Casa Carmen

Hermosa casa

Location friendly staff and comfort

Todo muy ameno , de mis estancias favoritas

Just next the to arch and to the city center, cured in every detail, both inside and outside the rooms. Extremely clean. The staff is extremely nice and helped us out to get to the airport and also allowed us a late check out. Would absolutely recommend this place to anyone visiting the city!

Excellent location. Spacious room and nice overall facilities.

On arrival, I was quickly given the key to my room, with no further questions or information. I had no interaction with the staff for the rest of my stay - I simply dropped off the key when I left. The experience lacked a personal, caring touch.

Pros- • Centrally located and walkable to all attractions • Cosy and beautifully decorated communal areas in the living room and kitchen-modern but in an historic building • The room was clean and cosy and had a log fire and bath-a real treat at the end of a day exploring. The bathroom itself was clean and spacious • Very accommodating staff as we had arrived for check-in during the early hours of the morning, around 5am • The staff were welcoming, friendly and helpful • A bargain for the price and pleasant surprise • Enough functional English is spoken to allow a smooth check-in

Cons- • We booked a tour to the Sumidero canyon through the hotel, and it was one of the worst tours we have ever been on. When we informed the member of staff at the hotel, in detail of our day (the young man usually on the evening/night shift) he was sympathetic but could not get a refund from the tour company. The hotel states in the reception area, that they want their guests to be happy but, on this occasion, we felt let down.

Very comfortable guesthouse, great location

You can hear everything from the hall or neighbor rooms

The room was lovely and was even better than in photos. One of our favourite during our trip in Mexico.

Ottima soluzione. Curatissima e bellissima. Arredata bene nei dettagli

Niente

Locatie en de charme

Niets

El lloc m’ha encantat. És acollidor i tranquil. La sensació era com estar a casa. L’hotel està al costat dels Arcos del Carmen en un carrer molt tranquil tocant el centre històric. Excel·lent relació qualitat-preu. L’habitació era àmplia i espaiosa, molt silenciosa. Ideal per visitar San Cristóbal.

El personal de l’hotel no interaccionava gaire. No donen esmorzars.

Struttura pulitissima, ben posizionata e ben tenuta. Personale disponibile e molto gentile. A disposizione anche una cucina e aree comune dove rilassarsi con un caffé sempre disponibile.

Posizione ottima, a due passi dal centro. Possibilità di organizzare escursioni e cooking class Struttura molto bella e pulita. Camera silenziosa

Esperienza perfetta!!! Personale molto gentile, posizione comoda e strategica e molto vicina alla via principale ma posizionata in modo da esser distante dai rumori; camera e location davvero bellissime, spazi ampi e puliti!!! Che dire ancora?! Letto comodissimo e lenzuola Lisce, morbide e confortevoli! Dico davvero, provare per credere!!! Consigliatissimo!!

Niente

Casa acollidora, amb tot el necessari, localitzat al costat del centre, però en un carrer tranquil. Àrees comuns precioses i molt confortable. També poden organitzar tours i trasllats a l’aeroport a bon preu.

Res

- sehr freundliches Personal - gute Lage - sauber - Preis-Leistung

Een prachtige rustige accommodatie. Er is een grote keuken waar je gebruik van kunt maken. Personeel is attent.

Super centraal gelegen. Omwille van de keuken ook mogelijk om zelfstandig te koken. Leuk interieur en vriendelijke hosts.

Sehr sehr liebevoll und schön eingerichtetes Guest House. Bequemes Bett und gute Bettdecke für kühlere Nächte. Perfekte Lage, um das Stadtzentrum zu erreichen. Nur wenige Gehminuten vom Busbahnhof. Küche und Kühlschrank vorhanden.

Unsere Nachrichten im Chat bezüglich der Ankunft wurden leider nicht beantwortet.

Everything! The design, the location, the staff, the common areas.

The sheets

Llegue tarde y el personal siempre dispuestos, se agradece

La ubicación y la habitación

Great location, very clean room and spacious. Extremely clean.

Staff isn't responsive to requests via text

You get to live in a house, high end design. Location is great, and the stuff is amazing.

Only thing is the sheets are not 100% cotton which is my strong preference, and the cleaning chemicals have strong smell that lingers.

The location is very central and walking distance to everything. The place is amazing, curated in every detail, both the common space and the room are superlative! Staff is very kind also.

Nothing.

Que te reciba una persona y que siempre haya alguien de la casa para informarte. Las indicaciones son de primera. Equipamiento de primera y decorada con un estilo exquisito y autoctono

Nada

Ubicación, privacidad, servicio, limpieza

De kamer was prachtig en zeer comfortabel. De locatie was top. Je was ontzettend snel (minder dan 1 minuut lopen) in het centrum van San Cristobal. Ook was het parkeren voor de deur erg gemakkelijk en veilig. De prijs kwaliteit verhouding is geweldig. Ik zou dit verblijf iedereen aanraden!

Het lukte ons niet om vooraf aan het verblijf online persoonlijk contact op te nemen met een medewerker. Ondanks dat was tijdens het verblijf het aanwezige personeel wel erg behulpzaam.

Ótimo quarto

Excesso de luz durante a noite, com a falta de cortinas de vedação.

We loved our stay at Casa Carmen. It is such a gorgeous place, decorated beautifully with lots of areas to chill out including a rooftop terrace. It is incredibly clean and the kitchen is well equipped. We loved our spacious room, our huge powerful shower and all the little touches. The staff were amazing and even found my airpods that I had left out of their case on the terrace! The location is perfect, only a few minutes walk from the main streets of San Cristobal, close to plenty of incredible restaurants, cafés and shops. It's also less than a 10 minute walk from the ADO bus station which is super ideal!

LA UBICACIÓN, EL LUGAR ES BELLISIMO, LA HABITACIÓN QUE ME TOCO ESTABA MUY AMPLIA, LIMPIA Y CÓMODA.

LA RECEPCIONISTA NO ACLARO MIS DUDAS, LA SUITE QUE ME TOCO TENIA UN TRAGALUZ QUE A LAS 6AM YA EL CUARTO ESTABA MUY ILUMINADO Y QUERIAMOS SEGUIR DURMIENDO. CREO QUE CON UNA CORTINA SE SUPERA.

I absolutely loved my cosy bedroom. It was really well decorated. The huge bed was really comfortable. The bathroom excellent, great shower with soap etc. There is a communal lounge and a fantastic big kitchen. Drinking water available. The accommodation is really tastefully decorated throughout. I only stayed one night but would have been happier to stay longer. I arrived early and the staff allowed me to store my suitcase until checkin time. The staff were so friendly and helpful. Great location and good value for money.

I was very disappointed there wasn't a coffee maker in the room. You have to go the floor below. Not ideal to carry hot drinks upstairs. The taxi driver took me to the wrong address, they do say they have 2 properties so will need confirmation as to the hotel address you have booked.

Great place to stay for a few days. Clean and tidy with good air-conditioning and close to main sites. Well equipped kitchen if you need it. Would stay there again.

La ubicación, la amabilidad del personal, el hotel está muy limpio y cuidado.

Nada

Incredible stay! The house is so nicely decorated and designed, the bad is amazing and comfortable the location is great

Towels are a bit old, shower stream is too low

Very nice room close to restaurants and attractions

Taxi or other vehicle access not that good

Very comfy bed with warm sheets, great location within walking distance of many restaurants and sightseeing. The room is cosy but spacious. The staff doesnt speak English very well, but they really try and are super friendly.

Lage war ok. Raum sieht so aus wie auf den Bilder. Es war sauber.

Das hotel ist den preis nicht wert, es sieht zwar nett aus, aber der service ist katastrophal. In den Räumen gibt es keine Ablagefläche und die nassen Strandtücher darf man weder auf der Terrasse noch auf dem Balkon aufhängen weil es nicht zur „appearance“ des Hotels passt. Wir sind einmal per Whatsapp und einmal persönlich unfreundlich darauf aufmerksam gemacht worden. Deswegen fängt es in den zimmern schnell an zu müffeln. Die Athomosphäre zwischen den Personen die dort arbeiten und den Managern ist sehr angespannt. Während dem wir am Pool lagen, wurden die Mitarbeitenden von den Managern lautstark angeschnauzt, was eine sehr schlechte Stimmung machte. Ruhe und entspannung, mit der das Hotel sich fälschlicherweise schmückt, haben wir da nicht gefunden, unter anderem auch, weil den ganzen tag laute Technomusik im ganzen Hotel und Poolbereich äuft. Wir hatten gefragt ob man diese leiser oder ausstellen könnte. Daraufhin haben wir nur eine genervte defensive nachricht bekommen, dass das nicht ginge und das hotel das leisteste in el cuyo war - eine glatte lüge. Machen sie einen grossen bogen um das hotel.

Beautiful hotel, great location, took the cookery course which was brilliant. Amazing value for money.

San Chris was cold. We had a heater in the room but the rest of the property was cold. A real shame as it would have been lovely to sit in the living room.

- Lage ist super - es war sehr sauber - die Zimmer sind super gemütlich eingerichtet - haben uns sehr wohl gefühlt

Stylish, very comfortable (although a bit chilly) and quiet with the added bonus of a roof terrace; and in a great location.

Casa Carmen was an absolute gem in San Cristobal, well located, beautifully designed, the best room we have stayed in our whole trip. The room size was excellent, the bathroom the same, very comfortable, quiet and with beautiful attention to detail. Linens towels etc were all of a great standard. The shared spaces are also very nice and with a homely feeling. We were also able to extend our stay in our room with a very late check out for minimal cost and the team were all very helpful.

Nothing, we loved it all and would highly recommend.

Beautifully decorated, cozy, thoughtful details, and very clean. Excellent location, too! We are making plans to come back soon

We liked everything! The *only* thing is that the address given takes you to another house on the same street.

La casa es hermosa, muy cómoda y esta bien ubicada, aunque un poquitin alejada del centro.

Es un poco fria, hay estufas para que lleves a la habitación pero parece medio complejo y no lo hicimos. Adentro de la cama no pasamos frío pero si en el baño.

Die Lage ist super. Es ist nur ein kurzer Weg vom Busbahnhof und man ist nach wenigen Schritten an der Fußgängerzone. Alles ist sehr geschmackvoll und kreativ gestaltet und die Küche ist super ausgestattet. Wir haben uns sehr wohl gefühlt.

Die Küche und der Wohn-/Essbereich waren im Dezember sehr kalt. Leider ist es wirklich sehr hellhörig. Das war für uns aber kein Problem, da sich die anderen Gäste während unserem Aufenthalt sehr ruhig verhalten haben.

L’hotel è bellissimo e dotato di tutti i comfort. Le stanze sono spaziose e pulitissime , letti comodi e personale gentilissimo. È a pochi passi dal centro storico e dalla stazione Ado ( autobus ). Ci ritornerei ad occhi chiusi , uno degli hotel più comodi e belli in cui abbia soggiornato in Messico. Consiglio vivamente !

Excelente ubicación, la habitación está hermosa!

No tiene estacionamiento, tuve que buscar dónde dejar mi auto

It’s a beautiful place and beautifully decorated. The rooms and beds were very comfortable.

The sound from neighbouring rooms carried a bit.

Posizione centrale, alloggio molto pulito e confortevole! Molto consigliato se passate da San Cristobal

CLose to town Centre 2 min walk.

Nothing

Everything. The location, the service was excellent, Carlos was super helpful and kind.

Nothing to complain about.

Llegamos en la madrugada porque nuestro autobus se retrasó, el personal del hotel estaba pendiente y nos recibió muy amablemente. La habitación resultó muy acogedora y tenía todo lo necesario. El hotel es una especie de mezcla con hostal, tienen una cocina en el areá común, no la utilizamos pero nos explicaron que podíamos preparar alimentos y guardarlos si queríamos, me parece buena opción si quieres ahorrar un poco de dinero. La ubicación es muy buena, esta rodeada de diferentes cafés y restaurantes, caminando unos minutos se llega al centro donde puedes comprar artesanías. Sin duda si volvemos a visitar San Cristobal será nuestra primera opción para hospedarnos.

Clean spacious and modern en suite rooms. Fantastic location to historic center. We were allowed an early check in which was greatly appreciated.

Cleaning up of pots etc in the kitchen can be heard loudly in the rooms. The rooms have panels which allow light through the whole night so the rooms are not properly dark. There was never anyone at reception, so very difficult to get information or ask questions etc.

This hotel truly puts guest comfort first, rather than trying to squeeze extra money out of you — and you can feel that from the very first moment. Our room was already ready quite early in the morning when we arrived, which immediately set the tone for a wonderful stay. It offers outstanding value for money. The staff are incredibly kind, attentive, and available 24 hours a day, always ready to help with a smile. The location is ideal: only a 7-minute walk to the bus station and just 2 minutes to a lively district full of life, yet the hotel itself is perfectly quiet and peaceful. Every detail is designed for comfort. Extra heating devices are provided, the blankets are thick and warm, and the shower is excellent. And then there’s the fireplace — absolutely the highlight. It’s real, fully functional, and beautifully designed. Coming back to the hotel after a long day of exploring the town and its surroundings, sitting by the fireplace, feels incredibly cosy and relaxing. Overall, this is a very warm, safe, and welcoming place that truly feels like a home away from home. I would happily stay here again and highly recommend it.

Everything was just so nice.

Increíble la ubicación y el diseño de la casa super lindo! Me pareció un lugar muy cerca de todo lo céntrico pero en una calle tranquila para poder descansar. La casa tiene una cocina compartida y atrás compartidas muy cómodas también.

The location was excellent, just behind one of the main restaurant streets, but very quiet. Room was spacious with comfy bed. Kitchen was spotless with free drinking water, tea and coffee.

Nothing

Erg mooie accommodatie. Zeer verzorgd en netjes. Vriendelijk personeel en zeer goeie ligging. Prijs qualiteit top!

Niets :)

Cleanliness, location, interior

Heel veel sfeer, prachtig ingerichte casa. Heel rustig en op korte loopafstand naar het bruisende centrum van San Chris

Alles prima! Geen ontbijt, conciërge of service aanwezig.

The location was excellent, very central. The entire accommodation is very lovingly furnished. I felt very comfortable there from the very first moment. The internet also worked without any problems.

Great location. Lovely rooms.

Nothing

Super schöne Unterkunft mit top Lage in San Cristobal. Das Zimmer war sehr geräumig, toll eingerichtet und super sauber. Wir durften vor Check-in das Badezimmer nutzen und unser Gepäck wurde aufbewahrt. Das Personal war super lieb und freundlich, Preis Leistung top! Klare Empfehlung, wir waren traurig, dass es für weitere Nächte voll ausgebucht war, sonst hätten wir gerne verlängert ☺️

Nichts.

There was no breakfast provided, which is fine. I prefer to dine out for breakfast.

I barely saw any staff members during my stay, only someone to check me in and out. Therefore it felt a little bit “cold” overall in terms of feeling welcome.

La casa è molto bella, pulita e con personale super gentile, inoltre la posizione è centralissima.

Nulla, tutto perfetto!

Easily the best hotel we stayed at so far during our Mexico trip! Everything is excellent! Super stylish! There was a fireplace in our room and a bath tub which absolutely made our stay! The staff is super attentive and kind! The location is just perfect!!

nothing

Muy limpio, decorado con gusto mexicano. Recepción amable y eso que llegamos muy tarde porque el bus se retrasó, nos esperaban con una sonrisa y un mensaje de bienvenida! Me arrepiento de no haber reservado más noches en este lugar. Calidad-precio muy buena.

Que no hubiera desayuno incluído. El resto genial.

Precioso, limpio, cómodo y super bien ubicado

Por poner algún pero, diría la poca presión de la ducha;

Todo excelente La ubicación perfecta. Todo muy limpio

Super nette und gemütliche Unterkunft mit top ausgestatteter Küche. Wir wären gerne noch länger geblieben :)

Alles top :)

The location was great! We also loved that we had our own fireplace.

Las instalaciones y la ubicación

everything was perfect especially the room facilities and value for money.

we had noisy neighbors