Pelican Bay Hotel

the air-condition run the entire night

Location was great and cleanliness and staff were awesome

I didn't like that the cost of the vreakfast was not included in the charge for the hotel

Good location near the market and water

Assistance getting my bags to my room

Das Personal war super gut drauf und freundlich. Das Essen im Restaurant war ebenfalls sehr lecker.

L'hotel è in una posizione abbastanza comoda, pur non essendo difronte al mare si trova a 10 minuti a piedi da una spiaggia molto carina (sebbene noi abbiamo trovato vento forte quindi non abbiamo potuto goderne a pieno) e l'hotel mette a disposizione gratuitamente una navetta (un'imbarcazione vera e propria) che ogni ora porta alla spiaggia di Taino beach, che è molto carina anche. Le spiagge ancora più belle forse (per lo meno in base alla mia esperienza con il maltempo) sono quelle di Fortuna e Banana bay, che distano a circa 10 minuti di taxi (circa 20US$). Lo staff dell'hotel è gentilissimo e l'hotel in generale è tenuto bene, pulito, tranquillo e tutti sono molto gentili. Accanto all'hotel, infine, a 5 minuti a piedi, c'è un centro commerciale all'aperto che la sera si anima con qualche locale, ristorante e musica.

Mi è piaciuto tutto, magari idealmente penserei anche a una navetta che porta alle altre spiagge che ho citato, ma sarebbe una cosa in più, diciamo che mi è piaciuto davvero tutto.

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The room is big, comfortable and clean.

I have stay here serval times because it's the only decent hotel in Freeport but during my last travel the staff's attitude was terrible. Upon arrival at check-in, I was informed that my reservation had been canceled and that I should book directly with them, on the condition that it was for two nights. My reservation was not canceled in the booking system, and after I showed them proof, they accepted a reservation for only one night, but charged me almost $80 more than the total cost.

Location

Bed sheets

The rooms are spacious and clean, with a balcony and a bathroom equipped with a quality shower.

The hotel disappoints due to the poor quality of service from the reception staff, who are poorly trained and unable to provide customer support when needed. On two occasions, I had to contact the reception staff to receive missing towels (which took over an hour) and to connect the TV to the Wi-Fi, which was not resolved. Breakfast is not included in the room rate. Even so, we decided to pay for it, but the quality was simply awful, with no options for fruit, bread, or quality coffee.

Beautiful view from the balcony

N/A

Nice and clean hotel. Brilliant customer service. All happy and chatty. Restaurant in the hotel was delicious. Breakfast was good.

Overall very good hotel. Nice and cozy and clean and beautiful. Liked the hammocks in the garden a lot. Breakfast was good but not too abundant. Staff was nice and helpful :-)

At the bar I was served some drinks I definately did'n order! Felt like a scam but not sure. Anyway - just a little "fly in the ointment"

Die Lage ist gut aber der Strand ist etwas schwierig zu rreichen

Das Frühstück war relativ einfach. Die Lüftung und Klimaanlage ist relativ laut und war nicht abschaltbar

J'ai trouvé le personnel pas très accueillant sauf au restaurant elles été plus simpa un peu cher

Le personnel

Perfect location! Near the airport and Hertz car rental.

Safety issues: Balcony's wooden railing was rotted and detached. Was not a safe area for my toddler while a few floors up. Thank God he wasn't hurt.

Nettes Personal

Nicht renovierte Zimmer. Kein gutes Preis/Leistungsverhältnis

The challenges were poor WiFi, and housekeeping - the room during my stay was not cleaned for about two days, and there was no water to be purchased at the hotel.

WiFi, Bottle Water for purchase and Housekeeping

Clean private and everything is on campus

The location and amenities onsite were awesome

The room was nice enough and the staff are kind and friendly

It is poor value for money. The breakfast was fine but nothing to write home about.

Only the pool, the staff in front desk were rude the over charged me $500, I’ve never gotten my incidentals back that I’ve never used there before

The door had holes, the ac turned off, the chair was musty and old, the room was outdated , tvs were out dated, the staff was rude, the bathroom shower heads had mold , the sink had soap scum.

21.00 breakfast that is normally free

Nice room.

The resort was clean and had all the amenities we were looking for .

great bar, complementary access to beach.

Bad wifi. Plug in sink doesnt work. Disappointing breakfast, Clumsy blanket.

Pleasant front desk staff and quick check in. Comfortable room

Excellent service, friendly staff, good breakfast, clean swimming pools

The floor in the room was a bit dirty and some channels were unstable, kept losing signal

Beautiful setting

The power cut

Sabor restaurant and bar were Excellent. Food and beverages were impeccable.

I had a hard time adjusting the AC. I was hoping to find a microwave in the room.

The location was good for my purposes. The room was quite nice, with a comfortable bed and adequate seating options. Nice strong shower.

The absence of a microwave was a bit of a disappointment and maybe some decaf tea could have been made available (with less artificial sugar).

Staff was friendly and helpful the view from our room was great and location was great and the bars were nice

Breakfast was good.

They didn't have decaf coffee.

location of room was good. close access to pool.

directions. unclear directions on where to find certain facilities of the property.

Amazing staff! Great view 🥰. Room was very clean I also love that there is plenty of bars/restaurants within walking distance. You must also go to Get Wet watersports !!!! Omg i can’t remember the name but right next to hotel is a great breakfast spot ( ask for bacon crispy tho lol) !!! I had a blast !!!!

Needed to switch rooms due to the A/C didn’t respect I was on my bday trip lol .

Great location, friendly staff and nice size room make this a great spot.

The drain in the bathroom sink needed to be cleaned.

Rooms with views, convenient to the Market, pools, excellent meals, beach shuttle

Location, amenities

Pillows

The bed was very comfortable. Very clean bathroom The hotel was pleasant. The staff are very nice and helpful . The restaurantNivr had good food

The stairways could use a coat of paint

Beach and the boat to the Beach, big room, nice view and friendly staff!

Breakfast could be more variant.

The room was a very good size but relatively basic. It had a nice balcony and the bathroom was fine. The hotel is in a very good location with great pool facilities and a breakfast option (not great if you are vegetarian) but pretty acceptable.

A couple of times our towels were removed when the room was cleaned and not replaced so we had to ask for more. Overall the staff are not particularly friendly but the speed of communication etc is fine.

The property with pools

We did not receive a breakfast in the price paid

Room was modern and comfortable.

The location

Room (the exact place where we sleep) is tooooo small and dos not have tv

Facility was attractive and quiet. Our view was lovely. Sabor had a nice variety of menu options, even though the menu was not extensive. The meals we chose were tasty and well prepared.

Breakfast was disappointing. Too many cooked options, but limited fruit and cereal, and no yogurt. Breads, cold meats, and cheeses were supermarket packaged items. The room was very nice but with a variety of minor maintenance issues: hairdryer was falling off the wall with loose wiring, cold water faucet was “frozen” at one of the bathroom sink so there was no cold water at that sink. And why provide nice cups and plates, but no knives, forks, and spoons, and no detergent, wash cloth or towel, so guests can clean up after themselves?

How close it was to the shops

No direct beach access

The room had a waterside view. The building was nice to view and well located for the nearby market. Felt safe in the hotel. Plenty of parking, but was quiet when we stayed. In fact the entire island seemed to be empty.

No direct beach at the property. This property like most in the area are behind what you would normally expect at a hotel, but this is the bahamas.

The place is beautiful, like a garden. The room facility is a little simple. But room is spacious.

Room facilities is a little simple, which could be upgraded.

The property is in a good location, next to a beach, market and scooter/car rental.

For the price the hotel is charging I expected a more modern, first rate hotel. # I liked the hotel's proximity to the market and scooter/car rental. # The hotel staff is okay-good, some interactions were good. # The hotel room was okay. Expected a more modern kind of room with a microwave, again for the price they are charging. The bathroom shower head was a bit faulty (partially blocked). # Laundry - only 2 washers and 2 dryers for a facility this expensive. The dryer doesn't have time display so you have to kinda guess and show up early to ensure other people don't put your clothes out. The laundry room also didn't feel clean. # The breakfast was a big disappointment. It closes at 9:30 and we reached at 8:30. Almost all the main food was out - scrambled eggs, pancakes, fruit slices. We had to wait almost 30 minutes for refills and then there were so many people competing. They charge $20 per person so I don't expect this to be an issue. It is also a short walk from the the main property so consider that before deciding to go there especially if it's raining. We didn't go there the next day and ate at Wendy's which is a short distance from there, much better pancakes. # For a waterside room, much of the view was blocked by huge palm trees. It was also next to hammocks which was an issue because of some noisy kids (I understand kids want to have fun but the hammocks could be away from the rooms). # The wifi in our room was a bit spotty. It worked better in the balcony than inside the room.

I loved the friendly staff, the bathrooms and rooms were tastefully done and very clean. Also got to eat at the restaurant flying fish which was exceptional.

N/A

Excellent location on the marina, close to a wide selection of bars & restaurants. Well-appointed room, great views, modern & clean.

We booked a suite but on arrival were told we only had a standard room (same price) & that the details on Booking.com were incorrect. After complaining we were upgraded to a suite.

I did not have breakfast as a part of my booking. My room location was excellent.

Everything was great.

location size of the room nice bathroom

buffet breakfast

Not worth $20

Restaurant on site

Beautiful property…lovely gardens…so much work to make them beautiful! I loved that. The restaurant was very nice too, delicious and glad that they do takeaways!

Nothing (maybe a grass rug in the hotel soon would make it cozier), but very nice amenities

I loved that they had a full service restaurant right on the property. I really loved Sabor and my family did to. The pool was clean even though we did not get to use it and the staff was incredible! They accommodated us even when our room got flooded out. Very efficient and effective staff that was very welcoming. Oh and the buffet breakfast on the property was delicious!

Nothing, everything was great!

The room was great. I loved the balcony.

Wifi is unbelievably bad for this day and age. It’s obviously a ploy to force guests to pay for the “faster” wifi service which is ridiculous.

The location was great on a kind of small peninsula. The rooms were big and airy with a small patio with chairs and table ours was overlooking one of the 3 pools and the inlet. There’s a water taxi that goes to Taino beach on a regular schedule. There’s several restaurants within the compound.

Nothing

Bathroom

Everyone was very helpful I was very happy with it

It was excellent