Nawin New Star Guesthouse

Beautiful people

Everything is good location near walk street but i need to ask receptionist dirrectly before i checking in because ask through Experdia not reply

I did not eat breakfast

Good price

Shower cold

The area was very convenient and staff were very friendly and helpful

There was quite a lot noise from other rooms and guests but it didn’t ruin our stay

None

The front desk staff is not kind enough to accommodate us.

Big bathroom, clean, bed okay but used, wooden ambience

No towel, no shampoo, climatisation worked badly, refrigerator didn't function

Big airy room and balcony

No lift

Location

Toilet seat fell off

Good location

There’s no elevator

Comfy bed and clean room. Very friendly staff, who went above and beyond. They helped us with booking transport to the next location and gave recommendations. They also looked after our scooter by bringing it in to the hotel foyer and locking it safely overnight. Despite us booking online, when we arrived the hotel was fully booked, however the owner arranged for us to stay at a different hotel for the night at their expense with free transport both ways.

The hallway light shone through the window above the door, however there was a switch at the end of the corridor to turn it off. Other that minor problem I can't fault it.

Location is great. Stuff is polite, they can help with info about the city.

No elevator. It is not clean...lets say reception is great, housekeeper not so much

the location and the staff

the view was not anything

Good location. Friendly staff.

Rooms could use a refurbishment, nothing too bad, though. The air conditioning unit didn't work properly..

I've heard splashing of water in the bathroom at 12AM as if there is somebody taking a shower inside when in fact I'm the only one staying in my room. somewhat scary but that's okay 😊

The staff was nice and the location was good.

The A/C didn't work and the wall mounted fan didn't work. The A/C felt cold for a little bit and then just blew hot air after that. The fan was missing all of the buttons. You could see where others had stuck pens or similar objects in the missing button holes trying to get it to work. I did the same to no avail. We considered sleeping in the hallway because it was much cooler out there. There were a handful of small roaches on the walls as well. We absolutely do not recommend staying here.

Staffs , location and bigger rooms and beds.

Very less light, electronics boards r very old they don't even work properly, ac r just running somehow. WiFi does not work!

A basic hotel for a good price at a perfect location in a nice quiet alley with a nice balcony. Water pressure was good but you had to half in the boiler button to get hot water. Pretty good stay if you’re on budget.

Our key broke and they wanted us to pay for it. Fortunately they found a spare key. The next morning we didn’t have to pay for a key all of a sudden

I had an absolutely wonderful stay at Nawin Palace Guesthouse in Phnom Penh! The hotel was impeccably clean, and the staff were incredibly kind, polite, and always ready to assist. My room was perfect—spacious, comfortable, and equipped with all the amenities I needed. The air conditioning worked beautifully, the shower was fantastic, and the mini fridge was spotless and convenient. The location was simply ideal, with easy access to everything I wanted to explore in the city. I highly recommend Nawin Palace Guesthouse to anyone visiting Phnom Penh. It’s a gem of a place, offering great value and a truly welcoming atmosphere. I will definitely stay here again on my next trip!

Firstly the kindness and honesty of the staff..the gentleman returned my wallet to me as I lost it whilst taking my clothes washing to the laundry shop opposite..also the cleanliness of this establishment and most importantly the peace i require at night made my stay enjoyable..many thanks..

Nothing

Ended up not staying because when we went to check in at about 9:00 pm we were told our room’s AC was not working and that they didn’t have a fan either. They start to call around for other hotels for us. We asked to just stay in the room anyway and we didn’t care about AC or a fan, just want to sleep. They insisted to find another hotel and didn’t explain why, which makes me really think they overbooked or gave our room to another guest. Which that would be fine, I guess, if they’re staying for a longer period of time than me, just don’t lie about it. We also had no idea about this until we checked in. It would have been nice to know this ahead of time to get other arrangements made. Could be an honest mistake, but a lot of the hotels here seem to work on a first come first serve basis, even with booking. I will say that I greatly appreciate they found us another room at the Silver Mounts hotel (which was exceptionally nice) and they covered the extra cost of the room. That was very nice of them, but you guys can avoid these kinds of problems in the future if you don’t wait until the last minute to fix something. If this was a Khmer holiday or something (which would be nearly impossible to find another room) I would have been one seriously angry guest. You guys need to think about things like this and make other arrangements if you overbooked BEFORE the guests arrive. Again, thank you for finding another room, but this could have easily been a big disaster for me and my wife. What would you have done for your guest if there was no other rooms available close by? I assume we would have just been left to fend for ourselves, sadly.

Pleasant staff, good Wifi and great location. Good security.

Dilapidated, not very clean. Smelly, threadbare towels. Had to ask for the fridge, the kettle and a cup. TV dangerously plugged into the bathroom socket with door left open. Noisy yard right outside ground floor rooms.

The location is perfect.

Some of the things they provide on the booking app.They do not provide any longer . They do not provide a Breakfast.. There is no minimum bar, There is no kettle For heating water.. They strongly need to update what they advertise through your app. They do not inform you if you check out early, There is no refund even through the app . Bathroom sink was severely cracked and pulled away from the wall.But that is typical in cambodia. Air conditioners need to be serviced on a regular basis.They barely work. The room I book and what I receive were not the same. In fact it was down greated I thought I booked a Double.. Maybe that was a mistake on my part. This is not my first time, In fact? I have stayed there four times.. Again they need to update what they advertise on your app..

Staff was so friendly and professional!!!

No elevator...

I dont know

No towels, housekeeping is poor, facilities not maintained like the shower is not working and the heater, the bed is uncomfortable, the pillows smells.

Good

Good

-Good Location -Staffs clean the corridor daily

-Uncomfortable bed -Bad wifi connection -Cannot enforce their hotel rule of no smoking policy -Cannot enforce terrible customers

Good price good location good staff

the price was fair and the staff were helpful

My room was infested with bugs, I spent the 3 hours in the night trying to catch them but they just didnt's top appearing. Finally I decided to leave the place in the middle of the night.

Staff were helpful when we had questions. That’s about it.

The place was very loud throughout the entire night. Both of us on the fourth floor got 4 hours sleep - people talking, yelling, chairs being moved:making a scraping sound all night(?). There was a bottom sheet on bed and an uncovered duvet which had hairs all over it. Pillows smelled like they hadn’t been washed in a while. General upkeep of the room was average - wires hanging out of wall, shelves in bathroom broken. Shower water was very average. There were holes in our sheet. We had our own sleep sacks and made a pillow from our clothing. In the morning some guys on the ground floor asked for a discount because the rooms weren’t clean. Bed was old and hard. Wifi was OK. Overall, was pretty disappointed and couldn’t wait to leave. I hardly ever review places we travel to but had to say something on this one. Wouldn’t recommend.

The location is nearby to city center. Just 5 minutes walk distance to grand palace.

I stuck in toilet for 10 minutes because I can't open the door. The door lock mechanism is using roller and I need to push the door first before I can rotate the roller lock.

The people were very nice and helped us with our travels. Also when we wanted to stay for another night, it was no problem. The room was quite large and clean.

This hotel is not friendly to foreign tourists. The pillow smells like a dead mouse. I asked to change it, but they said I was too picky and refused to change it. They also asked me to give a good review when I checked out

Everything was clean and tidy. The staff were superb. Nothing to complain about at all.

Nothing

Beautiful hotel in a great area, lovely friendly staff, very comfortable room, fantastic price. I have already booked an extra week.

War, what is it good for? Absolutely nothing

I hope coffee and tea are available

stair's too steep

Helpful staff, good room size, central location next to palace, free water.

No lift for those with heavy bags, cockroaches in our room.

Their no elevator. 6th floor my room. Very stressful

Stayed here a few times now, very friendly staff and clean room with a good location. Room has comfortable bed, TV and air-com. Bonus was my friend left his mobile phone in the room and the staff found it and handed it in to the reception. The staff then agreed to bring the phone to Siem Reap as the staff was going there and we had gone there after Phnom Penh. Excellent honest and helpful staff thank you.

The location and staff were awesome, very helpful and kind.

The room wasn't perfectly clean and the bath leaked a little bit. Also we thought that the french taco that was advertised was really expensive and kind of gross.

Close proximity to central area, cheapest

No lift, Ground Floor room was horrible, unclean, no window; so got shifted onto 5th floor, air condition without adequate cooling, fan not properly functioning.

Nice location near the river and palace. Friendly staff and beds comfy. Fridge was great and AC powerful.

Was on 4th floor which was a pain with no lift. Sheets and bedding had ripped holes and no security deposit box. Bathroom needs a deep clean, mold in soap holder, also shower not too strong (maybe cause on 4th floor)

Beautiful building and really close to everything. You can see a lot in walkable distances.

Everything was OK.

The location is nice

but the service is not very good. The room is always noisy from outside until late at night and the facility in the room is an inconvenience not very clean unlike the photos shown up on media, especially the toilet.

Clean Good customer service

Ground floor too much noice in the night and early morning

Everything was ok. Great stuff. You can buy bus tickets and tours at the reception with fare prices

Nothing

dim lights in the room

helpful sTAFF. gREAT BALCONY OFF THE ROOM. cOMFORTABLE BEDS.

Was in a great location, was easy to walk to some really good nearby food places and not too far from the night market either. The staff were all very friendly and helpful.

The amount of bugs, cockroaches and other creepy crawlies gradually increased in our room each night throughout our stay. We think these came from the bathroom as it absolutely stank of mould! One of the mattresses in our twin room was unbelievably uncomfortable (lucky we didn’t mind sharing a bed!) and a staff member came into our room without knocking and quickly shut the door after.