Kingwood Hotel Sibu

Staff very helpfull & friendly..breakfast hv many choice n yummy.room very clean & comfortable

No comment

Swimming pool for children

The convenience of the leveled parking for hotel guests. And instead of 2 single beds, they gave us two queen size beds.

No chairs to sit on in the hotel lobby. The staff are unfriendly, a bit rude, not enthusiastic in welcoming the guests. The hotel tv was not functioning and we needed to refer to maintenance people to fix it. The breakfast buffet was horrible. We stayed at Tower A, the old block, and the room was very antiquated, the moth ball smell from the drawers and closet were very pungent and unpleasant. They are very stingy with their hotel toiletries. The room is a bit stuffy and not cold. The hairdryer is very very old-fashioned and I couldn't seem to get my hair dry using it.

Good location and value for money.

The room was perfect

Location

Room was very basic, but clean.

Worst breakfast ar a hotel I have ever had

Staff were much less friendly and helpful than other hotels in Malaysia. Cleanliness was sub-par, particularly in the stair wells which were like giant ash trays. Breakfast was also sub par. Expensive for what it was. Note pool and gym are in a different building, not the hotel itself.

Impressive looking for Sibu from the outside. General cleanliness and reception staff were warm and welcoming, and the concierge service. Laundry service had an exceptionally quick turnaround.

I was bitten to death by bedbugs so badly I had to sleep on top of bed with trousers and socks on. One day my room was not made up, I had no sign to use to request clean, and I had to call housekeeping only to see very unhappy looking cleaning staff with long faces at the door . The WiFi was slow too.

Nice view.

Car park access

Nothing

Unclean Toilet did not flush Tv was not working Gym closed permanently

The food the breakfast the view

I think the air conditioning should change to the new one especially the room at the old wing building..My room was okay but my family's room the air-conditioning was not functioning properly..So better change to the new one 😅

The staff attitude is good

The bathroom glass door can't close properly, the water flows to the toilet floor, I had a fall because the floor was so wet and slippery our room was 1043, hope the bathroom door can be fixed

The hotel is only 10-15 min walk to the town centre. We walked everywhere around the town, and used Grab for farther attractions. There are plenty of choices available in breakfast. If you want to enjoy local cuisine, there are plenty of restaurants and cafes around the hotel. The hotel porter Isam was wonderful and courteous with great smile. He handled our luggage with great care, even helped us looking out for our taxi.

The cigarette smell went through our ventilation (we have non smoking room), when we alert the reception, instead of investigating the source, they offered to change room, or spray air freshener. The hotel prioritise pool functions over the guests because they close the swimming pool early (5pm) although the sign says 8pm.

他的门真的很麻烦😔block A

Central Easy access to facilities

None

Staff is friendly.

No comment.

Staff were unfriendly and not very helpful. Hotel wasn’t clean, needs a deep clean throughout.

Okay

Room filled with smoke showers is too high old fashioned

good location

lights in room so dark... slow room service

All Okay

No

The staff are helpfull and effisient. Parking space was good safw and plenty. Quiet sorrounding, good for resting

The bed was hard and doesnt smell freshly wash. The tv is too small and not user friendly/lagging. The light in the room was too deem/the room feel gloomy

Very nice

None

ruang bilik yang luas, banyak soket,

tv tak berfungsi, boring, lampu warm light tak best, saya tak suka warm light

No

1. Facilities quite run down and not well maintained. Surroundings are quite run down as well. 2. Hotel room is quite dim 3. Only provided 2 small bottles of water per day for a total of 2 persons. And claimed that only 2 bottles will be supplied per day 4. Clogging issue at the toilet, reported but not fixed.

went for the breakfast buffet. the food was fairly good. the noodles was not properly cooked and i myself ate the noodles which was still a bit hard and it is tasteless. the fried rice ate by my mother also tasteless. maybe can improve more in future to put on more passion and care for the food.

Nvr go for breakfast

I like the room, very clean and comfortable for 4 person, then the breakfast is delicious and many choice, the view is very nice.

Need improve arrangement for breakfast table.

Good view!

Would like more local special cuisines and hawker style foods such as kampua

Evrything was great for d room n service

The facilities needs some upgrading n refurbishment. Looks n feels old

In the town centre

A relaxing chair is lacking in the tower A room I have.

Good parking facilities. Easy accessibility. Eateries located nearby. Walking distance to central market. Rooms are clean and comfortable.

Everything good.

Everything is great

N/A

i stayed 2 night, i have requested the menu services via room services but it was never arrived at my room. But overall it was great stay

Breakfast was nice Facility good Cleanliness okay Thank you for accomodating a slightly late checkout due to attending conference at the hotel.

Mattress and pillow is not good. Woke up with neck and back pain

Breakfast should be enough. Good spread and selection

Comfy and large room for family and we get the connected room as per requested

The staff at the reception counter. We were asking for the direction to the restaurant. Didnt even look at us or answer just pointed using the hand. Rude!!

Cleanliness hotel

Renovation swimming pool while staying there

The parking hotel too small

A reasonable quality 3 stars accommodation for a good sleep.

- Bed needs upgrading to hotel standard mattresses with 4 pillows instead of two given the price for the room. - TV channels and quality need attention. - The front desk staff need training on customers handling. I m a paying customer and the attitude of front desk is bad. Never greet customer and expect me to be able to read her mind and what she wanted from me. I have not learnt alien technology to be able to activate my telepathic ability. - There was a chinese front desk lady wearing specs. My room card was somehow deactivated/checked out after my 1st day stay. When I brought the card to her to enquire why I was refused room entry, after she did something, she just silently pass back my card without eyes contact. That's very rude and upon asking why, she replied back in mandarins at a angry tone. That's simply NOT ACCEPTABLE! From where I come from, the staff would have been fired and barked by angry customer. She was lucky I contented myself. - Room rate not reflecting what customer would expect. - Breakfast menu is bad.