XU San Stefano Hotel Alexandria

Bjr, l’emplacement, le calme ainsi que la restauration etaient au rendez vous. Merci bcp au Mr en charge du restairant tres aimable et tres attentionné.

L’etat des chaises de table en face des chambres etait lamentable. Etant sales, nous a malheureusement empeché de profiter d’une pause agréable devant la mer et la piscine . La plage sensée etre privée etait frequentee par des externe xe quo rendait la baig’ade aîsi que le bronsage tres desgareables : bruit, photoq et videos ... aucun respect de l’intimites des guests. Les appels du staff a nîimporte quelle heure pour demander l’avis des guests sur le sejour derange, je comprends qu’ils soient attentionnés , mais ca reveille d’une sieste, derange une douche ..... le questoonnaire a disposition des guest suffit pour que ces derniers s’expriment .

.

Great location and Great staff

Na

All was good

Nothing

Très très bien confortable l’emplacement été magnifique

L’organisation de gars de restaurant

⭐⭐⭐⭐⭐ Exceptional Luxury & First-Class Hospitality at XU San Stefano Hotel My experience at XU San Stefano Hotel was truly outstanding. From the moment I arrived, I was impressed by the hotel’s luxurious atmosphere, elegant setting, and exceptional level of hospitality. The reception team was absolutely wonderful—friendly, professional, welcoming, and always ready to assist with anything I needed. Their attention to detail and genuine care made me feel like a valued guest throughout my stay. Coming from Brooklyn, New York, I truly appreciate excellent service, and XU San Stefano exceeded my expectations. The combination of luxury, comfort, and outstanding hospitality makes this hotel a place I would highly recommend. A special thank you to the entire team, especially the reception staff, for making my stay so memorable. I look forward to returning again in the future. Karim Ibrahim Executive Manager Brooklyn, New York

الخدمه

The location and staff, especially Mariam from the front desk as she was amazing in helping me understand the hotel facilities.

The isolation of rooms is poor. I could hear every noise and the music playing by the pool.

الموقع حلو والإطلالة اكثر من رائعة و الموظفين في غايه التعاون و روحهم حلوه وحريصين على رضاء العملاء وفيه مطاعم متنوعه وخيارات حلوه

🥹 ناقصه صالون بس

نظافة مياه البحر

بعض الموظفين ودودين .. والموقع ممتاز

تم تغيير الغرفة أكثر من مرة، ومرتين بسبب أن الباب معطل ولا يتم اغلاقه؛ وتم نقلي الى غرفة أقل من مستوى الغرفة التي قمت بحجزها بدون تعويض الفارق بين الغرفتين .. الذي يتجاوز ال50 دولار .. وعندما خرجت اراد الموظف 400 جنيه ثمن بطاقة خاصة بالمناشف وكنت قد تركتها اصلًا في سلسلة الغرف التي جعلوني اتنقل بها

Friendly staff

Nice beach

Rooms are clean and perfect, beach and pool are excellent. Great atmosphere

Beach and pool are crowded for too many day-use gusts

كل شي جميل اطلاله طاقم عمل محترم ونظافة المكان كل الموظفين ودودين

لاشي

لوكيشين رائع فيو ممتاز وفريق عمل محترم ولا أروع خصوصا الاستاذه روان و الاستاذ محمد والأستاذ إسلام وفريق عمل المطعم كامل متعاونيين لأقصي درجه

لا شيء

Very good

Location and room was amazing I will come again multiple times to this facility

Online from booking.com website

الغرفة فقط لاغير، ولكن ايضاً لاتستحق السعر، كما انه فندق على هيئة كباين وهذا الشي كان لابد ان يتم اظهاره في التفاصيل.

البحر متسخ جدا جدا جدا بصورة غير طبيعية أنواع البلاستيكات انواع بقايا الاكل من خضروات الخ الخ، رملة الشاطئ متسخه جدا جدا من بلاستكيات وبقايا طعام وسجاير. طاقم الامن وطاقم الخدمة، لم يكن محترمين الا فقط بالابتسامه وكلمة افندم اسلوب وتصرفات غير مرضيه جدا جدا جدا لاتستحق السعر المدفعوع وباذن الله لن يتم تكرار التجربة حتى ولو قدمت مجاني

Everything was great 😊

Excellent place with excellent staff

The hotel has an excellent location in San Stefano, close to restaurants, cafés, and the seaside. The room was clean, comfortable, and well-maintained. The staff were polite, welcoming, and the check-in/check-out process was smooth.

The breakfast could offer more variety, and the sound insulation between rooms could be improved. Parking availability was also limited during busy hours.

The room is beautiful

The staff is very nice

The staff is smiling

Na

جميل قريب من البحر والمسبح العيب الوحيد اواي فاي ضعيف جدا فلغرف

الفندق ممتاز و المعاملة جميلة جدا و فى قمة الذوق و الشياكة

Nothing like

Very bad staff, using paid parking very bad cleaning very bad food

Clean, calm and the staff are very friendly

Only the cleaning lady

There is always events and birthday parties I payed closer to 30,000 for 3 days and I didn’t get my money worth on Saturday there was a big event and even from day before they removed all sun beds around pool and around 150 people was there with very loud music and noise it felt like we were on street not hotel around 150 people dancing and chanting with very loud and taking pics and blocking the path!!!!who ever take and agree for such events should close the hotel rooms and write event center this was bullshit even there is a restaurant-cafe that u can enter from the street and stay with us !!!!! We just lackiej our suitcases and leave at 11 pm never ever coming back .

All Ur staff very helpful and polite

WiFi wasn't fast

It has a direct access to the beach and room cleanness

Breakfast was good but not up to the expectations of such hotel

مكان جميل ورائع والموظفة روان كانت لبقة جداً ومهذبة وطيبه معنا

The location

The parking & the parking stuff, very rude and unacceptable way of dealing 😡😡

Everything , location, staff, amenities, and prices

Clean, cozy, wonderful location and friendly staff

Wifi was bad

good

The reception manager was unprofessional and very harsh in dealing with us. We booked two nights on two separate reservations, and from the beginning we said we don’t want to change the room. We told the employee that, and she said there was no problem. But then on the second day, he was insisting that we change the room, and his attitude was very bad. The hotel is very small, and they hold outdoor parties by the pool until very late, which causes extreme disturbance for the guests.

The hotel is in an amazing location, right front of the sea and the experience could have been much much better. The staff are resourceless, give you impression this the first time for them to do this job (except Ms. Rowan the guest relation specialist, she is the only one who helped us to have a bit better experience). It was the first time for me not to find butter on breakfast I found shortening instead (100% dairy-free butter like fat), which is very cheap. There is a cafe inside the hotel that welcomes people from outside the hotel, suddenly after 18:00, you many many people (cafe guests) setting in front of your room between you and the sea view, that you paid money to have, sometimes big birthday parties and all. The room service dinning orders comes from the cafe, so you can imagine how long does it take to get something to drink or eat at the peak time. The room next to ours hosted group of friends in their room, so you find group of people sitting, walking, taking phone calls, and smoking shisha in front of your room, which horrible. My room was supposed to be with “private pool”, the pool is anything but private, it’s in front of the room in open area, you can see every other pool around you, which belong to the other rooms beside you, plus the cafe guests can sit to watch you without exerting any effort, this was mind blowing surprise to us, this place misses a lot of things to be close to the hotel they think they are, it doesn’t worth 25% of the money you will pay, I don’t recommend it and I will never repeat this mistake again.

This is a cafe with some rooms around it, it’s not a hotel. The staff are rookies. Room dining orders take forever. Door locks are not working, you sleep in the chalet and the door is not locked!!! Breakfast is very cheap, they are using shortening instead of butter, first time for me to see that, the cafe comes first in this place, cafe guests are permitted to sit in front of your rooms and make birthday parties and all, I’m out of words!!!

location is good

The bedsheets were awful , not all the stuff was good some were great some were really bad took too long to do a requests

تعامل سي من مدير الفندق عندما واجهنا مشكله بسخان المياه بدوره المياه حضر مدير الفندق حسب كلام موظف الاستقبال الي الغرفه مع الفني وبكل قله ذوق وعدم احترام للنزيل رن جواله وجلس يتحدث بالجوال بالحمام ولا راعي خصوصيه النزيل . اخيرا لم يتم اصلاح العطل الرجآء من اداره بوكنق المصداقية مع عملاءها عند عرض فنادق ع موقعهم لا انصح بالسكن بالفندق او ما يسمي فندق

المفروض الفندق مصنف 5 نجوم صراحه وبدون مجامله . هو لا يصلح يقال عنه نجمه واحده . ولكن موقعه جيد اسوأ ما سكنت بحياتي هو هذا المكان السيء ولا انصح بالسكن فيه

اسوأ اقامه لأسواء فندق المدير لا يرتقي لهذا المنصب فندق غير نظيف

لا انصح بالسكن فيه

لا انصح به أبدا

اسوأ اداره فندق

The hotel is clean, the staff are nice

I hated the fact that the hotel opens its cafe and restaurant to the public, literally people would be sitting right outside our room, laughing and talking very!!!! Loud, Boys and girls having shisha and smoking! Right outside the rooms, we all were very mad and shocked,couldn’t sleep the whole night till almost 4 am… never staying there again and I don’t recommend it … I don’t understand why a hotel would allow outsiders to chill till late night 😡 they should priorities their guests comfort , plus the rooms aren’t sound proof!

مستوي النظافة سئ بالإضافة ان الفرشوالمناشف غير نظيف ومقطع

مكان راىع

Cozy room, room scent and room see view

The shower hot water duration

فندق مميز من حيث الموقع الخلاب ، ونظافة الغرف واطلالاتها علي حمام السباحة والبحر ، الاجواء مريحة جدا جدا ، موظفي الاستقبال جدا متعاونين ، قريب جدا جدا من مول سان ستيفانو وفندق فور سيزن . حقيقة انبهرت من الفندق وماكنت متوقع انه بهذا المستوي شكرا لجميع القائمين والعاملين في الفندق

كل شي جميل ولا تعليق