ARCO Hotels and Resorts Srinagar

Me gustaron las instalaciones, la atención de todo el personal incluyendo el restaurante fue excelente. La comida también me encantó. Siempre estuvieron atentos a todos nuestros requerimientos. Sin duda regresaría!!

Good staff . Room size ok . Good breakfast and good buffet dinner .

Location is away from city . No near by restaurant.

Staff was very supportive and helpful. They helped us with elderly family member on wheelchair. Really thankful to the management of the hotel to help us come out of the blockade.

House keeping can improve. Minor things such as toping up moisturiser bottle etc.

The hotel was very clean with an exceptionally courteous staff. Imran served us well throughout our stay at the hotel. The food was delicious. Also the view from the bedroom window was picturesque and beautiful. On the whole it was a wonderful experience at Arco Srinagar.

There should be a bannister / railing to climb the steps. It is difficult for the elderly to access the hotel because of the steps without a railing.

Good

Restaurant closing time was bit early 10 PM

Cleanliness, facilities, staff and services

Location is near to airport but bit far from Lal chowk and dal lake

Well the best part of the property was the staff. They were quite helpful and made our stay a bit more pleasant. Even during the breakfast they were very cordial.

Well the property mentioned is a 4 star but the look and feel is definitely not and could be close to a 3 star only. The photos are well enhanced color wise to give the impression of a luxurious stay but the furniture and property ambience is not at all up to the mark.

Property have all the amenities such as gym , swimming dining and rooms also

Staff is not that convenient at midnight. They are coming to my room and forcing to keep the plates and everything in my room and my partner is still sleeping and still didn’t want to come in forcefully so I did not like it.

We stayed at Arco Hotel and Resort for four wonderful days with my family, during which we had booked two rooms to comfortably accommodate five people. From the moment we arrived until our departure, the overall experience exceeded our expectations. First, I would like to thanks Mr. Saleem for his hospitality and outstanding arrangements. He provided continuous support and assistance throughout our stay, ensuring that every small detail was taken care. The location of is conveniently situated on the highway, making travel easy, and is also close to the local market. The rooms were spacious, cozy, and immaculately maintained, offering a perfect balance of comfort and elegance. The amenities truly a five-star standard. Prompt and efficient room service ensured that all our needs were met. The availability of 24×7 hot water, along with a customizable air-conditioning system, made our stay comfortable, especially after long days of sightseeing. The hotel’s restaurant, “The Chinar.” The food quality was excellent, with rich flavors and authentic taste. It is an ideal place for anyone looking to experience traditional Kashmiri cuisine, including the famous Wazwan, along with a variety of other delicious dishes. Overall, Arco Hotel and Resort offers excellent value for money and is truly worth every penny spent. I would recommend this hotel to families and travelers looking for comfort, convenience, and warm hospitality. Once again, special thanks to Mr. Saleem and the entire Arco Hotel and Resort team for making our stay memorable and enjoyable. Keep up the excellent work!

....das sehr gepflegte Hotel sowie das allzeit freundliche hilfsbereite Personal Ich habe den besten Kaffee hier getrunken.

keine Kritik !

Ordentliches Mittelklasse Hotel, vollkommen in Ordnung für eine Nacht. Sehr nettes, hilfsbereiten Personal

None

In-room dining service was excellent. Plenty of food options. Clean room and washroom.

Nothing

Service of the Hotel staff

N/A

This hotel really exceeded all I knew in terms of Customer Focus! It was amazing to see literally every single employee, on a sample of 10+ people, trying everything they could to make my stay as good as possible. Specially Basharat (ready to manage a 5-stars hotel chain in my opinion, very professional and effective), Samir (the kindest waiter there could be), Imran (efficient and customer oriented) and Atiqur, the General Manager who carefully organized everything and went beyond the extra mile to support. Besides the rooms were spacious, the gym is very well equipped and the pool is an oasis after a long day on the cold and dry weather.

Wi-Fi could be better.

The restaurant staff made us very comfortable. They treated us with respect and were very friendly and polite.

Helpful staff, clean rooms

Food price

Clean, elegant and well maintained. Staff are very accommodating, professional and helpful. Tousif was lovely and food at the restaurant was delightful.

Srinagar has electricity issues, the generator going on and off can be a little annoying. Property has hot cold water, but the rooms have issues with mixing water to desired temperature. It was either too hot or too cold, we have 3 rooms booked, all had the same issue

The staff was exceptionally friendly and supportive. They graciously accommodated my request for an early check-in, which I greatly appreciated as I was exhausted and in need of rest.

Nothing as such

Staff are geeat and property clean. Food is excellent.

A bit far from everything.

Room.size and thanks to the housekeeping staff ishrat and Junaid for keeping the rooms clean.

Very distance from main attractions and less breakfast options.

Pleasant secure and wonderful staff Best hotel to stay

Location, staff and facilities

Food quality was not upto my expectations

Allover excellent

Everything is beyond expectation

Nice hotel.. Nice staff.. Food on order was ok ok.. Breakfast was good.. Overall a pleasant hotel.. Value for money.. "

Hotel staff were exceptionally good.Food was very nice . Very prompt and good services .

Restaurant timings could be 24 hrs.Breakfast timings should start at 7 instead of 8.Quality of bathroom accessories as shampoo,conditioner, bathing liquid can be improved.iron box was missing.

Property is good and staff is courteous. Food is also good.

Location is not good. Water temperature is not regulated. Either you get 8 degrees or 60 but mixing is problematic.

The reception staff were exceptional. They took care of all our needs and we were lucky enough to be given an upgraded room. Additionally they set up a bunch of sight-seeing plans for us and the restaurant food was perfect as well.

Everything was perfect, no negative remarks.

The rooms were spacious and it was clean. The service was great and we loved the stay here. We loved the food at the restaurant there is an indoor pool. The indoor area is heated. But the pool is not heated.

The hotel is very far from the tourist area so there is nothing to do nearby.

ALL

HIGH PRICE

Our stay at Arco Hotel in Srinagar was the perfect conclusion to our time in Kashmir. From the moment we arrived, we were treated to first-class service with warmth and friendliness at every interaction. Our room, facing the road, provided a glimpse into bustling city life against the backdrop of the snow-capped Himalayas, with eagles soaring overhead. The hotel also offers roof access, allowing guests to savor a cup of tea during sunrise or sunset while taking in the breathtaking views. The full Indian breakfast buffet was a delight, although lighter options such as cereal, toast, and eggs were also available for those preferring a lighter start. We particularly enjoyed the gym, which was well-equipped with weights and other equipment for both bulking and cardio workouts. The heated pool was another highlight, offering a large space to unwind with the added fun of floaties. While we did experience water cuts, which are common in the region, the staff were quick to assist, and the issue was resolved promptly. Speaking of the staff, they truly stood out during our stay. Each member was incredibly accommodating, and we would like to give special mention to Zahoor, Tariq, Suriya, Umer Malik from the front desk; Bashrat, Ishfaq from food and beverage; and Tawseef, Sameer, Umer from housekeeping; and Umar from security. The hotel management were so accommodating that they arranged a late check out for us, which was incredibly helpful for our long trip home. Our only regret was not budgeting enough for transportation, as it turned out to be pricier than expected in the region, leaving us with less to tip the staff. Nevertheless, we plan to stay at Arco Hotel again in the future and may even explore their other locations.

Excellent humble staff, helpful in every possible manner. We were not able to enjoy the hotel facilities like indoor heated pool, steam, sauna, gym but we visited and seemed very good. Well managed while handling the check-in and checkout process. Room was quite big with all the required amenities. Wi-Fi was working at fine speed. Best part of the hotel is its staff. The way they oblige make us feel very comfortable, safe and relaxed.

The location is quite far from the center. It is on the main Highway. Due to ongoing highway construction, lot of dust, which I guess should be ok in near future. Room cleanliness was a bit issue. we have in form the reception / room service several times for cleanliness of the room. Also, the water in the bathroom was having dirt. Breakfast options can be re-looked upon.

Although they gave me an early checkin but i won’t suggest the property.

Woke us up 8 am in the morning for breakfast even though we were not supposed to have it. Kept the change without even asking inspite charging service tax.

Well maintained excellent property.. Spacious room and good breakfast spread

Noting

Good vibe .. cleanliness.. it’s newly build and nice property

Location is not good .. it’s away of popular tourist places .. no nearby amenities shops

It was fabulous stay. Everything was nice.

Facilities are great. The room was beautiful.

Well maintained Hospitality

Food can be better Can have more amenities

Hotel, pool area, Food, staff behaviour and professionalism.

Aglio Olio Sphagetti Pasta was not good. Though the Hotel Staff was generous enough to not to include that in our food bill and they also offered us complimentary dessert. We felt special 😊

Facility was good. Staff was awesome. Food was exceptionally delicious. Security is effective.

The staff was excellent and they made us feel at home

A bit far from dal lake you need to plan if you do not have your own vehicle

It is a really good property

Infrastructure- 4/5 Ambience - 5/5 Amenities- 4/5 Hospitality- 5/5 Newly built property by Arco and is quite comfortable and lavish. Rooms are quite big with lots of storage. Washrooms have separate shower area and no issues with hot water. Electricity back up available and centrally heated. Have an internal restaurant but 24X7 kitchen isn’t available. Staff is superb with amazing hospitality.

Property is a little off the main city so check before you book. May not get auto or other transport for going into the city (unless you have a cab pre booked). No 24X7 kitchen but they can have things packed incase you arrive late or leaving early. Rest its quite comfortable and pleasant.

The food was excellent. The room was clean and spacious. Bathroom facilities were awesome (great shower) Bed was comfortable. I felt like a queen

A little expensive, but I treated myself. The pool was closed. Pool area was in an enclosure and dark, it was lit but it felt like night time (or like I was in a nightclub!), a bit weird. Although I didn't get to take a walk around as I arrived late afternoon and left after breakfast, it felt like there was nothing nearby to look at (middle of suburbia), but no market shops nearby (which made it peaceful.

Breakfast was amazing 😊

Warm water at commode.

Rooms, cleanliness and food

No hot water available early morning. We tried calling reception, housekeeping no response.

Liked the vibe, cleanliness and helpful nature of the staff.

Didn’t like leaving this place. Wanted to stay for more

The property was in a very secure position relatively close to the airport and with exceptional service

Nothing really

The food was good, everything we order was upto mark. Staff is ever smiling, they even upgraded our room as it was Off-Season, it is not that i am giving good review for free upgrade given. The Hotel is very clean as it is newly built, just 1 month old. Attention to detail has been given to everything. Even the Bed Runners laid were very beautiful. Water pressure is very good. Very good value for Money. We had stayed at their Sonamarg property also in May 23, but they had electricity problem back then and DG was not working as well. But couldn't find fault in this Srinagar property for our stay in Nov 23.