City Express Plus by Marriott Monterrey Centro vs Similar Hotels

Rooms were generally rated positively, but with some operational issues noted.

The rooms were old and some facilities were aging.

Rooms described as old and in need of maintenance, with some reports of issues like poor water drainage.

Several complaints about rooms being old, damp, or poorly maintained.

Several mentions of operational deficiencies and lack of cleaning during stay.

The bathroom was dirty and the overall cleanliness was poor.

Multiple guests reported issues with cleanliness, mentioning dirty rooms and lack of maintenance.

Many reviews mention issues with cleanliness, particularly in bathrooms and with dampness.

Hotel is conveniently located.

Centrally located and convenient for exploring the area.

The location is frequently praised for its convenience and proximity to attractions.

Many reviews positively highlight the convenient and favorable location of the hotel.

Staff described as very friendly and helpful.

The staff was very friendly and attentive.

Some guests experienced delays and issues with communication, but others found the staff to be generally helpful.

General sentiment indicates staff are friendly and helpful, though some specific service issues were reported.

Consistent negative feedback regarding the breakfast quality.

Limited breakfast options and basic quality.

No significant mentions of food quality, with some confusion over breakfast services reportedly included.

Negative comments about the breakfast options and quality.

Parking and breakfast services received mixed feedback.

Basic amenities were offered, but could be improved, especially breakfast choices.

Amenities are often seen as lacking, particularly in terms of internet availability and basic upkeep.

Concerns expressed regarding the elevator, lack of basic amenities, and pictures misleading.

Concerns regarding the breakfast offered for included price.

Reasonably priced but not exceeding expectations.

Value is acknowledged, but mixed feelings on whether the price aligns with the quality of the stay.

Some guests felt the price was too high compared to the quality experienced.