Santiago Inn Puerto Princesa Inc vs Similar Hotels

The rooms were nice, though there were concerns about noise and construction.

The room provided a serene atmosphere.

Most reviews indicated that rooms were spacious and well-kept.

Multiple complaints about noisy/clunky air-conditioning, some rooms in basement with no windows, dark rooms, old beds and occasional drainage issues in showers.

The place is very clean and well-maintained.

The room was clean and provided a serene atmosphere, although there were issues with air conditioning.

Many reviews highlighted clean rooms, but noted issues in a few cases.

Multiple guests describe the property and rooms as clean and well maintained; even basement rooms are noted as well conditioned.

Location was excellent, with close proximity to restaurants and convenience for events.

The hotel is a bit excentré but located in a calm street.

While some found it a bit out of the way, others appreciated the quietness and proximity to the airport.

Good for airport proximity and tuk-tuk access to centre, but some guests note it isn't walkable to attractions and one review calls the position poor.

The owner is friendly and accommodating; overall service is standard for this hotel tier.

The staff were warm and accommodating, and they were helpful in changing rooms.

Reviews frequently praised the staff for their helpfulness and friendliness.

Consistently praised staff — described as awesome, very helpful and friendly; many reviews highlight excellent assistance and hospitality.

Close proximity to good restaurants enhances the food options.

Standard quality for this hotel tier.

Mixed feelings; some enjoyed the breakfast, while others had complaints regarding options.

Breakfast is frequently described as good/generous by many guests, though a few report poor breakfast or limited menu items; overall food impressions skew positive.

Well-furnished and includes all necessary appliances.

Complimentary coffee and drinking water were available 24 hours.

Amenities were generally sufficient, though some noted missing items like microwaves.

Spa/sauna described as unpleasant by some, pool and parking noted as needing upgrades, occasional lack of TV in rooms and temperamental Wi‑Fi reported.

The price is reasonable, but the experience varied due to construction noise.

Standard quality for this hotel tier.

Guests commonly felt they received good value considering the quality of stay.

Mixed to negative — several guests felt the hotel was overpriced for what was offered, with at least one explicit complaint about higher-than-booking rates and poor value.