Hotel Alpin Superior

Frühstück war minimal okay

Zimmer gegen die Bahn war früh morgens laut

The localisation is perfect. Right in front of the gondola.

2 days prior my arrival I asked if I needed to let them know my arrival hour so they no when to pick me up from the saas fee parking. They told me no they come 5 minutes after you called them on the phone once at the parking. Well I tried calling for 35 minutes with the Saas fee parking phone and my personal one. For 35 minutes no answers. Just “not available”. So waited 35 minutes for an answer and then once I had a hold of someone they told me me in less than 5 minutes we will be here. They arrived 18 minutes later… so nearly 1 hour after my arrival I checked in the hotel. The room was extremely cold and no way of adding warmth. I had a breakfast included, the receptionist told me it will be starting from 6am. well I went down at 7h45 and the reception doors and lights were closed. No one inside. We were 3 guests looking around because none of us understood. Then we managed to to enter through the fitness area and there were no breakfast. And then one staff arrived and told us “we are sorry it is usually not like this”. No explanation, no professional gesture, a discount or any thing. As I had a meeting at 8h20 I had to leave with no breakfast and nothing with me as there were supposed to be one. So extremely disappointed about this.

Goed uitgebreid ontbijtbuffet. Dinerbuffet met elke dag soep. Grote, sfeervolle kamer.

Wij waren in een rustige periode in het hotel. Dan ging al vrij vroeg (21.00 uur) het licht in de lobby uit.

Sehr zuvorkommendes höfliches Personal. Am Empfang wurde ein sehr gutes Deutsch gesprochen, ansonsten Englisch. Das Hotel liegt direkt an der Bergbahn, gute Lage. Das Frühstück war gut. Ein neuer Glasaufzug ist vorhanden. Das Hotelzimmer hatte einen schönen Balkon in Richtung Bergbahn, war groß, die Betten waren bequem. Mein Mann und ich fanden den Aufenthalt sehr angenehm.

Eine winzige Kleinigkeit (hat meinen Mann nicht gestört): das Raumspray war etwas stark. Aber einmal gut durchgelüftet, was ja kein Problem war und alles war gut.

Tolle Lage und schöner Südbalkon mit Sicht auf die Berge Frühstückt bereits um 6h möglich. Da wir eine Hochtour machten, war dies ideal für uns.

Wellnessbereich zu, schlechte Flexibilität für Late Checkout, der Frühstücksraum kühl eingerichtet

Helpful staff, room and breakfast basic

Lage

Der Duschschlauch spritzt in alle Richtungen, Nasse decke in der Dusche. Frühstück sehr einfach, unreife Früchte.

Good size room, everywhere was very clean and well cared for. Early breakfast before 0700hrs enabled early hiking starts. Staff speak good English, very well located opposite Alpine Express and 5 mins walk to bus station. Very quiet location despite closeness of facilities. Restaurants 5-10 mins walk away.

Nothing.

Die Lage ist top. Die Zimmer sind sauber. Die junge Frau mit den dunklen langen Haaren bemüht sich sehr.

Das Hotel hat keinen Charme, keine Deko oder Blumen. Das Servicepersonal überfordert, Verständigung schlecht. Wellness seit Monaten geschlossen. Das Essen einfältig. Zum Frühstück wenig Auswahl, kein Gemüse oder regionale Produkte. Balkon wird als Abstellraum genutzt.

Sehr saubere und ordentliches Hotel, das Personal ist sehr freundlich und bemüht. Lage ist direkt an der Talstation der Gondel zum Kreuzboden - zum Wandern perfekt. Abholung direkt am Parkhaus. Frühstück ist sehr gut.

Die Unterkunft ist ein bisschen in die Jahre gekommen - unser Zimmer war aber frisch renoviert worden.

right next to the ski lift, sauna, and whirlpool working again. What’s not to like?

If you like skiing, the location is perfect: opposite the main gondola (Alpin Express; oddly not one of booking.com's options in the "Which ski lift did you use the most?" question) and you can ski right down to the other side of the road. Good-sized bedroom (mine had a terrace overlooking the village and it was an 'ordinary' double bedroom), friendly helpful staff, very good buffet breakfast and - extremely useful - every room had a dedicated locker in the dry room in the basement for storing ski gear, with heated bars you hung your ski boots on). I didn't use the sauna or hot tub, but those facilities are there from 3pm. I'd certainly stay here again and Saas-Fee itself is an attractive car-free village, with great late-season skiing ideal for intermediates (lots of wide reds and 2000m drop as a continuous run from the glacier to the village).

Nothing could have been better. Great hotel in a traditional but car-free village, perfect for late season skiing.

Excellent location of the hotel, in front of the cable car and close to the center; spacious and clean room, with balcony and mountain view, and comfortable beds; tasty breakfast and the option to have dinner in the hotel; the wellness area (sauna, jacuzzi and steam room); the friendly and helpful staff; the free shuttle between the parking and the hotel; the wi-fi; the heated ski room

Minor details, e.g. it would be nice to have cups to drink water after the sauna

Superb location next to main cable car. Clean, spacious room with balcony facing the mountain. Efficient room cleaning daily. Nice sauna/jacuzzi/steam room area. Good ski locker area

No restaurant except for buffet breakfast.

We had a great stay. Location of hotel is very good. Want to mention the extreme kindness of personel of the hotel. Daniel you are a king.

Location and staff

nothing to complain

Great room, great location. Nice that the staff picks you up from the station. The restaurant daily menu was very good value for money.

We really liked the sauna facilities, the hotel's location, the breakfast, the room amenities. The staff was also friendly.

It was EXTREMELY COLD in the rooms (5th floor). The first night there were 16 degrees in the room and 15 degrees in the bathroom. The heaters were not working properly. We asked for staff to come into the room and try to repair it, but they could not. We asked for an electric heater, but they did not have one. The next morning we asked to switch rooms, which they agreed to, but in the new room (on the 4th floor) there were only 18 degrees. The heaters were working in the morning, but not during the afternoon and night. We had to sleep with warm winter clothes, because even under the cover it was way too cold due to the heaters not working during the night. Not a nice experience. We complained twice about these issues (once when staff came to the old room to check it out, once when we switched to the new room), but after that I did not want to fight with them. It was a very unpleasant experience to stay 2 nights there, and sleep in 16 degrees the first night and 18 degree room the second night. I could not wait to leave the hotel. The staff were friendly, but they could not fix the heating issues. The hotel management has to do better to ensure better conditions in the room. No one should be required to sleep in 16 degrees just because you have no other choice (you are in the middle of no where in the mountains).

It was all really great! The room was spacious and had all that we needed. The wellness spa was an added bonus and more than we expected. The staff were very friendly and so helpful. And the location was super - Right across the road from Alpin Express!

The view.

They said they had a spa, I paid full price and the spa was out of order. I booked especially for this

Good lift service

A long journey up to the slopes every day,

It’s just in front the cabin, the workers are really friendly.

The location and the room view over the mountain.

Closed restaurant, closed wellness and breakfast could be little bit better.

Staff fantastic

Good views

Honestly, the staff is what makes this hotel, particularly the manager Ana and her employee Alexandra. Everyone was extremely friendly and accommodating. The location is also excellent, right across from the town’s longest cable car (the one that goes to the alpine metro ski train) and the short alpine slide track. Breakfast was good though items aren’t always replenished if you come later in the morning. The croissants are baked fresh! The views are stunning, especially from rooms that end in 1, 2, or 3 on higher floors. Because the hotel has a volleyball field, there is no building immediately in front of it to block the views of the Fee glacier from these rooms. We liked that the elevator is glass so you could enjoy the mountain views on the way to your room. Would easily stay there again, and again, and again….

The decor is a bit retro but that wasn’t an issue. The toiletries could also use an upgrade. There wasn’t any conditioner, for example. There is also only one family suite that can accommodate a family of four in one room. It wasn’t available when we stayed there but we were able to get two adjoining rooms, which was great, but of course that doubles the price. This is more a concern about Europe as a whole than it is about the Hotel Alpin. Overall, we enjoyed our stay—so much so that we returned for a second night.

- Wonderful staff!, very polite, warm and helpful. They found a suitable solution for all our requests (kudos to Fred) - Very comfortable room with a magnificent view (we had a balcony) - Right next to a cable car

- Several things were closed including the whirlpool, finnish sauna and steam bath (i guess because the high season in winter and not summer) - Only one fixed menu is available for dinner (but there are plenty of choices nearby) - Rather simple breakfast, but not uncommon in the mountains

Staff super nice & location perfect

The bed was squeaking with every movement

Perfect location right next to the cable car. Staff was very friendly and accommodating. Picked us up and dropped us off at the parking garage. Also offered us a late check out to shower after summer skiing. Hotel has a holding room for luggage as well in the event you have to check out but still want to explore for the day. Breakfast was included and opened at 6am, perfect for those that want to get out and explore early!

Good breakfast. Nice helpful staff. Very convenient location for ski lifts, local spa and restaurants. Spa facilities at the hotel were good too. We'd certainly stay again.

The interior design is somewhat dated, but we survived. :)

Location is perfect, right in front of the main lift and very close to the main city street. There is a complimentary shuttle with electric car from/ to the city parking garage, as the city is car free. The room is large and comfortable, and the staff is very nice and friendly.

Nothing.

Best staff in the whole Saas Fee. Ana was super friendly and helpful during our whole stay. We went for the closing of the season weekend and the vibe everywhere was great. They made us feel at home. We will go back for sure! Obrigado! The Spanish dressed like an Arab.

Everything

Very clean and comfortable (even not the newest furniture… very well maintained so need to invest in new stuff) the wellness area, the breakfast and of course the location

Across the street from Alpin Express Cable cars, smiling staff who were very helpful, nice room, good and varied breakfast, nice spa facilities.

In close proximity to ski lifts, town and restaurants.

Baking in the apartment under the roof with sloping ceilings.

The hotel was really quiet & we appreciated it a lot !

Nice location, clean, big rooms. The ”gym” needs a bit of love and attention but at least has free weights.

I am a keen gym goer, for me, they should add proper bsrbells and dumb bells (450mm plates) and a power rack.

Located directly by the ski lift, short walk to the center, clean rooms, rather basic but good breakfast, shuttle to the station, small but very well working spa area

A little too expensive (400 per night) for the offer, reserving via booking never expect the best room in the category (higher floor, better view) but rather the opposite, so was in that case,despite booking much in advance, felt a bit disapponting to hear we should have mentioned it in the booking (we thought it is self explanatory to have nice room with nice view but maybe it is our naivity) ski heating switched off too early so shoes were still a bit wet in the morning

Nice sized rooms, close to lift, and easy transfer to parking. Good breakfast and spa/ sauna/hamama facilities were great as were the ski locker rooms.

Top breakfast, sauna and spa also really nice. great having private storage and heating in ski room.

Location is perfect: in front of the slopes

The hotel is old with a moquette that smells and the beds are so uncomfortable.

Great location, nice bar/lobby and spacious rooms. The spa is very nice as well! Staff is very friendly and helpful

Kids allowed at the spa? Being loud and disruptive. Perhaps consider a age limited or ask parents to be more mindful for other guests

We really appreciated the staff of the hotels - the ladies that run the reception, breakfast and the hotel-taxi are amazing, always kind and smiling, going above and beyond really. Thank you! Location for skiing is excellent, just in front of the alpine express.

Well located near departure of ski lift. Friendly staff.

Location

Breakfast and coffee

Overall a fabulous place. Keep in mind that it is a winter resort village, where it is forbidden to enter by car. You can park your car in front of the village for a fee. It will take 10 minutes to walk from the parking lot to the hotel.

Excellent staff, great location, room very clean, beautiful balcony view, not that various breakfast menu but absolutely enough

Rooms need soundproof- we heard other guests and all the sounds in rooms above at night

Right next to the Alpine express cable car, and also were very prompt in giving us a lift to the and from the bus station. It was an unexpected bonus that the Spa was still functioning during summer

Excellent location, across the atreet of the mountain rides, which is good if you want to catch the gondola early in the morning. Mountain view also good, while you might better take a little walk to get the whole panorama. Staff highly motivated, friendly, helpful and flexible. We enjoyed the wellness area also.

The only issue: needs to get up update what the definition of “vegetarian” food means 😄

Very convenient location to the gondola. Nice hotel.

Great location, friendly welcome, comfortable clean room & very good breakfast.

Spa

Breakfast could be improved

Everything is perfect. It's very beautiful and cozy here. The hotel is excellent.

amazing experience, everything was perfect!

nothing

The hotel is in a perfect location just a few meters from the cable car. The rooms are spacious, tidy, and with an unreal view of the glaciers. Each room has a large terrace. The staff is incredibly friendly. The food is excellent. The spa is great. Everything is cozy, charming, and delightful for a true getaway.

Great location and view, clean and spacious room, very comfortable bed. Staff is very friendly, and spa was appreciated after the day of hiking

Warm dishes for breakfast would be nice

Awesome Sauna and Super friendly staff! Very good value for the money in Saas Fee!

Breakfast could include more vegetables and scrambled eggs, but other than that worth the stay!