Heritage House
Heritage House, 87, Phố Mã Mây, Hoan Kiem Ward, Hà Nội, 11024, Vietnam- Tourist Site
- Attraction
Compare nearby stays with similar location, guest experience, amenities, and class.
Convenient Location
Ideally situated in the heart of Hanoi, guests can easily explore nearby attractions such as Hanoi Old City Gate and Thang Long Water Puppet Theater.
Modern Amenities
Enjoy comfortable air-conditioned rooms equipped with essential amenities like a flat-screen TV, safety deposit box, and a private bathroom for a relaxing stay.
Recreational Activities
Experience the charm of Hanoi with cycling adventures around the area or opt for convenient car hire services to further explore attractions like Hoan Kiem Lake and Hanoi Opera House.
Ready to immerse yourself in the beauty of Hanoi? Book your stay at Hanoi Oldtown Boutique Hotel now!
Check-in from
02:00 PM
Check-out by
12:00 PM
Parking
PAID
Children
Allowed
Pets
Not allowed
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
25 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
20 m2
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
29 sqm
City View
In-room amenities
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Double bed (131-150 cm wide), Queen bed (151-180 cm wide)
Room details
30 sqm
City View
In-room amenities
Sleeps
Up to 1 guests
1 adults
Beds
Double bed (131-150 cm wide)
Room details
20 sqm
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
Đây là nơi ở tuyệt vời, nhân viên thân thiện và hỗ trợ tôi rất nhiệt tình
Na
Na
Gần phố, trung tâm chỉ cách 500km, quán bar vui vẻ với những người bạn tốt
Really good to relax after the loop, friendly staff and nice cozy rooms in the old quarter.
Rue calme Wifi correct
Bâtiment vieillissant Seulement 2 tables pour le petit déjeuner Humidité importante dans les chambres. Chambre moite Eviter le service transfert depuis l'aéroport : chauffeur qui ne parle pas anglais. Il serait très mal noté sur Grab Plus de 2 minutes d'attente pour avoir de l'eau chaude
早餐七點才開始提供 對於要早上搭乘班機的住宿旅客相當不便
房間很髒 床很髒 浴室也很髒 冬天竟然還沒有熱水 住高樓水壓也相當不穩 免費讓我入住都不會考慮
Good location for getting around the city, room with balcony is like on the pictures. The employees at the reception desk are very helpful and take care of safety when ordering taxi and help with loading luggage, which is very commendable.
There is not enough seating in the breakfast area and it is served by the elevator.
Good location in Hanoi old quarter. Surprisingly quiet in side alley. Slept well and comfortable bed. Staff all friendly and helpful.
Pokojík malý, ale vše funkční, lokalita super, zařídili na výlet do Ha Long za 52 dolaru
Ve sprše tekla teplá voda až po 20minutach co musí být puštěna
Odalr temiz, asansör var, odalarda ihtiyaç duyduğunuz her şey var. Sıcak su iyiydi
No sé
Llegamos y nos dijeron que por un problema de olores habían cerrado y que nos habían alojado en otro hotel. Nos dijeron si nos parecía bien. Lo miramos por internet y bueno… pero estabamos cansados. Nos pusieron en un taxi que nos llevo al nuevo pero de ahi nos reubicaron en otro bastante horrible. Calidad no como el que esperábamos con la reserva
Great staff, perfect location and the bed was very very comfy.
L’emplacement et la propreté
Rien
Able to be booked last minute (due to cancellation from other hotel). Central location. Offered fairly large bedroom with window facing narrow street.
Gaudy & run-down appearance. Uninterested staff. Perceivably clean enough, but I couldn't shake a feeling of discomfort when lying in the bed sheets and had poor sleep as a result. Glad I only stayed 1 night.
Atendimento e localização bons.
Apesar de constar na reserva que era um quarto pequeno, não imaginava que fosse tão pequeno, pouco funcional. Espaço bem limitado para abrir as malas. Minha experiência foi satisfatória, não voltaria a me hospedar.
Great location, room was sufficient for a 4 night stay.
We arrived late in the evening and no one was at the desk. We found the other desk across the road and the guy working said they could only take card payment with an additional surcharge (not the amount booking.com confirmed). I was not happy paying the surcharge so he said we could pay cash. As it was late I didn't want to go to the ATM so he took my passport for the night. Be aware if you're not paying cash you will be charged a surcharge above the rate you are shown
Baaardzo blisko głównego centrum miasta, względny spokój, śniadanie w ofercie.
W łazience wypadające szczebelki od wieszaka.
great place and comfy beds. We were able to leave our lugagge there for several days in between our trip to the south!
The breakfast was good.
The room was a bit small.
Camera tripla pulita e in ordine, buona colazione inclusa, bagno pulito e spazioso. Per scusarsi per un annullamento improvviso per problemi elettrici alla camera durante il soggiorno precedente di una notte, ci hanno offerto gratuitamente il transfer verso l’aeroporto.
La zona colazione andrebbe ristrutturata e sistemata. La camera tripla al terzo piano è decisamente meglio mantenuta di quella al secondo.
Superbra läge, nära vimmel i Old town men inne i en lugn gränd. God frukost och trevlig och hjälpsam personal. Sköna sängar.
Inget att klaga på
Nonostante un contrattempo dovuto a problemi elettrici nella camera, sono riusciti a trovarci una sistemazione il giorno stesso, l’ultimo dell’anno, presso una struttura a pochi passi dalla stazione ferroviaria.
Great location in Old Quarter and excellent accommodation.
Location close to the action of Beer St
Nothing
Good location and laundry service
First they gave us a room without window and had to complain to get the room we booked. It’s just a mistake and they sorted it quickly, but it was a bit stressful. The maintenance is very very poor and it doesn’t look like in the pictures
Ottima posizione nel quartiere vecchio. Dalla camera si raggiungono a piedi tutte le attrazioni di Hanoi. Buona colazione inclusa e personale disponibile. Ottimo prezzo.
La struttura andrebbe un po’ ammodernata. Camera piccola per tre persone.
L’emplacement est super dans le vieux quartier dans une petite rue calme.le personnel était présent pour m’accueillir malgres l’heure très tardive . J’ai demandé à rajouter une nuit de plus et ils ont étés très réactif . Le petit dej est varié et bon .
L'accueil de l'ensemble du personnel, le petit déjeuner copieux et varié, les lits confortables et propres.
Difficile d'avoir une eau à bonne température (ou très chaude ou très froide), mobilier un peu vieillot, mais rien de grave.
24 uurs receptie, schone kamer, lift aanwezig, op de rand van het old quarter. Ontbijt inbegrepen, tours en transport allemaal te regelen via hotel, redelijke prijs voor de luxe room met raam, airconditioning.
Nice with late night check in. Rooms are better than other similar hotels in Hanoi
Good spot in old quarter. Tucked away end of alley, away from the mayhem. Comfortable bed. Good breakfast
Fridge and telly didn't work
Einfacher und schneller checkin - Lift war auch top
Zimmer hatte etwas unangenehmen Geruch aber das größte Problem war der Schimmel! Überall im Bad und im Zimmer selbst war es auch nicht besser. Ich bin mir nicht sicher was es war aber sah etwas wie ein Pilz aus, was durch die Wand gewachsen ist.
Late check in, comfortable rooms, great service
Everything was good
The staff were all friendly and accommodating. The location is quite good, being very close to the Old Quarter.
The room I booked looks nothing like the picture. I'm surprised it was so small. The room appears old, with some cobwebs on the ceiling. Overall, I didn't bother to complain because I was too tired after my flight.
Das Hotel hat eine ganz tolle Lage. Man ist mitten im Geschehen. Sehr empfehlenswert!
Die Lage ist gut.
Die Zimmer sehen nicht aus wie auf den Fotos. Es sibd überall komische Flecken an den Wänden und an der Decke (Wasser oder Schinmel?). Außerdem Spinnweben. Die Dichtung der Dusche qar kaputt und das Bad unter Wasser. Wir haben nach der ersten Nacht Hotel gewechselt, weil wir uns nicht wohl gefühlt haben.
Nothing!
A strong mold smell allover the Hotel. The pictures are not real, when you go inside the hotel you think you are in another world. I found a big Insect in my Room idk what was that. You had to wait so long for warm water. The mold on the Wals really smelled so strong. So the Hotel is a tottaly No! I paid also almost 2K for that messy Hotel! I don't want to be mean but that was the truth!
I liked this place and I'd stay again for sure. Great location on a quiet little alley directly in the Old Quarter with all the energy that comes with that, but it was quiet in my room. I went with a set of expectations, but the breakfast surpassed them. The breakfast itself was nothing over the top, but it's a really nice effort that they put into it and I was impressed. Far better than I've seen even for pricier hotels. Staff were really helpful.
Somewhat confusing on arrival that one should check in at the hotel across the street. Once you've been there it makes sense but it's confusing for the first time there. They had a sign saying this but it was tucked away behind the reception desk so I didn't see it. Definitely a very minor detail.
住宿在古城里,后面就是36行街,去各个景点都很方便。虽然周边是闹市区很吵,但这间住宿在小巷子里,并不影响睡眠。
酒店定位是精品酒店,其实设施都比较老旧,房间也很小,有很多蚂蚁。早餐的果酱里都是蚂蚁。不知道是蚂蚁还是别的什么,反正我老公的胳膊被咬了很多包。我因为全程都有喷防虫喷雾,躲过一劫。
acceptable, worth with price
Clean and comfortable rooms. Tony and milk on receptions are very kind and helpful for anything you need
Staff is helpful and friendly. We like the breakfast selection. This property is definitely value for money.
The charm
The breakfast was fine and the location excellent ..
For the money that I paid, you couldn't really fault it. Maybe, a TV in my room would have been good but that's about all ..
-bed was comfy -room was clean -clean bathroom -amazing location -great WiFi -free breakfast
Nothing
Beautiful room and great location
Not enough space for all guests to eat breakfast
the staff where amazing, very kind friendly and helpful. the location is perfect to access the old city and the free breakfast was good.
the rooms where a bit noisy as I could hear the people next door. The decor is also. bit worn and could use a coat of paint.
This was a very quick stop for us. We booked for the afternoon evening for a late flight out that night. Location was great, room was more than adequate for our stay. The room was small so would have been tight for 3 people staying overnight. When we left at 9pm the owner or manager was worried we weren’t happy. He didn’t understand why we were leaving. We explained we booked the room for a rest and a shower before our long journey home. He said he wish he had known he would have reduced the price for us! That was very nice of him but the price was right already so no need.
Great value for money Clean, good aircon, kind staff who don’t try and upsell, comfortable beds. Small but very functional rooms. Great shower- pressure and temperature!
Unfortunately there were lots of mosquitoes in my room when I arrived but easy to deal with and no bites during the night
I liked the location
Not every room has a window. It was very small.
They staff are friendly and it’s conveniently located.
Perfect place to stay in the Old Quarter. Close to everything. The staff were awesome. Very friendly and helpful, especially Ducky! You can book all your tours there. The breakfast was good.
Great location, in oldtown, but rooms are quiet. Kind and helpful staff, decent breakfast. Great value for money!
Shower temperature was a bit hard to set.
Mix up on rooms but don’t cleared up?
The location was great
comfortable beds good size shower good breakfast
Good value for money. Location is at the entrance to the old quarter so not inside the fuss but close to it. Good size room, good wifi, helpful staff.
A bit noisy since its close to the main road.
Great shower and comfortable bed. Decent sized room against other hotels too
Staff were very welcoming and informative, Milk, in particular (at the front desk)helped make my experience navigating the city and booking tours a breeze.
Shower could have used some maintenance but nothing too bad.
The staff were very informative,knowledgeable and friendly.i really enjoyed my stay here
The staff was very nice and incredibly helpful… so so helpful and kind… the breakfast was outstanding…
The rooms didn’t look like those on photos, and they need a reconstruction
I was really impressed by the breakfast, amazing value and really delicious. The staff were very kind, helpful, and accommodating.
Friendly and helpful staff, nice location
The breakfast was good, the location excellent and the staff was friendly and helpful. But the room was very small, basically just a double bed and not much more. Not a single surface to put things down on, only the bed. The bathroom was modern but also very small. The single window faced into a concrete structure.
A small desk or even a bench to put luggage on would have been nice.
It was convenient and close to lots of interesting walking trails. As it’s right in the heart of Oldtown Hanoi, there’s a lot to do and see. Lots of young backpackers. The breakfast included was a real plus.
I needed a bedside light as I like to read at night. Also there were loud sounds of dishwashing early in the morning! (This may not apply to all rooms)
reception not staffed shabby room ac didn't work at first, missing shower curtain
Quick and easy kinda hard to find at first but right next to old quarter
Great staff , clean , nice rooms , silent position
The location was great. The staff were friendly.
As others said, they tried to put me in a smaller room with no bath or window even though I paid for the larger room. When I told them, they put me in the correct room. But it seems like something they do a lot.The room was a little dirty with hairs on the bed and in the bathtub. Often there was no one at the desk. There was no one there at check -out.
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
5.83/10Multiple mentions of mold, unpleasant smells, and cobwebs indicate poor cleanliness standards.
Service
9.8/10Staff were friendly and accommodating, providing a good level of service according to several reviews.
Location
9.84/10Several reviews highlight a great location near the Old Quarter, making it very convenient for guests.
Room Quality
7.29/10Rooms described as small, old, and not matching pictures, affecting overall room quality.
Amenities
9.32/10Standard amenities noted, with a few reviews highlighting positive experiences with breakfast.
Value for Money
8.28/10Some guests felt the pricing was too high given the room quality and cleanliness issues.
Food and Beverage
8.83/10Breakfast was mentioned positively, although some issues with cleanliness were noted.
Overall Experience
8.8/10Mixed feelings with some great aspects but significant concerns over cleanliness and room quality.