Vortex Suites KLCC City Center

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Told me 1 day before arriving that I didn’t have a booking, even though I had booked, paid and messaged them months before and they were responding.

The host was very accommodating and replies instantly. The room is very spacious and the view from the room was spectacular. It is located within the heart of the area so everything was accessible. Petronas tower and KL Tower were very near that you can just walk and enjoy the bustling city while walking.

During our stay, one of the elevators malfunction. It was kind of scary to be stuck inside for a couple of seconds.

The location is perfect for exploring KLCC. 7/11 is next to lobby and McDonald’s is just 3 minutes walk.

You have to pay for the facilities like gym and pool. Apparently it is managed by third party. So even if you don’t stay in Vortex Suite you can still use it. The price I paid I was expecting this facilities should be included.

Location

Hot water in the bathrooms wasnt working - not producing enough heat Just warm no heat

"Everything is good.location awesome, nearby klcc walking distance only 10-15 minutes.very good facilities

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The lication is very easy access to train station n all eateries. The place was spacious for families, however the bathrooms were congested. There were no toileteries provided for the pricing and also there was no breakfast provided for the pricing offered. This coukd have been a value add.

The cleanliness coyod have been better. Breakfast and toileteries shoukd have been included for the pricing.

"perfect location near to many shopping mall and lobby have a 7/11. 24hrs open This building Security, its very good"

WARNING WARNING WARNING YOU CAN LOOSE YOUR MONEY BY BOOK IN THIS PROPERTY JUST LIKE ME My experience with the management of this property was extremely poor. I attempted to contact the owner/manager (INDIAN OWNER) for approximately five hours to arrange check-in, receiving no response until 8 AM. At that point, I was told they would arrive at 1 PM. Given that my family, luggage, and I were waiting on the street, this was unacceptable. Subsequently, I was informed that there was no apartment available for me, despite having already paid for the booking. Contacting the booking platform for a refund was unsuccessful, as they stated the funds had already been transferred to the property INDIAN owner, who did not accept the cancellation. As a result, I lost $160. I strongly advise caution when booking this property due to significant communication and booking management issues. ALSO HE SAID THIS NUMBER ONLY ACCEPT WHATSAPP AND WE DONT ACCEPT DIRECT CALL SO HE COULD BE SCAMMER AND BOOKING.COM SUPPORT SCAMMER. I WILL ATTACHE THE WHATSAPP SNAP

WARNING WARNING WARNING YOU CAN LOOSE YOUR MONEY BY BOOK IN THIS PROPERTY JUST LIKE ME My experience with the management of this property was extremely poor. I attempted to contact the owner/manager (INDIAN OWNER) for approximately five hours to arrange check-in, receiving no response until 8 AM. At that point, I was told they would arrive at 1 PM. Given that my family, luggage, and I were waiting on the street, this was unacceptable. Subsequently, I was informed that there was no apartment available for me, despite having already paid for the booking. Contacting the booking platform for a refund was unsuccessful, as they stated the funds had already been transferred to the property INDIAN owner, who did not accept the cancellation. As a result, I lost $160. I strongly advise caution when booking this property due to significant communication and booking management issues. ALSO HE SAID THIS NUMBER ONLY ACCEPT WHATSAPP AND WE DONT ACCEPT DIRECT CALL SO HE COULD BE SCAMMER AND BOOKING.COM SUPPORT SCAMMER. I WILL ATTACHE THE WHATSAPP SNAP

Came for vacation with family. Strategic location to KLCC twin tower by 8min walking distant. 3 min walking distance to MCD and CU mart and surrounded by Malaysia local food. Room is clean with basic facilities.

Requested to check in at 12-1pm and is approved by the host. But when reach the apartment was told that the check-in time remain at 3pm due to room is not available. But still thanks for the helpful staff who help to keep our luggage so that we can go out to take our lunch.

The aprtment is nice n facilities are good. Recommended to stay here esp if travelling as a group. Wld definitely stay here again.

perfect location near to many shopping mall and lobby have a 7/11. 24hrs open This building Security, its very good

"The room environment was very clean and nice. The view outside was amazing. Their staff was also very friendly."

Everything was great! Excellent location, friendly staff, nicely designed room with a comfortable bed.

It had 3 beds

Waited from 4.30 until 5.20 before someone turned up with keys and demanding cleaning bond in cash. Old, mouldy, all kitchen pots burned out and dirty, stove, oven, microwave not working.

Good location and good view

Good

Really we like the place

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"Strategic location near to KLCC. Big apartment. Clean. Comfortable. Easy check-in and check-out. Good price."

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"Excellent location, clean room overall, excellent communication by staff. Much better customer service than most establishments in KL."

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Fantastic location. Walking distance to Petronas towers and good restaurants close as well as the MRT. Cheap accommodation and had a washing machine and dryer.

Pool is NOT free. It’s advertised as having a pool but it’s a separate organisation and costs 20rm per person. Very disappointing as we booked this place for the pool but it was going to cost an extra 100rm per day for us all to swim. The apartment had leaks in the ceiling so it smelt very musty and one toilet wasn’t working well so it had a sewer smell coming out of it. Didn’t have enough cups or glasses for the number of guests that it can hold. And no way to wash or dry the dishes.

perfect location near to many shopping mall and lobby have a 7/11. 24hrs open This building Security, its very good

Good

"Location is very nice and near by klcc and room is very clean and stay comfortable.downstairs got coffee shop and 7 eleven.. The host is very helpful and available 24 hourse...TQ"

Good

Everything is good

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Good

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Location.

Initially, we stayed in Room 35-1 for 2 nights, and unfortunately, our experience was far from satisfactory. The room was supposed to include a microwave and washing machine, but neither of these amenities were provided. To make matters worse, no refund or compensation was offered for the missing items. While the host did offer a free laundry service, it did not meet our expectations, and I would have preferred the ability to wash my own clothes. The cleanliness of the apartment was also unacceptable. The floors were dirty, the appliances were unclean, and there was dust everywhere. The ceiling had noticeable spots from previous leaks, which had clearly not been addressed. The sofa cover was ripped, and the shower fixtures and cabin had visible mould. Additionally, the bed sheets and towels were worn-out and in very poor condition. The kitchen was another major concern. The pans and pots were visibly damaged by fire, making them practically unusable. It was disheartening to find such essential items in such poor condition. It’s also worth mentioning that no face towels were provided initially, and we had to request them. Additionally, the toilet tap was leaking intermittently, and we had to call for service to fix it at least two or three times. Swimming pool is not included in to the price, but is on the advertisement pictures. After two nights, we moved to apartment 26-6, which did include a microwave and washing machine. However, this apartment had the same issues: spots on the ceiling, poor cleanliness, and worn-out sheets and towels. Bath foot towel was with huge holes inside it. Unfortunately, it was no better than the first. Overall, these apartments failed to meet even basic expectations for cleanliness, comfort, and amenities. It seems like it have not been properly maintained since the day of construction, and staying here is not worth the money. P.S. Unfriendly unwelcoming people (mostly), better to travel to Vietnam !

"This stay exceeded our expectations, the apartment was huge, clean and excellent value for money. MJ communicated well with us and was always happy to help"

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"The place was very neat and clean with a very nice and modern touch and in the center with a nice and helpfull staff who will do anything to help"

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"centrally located professional well maintained clean friendly cooperative cleaning staff"

Good

"with awesome view, very nice hospitality.... very helpfull, till start vacant to leave..."

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👍

👍

Nice place to stay

Good 👍

"It's my first time at VORTEX. Check in procedure smoothly, the room was very clean. Host polite. Staff is very helpful. Will come again."

Nothing else

"best location near by KLCC and than pavilion mall

Swimming pool need to pay

"Had a wonderful stay! The staff was incredibly attentive and always quick to respond to my messages. They even allowed us a late checkout at 12 PM which was so convenient. The staff's kindness and warm communication really made my stay special"

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"The location is wonderful, and the apartment has everything and suits 4 people! It wasn't the same as the picture but still a really nice apartment with everything around! Thank you a lot

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The property is centrally located in town making it accessible from anywhere around the town easily. The property has a convenience store on the ground floor which came in handy too

Overall good 👍

Pool have to pay

We enjoyed our stay. Staff were very pleasant and communication was prompt. The apartment had a washing machine but was removed because it was faulty. When queried about it, we were told to leave our laundry in a bag by the door and someone will collect and wash them. This service was provided free of charge and the service was very prompt too. Cleaned clothes were returned by the end of the day. Excellent service!

Only the distance to walk to Pavilion but it’s ok cause the walk was easy about 15 minutes.

Location is nearby metro stations and Petronas twin towers

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Very good place to stay really we like it the place hope see you again mr kamal

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Good location and also everything is near by especially main market there downstairs

Good

Overall good

Parking expensive

“ good location, good size unit with washing machine, iron and microwave, good check in experience “

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Location

Mould and cockroaches

"The whole building was beautiful and my room which was upgraded for our honeymoon. Had an amazing experience. Staff was very helpful and friendly."

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"Beautiful facilities and Excellent staff. Allowed us to keep our luggage after check out as we had a late flight. Concierge also assisted us with transport - went above and beyond. Great location."

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Black mold, pool wasn’t free and wasn’t mentioned until we arrived yet they used it in their pictures for advertising on booking.com, no toiletries, showers barely worked and dripped water everywhere or would turn off on their own.

We were comfortable and we will recommend this to our friends & relatives.

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© The staff are exemplary, professional and efficient beyond words."

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We like this place in the middle of city location Amazing from apartment View nice close to menara KL tower

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"The study room. Convenient for me to work from this apartment. Washing machine, kitchen...everything. The manager responded to my request quickly. l've been staying in Vortex under other management..but so far...this is the best."

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"Strategic location. Facilities like ATM, vending machine, 7 Eleven, cafe"

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"The study room. Convenient for me to work from this apartment. Washing machine, kitchen...everything. The manager responded to my request quickly. l've been staying in Vortex under other management..but so far...this is the best."

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"The place is convenient. You can just walk anywhere from KLCC to Bukit Bintang to Pavilion to Masjid India to Kampung Bahru. The MRT station is just 5 mins away."

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Great location and apartment is clean

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“ great service by the housekeeper. Thank you very much Mr kamal

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“ the suite is clean & comfortable. The staff is very helpful “

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“Very good location walking distance to around city centre and the Klcc and pavilion mall

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Spacious apartment, and clean comfortable facilities nice and very well 👌

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“ I had a lovely stay . The apartments was clean and spacious. Staff very friendly

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Excellent place very comfortable facilities very good apartment we like this place and everything is nearby shopping malls centre

Great location and clean, the apartment was huge luxury modern very nice view

But have to pay parking fees 22rm

“ Location, view of klcc twin towers from the apartments

Good

Clean and spacious

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Good good

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Excellent place to stay here really enjoy This host very good

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" this is amazing view really we like it the apartment very from Klcc and also higher floor 47

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Great

Good

Room view with swimming pool good service host

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Excellent place very comfortable facility very good but swimming pool have to pay each person 20 RM you can pool steam room Sona and Gym so far not bad once you spend 20rm the

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Really we like this place, middle of city and also this staff very friendly

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Excellent place so close to shopping mall and Walking can go petronas Tower

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Overall good

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We like the place and everything is near by shopping mall centre

Good

Overall good

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“ I love the apartments and facilities,there is a 24 hour 7-Eleven and also level 6 got minimart And got ATM 🏧 machine very short walking distance to KLCC shopping mall and also pavilion shopping mall

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Many dust at bedroom, No towel provided at 1st place..

Everything is fine

Good

“ apartment was very quiet and clean host also good and friendly “

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