Dreams Hotel Puerto Rico

La Hubicacion

;la atencion, la habitacion

Camas un poco incómodas

They offered another room.

It wasn’t as clean as clean, wasn’t comfortable, wall had chipped paint, the area isn’t great and it’s just not a place for kids to be either. I made the mistake-of booking this and my daughter was very unhappy. We didn’t even stay for an hour. We immediately complained and was told they wouldn’t give a refund so lost out on money.

Ubicacion cerca de aeropuerto y mall de las America

Location

No hot water

Nada

Horrible, solo vis dos veces a algún dependiente, no hicieron la limpieza de la habitación nunca y como no hay nadie nunca no hay con quien pedir nada, el estacionamiento es incomodo, el internet no funciona y hay un ruido infernal en las mañanas con una maquinaria del edifico de al lado. MUY caro para lo malo que es. No entiendo como booking puede tener este lugar, deja mucho que pensar

Buen sitio, buena ubicación, facilidad de transporte, limpio y amables las personas que nos atendieron

Que ofrecieran desayuno

La ubicación era súper!!!

No me gustó la habitación fue la 103. Comparada con las demás están mucho mejor. Si me volviera a quedar y es en la habitación 103 no me quedaría.

N/a

Mucho ruido en la calle, entra mucha iluminación al cuarto en la noche y condicion fisica debe mejorar, toallas cremas.

Perfecto y lo mejor que la estación del tren súper cerca tienes sitio para desayunar y comer y hasta para darse unas cervecitas

Todo bien

Great fella at front desk. Very helpful.

A room w a window.

Buscábamos aislarnos de tantos ruidos inevitables para despedida de año por mi chico Autista y cumplió las espectativas y son love animals 🐶

Esta limpio y tranquilo.

La ubicación

Excellent location, nice staff, a secure parking lot beside.

Estuvo bien

No había desayuno en la facilidad y nos recomendaron buenos lugares

La disponibilidad líquidos para la ducha pero compramos.

Ubicación y limpieza

Solamente que no tenía jabón en la ducha

The price, the location and had the necessary things.

Limited parking.

I always like staying here.

noise

1) Because I waited until the last minute to book it and it happened to be Spring Break for the USA, it was the only available option (and even then I could only get the room for one night) but it was affordable enough. 2) There is no lift, but the night desk was nice enough to carry my bag up to the top level for me. 3) It is not luxurious, but the bed, bathroom, and wifi worked well enough for me. 4) The location is on the edge of a residential neighborhood near the University of PR, but it's also close to Paseo de Diego, a pedestrian street full of street art in a neighborhood full of even more street art. (If you want to be close to beaches or Old San Juan, this isn't the place for you.)

1) The bathroom is *very* dated, but that's fine given the price. 2) My room faced the back of the building so it had a window. At first, I didn't realize there was a balcony outside the window. Fortunately I had some underwear on when I opened the shade and there was a family walking past! 3) The bar across the street plays the same thumpy music for much of the night. I was fine with that since I was in the back, but it would have been a problem if I were in the front.

Location: it is close to the university as I was attending a conference.

I’ve never experienced anything like this. This property seems to run on autopilot—most of the time, no one is even at the front desk to assist guests. I had to request multiple times just to have my room cleaned, and despite staying for an entire week, housekeeping only came once. That’s completely unacceptable. To make matters worse, the bathroom was leaking water from an unknown source, and when I asked for my receipt on Friday, I was told the person in charge wasn’t available. Overall, this was a disappointing experience—and I travel frequently, so I know what to expect from a properly managed hotel. This one did not meet even the basic standards.

Location and staff responsiveness

Sheets gave us rash. First time ever happens to me. I have stayed in many hotels all over.

Decent size room.

No towels, no toiletries, not clean, could not find help when needed in foreign country.

Like the staff, price

Didn't like the pillows they were flat and only had 2 ,Didn't sleep very well with those pillows , but besides that I was happy

The concierge was very nice. He offered to bring up our luggage to the 3rd floor by stairs and wouldn’t accept a tip. Room was clean. Air conditioning was good but remote lacked a battery cover so batteries easily fell out

Noisy, rooster crowing before dawn, very tiny rooms. Hard bed. Provided only two skimpy towels. Liquid soap provided but no hair products.

Not very much but a/c worked

The room did not match the images or details on the confirmation with shaky bunk beds with stained sheets not two beds, the windows were sealed and opaque. I was bitted in the night in several places in a pattern which matched bed bugs

Everything 🤗💕 100% recommend

Nothing, there is no elevators

Humidity

Lots of dining/bars within walking distance.

No towels, and the tv didn't work. Very low budget hotel.

The staff was nice and helpful

The sheets seemed dirty, the beds were uncomfortable,the room didn't seem clean

Location was great and clean. The person at the front desk was very nice and helpful

No elevator

The staff was very responsive. It was clean and safe. It was eco-friendly.

The shower was at best luke warm which meant my husband skipped washing his hair. The steps to get to our room on the 3rd floor were narrow making them hard to negotiate with luggage.

had shower and tv

smell

Location was good.

Parking was hard until I complained at front desk and then he opened the parking gate. The room was smelling of pesticide. There was no soap, shampoo or conditioner.

Easy to find. Close to the airport. Ok size room equiped with a kitchen. Cold AC. Staff was efficient with check in. Bathroom was clean. Building felt secure. It was affordable for the night we needed it for. Good for the price (in Puerto Rico. Had we paid this much in the states I would have been disappointed).

Parking was not available. Sheets and blankets looked old and worn. Halls smelled musty. Thin walls. We stayed there about 6 hours waiting for a flights and that was enough. It was night time so I can't speak to the neighborhood. Parking is in the church lot and the lot was full until past midnight so we had to find street parking late at night. We had low expectations so it was fine.

Not much tbh

It is very unsafe and not clean. My windows were own. I’m a woman I thought I was in a very dangerous situation

Location and the staff is very friendly

The maintenance is poor. Room smell bad. Like fungus

Location was a stone throw away, by car, from my destination over several days. Mattress was firm and comfortable. Roomi s the concept of minimalism, no percs, no change of sheets every day, no daily towel, but, just like home, I dont do that every day, so I was quiet ok with that. If you need a fresh towel, they would provide one. Staff is friendly. I went there to shower, privacy, and sleep: check, check and check.

This is the 21st century, there is a need to have things tracked electronically. Noise including alarm and folk playing music out loud during sleeping hours.

My husband and I had a late fright and arrived around 11PM. First of all as soon as i booked the room I emailed the hotel to requested to have our room to a certain temperature. I immediately received a response with a: “We cannot do that “. Once in the hotel there was no one at the front desk. So I called the phone number on the window. As soon as it rang a young man came to the window. Unfortunately he acted like we were bothering him. The tone in his voice they he was looking at us. He proceeded to ask what site I used to book our room I said Booking.com to what he said booking don’t pay us, you need to pay. I ask for clarification and he just repeated himself. Since he was being so rude we decided to go somewhere else.

Nothing

There was no personal at the front desk, when personal arrives, they where not friendly, room seemed to be clean but a centipedes appeard in our room, there were used towels in the bathroom, room was noisy (cats, frogs,drunk man screaming outside), the bed moves from their place with every move on the bed.The front desk lady told us that there was a secure lock in the night hours, but instead the front door was wide open, we did not feel secure, there was no light when going up the stairs, not safe. When we left in the morning there was only a cleaning lady present so we could not speak to anyone neither get any feedbacks/explanation about our complaints.

We dont get breasfast. We ate outside.

.

It was quiet.

They charged me extra for the room and the staff couldn't explain why. They have a book with all the room prices and I got charged extra. The A/C unit was on but not cooling and they didn't change my room.

The A/C made noise all night

The location is close to the airport

The woman at the front desk charged me a second time to my credit card without warning because she made a mistake. I believe that the customer should be informed before making a Second Charge.

Very clean

I love the area and the rooms greta place to chill

the parking

Clean,comfortable beds,What u see is what u get .Every thing in the room worked good.shower,tv an ac.

No closet space,not much furniture for sitting in the room..