Empire Hotel Aqua Park - Couples and Families vs Similar Hotels

Guests reported various issues with room maintenance and amenities, suggesting a below-average quality.

Descriptions of very bad room quality affected the score.

Spacious room with a great view, but not as advertised.

Receiving a different apartment than booked led to dissatisfaction.

Multiple comments highlight issues with cleanliness and maintenance, indicating significant room for improvement.

Multiple mentions of old furniture and issues with rooms indicate lower cleanliness.

The room and bathroom were never cleaned during the week.

The kitchen was described as unacceptable due to visible dirt and a strong smell of cigarette smoke.

The location is mentioned positively, especially its proximity to the beach, but with some guests noting overcrowding.

Great beach location mentioned in several reviews.

Pretty good location, close to the heart of the city.

The location is convenient but could be considered average due to some external noise.

Several reviews mention helpful staff, especially Mr. Tayeb, indicating a positive service experience.

General positive comments about the staff and service, standard for this hotel tier.

Staff was polite and available, but service times were long for meals.

Staff, especially Mohammed, were highlighted as very helpful and friendly.

Some reviews praised the variety of food but highlighted significant dissatisfaction with quality and cleanliness.

Some positive aspects, but mention of bad food affects the score.

Limited food choices and long wait times for meals.

Breakfast was noted as being nicely presented, despite being somewhat expensive.

While some amenities received negative feedback, there were also positive mentions of the beach and restaurant options.

Positive mentions of activities, pools, and the beach.

Great amenities like an excellent beach and facilities.

Amenities like Wi-Fi were either poor or not functional in some rooms.

The price of the hotel is seen as a positive aspect, even if there are complaints about overall quality.

Overall positive sentiment for the experience relative to the price.

Good quality at a reasonable price but some offerings fell short.

The price was deemed reasonable considering location and service.