Natales trip

Limpieza y tranquilidad. Cerca del Rodoviario.

Nada.

La dueña fue súper amable conmigo y también vi en varias oportunidades cómo limpiaba las habitaciones, lo cual se agradece. La ropa de la cama estaba muy limpia y eso es lo más importante más aún cuando es un lugar bastante económico.

La habitación era un poco fría, pero nada terrible. Más aún considerando la relación de precio.

Je ne sais pas comment était cet établissement établissement puisque ils a annulé ma réservation le jour même.. ils étaient partis en voyage 🙃

It was clean and well prepared.

I had very bad experience. The owner wanted me to cancel the reservation so that she wouldn't have to pay Booking fees, which I didn't do because it was absolutely not in my interest. She canceled the reservation on the day of the accommodation, so there was a threat that Booking would charge half of the price from my bank card. Then she wanted me to pay for the accommodation plus fees, so it would have been ten euros more than the price I booked the accommodation for and she was very aggressive in the negotiations. I refused, but it still ruined my entire stay, and I couldn't even write to the app's support because this reservation no longer existed.

Hôtesse très sympathique , salle de bain pratique et fonctionnelle avec eau chaude et chauffage

Notre chambre avait pour toiture de la taule transparente, donc impossible d’empêcher la lumière d’entrer, beaucoup de bruit la nuit , et surtout une mauvaise isolation donc chambre à la même température que l’extérieur on a eu très froid et le toit fuit lorsqu’il pleut. Ces problèmes matériels sont plutôt désagréable vu le prix supérieur à d’autres chambres d’hostels bien plus confortables que nous avons testé

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No estaban para recibir

Kitchen facilities were good - refrigerator, oven, microwave, and location was okay. Extra blankets provided in room. Host gave a few days to get cash out for payment. Plenty of street parking.

Unfortunately the host spoke very little English which isn't a problem until she misunderstood me asking for help finding a cash machine as the place is cash only. She then spoke very aggressively through translator saying if I don't want to pay I can go stay elsewhere they've a bed and breakfast not a hotel so why would they take card. Very hostile and rude for no reason leaving a very bad taste after a long day of travelling to get there. I got cash out that same night but then couldn't find the host to make payment for another 2 days. If there were other places available I would have left. It was very cold in the room most nights. Shared bathroom was awful as toilet roll ran out almost daily. There was a hand towel with bugs of and floor mats which were dirty. The shower was full of limescale so sprayed everywhere and only warm some days. Very disappointing stay that I would not recommend.

La ubication a lugares de la ciudad, la persona que se encuentra es muy amable y siempre dispuesta a ayudar.

Todo fue muy bueno en la estadía.

Je n' ai pas pu contacter le propriétaire, tout était fermé et personne ne répondait. Un mot donnait un code wifi pour appeler mais la connexion ne fonctionnait pas. J'ai dû chercher en catastrophe une autre chambre d'hôtel qui m'a coûté cher. En plus, le propriétaire m'écrit en me disant qu'il m'a attendu et que le wifi fonctionne... bref, une catastrophe...

Tout, je n' ai pas pu accéder au logement, j' ai dû chercher un autre logement en catastrophe....

Location is ok, she refunded us the rest of stay after we left early (see below)

Insanely cold room upstairs, no way that room should be rented; bad attitude when we complained about the cold room and whole upper floor, she said, "it's Patagonia" and "you're getting it for very cheap". The the place just a dark, gloomy feel including the owner

It’s up for sale and it’s closed

Handy for the bus station. Friendly host.

Kitchen was not well equipped. The stove was very old fashioned so not convenient for cooking.

We haven’t been there. Host cancelled the morning of our arrival. Had to make a last-minute booking elsewhere. This is unacceptable behaviour of a host. Should be banned from Booking.

See above

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La calefacción no funcionaba y la ducha no desaguaba, además no aceptan tarjeta y tras nuestra salida cancelaron la reserva.

N/A

Property cancelled the booking. Messaged me 2 days before to ask me to cancel it on my behalf (just before the free cancellation) as they now didn’t have space. Obviously everything was more expensive just 2 days before so I said I wasn’t cancelling it and they replied saying ‘it’s only 1 night’ save yourself the hassle and don’t bother booking here as it seems this isn’t the first time they’ve done it

Nada

Había ruido noche, niños, aislacion No contaba con toalla

Precio.. ubicación... trato muy amable

No se nos facilitaron toallas ...

Me gustó el silencio y que estuviera todo muy limpio.

Que no hubiera shampoo, que no tuviera un enchufe cerca de la cama y que no sirvieran desayunito.

I love my room. It’s spacious, has big windows, is spotless, and warmed with a heater! Claudia, the lady owner, is also nice and friendly. The house is within walking distance of the center and just a stone's throw from the bus station. the house has a lookup rooftop where you can see your surroundings.

The breakfast was great — a boiled egg, warm bread with ham, a banana, and hot, fragrant tea. I had to catch an early bus, and the owner was very kind to prepare it for me in advance. The house is very beautiful and tastefully decorated.

The room I stayed in didn't have a heater, so it was a bit cold.

Cozy home stay, hot water in the hob at all times and wonderful host.

The location was blocks from the train station.

Got very cold at night (asked for a second blanket). 3 feet from the kitchen stove was frigid (hats and gloves cold). a space heater would have great.

We stayed here every night for our visits to Torres del Paine, mostly because it’s a 2-minute zombie walk from the bus station, and honestly, that alone makes it worth it. Private room? Yes Clean? Yes Wi-Fi? Surprisingly decent. All the essentials were there.

But let’s talk vibes: downstairs is where the kitchen lives… and dies. It’s dark, gloomy, and the stove might actually be an elaborate puzzle or sentient being, because no one could figure it out. Upstairs? That’s where the family lives, and some of you do too, basically. It’s cozy in the “you’ll know their child's nap schedule and probably their favourite telenovela” kind of way. Lovely people, but it’s not exactly quiet. Great place for a night or two, especially if your main goal is catching buses and catching sleep (with headphones).

The location is perfect if you plan to take the bus to either the national park or El Calafate since it is only 10 minutes walk.

There is no way you can rate the rooms properly since the sizes and comfort of the rooms are very different. I was given two different rooms during my stay in different days. You do not know which one the owner will give to you. Also, there was no heating in the room I stayed but it was quite cold at night. There was heating in some other rooms.

Our room was basically in the kitchen. People cooking until very late at night and others began cooking at 6am the next morning. Very loud

Closeness to bus terminal, safe neighbourhood, friendly and helpful staff, clean comfy room and good kitchen and shared spaces.

Great location and super peaceful place. I liked the owners and people I have met. Nice to stay for couple of days.

Super friendly hosts, clean and comfortable rooms and very reasonable price- we really enjoyed our stay here and would highly recommend! The only small downside was that our room had a clear plastic roof which meant it was light quite early on and was quite loud from the rain but this didn’t bother us too much.

Proximity to bus station. Clean confortable rooms with good kitchen and relaxing área. Well rices.

Great location, you can use kitchen and fridge. Good place for 1-2 nights

Great little guest house for the price. There is not vibe here and the job was broken, but it is cheap and comfy!

Nice place close to bus station. Warm welcome. Room inside family home. Clean and spacious room.

This is excellent location 5-10 min to bus terminal. Host is very friendly. You can use the kitchen and fridge. And turn on the heater when it is cold.

No easy to find when it's dark and raining.

Small but comfortable room, friendly staff. We were able to leave our bags for a few days for a small fee, and able to pay in either pesos or USD.

Nothing to like

SCAM, do not book this property!! On the day of our reservation, the property contacted us via WhatsApp and told us that they didn't actually have a room for us. We booked this property months in advance and they only warned us at 9am on the day of the reservation. There aren't many places to stay in Puerto Natales so finding a place last minute will set you back *a lot* of money. The owner was extremely arrogant too, telling us that "we shouldn't complain, they were nice enough to let us know now we shouldn't waste their time and instead start looking for a new place." Do yourself a favor and do not book this place. Since this happened, we saw multiple similar reviews on different platforms....

Nothing

When we arrived our room was not available because they had an overbooking. The owner was not there and she left a friend opening the door;, she was not available on the phone either so we could not contact her. We were left by ourselves dealing with the problem of finding a new accommodation through Booking assistance, she did not care about it at all. Moreover the house looked very old and dirty, there was not a normal kitchen but a wood-fired stove, so impossibile for cooking. Just one table available. The price was very high for what you get. You can find much much better accommodation in Puerto natales for better price! Absolutely NOT recommended.

Nice staff, close to the bus terminal

One bathroom for everyone

Clean, friendly host, good location.

The hosts were very welcoming and helpful. The location is very good (three blocks from the busstation). I had a room with my own bathroom. The bed had plenty covers and a very well heating stove.

These are really just “very nice to haves”: 1. A second pillow on the bed would have been nice for reading in bed. 2. One night the sound of footsteps kept me up. (But I’ve found that to be the case in all the hostels I’m staying at here.

Host was excellent and very helpful.

The layout of the property is a little awkward. I stayed downstairs and had to go upstairs to a single bathroom.

Good place!

Nothing!

Close to bus station

Basically sharing a house with the host. Didn't seem very clean at all. When I wanted to use the bathroom, there was another man in there gesturing for me to come in an use it? Really bizarre experience, Didn't feel very safe or comfortable there at all. And definitely not good value for money, I regret not just staying at a hostel

Great staff, and the hostel is very clean!

A bit dark in the common room