The Franklyn Parkview vs Similar Hotels

Rooms were described as comfortable, clean, and well-equipped.

General positivity towards rooms, but some complaints about noise and issues within specific rooms.

Some rooms described as outdated or needing repairs, impacting overall quality.

Mixed feedback: many guests praised spacious, well-appointed panoramic rooms and welcome touches (flowers), while one review complained rooms were very small and beds uncomfortable.

Consistently noted as very clean in several reviews.

Several mentions of cleanliness and some negative notes about odors or dirt.

Multiple mentions of issues with cleanliness, such as mould, dirty floors, and broken tiles.

Not mentioned in reviews; assumed standard quality for this hotel tier.

Multiple reviewers praised the location for convenience and safety.

Multiple reviews praised the location for its proximity to bars, restaurants, and attractions.

Consistently highlighted as a strong point, with convenience to restaurants and hospitals.

Views and property setting repeatedly highlighted as a major positive (panoramic-view rooms, beautiful property); cited as a primary reason to return.

Guests appreciated the helpfulness of the staff and the positive encounters during check-in.

Frequent compliments about friendly and helpful staff.

Friendly and warm staff were frequently praised.

Consistently and emphatically praised — staff named (Adam, Mpho, Precious, Ayanda, Rabinda) described as extremely helpful, gracious and attentive; went above and beyond with guest interactions and assistance during disruptions.

Not mentioned specifically in reviews, hence evaluated as standard quality for this hotel tier.

Breakfast was frequently highlighted as excellent; standard quality for this hotel tier.

Inconsistent mentions regarding the availability of breakfast and facilities.

Very strong positive sentiment: breakfast described as amazing with many stations, and Flames restaurant repeatedly called fabulous; food offerings left a strong favorable impression.

Well-equipped kitchen and pleasing ambiance as noted by guests.

Facilities like breakfast and pool received positive feedback; some inconsistencies noted.

Several amenities were mentioned; however, issues like missing or broken items were also noted.

Multiple amenities praised: excellent breakfast buffet, coffee lounge service, restaurant and arranged transport (airport pickup and long-drive drivers) — drivers noted as safe and engaging.

Guests felt they received good value for the prices paid.

Good value appreciated in several comments; some concerns about additional payment issues.

Value considered fair given location and service but impacted by room quality.

Explicit negative comment about price being unjustifiably high; value perceived as weak by at least one reviewer despite high service and amenities.