Mandalagan MSC
Mandalagan MSC, Marikina City Street, Bacolod, 6100 Negros Island Region, Philippines- Attraction
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About this hotel
Luxurious Amenities
Boasting an outdoor swimming pool, fitness centre, and bar, Citadines Bacolod City offers a touch of luxury for guests to unwind and relax during their stay.
Convenient Services
From free private parking to room service and a 24-hour front desk, our 4-star hotel ensures that guests' needs are met promptly and efficiently.
Comfortable Accommodation
Each air-conditioned room is thoughtfully equipped with modern amenities like a flat-screen TV, safety deposit box, and private bathroom, providing a comfortable retreat for every guest.
Book your stay at Citadines Bacolod City for a truly exceptional experience in the heart of Bacolod City.
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Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Stay Details
Check-in from
02:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Family rooms
Bar
Private parking
Outdoor pool
Room Types
Deluxe Twin Room
Up to 3 guests30 sqm2 Twin bed (90-130 cm wide)
The pool with a view is the standout feature of this twin room. Offering free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin room offers a flat-screen TV, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 2 beds.
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
30 sqm
City View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskSeating AreaToiletPrivate bathroomSlippersAdditional toiletInterconnected room(s) availableTile/marble floorElectric kettle
King Studio
Up to 3 guests30 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
Guests will have a special experience as the studio features a pool with a view. Offering free toiletries, this studio includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned studio offers a flat-screen TV, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit has 1 bed.
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
30 sqm
City View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskSeating AreaToiletPrivate bathroomSlippersAdditional toiletInterconnected room(s) availableTile/marble floorElectric kettle
One-Bedroom Apartment
Up to 3 guests45 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
Guests will have a special experience as the apartment provides a pool with a view. This apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This apartment is air-conditioned and features a seating area with a flat-screen TV, a washing machine, soundproof walls, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.
Sleeps
Up to 3 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
45 sqm
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskSeating AreaToiletWashing machinePrivate bathroomSlippersAdditional toiletSofaTile/marble floor
Two-Bedroom Apartment
Up to 5 guests60 sqmSofa bed (Variable Size), 2 Twin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
The pool with a view is a top feature of this apartment. This apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. The air-conditioned apartment features a flat-screen TV, a washing machine, soundproof walls, a tea and coffee maker as well as sea views. The unit has 4 beds.
Sleeps
Up to 5 guests
4 adults · 2 children
Beds
Sofa bed (Variable Size), 2 Twin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
60 sqm
Sea View
In-room amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneAir conditioningHair dryerDeskSeating AreaToiletWashing machinePrivate bathroomSlippersAdditional toiletSofaTile/marble floor
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(260 total)
Provider-sourced guest reviews.
8/10
Reviewed Sep 19, 2026The food is delicious
5/10
Reviewed Sep 1, 2026The service is acceptable, and considering the local standards, it is considered a relatively better quality hotel.
The quality of the interior decoration and equipment is actually quite crude, and there are many stubborn stains on the floor that are not very clean.
8/10
Reviewed Aug 12, 2026La ubicación pero me dio pena que sólo después de dos años d ki ultima visita, el hotel ha deteriorado mucho😑
La fontanería atascada en habitaciónes
9/10
Reviewed Aug 6, 2026Wonderful place and staff are very nice
Nothing
10/10
Reviewed Jul 13, 2026Staff were pleasant to deal with, very accommodating. Hotel was very clean and tidy.
9/10
Reviewed Jul 2, 2026Good location. Friendly and helpful staff. Comfortable bed. Clean room.
Nothing.
8/10
Reviewed Jul 1, 2026During our recent stay at Citadines Hotel Bacolod City, we experienced a generally positive stay. We made two reservations through Booking.com: the first from May 14 to 18,2026 and a second from May 20 to 22,2026. We inquired about early check-in for our arrival, as we were traveling from London. We used the messaging service on Booking.com to communicate our request; however, we did not receive any response. Despite this, we chose to pay an additional fee for early check-in, which was accommodated. Our accommodation in the One Bedroom Deluxe (Room 1401 for both bookings) was comfortable and well-appointed. The hotel is conveniently located close to The Row restaurants, making dining options easily accessible. We appreciated the good Wi-Fi connectivity, as well as the hotel’s facilities, including the pool and gym. Additionally, we were pleased to see that the hotel supports local artists, which adds a unique cultural touch to the property. During our interaction with the hotel’s marketing manager, Denise Justiniani/Calimlim, I shared my sister's contact details since she is a local stained glass artist. She has exhibited her work at the Park Inn Hotel, as highlighted in the articles “Light and Life Through Glass” and SunStar Bacolod: Light and Life Through Glass. Additionally, her work was featured in an exhibit at the Park Inn Hotel, as detailed here: Digicast Negros: Light and Life Through Glass Exhibit. Denise also suggested using the hotel’s recycled glass bottles as part of their eco-friendly initiatives, emphasizing their commitment to being green and helping the environment. Unfortunately, she was not contacted by the hotel, which was a missed opportunity for collaboration. We dined at Namit Restaurant, where the breakfast buffet offered a good variety of food options. The staff at Namit, particularly Shy and Antoinette, were exceptionally friendly and attentive, greatly enhancing our dining experience.
8/10
Reviewed Jul 1, 2026During our recent stay at Citadines Hotel Bacolod City, we experienced a generally positive stay. We made two reservations through Booking.com: the first from May 14 to 18,2026 and a second from May 20 to 22,2026. We inquired about early check-in for our arrival, as we were traveling from London. We used the messaging service on Booking.com to communicate our request; however, we did not receive any response. Despite this, we chose to pay an additional fee for early check-in, which was accommodated. Our accommodation in the One Bedroom Deluxe (Room 1401 for both bookings) was comfortable and well-appointed. The hotel is conveniently located close to The Row restaurants, making dining options easily accessible. We appreciated the good Wi-Fi connectivity, as well as the hotel’s facilities, including the pool and gym. Additionally, we were pleased to see that the hotel supports local artists, which adds a unique cultural touch to the property. During our interaction with the hotel’s marketing manager, Denise Justiniani/Calimlim, I shared my sister's contact details since she is a local stained glass artist. She has exhibited her work at the Park Inn Hotel, as highlighted in the articles “Light and Life Through Glass” and SunStar Bacolod: Light and Life Through Glass. Additionally, her work was featured in an exhibit at the Park Inn Hotel, as detailed here: Digicast Negros: Light and Life Through Glass Exhibit. Denise also suggested using the hotel’s recycled glass bottles as part of their eco-friendly initiatives, emphasizing their commitment to being green and helping the environment. Unfortunately, she was not contacted by the hotel, which was a missed opportunity for collaboration. We dined at Namit Restaurant, where the breakfast buffet offered a good variety of food options. The staff at Namit, particularly Shy and Antoinette, were exceptionally friendly and attentive, greatly enhancing our dining experience.
9/10
Reviewed Jul 1, 2026Beautiful Hotel and good facilities and location.
Normally reception desk staff OK, but this time inexperienced employee.
10/10
Reviewed Jun 24, 2026Girls love their stay in your hotel and will stay therw again next time with friends
Nothing
9/10
Reviewed Jun 23, 2026Sehr gutes reichhaltiges Buffet
Nichts
10/10
Reviewed Jun 20, 2026Everything
Nothing
10/10
Reviewed Jun 13, 2026The room is really comfortable and tidy.
The price of your inclusive meals is too pricey. I stayed in your hotel 2x already, but the food was expensive.
8/10
Reviewed May 27, 2026The hotel staff are perfect, wonderful!
I didn’t like the internet speed and the room cleaning. Water is replaced only when it has completely run out. If there is still enough water left for a couple of glasses, they won’t replace it. The bed linen is not changed every time during room cleaning, so we had to ask them to change it.
10/10
Reviewed May 20, 2026Struttura e disponibilità rendono il soggiorno molto rilassante
10/10
Reviewed May 19, 2026Super enjoyed Citadines Hotel and Bacolod. This is a must for your stay in Bacolod. Staff service were all excellent and very accomodating. Shout out congratulations especially to 1) Chef Bernard and staff Alyza (Namit resto buffet breakfast very sumptious and great with sooo good Segafredo coffee); 2) Front Desk Christine and AJ; 3) Housekeeping Ray and Lester; 4) Pool JCar. Hotel room soo clean and equipped with all your needs. Big plus on Gym and Pool with View; pool Bar and Band on weekends. Hotel Area is very Good location @Lacson; near Art District with Aidas Inasal and Art Gallery; La Arte Halo2 branch; Ereneta Chorizo @Sta Clara; Mushu The Row and V&W with Felicias Nenas Grocery Mcdo etc
Nothing. This is best hotel in Bacolod.
10/10
Reviewed May 3, 2026Very clean, with the best location, excellent customer service, and high safety.
Nothing
9/10
Reviewed May 3, 2026It’s new and so far well maintained.
The pillows are too hard, it gave me headaches in the morning.
9/10
Reviewed May 2, 2026Location & cleanliness.
The beds are too small.
10/10
Reviewed Apr 29, 2026comfortable
none
10/10
Reviewed Apr 29, 2026The Amenities and convenience.
none
7/10
Reviewed Apr 28, 2026My shower drain was clogged. But the housekeeper who cleaned my room opened the drain which helped my last night. Plumbing services of hotel might have to make a more permanent fix.
10/10
Reviewed Apr 28, 2026everything was excellent
none
10/10
Reviewed Apr 25, 2026Wide selections of rooms and best for your money.
Parking restrictions that limit the flow of the surrounding businesses. Also, too much for one person from the hotel security to manage the door and the parking.
8/10
Reviewed Apr 23, 2026Lovely hotel in Bacolod City. Centrally located. Clean rooms, very friendly staff.
The Breakfast buffet is lovely although the last time we visited the bread was very dry and hard. Obviously not fresh. When booking directly at the hotel the breakfast is not included anymore whereas you do the booking via Booking.com the breakfast is included. Very strange policy from the management of Citadines
9/10
Reviewed Apr 19, 2026Das Frühstück war zwar auf Einheimnische Gäste ausgerichtet, aber enthielt doch die eine oder andere interkontinentale Komponente (Brot, Butter, us.w). Die Marmelade bzw. Konfitüre könnte ein wenig aufwändiger und reichhaltiger daherkommen. Ansonsten sehr freundliches und zuvorkommendes Bedienungspersonal und sehr aufmerksame und nicht allzu aufdringliche Betreuung beinm Frühstück. Freude herrscht!
Leider ist ein grosser Minuspunkt zu verzeichnen, der das Gesamtbild trübt: am Abreisetag um 06.30 Uhr vormittags war die individuelle Dusche inkl. WC beim Zugang zum Schwinmmbad in einem erbärmlichen Zustand (sehr schmutzug und übelriechend: ein absolutes No-Go als Visitenkarte für ein Hotel dieser Kategorie! Pfui!!!!! Untolerierbar mit dem besten Willen! Bitte der Hotelleitung melden!
4/10
Reviewed Apr 14, 2026Portier bzw. die Freundlichkeit fast aller Mitarbeiter im Hotel, Frühstück und Swimmingpool.
Preisgestaltung undurchsichtig und unfair, Bad in keinem guten Zustand, Konzept des Hotels nicht gut durchdacht, dafür, dass es noch so neu ist (2024 eröffnet).
9/10
Reviewed Apr 8, 2026all
non
1/10
Reviewed Apr 4, 2026None
Requested housekeeping, but they only took the plates, tip and left yet no cleaning was done. Waited outside for an hour at 2AM after being told someone would return, no one came. Very poor service.
6/10
Reviewed Apr 1, 2026Location
The wait staff was not helpful. Cannot believe you only service almond milk and soy milk with coffee. Should serve fresh milk with coffee too. It’s a great hotel but don’t skimp on proper quality of milk.
10/10
Reviewed Mar 29, 2026Great service from the staff
8/10
Reviewed Mar 28, 2026Nice location, fairly convenient to the airport.
Could have better options for food.
10/10
Reviewed Mar 18, 2026Very nice!
The basement parking lot doesn’t have enough exhaust to keep the air tolerable.
10/10
Reviewed Mar 8, 2026Retired
None
10/10
Reviewed Feb 27, 2026ACCOMMODATION
None
10/10
Reviewed Feb 26, 2026Everything
10/10
Reviewed Feb 8, 2026Staff was excellent
80 to 100 dollars a night was kind of expensive compared to other hotels
9/10
Reviewed Jan 26, 2026Все отлично
Все понравилось!
10/10
Reviewed Jan 23, 2026Excellent
7/10
Reviewed Jan 19, 2026The modern rooms
The pool, I was made ill from swimming in the pool, it was not chlorinated well.. I could smell ant sent of chlorine and within 2 hours I was very ill for the next 4 days
8/10
Reviewed Jan 18, 2026Good location
Swimming pool was not cleaned
9/10
Reviewed Jan 12, 2026The service of staffs
Some of the viands in their breakfast (caldereta and dried pusit). But the rest are good.
8/10
Reviewed Jan 9, 2026Room
10/10
Reviewed Jan 5, 2026A fantastic hotel. staff 👍 food👍 gym👍 pool👍 location👍Bed👍 room 👍
9/10
Reviewed Jan 2, 2026The buffet breakfast was great
Not all our calls were answered by guest services. And that room service and ala carte dining was not available
8/10
Reviewed Dec 31, 2025Great
NA
10/10
Reviewed Dec 30, 2025Very good
Yes
9/10
Reviewed Dec 22, 2025Clean, welcoming staff, nice room
None
9/10
Reviewed Dec 10, 2025It's clean and near the city
Extra bed provided but no comforter/duvet
3/10
Reviewed Nov 28, 2025Nothing about it , Just the name
Moldy rooms
9/10
Reviewed Nov 24, 2025The breakfast buffet is probably the best in Bacolod - wide array of choices and my tummy was! The staff were very friendly and accomodating so kudos to their HR Team!
10/10
Reviewed Nov 24, 2025everything
the best hotel to stay. breakfast is great the staffs are very nice frontdesk is so responsive and everything is perfect
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Excellent breakfast
- •Friendly staff
- •Comfortable rooms
Areas to consider
- •Moldy rooms
- •Housekeeping needs improvement
Cleanliness
7.33/10Issues with mold and housekeeping needing improvement mentioned in reviews.
Service
9.8/10Staff were consistently polite, attentive, and accommodating, delivering exceptional service.
Location
9.34/10Convenient parking and close to major shopping highlighted positively by guests.
Room Quality
8.79/10Amazing room features and comfort, but some complaints about pillows.
Amenities
8.82/10Nice amenities including a pool and spa, but some improvements needed for gym access.
Value for Money
8.78/10Perception of being a bit overpriced but not terribly so.
Food and Beverage
9.83/10Breakfast buffet is highly praised as one of the best in Bacolod.
Overall Experience
9.3/10Overall memorable and amazing stay, setting a new standard for comfort and service.