Hayah Grand Hotel

The hotel was close to the Mosque.

There is not enough parking. Reception staff are completely uncooperative. The TV service didn't work and I complained more than once and it was useless. The bathroom had a lot of water leaking constantly. The hotel security personnel are nervous and loud about the guests and dealing with them was completely uncivilized.

Location

Washroom not proper clean and dustbin not change

it's near to masjid nabawi

washroom exhaust fan needs maintenance washroom footwear not available

Location, price

Facilities, No sleepers in toilets, no towel, No cleaning facility.

Service

Room excellent

Location

No parking

Just location

All about hotel except location

No thing

No parking availeble , Floor was damage which was hurrting our feet.

Location

The receptionist is rude, lazy, in cooperative

Sorry to inform you that nobody picked up the phone, were struggled for the address, the location took us to popyee al salam Road, there was no such hotel there, it was very bad experience, we booked another hotel and stayed there.

No proper response on phone call, for finding hotel location we wasted our time and money

Near haram

Parking not provided

The hotel overall was clean and fabulous

Reception too crowded

Good location save money

Everything

Not clean

I am asking for a tax invoice bill but, Until not responding. Even I call them several times. Really disgusting, at the tie of booking, they are agreeing to provide everything .

Location

No parking facility No space in between beds

The hotel was not worth the price. It was not clean. Windows a lot of pegeon poop, broken shower, there was no cleaning, you have 2 ask for it and still they will say not now. The bus stops far from the masjid, so you rather walk to the masjid

Unfortunately, my stay at the hotel was spoiled by issues with cleanliness and space. The entire hotel, including my room and bathroom, was not as clean as I had expected. Additionally, the room and bathroom were very congested, which made for an uncomfortable stay. The hotel's appearance in the photos was not an accurate representation of what I experienced. The photos seemed to showcase a more spacious and cleaner environment, which was not the case during my stay. The one redeeming quality of the hotel was its proximity to Masjid Nabawi. The hotel's location was extremely convenient, making it an ideal choice for those who want to be close to Masjid

Short distance to Haram

Only the location

The staff The guy on the reception during day time is like…don’t talk to me, just let me use my mobile phone The cleaners, if you ask them to clean the room, they talk to you as if you are a 3rd class citizen.

Location is excellent

Washroom and flooring in the room was not good

Not clean Food very bad

Room no clean

Only location is good. Facilities and furnitures are worst. Room size is very small. They are taking advantage of their location and taking more money. Overall I will rate it bad and from next time I will search for another alternative.

The hotel is strategically located within walking distance to the Holy Prophet’s mosque. All shops and amenities are found directly outside the hotel. Whilst not a 5 star property the loss of facilities and luxury is hugely over compensated by the superb customer service and genuine hospitality of the management, Mr Mahmoud (manager of operations) ensured that I was comfortable and well looked after by the housekeeping staff, in particular Mr Moshtaq who catered for all my requirements throughout the stay and made sure my room was clean and not short of any consumables. I have no hesitation in recommending this property and would urge anyone to ask for Mr Mahmoud to assist them.

It was very dirty, no one came to clean this room ,even no toilet tissue , no drinking water etc.

Need to improve quaility

My experience at this hotel was disappointing. The check-in procedure was incredibly sluggish and chaotic when we arrived, which created a negative impression. We have to wait for check-in for over two hours. They then guide us to a room that hasn't been cleaned. They moved the room after complaint. However, there was no towel in the room; three hours later, they provided one after we asked for one. Although the location was convenient, I had higher expectations for my visit.

The location was perfect. It is easily accessible to Haram.

I requested a reserve parking space, but upon arrival, they denied it, and it was a huge hassle to find parking around Haram.

1- No daily room services and cleaning even after repeated requesting. 2- when I entered the room, I found that the bed sheets were dirty and unchanged?!

Close to Masijd An-Nabawi

Everything

Disappointed 😔

Bad service, dirty room, bed sheet & pillow was dirty

Distance to masjid al nabwi

Cleanliness

Location close to haram

No one on the reception to deal we wait for 2 hrs missed iftar and salah and on check out time no security guards to open the check post again we waited for long which effects our schedule and comfort

The pillow smells bad. Looks like it never changed. There was no kettle for hot water No slippers

The location was great. Close to the grand Mosque. Small walking distance. About five minutes. Has the necessary shops and amenities around the building.

The interior walls of the hotel were visibly dirty, with traces of human snot. The room was not properly cleaned, and the bedsheets were discoloured, concealed beneath the duvet. The shower basin kept clogging up. Fortunately, there was a spare bed available, which I opted to use instead. Also the location details on Booking.com was incorrect. The location provided on the website is 1km away from the actual hotel. That needs fixing. As I was on a Umrah visit, the hotel presentation was not important to me.

Nothing

Too much noise Small room Old bathroom with bad smell

Location

I stayed at Haya Grand Hotel in Madina with my wife and two young children. The hotel’s location was undeniably convenient—just a 5 to 7 minute walk from the main areas—which made exploring the city quite easy. Unfortunately, the overall experience was marred by several issues. The cleanliness of the hotel left much to be desired. Upon arrival, I was shocked to find that the floor was extremely dirty. When I moved the bed, it became clear that the room had not been properly cleaned after the previous guest’s departure. The bathroom conditions were also below standard. Both the sink and the shower had noticeable cracks, which not only affected the aesthetics but also raised concerns about maintenance. Additionally, towels were not provided unless specifically requested, and even then, they were only delivered on the day before our departure—a considerable inconvenience for a family with young children. Communication with the staff proved to be another challenge, as their limited proficiency in English made it difficult to address these issues promptly. While the hotel’s prime location is a definite advantage, the shortcomings in cleanliness and customer service significantly impacted our overall stay. I hope the management will take these concerns seriously and work towards improving the quality of their facilities and services for future guests.

Good 👍

Good