Fairfield by Marriott Kunming Xinying

Design of the rooms basic but good, breakfast was limited but good, views great

Staff needs to be trained better. Front desk lacked initiative and information. Housekeeping good attitude but work wasn’t good - rooms not cleaned well. Bed made but shoddily done, things in rooms left exactly where we left them with nothing moved to clean.

Rooms were clean and spacious. Lovely seating area to look out the window at the lights at night time. Breakfast had a wide variety. Restaurants just outside for dinner, close by the subway to get around the city.

The staffs were all accomodative and although most of the communication are done in Chinese, we use our phones to converse. They were all very kind and the room was very beautiful. I enjoy everything about it and the location is sublime. So many good foods and outlets and not overly crowded. Highly recommended.

Nothing, superb. Hands-down, best customer service ever.

Great location easily accessible by Didi, surrounded by shopping malls next door, lots of restaurants and eateries, modern and spacious rooms. Friendly helpful staff.

位置和周边餐饮很好

没有

The room was wonderful and breakfast was fantastic!

Sehr ansprechende Unterkunft in bahnhofsnähe mit grandioser Aussicht über die Stadt. Ich würde auf jeden Fall wieder kommen!

Leider ist das Hotel nicht korrekt auf Google-Maps zu finden. Da es sich ab dem 23. Stock und höher befindet, ist man auf die zwei Aufzüge angewiesen, auf welche man oft relativ lange warten musste.

The room was bright and airy (windows could be opened). The bathroom design was great (non-couples might find it a bit too intimate but there are sliding doors that you can use to partition it) and there was a ledge you could sit on while showering. Water pressure and temperature were excellent. This is also more of a city thing, rather than hotel thing, but it was the only place where we could flush toilet paper down, which was convenient. The places we stayed in at Dali, Lijiang and Shangri-La didn't have as good a flush system and we were instructed to throw our toilet paper into a bin, instead. Although the corridors smelled faintly of smoke, we were glad that our room did not smell of smoke at all. The staff was really nice and even helped us to make a phone call to enquire with Jiuxiang Caves if we could store our luggage there, because we couldn't make calls with our overseas numbers. There was a nice selection for breakfast (from 6.30am to 10.30am if I remember correctly, which starts earlier than other places we stayed at), and a live cooking station too. There is a huge mall connected to the hotel, where you can get your milk tea/coffee fix.

We could hear the whistle from the traffic police from the road on the 28th floor we were on, but this was easily solved by closing our window.

Facilities in the rooms we had are modern and comfortable. Caters mainly for locals! Staff not good at responding through booking.com messaging .. not even through email!!! Don’t speak English! Look at photos below for sliding door! Hotel by Marriott Group?!

Staff don’t speak English. Doesn’t reply accurately to questions plus doesn’t respond at all most to messages, which caused us a lot of anxiety. Our previous hotel in Yangshuo had to phone them to help us liaise our needs to them!!! Hotel by Marriott Group?! Means Nothing here in China.

Noisy neighbourhood. Window cannot be closed.

Location

No bellboy to carry luggages.

Modern, room size U.S. good Location and Service

There’s smoke smell in the room! They had to put a purifier in the room

It is a nice hotel and breakfast was good.

The system was not designed to be helpful for the customer. We wanted to overstay one more day and the reception staff could not just extend it for us. We were told that the rates would be higher than we booked it online by ourselves.

New, location and lots of food and spa options

Pillows! Too flat. Should off latex pillows

It's located above a mall, and another mall is just minutes walk away. I never took the subway, but if you need to, it's also just minutes away. Room is what you'll expect of a Marriott standard - clean, modern, comfortable. View from the room is very nice too. Breakfast in the morning is good too.

Only 2 lifts serve the hotel from level 23-29 (level 23 is the hotel reception), and can take some waiting especially in the morning hours.

The room was nice, met our expectations and we also enjoyed the breakfast buffet. The location was good, a lot of food available and shopping next store was fun to explore.

Great location, right next to a shopping centre and plenty of food and drinks (milk tea). Very clean, affordable, and service was great.

Good location alot of food

Hotel need a staff to carry laugage

Comfy room, the room heater was good. Located next to a big shopping mall. To airport by taxi about 20 mins.

Nope

Room is fantastic, especially the toilet which felt very luxurious. Check in staff was also very kind. Location is right above a mall which made iit very convenient.

NA

They offered us a free upgrade when we checked in and the room had an amazing panoramic view of the city. It is located just above a shopping mall with good choice of restaurants.

None

The location of the hotel is 10 minutes away by car from the old street of Kunming. However, the location of the hotel itself was indeed superb with a lot of food around. They served great breakfast and the best non -sugar soymilk.

nothing much

Clean and spacious room. Plenty of shops and restaurants outside the hotel. Good location. Not too far from Kunming Station.

Staff members speak primarily Mandarin.

room rates definitely worth the price, considering the location, quality of service, and the amenities offered. The hotel is located just a 5-minute walk from the restaurants and shops. We didn’t need to use a taxi or public transport much, which was very convenient.

1. Good location - very close to metro subway 2. Meet expectations from Marriot Brand 3. Close to all food outlets 4. Friendly and helpful staff

1. Limited number of lifts - need to wait longer than expected

There is a few shopping malls near the hotel. A few streets from the hotel there is also a local fresh market which you can explore. It was a pleasant experience.

All is good,

Staffs, facilities breakfast, cleaness

Location is good. It's next to the shopping mall, very convenience.

Good breakfast

Poor WiFi. Lack of English speaking staff

Central, convenient, clean

Toilet sliding doors

The breakfast was tasty but some items ran out early.

Nothing