محل اواعي
محل اواعي, Phillips Passage, Al-Azbakeya, Cairo, 11956, Egypt- Public Art
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Convenient Location
Boasting proximity to popular landmarks like Tahrir Square, CASTELLO DOWN TOWN offers easy access to Cairo's main attractions.
Comfortable Accommodation
Guest rooms at the hotel feature modern amenities such as flat-screen TVs, air conditioning, and private bathrooms, ensuring a comfortable stay for all guests.
Personalized Service
With multilingual staff and a 24-hour reception, guests can enjoy personalized assistance and guidance throughout their stay at CASTELLO DOWN TOWN.
Book your stay at CASTELLO DOWN TOWN now and experience the perfect blend of comfort and convenience in Cairo.
Check-in from
12:00 PM
Check-out by
12:00 PM
Children
Not allowed
Pets
Not allowed
Sleeps
Up to 5 guests
3 adults · 2 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
35 sqm
In-room amenities
Sleeps
Up to 5 guests
3 adults · 2 children
Beds
3 Single bed (90-130 cm wide)
Room details
30 sqm
Garden View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
2 Single bed (90-130 cm wide)
Room details
25 sqm
Garden View
In-room amenities
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Large bed (151-180 cm wide)
Room details
25 sqm
Garden View
In-room amenities
Sleeps
Up to 1 guests
1 adults
Beds
Single bed (90-130 cm wide)
Room details
20 sqm
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
الغرفة نظيفة لكن صغيرة وطلبنا غرفة اوسع مع دفع الفرق النت سريع الطاقم ودود الموقع ممتاز
موعد الفطار الساعة 8 وطاقم الفطار يداوم الساعة 8 كيف يصير؟ المفروض يداوموا قبل بساعة ع الأقل.
الفندق جميل ونظيف والموظفين متعاونين وخاصه الاستاذة مريم وكل العاملين فيه
في غرفة على الشارع ف اصوات السيارات ف غرفه بعيد عن الشارع بدون صوت
Room was clean and the bathroom is modern. Staff were very polite and friendly. Breakfast was good.
The entrance is hidden in the back inside side street and at night it looked very scary and couldn't find it without contacting the hotel reception, also the elevator is very old like ancient ones and I thought it may not work at any time. The room was very small. And the room didn't match the photos I saw when I picked the room.
War kein Buffet , Essen muss man warten auf die Frauen die da für jeder Frühstück vorbereitet . Frühstück für mich war klar nicht was besonders . Ich hatte zimmer für 3 Personen mit Balkon war bisschen klein aber das Balkon war schön , Lage fürs Hotel ist sehr central viele laden am Straße und viele Restaurant . Und nicht weit von Nill .
In der Toilette steht Wasser auf dem Boden und der Duschbereich ist schwach und nicht vollständig geschlossen, sodass Wasser aus ihm auf den Boden läuft.
المكان نظيف وكل العاملين في الفندق محترمين
الغرف نظيفه وقريب من كل شي مثل المطاعم والكافيهات
El personal muy amable, desayunos riquísimos y la vista a las pirámides espectacular
Nada
Nous avions une réservation et nous devions arriver vers 21h, arrivés à l'hôtel on me dit que ma réservation a été annulée et qu'il n'y a plus de chambres disponibles nous avons du aller dans un autre hotel et revenir le lendemain ... Pas de bouteilles d'eau dans la chambre, le petit déjeuner pour les enfants n'est pas donné sans qu'on le demande en argumentant et pourtant on paye. De plus mauvaise odeur dans la sdb.
فندق ممتاز جدا جديد ونظيف ومؤثث موقع ممتاز اسعار مناسبة جدا وتعامل راقي من جميع الموظفين
لا يوجد
Everything
Nothing
Safety vary vary good and good location, reception 👍 👌, friendly, like family
هذه المرة الثانية لإقامتي في الفندق وأوصي الجميع بالإقامة به نظرا للتعامل بإحترافيه عالية من قبل أ/بدر والموظفين والمكان بموقع حيوي ونظيف جدا وهاديء ومناسب للعائلات لن تكون هذه المرة الآخيرة للإقامة لديكم أشكركم على حسن تعاملكم وتعاونكم الدائم معنا موفقين دائما بإذن الله
L'hotel è stato difficilissimo da raggiungere, la posizione non era corretta. La stanza non era pulita, c'era solo una saponetta già usata a disposizione. Il giorno dopo siamo tornati a ritirare i bagagli e nessuno ci ha aperto il cancello per un'ora, siamo rimasti fuori in mezzo al nulla bussando ripetutamente al cancello, nessuno era reperibile al telefono.
Vše!
الغرفة ضيقة
La gente muy amable
Asansor es viejos y peligro
La chambre, la salle de bain, le personnel
Perfect location, nice staff, comfortable rooms
Location & comfortable
Nothing
قريب من كل شئ
صوت السيارات
Muy buen ubicación si deseas estar en una zona con mucha vida del Cairo. El hotel tiene una calidad muy adecuada para su precio, y el desayuno está muy rico. Te atienden perfectamente por whassap.
Cuesta un poco de encontrar la entrada, está algo escondida. Para usar el ascensor hace falta una llave especial que nosotros, al menos, no la tuvimos.
حسن المعاملة و جوده الاستقبال واقدم الشكر و التقدير والامتنان للأستاذ بدر وجميع افراد الطاقم
لايوجد
LA posizione e la strottura
Niente
The female staff at the reception was good
We were overcharged with extra N$2000 compared to the price which we were given by booking.com The breakfast was the same everyday, just a brotchen, one egg and kids yogurt. They need to improve. The staff was smoking inside the hotel at the reception.
Kind of old rustic building. But the hotel floors are clean inside.
It wasn’t top notch but expected and reasonable. Breakfast was horrible.
From the moment we arrived we felt like we were visiting family. The hotels location was perfect to explore Cairo by foot day or night & as 2 women we felt completely safe. The staff @ the hotel were exceptional and definitely showed us what true Egyptian hospitality was.
Everything was perfect was just disappointed that I wasn't told beforehand that there would be a 3% extra charge if I paid with my Visa card.
The staff was amazing and the facilities was incredibley clean. The location is perfect for anyone who wants to discover cairo close by.
The lift looked a bit old but safe. I would recommend a microwave in the room.
Quite room , clean , and amazing location and safe , value for money
Nothing
the location of the hotel and the size of the room were great. the bathroom was clean and wide.
the breakfast was of poor varieties but this didn't bother me at all
Thank you for hospitality, all was good, very good staff. Easy to travel around
No problem, everybody king, just ask if you need something
Love the room, hotel is super good located
The location is the only positive thing.
This hotel is under Police surveillance all the time . Avoid at all cost. Police can come anytime to check tourist passport and interrogate you. Very scary feeling this hotel. All hotel employee are spies for the Police.
Very central and felt secure as the entrance is always monitored, 24/7. The room was clean and staff very friendly.
No windows, but good a/c.
I enjoyed my one night stay at the Castello hotel, Ammi Jom3a is the nicest person ever, i will definitely be back real soon and if your looking for a hotel down town this is one is for you :)
So clean, very friendly and helpful staff, comfortable rooms, good breakfast available. The location is just in Cairo downtown.
The Wi-Fi signal is bad. the lift is old but still working, and room size is modest.
The location and the staff
It eas good
very good hotel, everything good, thank you very much
nothing !
no service , worst property , worst rooms
Down town a area
N/A
Rooms very comfortable and clean. Friendly staff.
The staff are really friendly and helpful, specifically Am Jumaa , the room and bathroom were clean , the location is fantastic everything you need is near to you.
Great location. Friendly staff. Excellent breakfast. Clean, quiet room. Only negative might be the shower not draining too well. But no real issues. Nice hotel.
The room was comfortable and the staff was helpful.
The location is great. There should be a better sign that helps to find the location. The staff are really nice and helpful
The room was so small for the price. You could hardly put your baggages at room and walk around. There was not any table to work with laptop and also the room had only one electric outlet that TV was connected to and there was not any power bar too. You should take the TV from outlet to charge your phone. Overall good place to stay at downtown Cairo The property even did not put water inaide the room. Just a bed to sleep
The breakfast did not meet our expectations
Breakfast was too basic
Good room size. Comfortable beds. Friendly staff. Goman went over and above to make our stay more comfortable. Good location in downtown Cairo. Close walking distance to many amenities.
Booked 3 rooms. A day before check-in, they said only 2 rooms were available and they tried to move us to another hotel. Managed to get an additional bed in one of the rooms. No refund for additional room booked though. A bit difficult to locate building initially. Same limited breakfast menu every day. Street/traffic noise audible even with windows closed. Shower water was cold on some days. Aircon not working properly in some rooms.
this hotel is really good situated, everything is nearby.. the room was clean easily accessed in the center of the city.. but the most amazing thing about this hotel was 3amou gom3a . This man was extraordinary, very helpful in every aspect. He assisted as and didn't hesitate to give us help when ever we needed. He made sure we got everything we need.. everything we had to know every place we should visit.. he was no doubt the best person we met in Egypt and I would definitely go back to visit it again.
We had a truly wonderful experience at Castello Hotel. The location is unbeatable, right in the heart of Old Cairo, making it the perfect base to explore the city’s rich history and charm. The staff were incredibly sweet and friendly, going above and beyond to make us feel welcome and comfortable. Our room was absolutely stunning—spacious, beautifully decorated, and impeccably clean. We highly recommend Castello Hotel to anyone visiting Cairo. It’s a gem that combines great service, an excellent location, and a cozy ambiance. We can’t wait to come back!
Very clean , comfortable so friendly staff and good car service , will definitely return
Location and furniture modern new
Breakfast very poor same everyday
The staff couldn’t be faulted. They were super-helpful. Great location, very clean and efficient breakfast. I love the old French lift.
Smallest points: the veneer on the wash basin tap is peeling so I cut my hand. Minor injury but would have preferred not. The shower mat was so chunky that regardless of where I put it, the bathroom door couldn’t close. I was on my own so it didn’t matter but it would have been nice to have been able to close it. Big gap under the door to my room meant I could hear all the comings and goings through the night. These are not complaints but little things that could be rectified to make a stay even better.
Really nice place to stay. Clean rooms, super friendly staff. Really good experience ❤️
Hotel is located in the heart of Cairo, close to many attractions and public transport (metro stations). Busy business area stuffed with restaurants, bookshops, banks and exchange bureaus, telecom outlets, and other various stores. Room 16: comfy bed, clean, spacious, no street noise, good lighting, sufficient storage, fridge & T.V. Flexibility with check-in and quick check-out. Welcoming and helpful staff. Thanks Mohamed.
Please try to have dining area closed when people have meals as it was a bit noisy. As an advice, it would be great to add a small bottle of water and a kettle.
The cleanness of the hotel and the friendly always smiling staff.
No tissues were offered in the breakfast.
Room is comfortable and quiet. Good for solo travel. I would like to say thank you to Ms.Mariam for her hospitality when I was staying in hotel.
Breakfast
Very good experience The hotel was clean and it's location very good It's near for the nile and khan elkalily The staff was very helpful Thanks for mariam, Mohamed and taher
The room is clean and beautiful The location of the hotel is very good Thanks to Muhammad and all the staff
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
7.58/10Most reviews noted cleanliness, but some concerns about the room size and toilet issues were mentioned.
Service
9.05/10Staff were consistently described as friendly and helpful, with specific praise for individual employees.
Location
8.59/10The location was found to be central and convenient, with some traffic noise mentioned.
Room Quality
7.04/10Rooms were described as clean but several guests found them small or not matching the advertised images.
Amenities
8.07/10Amenities generally received positive remarks, but some issues with the breakfast service were noted.
Value for Money
8.03/10Prices were seen as reasonable for the service and cleanliness provided.
Food and Beverage
7.58/10Breakfast received mixed reviews; some enjoyed it while others mentioned it was nothing special.
Overall Experience
8.05/10Most guests had a positive experience and recommended the hotel, despite some minor issues.