Borneo Sepilok Rainforest Resort

We had a great and wonderful time and stay. The staff was very friendly. We are totally satisfied. The pool was clean and nice. For Sure we would come again.

Hele mooie locatie, leuke huisjes je krijgt hier echt de jungle vibes, goed eten

Weinig bedjes rondom het zwembad, zwembad heeft een opknapbeurt nodig

Struttura alla porte della foresta. Buon cibo e staff accogliente

Qualità prezzo un po' alta. La camera aveva molte fessure dove potevano entrare insetti

Great location for Sepilok activities. Rustic and authentic with air conditioning and comfortable.

La struttura è molta bella, particolare e curata. In stile con il luogo in cui ci si trova.

La colazione varia ma di gusto locale e forse internazionale. Un italiano si accontenta...

Joli lodge. Personnel tres réactif quand l eau chaude ne fonctionnait pas.

Internet dans chaque chambre sera quand même un grand plus

La comida increíble (de lo mejor que comimos en Borneo), instalaciones impecables, piscina genial, la cercanía al centro de orangutanes y osos (el resort ofrece traslados a los centros a buen precio). Volveríamos a alojarnos allí.

Comfortable room and good menu choices.

It’s important to note that the swimming pool doesn’t open until 13.00 which seems a bit odd. Also, expect coach loads of people to descend for the buffet lunch.

Beautiful

The hotel has a nice design and sourrounded by nature. The staff was always friendly and supportive. I stayed in a dorm; the room was clean.

The bathrooms in the dorm area were not well maintained. There was no handsoap provided. There was no spearation of male/female toilets. Food is pricy and there are not many alternatives around. It's OK for a night or two.

Lekker zwembad, mooie accommodatie en super vriendelijk personeel. Uitgebreide menukaart in het restaurant

Kamers zijn gehorig

great location if you are visiting the orangutan centre or RTC. Lovely chalet rooms with a large restaurant.

the pool area was lacking seating. Just a few more loungers by the pool would have improved this.

El alojamiento está ubicado a 15 minutos andando de la reserva de orangutanes y la reserva SunBear. También se encuentra a 10 minutos caminando de RainForest. Nuestra reserva incluía desayuno, el cual disfrutamos mucho como toda la comida en general. El personal fue muy amable y simpático con nosotros todo el tiempo y siempre nos facilitó la estancia. En este alojamiento reservamos un tour 3D2N por el rio Kinabangtan, y tambien fue una gestión que nos facilitó mucho el viaje.

Creo que el precio por noche es algo elevado para una habitación compartida, en comparación con los precios del país en general.

Posto carino, cibo a buffet buono.

Il karaoke era terribile e disturbante. Non siamo riusciti a goderci i suoni della natura e un bell’acquazzone serale per colpa della musica altissima.

Nothing

I arrived on 28 May and was only informed upon arrival that the property had been without running water since 24 May. This critical issue was not disclosed before check-in. I was told my only options were to cancel or stay and pay, despite there being no comparable accommodation available nearby. I therefore felt compelled to stay and pay simply to have somewhere to sleep. The property was not as advertised and was not reasonably habitable. The lack of running water meant no functioning toilets and no showers in temperatures of around 38°C with 90% humidity. During the night, rain also leaked through the roof and ceiling near the bed. Additional concerns included: • Inadequate room cooling and ineffective ceiling fan. • Ineffective mosquito nets because they did not close properly. • Dirty pool with slimy tiles, damaged edges, and an unsafe light fitting. • No management presence and limited bar facilities due to staff being on holiday. Given the undisclosed lack of water, absence of toilet and shower facilities, roof leaks, and the other deficiencies, I believe a full refund is fully justified. Despite these serious issues, Booking.com has advised that it has been unable to negotiate a full refund with the property and I am very unhappy.

The staff were incredibly helpful and the food was delicious. The villas were gorgeous. So close to the orangutan sanctuary and they will drive you for very cheap!

Nothing!

10/10 experience, employees were the sweetest and super helpful! Would come again anytime!

Beautiful spacios chalets in a well kept garden with a nice pool area and a good restaurant. The staff is very nice and helpful.

Still in walking distance to Sepilok and the Sunbear center, but a little further than the other places.

Location, polite service

Food is not so good. Breakfast could be better.

The individual cabins were lovely and the staff were so helpful. The showers were great.

The food was mediocre.

Great location for Rainforest Discovery Centte and Sepilok Orangutan Sanctuary

Was quite rustic but authentic so little concerned about bugs etc as lots of open crevices in room but accepted we were in Borneo near the rainforest!

Questo posto è davvero molto bello, ho soggiornato nel dormitorio molto comodo e pulito, e senza animali nelle stanze

Breakfast choice was Malaysian based but was good

Not enough dining tables for guests at lunchtime when the tour groups came in for food they had 90% of the restaurant

緑に囲まれ、部屋からの眺めは最高でした。 施設内で野生の猿に会えたのは、すごく新鮮で嬉しかったです。 朝は鳥の囀りと共に目覚めることができ、 夜中の雨の音もとても心地よかったです。 シャワールームは広く、家族で宿泊するには便利だと感じました。

共有スペースが綺麗に整備されていない。 飲み終わったグラスが置きっぱなしなど。 特にプールは濁っており、虫が大量に浮いていたので 水の水質管理については疑問です。 無料朝食は一般的なもので、値段相応だとは思いませんでした。 立地や施設の雰囲気は抜群でしたが、 この宿泊料を払えば、サンダカン中心地なら もっとクオリティやホスピタリティの高いホテルに泊まれると思います。

The property was quiet and clean. The accommodation is close to main attractions in Sepilok and offered lunch and dinner. The gardens around the villas are peaceful with a very nice view point above the forest.

The pool wasn’t very appealing as the water looked that wasn’t clean in a while.

perfekte Lage,super Personal

Average breakfast.

The restaurant food was mediocre.

The staff were friendly and the lobby area is beautiful The bed was comfortable and the AC worked

The price was too high for no hot water, no WiFi, dirty (bloodstained?) curtains falling off the rods, no water bottles in the rooms

La piscine est un plus, les chambres sont propres. Bon buffet de petit déjeuner (c’est varié)

Le fait qu’il y ait toutes les tables du restaurant réservées le midi et que des bus entiers de touristes arrivent pour manger.

Perdonale al desk molto disponibile e competente. Camera ampia.

Nulla

离RDC比较近

早餐难吃，性价比低

ruhige Lage, nette Einrichtung, gute Ausstattung, sauber

Frühstücksauswahl war eher mau

Sehr schöne Anlage Sehr gemütliche, grosse und helle Bungalow Schöner Pool Sauber und gepflegt

Das Frühstück sollte reichhaltiger sein. Ist zu wenig Wertigkeit für den Hotelpreis undzur Alage

The rooms were big with a comfortable bed and good AC. The property is quite nice with a huge lobby, pool and greenery. Location is great, because you are near the RDC.

We didn’t have any hot or remotely warm water for the two nights. We had asked repeatedly the reception to check and both times it was mentioned that it should work. At check out, the receptionist mentioned we should let the water run for at least on the cold setting 20 minutes for warm water to come. The night before we had asked this and it was mentioned that the hot water should come directly. WiFi is only available in the Lobby. Food was quite bad. The breakfast was just a random selection of stuff that didn’t mix and note very appetizing. We had dinner and it was not good at all and expensive. The fried fish was raw on and the rice tasted like a few days old. Don’t eat here. We went down the road to a bistro which was so much better. For the price you pay, very disappointed.

Nothing much as a returned customer

Things just got from bad to worst. No control or restriction on noise from residence, party outside of the chalet up to 3 am, only cut off by heavy rain. House keeping left stuff from cleaning outside the chalet, requested drinking water was sent after 2 reminder and delivered 2 hours thereafter. There were 2 cups and 1 saucer and 1 spoon in the room. The receptionist failed to inform us that dinner is either set dinner or ala carte orders only limited to Asian rice and noodles, no western food available. Kept apologizing but no solutions. Property not properly ran by professionals.

Chalet is unique, near the attractions.

Facilities pretty basic, services not up to standard, looks like the staffs are quite young and inexperienced. Some small basic amenities such as bottled water not provided or missing in the room. Hot water not working.

Beautiful resort, like staying in a magic garden. Bungalows are tastefully designed, beds are comfortable and the pool is pleasant. We booked at first a triple bungalow but found it quite dark with a murky smell inside. With no problem very accommodating staff moved us into a new bungalow and brought an extra mattress. It’s a newest resort in the area and very conveniently located with a reasonable walk to the rainforest discovery center. Hotel provides a ride to the Organgutan sanctuary for 5 ringit per person.

Food options in the restaurant are limited. I don’t recommend taking anything from the “western menu”, as the cooks are not familiar with this style of cooking. Meat was very hard and mashed potatoes appeared to be from the powder concentrate. Rice and noodle dishes were ok, but after three days you get tired of those. Another downside was their breakfast. At our first day we were the only guests at the resort and the moderate buffet was served, but the second day we arrived in the morning to discover that buffet was replaced with a set breakfast of two choices - American and Asian. I don’t mind but tell me on advance. Many dishes that were at be buffet were not offered, like pancakes, that my kids liked. The stuff explained that because there are limited amount of guests they made this arrangements, but there were more guests than the first day when we were alone and received a buffet. That was quite a disappointing move considering the price of the accommodation. No hot water 😅 only if you are very lucky

Four great things about the hotel - the staff are super friendly. The location is great for all the attractions in Sepilok and Sandakan. It’s very pretty, I don’t think the photos do this place justice. The chalets are very spacious

Four not so good things. Cockroaches in the bathroom. It’s tired, especially the pool area where the sunbeds are battered and it feels un-cared for. Over three days the same cigarette butts remained in the pool showers. Although the staff are lovely, they could be a little more proactive and stop staring at their mobile phones! We did enjoy our stay but feel a lot more could be done to represent better value for money.

Ha estat genial tenir-ho tot organitzat i inclòs en el preu. Hem vist un munt d’animals i hem après moltissim! I que et recullin i tornin a l’aeroport o on tu necessitis és ideal. A més es van preocupar per adaptar el menjar en cas d’alergies o preferencies de dieta. El fet que només hi hagués wifi a la zona comú no va ser cap problema per nosaltres perquè duiem sim de dades.

No vam tenir servei de neteja la entre les dues nits que vam passar però no va ser greu. No sé si és un error o la política per estades curtes. Els wc publics estaven bastant bruts i deixats, per sort teniem el nostre propi bany.

We stayed only one night. We enjoyed the little pool, the beautiful garden along the elevated walkway to the bungalows. Good beds, spacious bungalow. Proximity to orang oetang sanctuary and sun bear sanctuary (1.1 km). We loved the rain forest discovery park and its plant discovery garden and the wildlife (birds, monkets, orang oetang) and the skybridge.

nothing really

Tolles Hotel im Regenwald. Man kann gut zu Fuss zu den Orang-Utans laufen, ca 1 km. Auch zum Rainforest Discovery Centre ist es nicht weit. Das Personal an der Reception war sehr freundlich und hat für uns kurzfristig eine Tour mit Fussfahrt in den Regenwald gebucht. Tolles Frühstück. Netter Pool zum Abkühlen und Relaxen.

Das Essen im Restaurant war nur durchschnittlich.

Really big and pretty resort! The staff are lovely and the pool facilities are very nice

My only complaint was that when I booked the dorm bed it said that I was booking the last bed available, so I thought there would be other backpackers but when I arrived I was the only person there! The dorms are very far from the main reception which is a bit spooky when you’re completely alone, and people had obviously checked out the day I arrived as beds were unmade, and they remained unmade and dirty for the duration of my day (despite staff asking me if they could come in and clean and me saying yes). It was a bit unclean but nothing too awful.

Just lovely all round. The staff did their best to make our stay happy and lovely. The room was gorgeous - we were in 30 at first but I mt was a bit far away - they only put us here because they thought we might like it quiet so not to be disturbed by entertainment. We moved to room 2 directly opposite the pool and I loved it! The pool is warm and clean. The sanctuaries are a walk away but we enjoyed walking and would see monkeys on the way. The food was nice and it was all in all a lovely stay.

Très bon accueil personnel souriant, donne volontiers des conseils. Serviable Chambre Très charmante Bien situé à 10-15 min à pied du centre réhabilitation des organs outan. Piscine agréable

Loved our very short stay here - we wish we were able to stay longer! Our rooms were huge - really spacious and very comfy. Good AC & bug. bathroom. The surroundings were amazing. Walkable distance to both the Rainforest discovery centre & orangutang and sunbear centres although the staff are kind enough to offer lifts to/from for a small fee which we found useful after completing night walk at RDC. pool area very nice & big choice of food in restaurant area. All staff very friendly - thanks again!

Room and bathroom is really spacious. Pool area really nice. Lots of choice at the buffet and really close to the orangutan sanctuary which reception can help arrange lifts to

No WiFi in the rooms and some areas by the pool which was really inconvenient for me as I needed to do some work online and didn't want to spend my time in the restaurant

The food.

The humidity.

Very nice hotel In the jungle! Nice, clean pool,very friendly staff,big and clean rooms.

Nothing

Very nice hotel In the rainforest. Super friendly staff,Who is always ready To help. Big,clean room with comfortable beds. Nice,clean pool. Tasty food.

Our room was quite dark, but we did not spend much time there.

Las habitaciones eran muy top. Tiene cerveza

Die Rezeptionsangestellten sind so nett und hilfsbereit gewesen, dass man nur eine guten Start und Ende des Aufenhalts haben kann. Jeder weitere Schritt ist Verwöhnprogramm. Das Personal- egal in welchem Bereich- super !!!! Das Essen lecker ! Die Anlage super gepflegt. Ich fühlte mich nicht wie eine Backpackerin im Schalfsaal! Ich wurde sogar zu den Orang Utans gefahren (5MR).

Da gibt es nichts zu meckern!

Al Borneo Sepilok Rainforest Resort siamo rimasti solo una notte, ma avremmo voluto starci di più. Stanza jungle molto bella, tutta in legno. Piscina molto curata e utilissima per un po' di relax durante la giornata. Il personale molto gentile e sempre sorridente. Abbiamo anche mangiato molto bene, sia piatti locali sia piatti occidentali (e le porzioni sono molto generose). Tutte le attrazioni di Sepilok sono a pochi minuti in auto, mom perdetevi la night walk al Rainforest Discovery Center.

Nulla ;)

Molto bella la camera, la zona ristorante. Buon cibo

Avevo richiesto la colazione da portar via ( volo presto) ma al momento del check-out non era stata preparata.

Tutto bellissimo, un diamante nella foresta.

We stayed at this resort for two nights. The staff were extremely kind and helpful — always ready to assist. We also booked the night tour through them, which was very well organised. Our chalet was spacious and beautifully designed, and the surrounding area was lush and full of stunning plants. The overall atmosphere of the resort was peaceful and visually very pleasing. Breakfast was quite basic, but lunch /dinner very tasty. However, for the price we paid, we expected a more comfortable room during the day. Although the air conditioning was working, the design of the chalet caused it to become extremely hot inside during the late morning/day. It was nearly impossible to hot to stay in the room during the daytime, and even in the morning we woke up from the heat. Additionally, the room was not cleaned during our stay, and the towels were not replaced, something we definitely expected given the price range. The pool looked nice at first glance, but the water was so warm that it didn’t feel hygienic at all. I got out almost immediately. We also recommend installing a fan in the bathroom. Without air conditioning, it was unbearably hot to use the toilet or take a shower. One more thing that was quite inconvenient: the resort doesn’t offer a taxi booking service. We had to rely on Grab, but many drivers were unwilling to drive all the way to the resort. This made organising transport somerimes quite difficult. All in all, a mixed experience. The staff, the beautiful chalet, and the lovely natural surroundings were definite highlights — but for the price, some comfort and practical details really need improvement.

Lovely facilities, really clean, friendly and helpful staff

The fresh food was excellent, and so is the staff. All of them were very friendly and more than willing to help. And our guide Kai has a tremendous knowledge of the wildlife. He was more than willing to tell a lot of it, to stop when we saw an animal even when it didn’t fit the schedule. Kai and his boatmen where very enthusiastic and saw over and over again wild animals even before we even thought about it. We did several tours both day and night. And on every tour we were able to see different animals. We have had a great time!

The staff were super friendly, great pool & beautiful looking resort! The fried rice was yummy!

The hot tub had to be filled with the shower which wasn’t ideal, the shower was just a hose inside the bath in hindsight if we knew this was the case we would of opted for a shower room over bath!

Room is dark and what you'd expect from a chalet, it's cute no WiFi in the rooms. No where really to sit outside which was unfortunate. Location to sanctuary/RDC were ideal for us as we walked to both. Food was ok, expensive and lacking, a lot wasn't available. Pool was good, but seating options around it were lacking all of the furniture was broken and only two parasol available

Was charged 100 for a transfer from the airport, when our return journey through grab was 40.. Soo many staff sitting around doing very little, when to me there were many things that could be done. Considering everyone staying were there on nature tours, nothing there was sustainable, no solar panels, powering lights, all of the amenities were from China in plastic (could you not work with locals to produce soap etc).

Lovely place, real sense of being in the jungle, nicely-done rooms, very lovely staff. It’s pretty rustic but perfectly comfortable - we ate out in the evening in a place just 10 mins walk away which was great, but we breakfasted at Sepilok and spent a couple of lovely evenings sitting on our room terrace listening to the jungle. Nice enough pool. One night there was a local ‘family day’ event on which was lovely to be able to watch - lovely atmosphere.

Pretty rustic - see above - perfectly fine for us though, we don’t like 5* cosseting too much. Hot water was in short supply - chilly showers on one of the days we were there. You don’t mind this so much given it’s so warm, but for the money maybe we’d expect hot water. But overall - nothing not to like

The staff were lovely and attentive. The bar is very nice, but it was lacking atmosphere as it was quiet. Chalets were big.

The chalets needed a little work, the curtains were damp damaged and not weather proof.

The staff were fantastic.

Location in the forrest, (you can take a 20min walk to sepilok sun bear and orangutan sanctuary) nice laid back atmosphere, greenery, bungalows nicely located and private, relaxing place

Very old and a bit neglected, terrible breakfast, food in the hotel restaurant also needs improvement or better cook as its rather costly comparing to prices in Sandakan city but unfortunately mostly there is no other option if you want to eat something - or you need to take a taxi to get to the town. And generally the hotel could use some renovation.

The staff were amazing and very welcoming, the resort itself was stunning and in an excellent location for Sepilok Orangutan Sanctuary.

Perfect place to stay to visit the orangutans and sun bears - a gentle 20 minute walk to work off breakfast. The pool is very well maintained and just what you need in the heat of the afternoon. Mealtime can be accompanied by the in-house karaoke specialist who really should be on Malaysia's Got Talent (if that exists). The chalets are a reasonable size, though the aircon doesn't work in the bathrooms (at least in ours) and the beds are rather hard. Very helpful staff and good food, together with an excellent supply of chilled Tiger beer.

Chalets could do with some maintenance, but that's not surprising given the challenges of maintaining wooden structures in all that rain and humidity.

The lodge is nice and the staff is kind and friendly

Most rooms have twin beds. Food is not up to standard. Overall the facilities could be improved

Close to the jungle and the orangutang sanctuary. Small huts on stilts and beautiful flowers.

The food was terrible. Almost only guests. No help with luggage and despite many employees low service level.

Lovely resort near to the attractions of Sepilok, and just a 15 min walk to the Rainforest Discovery Centre. The staff were very friendly and attentive. The rooms were very cute and they provide umbrellas in case it's raining.

A comfier lounge area would be nice because you can end up spending a lot of time in the hotel if the weather isn't great. But overall a lovely resort!