Street Art
Street Art, Avenida Paseo de la Reforma 423, Condesa, 06500 Mexico City, Mexico- Public Art
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About this hotel
Luxurious Location in Mexico City's Heart
Elegant Lobby and Convenient Services
Top-Notch Amenities for Business and Leisure
Experience the epitome of luxury and convenience at LaiLa Hotel CDMX Reforma. With a prime location in Mexico City's bustling district, our hotel offers a stylish lobby and top-notch services like 24-hour front desk and valet parking. Elevate your stay with our panoramic elevator and full-service business center, perfect for both work and leisure travelers. Book now and indulge in the ultimate hotel experience.
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Important Information
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Please note that free shuttle services are arranged upon request and subject to availability.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Amenities
Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Pets allowed
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Cycling
Airport shuttle
Safety deposit box
Bar
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Dry cleaning
Breakfast in the room
Packed lunches
Currency exchange
Valet parking
Non-smoking throughout
Private parking
Daily housekeeping
Designated smoking area
Accessible parking
Airport shuttle (additional charge)
Parking garage
Shuttle service (additional charge)
Concierge service
Special diet menus - on request
Kid meals
Vending machine - snacks
Kid-friendly buffet
Wine/champagne
Airport drop off
Airport pick up
Coffee Shop on site
Fruits
Pet bowls
Pet basket
Shuttle service
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Breakfast takeaway containers
Key card access
Happy hour
Room Types
Superior King Room
Up to 3 guests26 sqmQueen bed (151-180 cm wide)
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
26 sqm
City View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomSatellite channelsInterconnected room(s) availableWardrobe or closetCleaning productsCoffee machineLinen
Junior Suite
Up to 2 guests28 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
This suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with streaming services, a tea and coffee maker, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
28 sqm
City View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerRefrigeratorDeskToiletPrivate bathroomSlippersSatellite channelsWardrobe or closetCleaning productsCoffee machine
Superior Double Room
Up to 4 guests26 sqm2 Double bed (131-150 cm wide)
This room type offers air conditioning, free Wi-Fi, and a sound proof system.
The room also has cable TV, safety deposit box and free toiletries.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Double bed (131-150 cm wide)
Room details
26 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskToiletPrivate bathroomSatellite channelsInterconnected room(s) availableWardrobe or closetCleaning productsCoffee machineLinen
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(1,340 total)
Provider-sourced guest reviews.
10/10
Reviewed Sep 9, 2026La ubicación, el personal, y las instalaciones.
Nada
8/10
Reviewed Sep 8, 2026立地が良かった。エントランスにドアマンがいつも居てくれたので安心して過ごすことができた。 ビジネス街なので治安も良かった。近くに美味しいタコス屋さんも複数ありました。
ホテルの部屋を飛行機の座席を選ぶように選択できるのがウリだが、booking経由だとホテルのメッセージに添付されているリンクが削除されていて見れなかった。そのことを伝えてもホテルから返信がなかったのが少し残念でした。
10/10
Reviewed Sep 5, 2026Me gustó mucho la ubicación y el personal siempre fue muy atento y amable
9/10
Reviewed Sep 4, 2026Excelente ubicación.
Un tanto viejo
10/10
Reviewed Sep 2, 2026Tudo, desde a atenção da equipe do hotel até as acomodações e localização . Em especial a atenção dada pelo concierge.
10/10
Reviewed Sep 1, 2026Ubicación, precio y atención
Que no se pueden hacer llamadas desde la habitación, hay que pedir a recepción te comuniquen
10/10
Reviewed Aug 29, 2026Ubicación, personal, la habitación. Todo muy bien
Nada
6/10
Reviewed Aug 29, 2026Staff and location
Facilities were old
10/10
Reviewed Aug 29, 2026La camarera Sarai, extraordinaria persona El restaurante exquisito El personal muy respetuoso
Nada
10/10
Reviewed Aug 26, 2026La amabilidad
El menú
10/10
Reviewed Aug 26, 2026Esta muy céntrico, personal super amable.
8/10
Reviewed Aug 20, 2026La ubicación y amabilidad del personal
A veces se escuchan los otros huéspedes.
7/10
Reviewed Aug 19, 2026Location and cleanliness
The Lighting is all over the place total mixture of daylight, amber and Bright white all in the room
8/10
Reviewed Aug 17, 2026Céntrico
Tener que dar propinas por todo
10/10
Reviewed Aug 17, 2026El personal del hotel es muy amable, hicieron que nuestra estancia fuera muy agradable. Es un hotel que tiene los servicios necesarios además de estar céntrico y muy limpio.
En general nos gustó todo.
10/10
Reviewed Aug 15, 2026Excellent location, very nice staff
The bathrooms are very small. Could use some sprucing up
10/10
Reviewed Aug 15, 2026La ubicación es extraordinaria cuando viajas por negocios. El hotel es cómodo y tiene servicios básicos que funcionan muy bien: elevador, restaurante, servicio a habitaciones, etc. La relación calidad-precio es buena.
Todo bien
10/10
Reviewed Aug 14, 2026L'attention du personnel de la réception est très bonne, les chambres ont tout ce dont vous avez besoin
10/10
Reviewed Aug 14, 2026Tout absolument
10/10
Reviewed Aug 13, 2026La ubicación
Que el servicio de limpieza llega temprano
10/10
Reviewed Aug 6, 2026Excelente
La atenciones de primera de su personal
9/10
Reviewed Aug 5, 2026La atención del personal
Elementos en buen estado aunque no tan modernos
10/10
Reviewed Aug 4, 2026La ubicación y la higiene
Que no cuenta con un frigobar
10/10
Reviewed Aug 4, 2026Ubicación
Todo excelente
10/10
Reviewed Aug 3, 2026El servicio, el personal fue muy amable
10/10
Reviewed Aug 3, 2026El lugar super limpio y tenía buena atención
9/10
Reviewed Aug 3, 2026Ubicacion
Muy pequeñas las habitaciones
10/10
Reviewed Jul 24, 2026Todo excelente
La atención y limpieza
9/10
Reviewed Jul 22, 2026Servicio
creo que ya se necesitan mejores camas
8/10
Reviewed Jul 14, 2026La ubicación y el restaurant
Aire acondicionado no enfría suficiente y necesita puntos de carga USB
7/10
Reviewed Jul 7, 2026The service was good, and some of the staff members were very friendly and helpful. A few staff members were especially kind and patient with our children, which we really appreciated. They also gave us good local recommendations. The cleanliness was good, and even though the hotel is located in a busy area, we did not feel disturbed by the noise. The hotel’s USD exchange rate was also fair and competitive.
The biggest disappointment was the food. The breakfast lacked variety and became repetitive after a couple of days. There were very few options for guests who are not used to Mexican-style breakfasts, so the selection felt quite limited.
7/10
Reviewed Jul 3, 2026La ubicación
Faltaban insumos en la habitación como té café etc
10/10
Reviewed Jul 2, 2026Staff was friendly and accommodating.
9/10
Reviewed Jun 17, 2026La posizione , la stanza junior suite molto grande, il servizio
il letto era un po scomodo
10/10
Reviewed Jun 17, 2026todo bien
o
10/10
Reviewed Jun 15, 2026Buena ubicación
10/10
Reviewed Jun 15, 2026la atención y empatía
la cena los pepitos de roast beef , si estuviero feitos el pan mu y feo
8/10
Reviewed Jun 13, 2026Localozacion
Al desayuno le.faltaba más variedad. Embutido, fiambres, mayor calidad en la viennoiserie.framcesa ( tipo Panaderia Esperanza estaría bien)
8/10
Reviewed Jun 9, 2026A localização é espetacular, o atendimento, o quarto bom, comfortavel, somente senti falta de uma poltrona e um frigobar.
Senti falta de um frigobar no quarto
9/10
Reviewed May 30, 2026Os funcionários são muito simpáticos e o quarto é confortável . Bem localizado.
Não ter frigobar.
10/10
Reviewed May 29, 2026Excelente ubicación, encuentras de todo caminando, habitaciones limpias y cómodas. Buena relación calidad - precio. El personal es muy amable, en especial Luis (valet parking) fue muy atento y amable.
El ruido que hace el aire acondicionado cuando esta prendido.
10/10
Reviewed May 28, 2026Excelente ubicación
10/10
Reviewed May 26, 2026Ubicación, personal súper amable todos.
Todo muy cómodo
9/10
Reviewed May 25, 2026Zona ideale
10/10
Reviewed May 24, 2026Desayuno muy rico y fresco, la ubicación buenísimo
Tal ves algún tipo de entretencion en los dia de lluvia
9/10
Reviewed May 20, 2026ubicacion
Cama no comoda
10/10
Reviewed May 19, 2026Personal muy amable
10/10
Reviewed May 11, 2026Todo
El trato en la noche, poco tacto al servicio de cliente,.pero todo bien
10/10
Reviewed May 7, 2026Service: 5⭐️ Others：5⭐️
nothing
7/10
Reviewed May 2, 2026La ubicación excelente y la cama, muy cómoda. Dormí magníficanente. Y el check out a las 13 es una gran ayuda siempre.
La hab. no tiene frigobar, lo que es algo básico para este precio de hotel. En la ducha el agua se sale e inunda el baño.
10/10
Reviewed Apr 29, 2026La atención del personal
Todo bien
10/10
Reviewed Apr 27, 2026DESAYUNO
GYM MUY PEQUEÑO Y FALTA EQUIPO
8/10
Reviewed Apr 26, 2026Limpeza e conforto da cama.
Banheiro pequeno é bom com vazamento de água para a área seca
8/10
Reviewed Apr 26, 2026Limpeza e organização
Banheiro peque e box vazando água para o resto do banheiro
10/10
Reviewed Apr 22, 2026Tranquilo
10/10
Reviewed Apr 20, 2026El servicio. La limpieza. La comodidad.
Todo me gustó.
8/10
Reviewed Apr 17, 2026Great location, clean, & wonderful staff.
Air conditioning never truly cooled the room, & cleaning staff woke us up talking loudly. We had to advise manager about the noise & it was fixed. Junior suite didn’t feel like one (small) & bathroom was very small. Not worth the $!
10/10
Reviewed Apr 8, 2026Ubicación, seguridad y limpieza
Las puertas de la regadera no están bien selladas, se salía el agua cada vez que uno se bañaba.
7/10
Reviewed Apr 6, 2026La ubicación es lo mejor, cerca de Reforma y a distancia a pie de muchos sitios. Por Lerma hay bastantes sitios para ir a comer y es una zona por la que se puede caminar con seguridad. El desayuno es muy bueno, variado y los meseros que lo sirven muy atentos y preocupados porque todos estén bien atendidos. La cama es cómoda.
La habitación es un poco incómoda y el aseo del baño, de la habitación (el tapete), de la cama y el mismo estado de la lencería puede mejorar. Lo positivo es que cuando hice la observación la atendieron, cambiaron todo y se preocuparon mucho de ahí en adelante porque todo estuviera limpio.
8/10
Reviewed Apr 3, 2026Bom café da manhã. Quarto limpo e confortável, equipe gentil e disponível.
Banheiro muito pequeno, desconfortável.
8/10
Reviewed Mar 31, 2026Location
Staff
9/10
Reviewed Mar 30, 2026La habitación era cómoda y limpia así como la atención del personal muy atentos en todo momento
10/10
Reviewed Mar 26, 2026A localização é excelente, lugar super seguro, dá pra fazer tudo a pé. O quarto era de um tamanho excelente, o chuveiro era muito bom, os travesseiros e a cama super confortáveis. Pagamos por uma diária com café da manhã e foi a melhor decisão, o café é excelente, a qualidade da comida é muito boa e a equipe do restaurante é muito simpática e proativa.
Tentaram me fazer reservar um quarto específico e pagar a mais por isso, mesmo quando eu mandei um email falando que não queria e estava feliz com o quarto que reservei pelo Booking. O valor das taxas não está claro o suficiente e a cobrança de valor diferente do que estava no Booking me deixou confusa na hora do checkin. Depois esclarecemos tudo, mas isso pode ser melhorado na comunicação do hotel previamente.
7/10
Reviewed Mar 26, 2026La cama estaba pésima en malas condiciones la cama
La cama
9/10
Reviewed Mar 19, 2026I liked its location.
The bathrooms are very small and uncomfortable.
10/10
Reviewed Mar 4, 2026La ubicación y atención
El cuarto un poco pequeño pero aun asi funcional
9/10
Reviewed Mar 1, 2026Excelente ubicación, muy limpio, personal amable, buen desayuno
La habitación pequeña, sin embargo, las dimensiones estaban descritas en booking
8/10
Reviewed Feb 27, 2026I like the location and the service
10/10
Reviewed Feb 24, 2026Excelente trato y amabilidad del.personalbuena ubicación
Un poco de ruido
10/10
Reviewed Feb 23, 2026Excellent location.
5/10
Reviewed Feb 12, 2026La ubicación y la comida del restaurante
Es un hotel aceptable, realmente no me descresto, esta enfocado mas para viajeros corporativos… pero mas alla de eso tienen varias oportunidades de mejora: 1. Las toallas tenían los dobladillos rotos y descocidos 2. Los amenities son normales y no incluye acondicionador 3. La recepcionista que me atendió me dijo que el hotel estaba full y que no tenían disponibilidad de late check out, por lo que entré a revisar y si tenían disponibilidad de habitaciones ese día, me llegó una encuesta y como los califiqué mal ahí si me dieron la opción pagando usd$70 (demasiado costoso) 4. El ruido de los pasillos se escucha en la habitación
7/10
Reviewed Feb 12, 2026Location was good, staff was friendly, rms were clean
there were no refrigerators in the room so we could keep cold beverages around. The toilet in our rm was very slow to fill and so it was constantly running and the sound was very loud. Maintenance came to fix it but the problem continued. There was also a smell of raw sewage coming out the bathroom drain. Also, the hotel includes complementary breakfast with the stay for everyone except through booking.com - because booking charges extra to include the breakfast, if you don't add it, breakfast is excluded and will explicitly say it when you get to the hotel.
9/10
Reviewed Feb 11, 2026La Ubicacion
Falta un poquito de mantenimiento en los baños
10/10
Reviewed Jan 27, 2026Todo excelente
9/10
Reviewed Jan 23, 2026Su ubicación Agradecimiento a mesero del restaurante por su amabilidad lástima que no recuerdo su nombre
Pues la puerta está un poco vieja pero todo bien
10/10
Reviewed Jan 23, 2026L'hôtel est super bien situé, proche de la grande avenue Reforma. Les chambres étaient très confortables, propres. Le personnel super gentil, et le petit déjeuner très bon aussi.
9/10
Reviewed Jan 19, 2026cama, ubicacion
9/10
Reviewed Jan 19, 2026ubicación excelente, relación calidad-precio
no tiene enchufes en las mesas de noche.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Friendly staff
- •Great location
- •Comfortable rooms
Areas to consider
- •Cleanliness issues
- •Amenities not up to standard
- •Breakfast quality inconsistent
Cleanliness
8.36/10Some stains reported and issues with the bathroom cleanliness.
Service
9.83/10Staff were consistently described as friendly and professional.
Location
9.37/10Multiple mentions of great location and convenience.
Room Quality
8.52/10Mixed sentiments about room size but generally comfortable.
Amenities
7.85/10Amenities not up to standard for a 4-star hotel.
Value for Money
8.81/10Good value but some complaints about specific hotel features.
Food and Beverage
8.56/10Breakfast buffet was repetitive, but some enjoyed other offerings.
Overall Experience
9.13/10Overall positive experiences noted despite some issues.