Shell Resort Unawatuna

Absolutely nothing.

Absolutely terrible experience – avoid at all costs! I booked a stay at Shell Resort Unawatuna a whole month in advance, expecting a smooth and relaxing trip for a family wedding. Unfortunately, I was left completely disappointed, stressed, and frustrated by the sheer unprofessionalism of this place and their staff – particularly a man named Rashmika Nadeeshan. On the day of our check-in, just a couple of hours before we were supposed to arrive, Rashmika didn’t even have the decency to call me. Instead, he sent a casual, last-minute TEXT telling me that they could no longer accommodate me and my husband. No apology, no solution, no explanation – just a message as if this was some minor inconvenience and not a complete disaster for us. When I texted him back, clearly shocked and upset since we had traveled all the way from Colombo to Unawatuna for a wedding, all he had to say was: “That’s not my problem mam… that’s our management fault.” Excuse me? That’s the kind of customer service you offer? No accountability, no remorse – just passing the blame and washing his hands off it like it wasn’t his concern. What makes this even worse is that I later looked at their Google reviews, only to find that this exact same issue has happened to other guests before. Clearly, this is a recurring issue and not just some rare mistake. They overbook, and when they can’t accommodate people, they simply drop them last-minute without any respect or responsibility. Because of this careless behavior, I had to scramble last-minute to find alternative accommodation, wasting precious time and money, and adding unnecessary stress to what should’ve been a joyful trip. Shell Resort Unawatuna should be ashamed of how they treat their customers. If you’re thinking of booking here, don’t. There are plenty of other places in Unawatuna that actually care about their guests and understand what hospitality means. This resort clearly doesn’t. 0/5 stars. Would never recommend.

Not applicable

Late night music

The service was prompt and very nice. The swimming pool was one of the highlights. Big and spacious room, was cool with the ac and the fan. Nice balcony to relax. The host was very helpful and was very willing to accommodate our needs.

Nice and clean resort . Just a little bit away from town but awesome resort. Shiva friendly personal.

I had a fantastic stay at Shell Resort Unawatuna. The atmosphere was cozy and welcoming, with a perfect blend of comfort and nature. The staff was incredibly friendly and attentive, making sure every detail was taken care of. The rooms were clean and well maintained, and the location was little far from the beach but that’s not a problem. Highly recommend this place for anyone looking for a relaxing getaway in Unawatuna!

The staff was very friendly and the place was clean and comfortable.

N/A

The room was great. Really loved the caretaker. Comfortable beds. Excellent hospitality.

Coffee/Tea and water bottles wasn’t provided at the kitchen. The room doors need a little fixing up. Water pressure was a bit too low. The neighbors were very troublesome. The tuk driver next door tried to charge us 1500/= to go to town and when we refused and got a pickme for a fair price, he yelled at the driver and tried to scare him away.

Great welcome from Shiva. Room was clean and tidy and bed was comforrable. Good value for the money. .

It is a little way from the main beach, but very easy to organise tuk tuk.

Shiva was helpful and friendly, he was very accommodating and paid attention to everything. The place is beautiful, a little more maintenance and care, and you're well on your way to being a fabulous little getaway spot!

Perfect place to chill in the pool Shiva is so helpful The room are nice and clean

No water provided and no possibility to buy some around

We didn't get any breakfast even a bed tea

It was such amazing experience there ! I should really mention here about the shiva the cool and hardworking boy there . He was such great . He offered us great hospitality and was really helpful too even he shared his teabags with me . I recommend this place to any and specially the best part of the stay was Mr.Shiva🔥

Nothing

friendly staff and nice place to stay ❤️

Nice helpful staff member Shiva Good A/C Clean room Good beds Price we paid was very good There is a swimming pool but the water looked slightly cloudy so didn't go in Would recommend mainly due to cleanliness, price and kind staff member Shiva

Very very difficult to get to the location by own car. Narrow very poorly maintained potholed public road leading to it with us hitting the bottom of the car on the road. Away from the beach There was a little bit of noise at night with a party for a couple of guests and staff, but it all stopped around 11.30pm so fine. Although location is difficult to drive to by your own car for those that use tuk tuk or taxi it won't be a problem. There's a public road that goes right in front of the property. There are no close by restaurants but I was told that we can order via Uber eats for delivery

Beautiful & peaceful place, truly a memorable experience! Thank you for everything, Shiva and Azia! The best part is that there’s no sound pollution like at the beachside. We stayed one night at a beachside hotel in Unawatuna, but it was noisy with loud music, making it very hard to sleep. That’s why we booked this place, and it was perfect!

Nothing

Shell Resort is a perfect escape for anyone seeking a blend of relaxation and nature in Unawatuna. Surrounded by lush greenery, the resort feels like a peaceful sanctuary away from the hustle and bustle of daily life. The swimming pool is a standout feature—clean, inviting, and perfect for unwinding under the tropical sun. The cocktail bar adds an extra touch of luxury, offering delicious, handcrafted drinks that you can enjoy poolside or in the serene ambiance of the resort. Every detail here reflects thoughtful hospitality, from the friendly staff to the cozy, nature-inspired design. If you’re looking for a place to recharge and immerse yourself in the beauty of Sri Lanka, Shell Resort is a fantastic choice.

Sometimes the water pressure is lower but it’s happened in another hotel also I think it’s something wrong with the water connection in unawatuna…

The bed was comfortable had a good nights sleep. the room was spacious and there was a kettle to use.

It is in the middle of nowhere there is literally not restaurants or hardly any shops around if u need food and water you have to take the walk down the road with aggressive dogs that were running towards us we literally had to pick up a stick to walk back and decided to just stay in the hotel for the night we had no food so had to find a little shop and eat instant noodles. It would be good if the place got there own restaurant considering there’s no where around. People started trying to get into our room at around 8-10pm and as female travelers obviously we didn’t appreciate it and it is still unknown who was trying to get in. To top it off they overcharged us at the end by around 4 british pounds which is not acceptable since we agreed on the price when we booked it with booking.com. the man that worked there was very apologetic and I really don’t think it was his fault. He was helpful and tried to sort out the situation the whole time so no bad feelings towards him

nice place and friendly staff

right place to stay in unawatuna

Shell Resort in Unawatuna is a cozy and welcoming place, perfect for a relaxing getaway. The highlight of the property is its beautiful swimming pool, which is clean, well-maintained, and surrounded by a serene atmosphere — ideal for a refreshing dip or lounging by the water. The included breakfast is another standout feature, offering a variety of delicious options to start your day right. The food is fresh, and the service is attentive, ensuring a pleasant dining experience. The resort’s location is also convenient, providing easy access to the beach and nearby attractions in Unawatuna. Overall, Shell Resort offers great value for money with its comfortable amenities, friendly staff, and tranquil ambiance. Highly recommended for travelers looking for a peaceful stay!

Shell Resort in Unawatuna is a wonderful place to unwind. The swimming pool is well-maintained and perfect for a refreshing dip or lounging around in a peaceful setting. The WiFi connection is reliable, making it easy to stay connected during your stay—whether for work, streaming, or keeping in touch with loved ones. Breakfast is another highlight, offering a variety of fresh and flavorful options to kickstart your day. The resort’s location is convenient, with easy access to Unawatuna’s beach and nearby attractions.

Shell Resort in Unawatuna is an excellent choice for a relaxing getaway. The swimming pool is a standout feature—clean, inviting, and surrounded by a calm and serene atmosphere. The resort offers a range of amenities, including reliable WiFi, a mini bar stocked with cocktails and juices, and even a BBQ machine for those who enjoy grilling their own meals. These extras add a touch of fun and convenience to the stay.

Originally we should stay 3 days however we stayed only one. I don’t like writing bad reviews however I should. Firstly, I can not complain about the staff was friendly. However the room which we got was really dirty, the floor and the small carpet full of hairs and sand. Also, the bedsheet has weird smell, was cleaned but it smelled like it was too long in the washing machine when was wet. The button in the sink was super dirty and stinking. For this price I expected clean room. It could be really nice place if has some improvements because the room provided really low standards for us compared with price, opinions.

The room The pool and the place

I recently stayed at Shell Resort, and it was an absolutely fantastic experience! The resort offers everything you need for a relaxing getaway. The swimming pool was pristine and provided a perfect spot to unwind and soak up the sun. I appreciated the free WiFi, which was fast and reliable, making it easy to stay connected when needed. One of the best aspects of Shell Resort is its natural surroundings. The resort is nestled in a quiet area, providing a peaceful escape from the hustle and bustle of daily life. I loved being surrounded by nature, which added a serene and calming atmosphere to the stay. Free parking was a great convenience, and the staff was friendly and attentive, always ready to help with a smile. I highly recommend Shell Resort to anyone looking for a peaceful retreat with all the necessary amenities!