Grand Crowne Resort

new pool area is nice if you got kids its got 2 pools slide big hot tub for you

bottom floor condo is not like top floors not so impressed with em my 10th stay first time on bottom

Always comfortable and everyone is very professional

N/A

The room was spacious, the bed was comfortable, the spa tub was fantastic.

The staff was pushy about trying to book us on a time share presentation, there was a large stain in the carpet, the walls were thin so we could hear the people next door, I got stuck in the elevator and we found a bed bug.

Atmosphere, quite rooms

The first room we were in was a little small for us. You did aloud us to upgrade to a larger room. We no problems it was excellent.

Pretty nice location

I was charged the same for a standard room as a family member with a deluxe room.

The room was nice. We loved the jacuzzi tub.

The bed was hard. And the room had a few blemishes.

We were first put in a small apartment size, awfully small for four people with one being handicaped in a wheelchair, and they changed us to a bigger apartment with more room.

We ask for a couple extra blankets, but never received them, but we made do and it was fine.

The location was 9 min away

No complaints

The beds were comfortable and it was nice having the washer/dryer in the unit.

There are so many things: the 2+ hour wait to check in, the indoor pool and hot tub were closed and it wasn’t listed as such on the site and that was one of the reasons we chose this place along with the tennis courts that were listed on booking.com that didn’t exist, the noise level, the fact that the bedroom was at the front of the unit along the sidewalk, one rooms keys quit working after one night so had to go back to the office to get new keys, the one unit our adult children stayed in wouldn’t cool off so we finally called and the older couple in the adjacent room had flipped the breaker (huge safety issue I believe) off so they had no air conditioning at all during an extreme heat wave for the first two nights which we didn’t even know about until the day before we were to leave.

The bed was comfortable

The furniture wasn't comfortable. No extra blankets. We echoed when we talked

I like the that the location was close to The Strip (76) so it was close to shopping and shows.

There was Not enough parking. I had to walk a long distance on a few nights of my 5 night stay. My too had a broken and yucky toilet. I also got stuck in the elevator 2 times.

I still have charge from. Capital vacation. And booking.com still has not credited me my 2 nights i didn't stay

I love the property. Will stay there

There was nothing that I didn’t like about the property

Location was great! Pool was wonderful! Staff were attentive!

Always nice and clean

I do NOT like the carpet in the condos They are stained and just not sanitary Wish they would take all carpet out

Convenient location Clean

Upon arrival, condo assigned had not been cleaned Phone system was not working during entire stay Loud neighbors

Room was clean and the staff were friendly during our two night stay, the wall are thin and I could hear conversations next door, we would stay again when the opportunity comes up. Thanks

Nice facility nice location, but be caution. This is a vacation development and they try to sell you a membership.

Everything from checking in to checking out was easy and delightful. Diane checked us in and she was very well spoken, informative, and Sweet! The Deluxe Penthouse suite was comfortable, roomy, and had everything we needed, plus the view, gorgeous! We will be back!

Currently, they were under construction on a couple of buildings, but the one we stayed in was fine. I may need to be updated a little bit, but everything was workable in order and very clean and very peaceful even though the construction was going on I never even knew it by the sound . There was an indoor pool and two outdoor pools and a big outdoor Jacuzzi and two indoor hot tubs. Very very nice. They had a gym and in a rec room down in the vets building the business center I loved it.

Location, clean, relatively quiet

Couch wasn’t super comfortable. Lighting in kitchen was pretty dim. Light over sink and under cabinets would be helpful

The property was amazing my wife and I were astounded.

Room was great. It did need a better job of cleaning. There were cobwebs on the ceiling and the corners needed a better cleaning. Lots of dirt build up.

Good location and amenities

Our room was covered in dust, you could tell it had been a long time since it was properly dusted

Very clean , great condition, friendly employees, beautiful amenities, some time share pressure when trying to get your parking pass

Room was clean and comfortable

The room was great! Fully equipped and workers ready to assistance. We will definitely stay again.

Loved how close it was to attractions! Pools were wonderful

Very friendly staff that took great care of our company workers.

Resort was very nice and comfortable the grounds well maintained the pool and Jacuzzi were fabulous. Only complaint was the people in the unit next to us one of the individuals thought they were an opera singer but they weren’t and we could hear it through the walls the in room, Jacuzzi tub was fabulous

I liked the setup. My son loved the water slide and pool area.

The staff and property is always great. This is our 2nd time staying in 30 days. Will be back

Love my stay. I can't wait to do it again

Great stay for family week vacation!

Many things were broken in the room, shower never drained and they never came to repair it after we requested they did. So we all had to take turns showering in everyone's shower water. Had to request a fitted sheet for the pull out bed and they questioned why we needed more than one sheet to sleep with... bare mattress?? Don't use the credit card machine at the arcade. It takes your swipe and never gives the coins. When I checked in, once the lady who gives out parking passes knew I wasn't interested in buying time share, she wasn't interested in eye contact anymore. Move on, next! They don't seem to care about the guests once they get your money. I don't usually write reviews but want to save other people from experiencing the same :(

Location was great! Tub was great after we figured out the leak, caused us to not be able to use it the first night though. Staff were amazing and kind. Room was pretty clean.

We wished room service hours were a bit longer. We wanted to order breakfast on our last morning but we were worried about not getting it in time before checkout. We also had late night cravings and would’ve loved to order around 10pm. The shower curtain could be replaced.

Location is close to the strip. Property is clean, has great activities and pool.

N/a

Property itself was good.some miscommunication regarding room placement, was resolved quickly. Only issue was the sofa/ sofabed very lumpy uncomfortable. Maintenance excellent, chirping smoke detector fixed immediately upon notification 10 o'clock at night. Loved washer/dryer in unit.

Pools were amazing. Poolside service and food on point! Staff excellent!

Best place we’ve stayed in Branson! Great community, outdoor pool area was very nice. Indoor pool was cold, 2 hot tubs jets didnt work but the room was very spacious and nice! Elevator was very sketchy!

The room was dirty, i took picture bc i was going to say something at check out but instead i emailed corporate. The room we got was l i cated between the machinery room and their restock room for maids. So, the noise was terrible.

Space

When we get to the property, they gave us the unclean room then they proceeded to give us another room to me. We should’ve got compensated for the miscommunication, but they didn’t and they had pushing people there trying to make you learn about the time share but was fast talking to you

We arrived for a weekend getaway before school started. The property was rated really good online & we were excited for our stay. We made sure to call ahead of time because we were checking in later than the check in time online. We were assured this wasn’t an issue. When we arrived around 8:40pm we were informed the system was down & we were not able to have keys made. There were several upset guests in the lobby. We told the front desk attendant that it was okay and we were going to go somewhere for about an hour & we would be back. We ended up coming back around 11pm & our keys were ready. We unloaded everything including our two young kids & went to our building got all the way to our floor & found that they had assigned us a room that was not reachable due to a barrier made by the construction crew. I was obviously frustrated. We had tired kids & a ton of luggage that we then had to bring back downstairs & return to the lobby. When I informed the front desk they seemed very frazzled. Their phones were ringing off the hook & they had a lot of upset customers. One of which who had been assigned a room that was already occupied by an entire family that they had walked in on. I was told to go ahead & have my husband & kid get back in the car because it would be awhile. Finally when we got our keys we got to our room. We didn’t even have a shower curtain. Of course we didn’t notice this until the day before check out when we went to bathe the kids. Pull out was uncomfortable.

The timeshare resort is so dated and run down. The clubhouse and pool area are superb and beautiful, updated and clean. However the buildings are very run down. Rooms are very outdated and not clean. The only shower was literally a 3’ by 3’ stand up shower and moldy! Two toilets were nice but toilet closet in bedroom is so small you cannot close the door while standing. All the drains in the condo were slow to drain. We had a one bedroom unit with a balcony. Overall very functional but so very beat up. There are Bugs. Lots of bugs. Our balcony had so many crawling bugs. But no mosquitos. Overall very disappointed with the conditions for a timeshare. We’ve stayed at many different brand timeshare rentals. This is by far the worst. It appeared they maybe renovating some as there was a dumpster on the grounds near one building. I cannot imagine the challenge of being the salesperson tasked with selling people on this property. I feel terrible for anyone who is stuck being an owner with this property.

It was great, more than i expected

A very peaceful and quiet place. Our family enjoyed our stay. Will go there again

no breakfast

Very different from pictures. Very small. Minimal provided

The check in was problematic. Front desk seemed stressed out and systems seemed problematic. It was quite away from a pool. The bed was just average. The restaurant was way understaffed. Didn't use the pool but it looked great. They really try to push you when you get parking pass to go to a timeshare thing. Disappointed

The room was average. Need to be deep cleaned, there were spiders in the room and ceiling fan fid not work. The rooms layout was awkward.

when I booked, it showed a picture of a different unit. a bigger one. when I got there and checked in, it was a smaller unit. The manager got a recliner to us and that helped. just got to be more careful when booking.

The room was comfortable and clean

The concierge was pushy about having us go to a presentation for membership. When someone says I need to talk tk my wife, it’s not appropriate to ask why you think they will say. That was a big turn off and causes some anger. I was trying to be nice and not rude especially with others, guests and employees around. Please take the hint, especially when the answer is I’ll ask my wife multiple times.

Very nice and love the kitchenette

Our jacuzzi tub wasn’t working right the jets wouldn’t turn on we had to call maintenance down 2 different times within an hour and smoke alarms were going off in our room bc of jacuzzi so we had to call maintenance again. We ended up having to leave door open to our balcony. That didn’t work. There was also a carpet tac strip that was showing in the living room/kitchen by fridge that we stepped on several times that we stabbed our feet. It was a very nice resort. Very clean

The room and location where the only things we enjoyed after someone violated our privacy rights within the first 2 hours of checking in…

The way we have been treated as if our Safety doesn’t matter making us feel like it’s because we’re black and gay. When asked they gave us the silent treatment letting us know exactly what this is about. Never had my privacy rights violated before

This is the second time my family has vacationed here and we absolutely enjoy it. It’s quiet and clean. They have opened their new pool since the first time we stayed and my boys really enjoyed it. They have a new restaurant/bar on the property and the food was amazing. Staff is very friendly and helpful. Definitely would recommend to others. Can’t wait till our next vacation.

Very nice condo, nice pool area. It was under construction while we were there so the parking lots were out of commission in some areas. The golf course that surrounds it was gorgeous.

Absolutely wonderful

It was perfect area n the staff was real nice the room was clean

Room smelled like it was smoked in

They was under renovation so it was loud and messy. The staff was kind and informative

We've been coming to this resort every year for the last 5 years. This visit was not as great as previous years. Phone and fan light didn't work. The bathroom cabinets were dirty and looked like they hadn't been cleaned in a good while and the queen bed was surprisingly uncomfortable. Although it's not the resort's fault, we had extremely LOUD neighbors above us and next door. Reconsidering whether we will be returning.

The washing machine was a bonus. Kitchen was adequate. Whilst not where I expected to be rhe location was excellant close to theatres.

Thought I booked the Grand Crown Resort however on checking was down rated to another facility associated with Resort. Checking took well over an hour with the volume of people checking in. TV in the condo could have been bigger.

We had one concern about the carpet in our unit. 501C. The carpet had stains that was very noticeable. Would suggest cleaning. Also we noticed one of the pillow covers that was in the bag used for the couch had blood stains. To my knowledge I didn't do it. Just wanted to give a heads up. We REALLY enjoy staying on this property. Thanks

Our ac went out twice but they quickly fixed it both times. We had no soap in the bathroom so we had to go buy some.

We thoroughly enjoyed our stay here. Very comfortable and clean.

The room was very clean !! The jacuzzi was so nice!

Amazing! Everything was more than I expected!

After we checked in, we were told to go to the next counter for a parking pass, and the clerk tried to force us into going to a timeshares sales pitch, making it sound like I was paying for the parking pass but in reality he was scamming us for a sales pitch. Also the pool was shut down and drained on our 3rd day there. Very frustrating.

The dwelling was nice and clean. Plenty of supplies, well stocked. Was a quiet location.

I have stayed here 2 different times. Enjoyed staying here. This last time was even better than the first time.

Loved the hot tub . The room was very clean.

The shower head in bathroom. No water pressure at all. There was a family with kids above us that we heard all night long.

It was great. The property and staff were wonderful. I would recommend this resort 100%.

no breakfast. Location was excellent. Booking.com limited the rooms. Third party booking. Wish we had the rooms together but not possible with third party booking.

We enjoyed our stay. We received good discounts for the tickets to the shows we wanted to see.

The people staying in the room next to us were a little noisy.

Overall good, but needs some maintenance. One of the outside stairs that I used had a chunk of concrete missing. The floor of my balcony was dirty.