Helena Hotel

People in hotel, close to busy tourist area, and view.

Schöne Lage, und vor allem sehr nettes Personal an der Rezeption, dadurch haben wir viele gute Tips bekommen, wir konnten immer alles fragen, und es gab kleine, hilfreiche Details, wie einen Sonnenschirm und Strandtücher, den wir mit an den Strand nehmen konnten, außerdem gutes Frühstücksbuffet mit Rabatt im Nachbarhotel. Zimmer und Ausstattung waren einfach, aber wir fanden es insgesamt OK, und die nette Atmosphäre hat alle Kritikpunkte mehr als wett gemacht.

wenig Platz, um Kleidung unterzubringen, leider keine Möglichkeit zum Trocknen von Strandtüchern oder Badekleidung (wir haben aber auch nicht gefragt - wer weiß)

Location

No lift in the hotel

Excelente localização, atendimento dos funcionários maravilhosos!!

Struttura in posizione centrale di chania, dietro al porto veneziano. Camera piccola ma accogliente, con tutto il necessario. Proprietario super simpatico e gentile nel consigliare spiagge asperiennze e ristoranti.

Trovare parcheggio a chania è davvero complicato

Extremely hospitable staff made us feel welcome. They gave us all the information about Chania, so navigating the town and the best experiences it has to offer was a breeze! The location was amazing. At the very heart of the Old Town, minutes away from the port, and many amazing local restaurants, shops and cafes. Its about 15 minutes in either direction to two beaches we visited, which were both very clean with clear, warm and calm waters. Rooms had AC, and were cleaned daily. In addition to the cleaning, they were supplied with clean towels, tea, coffee and water. An absolutely amazing experience! If we traveled to Chania again in the future, I would choose the same hotel a hundred times over! 😁

10/10 – Fantastisch verblijf, prachtige locatie en uitzonderlijk warme gastvrijheid Ik heb een werkelijk fantastische ervaring gehad in Helena Hotel. Vanaf het allereerste moment waren Gracia en Georgeos ontzettend vriendelijk, gastvrij en oprecht behulpzaam. Je merkt meteen dat hier met veel zorg en aandacht wordt gewerkt, en dat persoonlijke service echt centraal staat. Dat geeft je als gast direct een heel welkom en gewaardeerd gevoel. De locatie is bovendien echt ideaal: midden in het centrum van Chania en op loopafstand van alles wat je nodig hebt. Restaurants, bars, cafés, winkels en de haven liggen allemaal vlakbij. Vanuit mijn kamer had ik daarnaast een prachtig uitzicht over de haven en de baai. Elke ochtend wakker worden met dat uitzicht voelde echt als een cadeautje. Wat mijn verblijf extra bijzonder maakte, was vooral de inzet van Georgeos. Hij heeft mij enorm goed geholpen en stond echt altijd klaar. Hij gaf me veel nuttige informatie en persoonlijke tips, hielp me met het plannen van mijn dagen en deed oprecht zijn best om mijn verblijf zo aangenaam mogelijk te maken. Het is duidelijk dat hij zijn werk met veel passie en betrokkenheid doet, en dat maakt een groot verschil. Ik waardeerde vooral dat ik hem altijd kon aanspreken met vragen; hij nam echt de tijd en dacht met me mee. Ook bij mijn vertrek liet hij opnieuw zien hoe behulpzaam hij is. Toen ik met al mijn bagage naar het busstation moest, regelde hij nog snel een taxi voor mij zodat ik zonder stress mijn bus kon halen. Dat soort attentheid maakt echt indruk en zegt veel over de service hier. Daarnaast verdient ook Gracia een warme vermelding. Ze was steeds vriendelijk, hartelijk en behulpzaam, en samen met Georgeos zorgt zij voor die fijne, persoonlijke sfeer die het hotel zo bijzonder maakt. En hoewel ik haar naam helaas niet ken, wil ik ook de schoonmaakster oprecht bedanken. Mijn kamer was elke dag perfect schoon en tot in de puntjes verzorgd.

Giorgios is very friendly. He gives you good advice about restaurants and places to visit, and he even helps you print tickets. The location is in a pretty quiet area, just near the crowded port.

Totul. Gazdele: mai mult decât perfecte... m-au ajutat enorm cu bagajul, cu taxiurile, cu informațiile... PROFESIONALISM 100%. Amabilitate: 100%. Locația: cea mai bună posibilă. Curățenia: peste așteptări, perfectă... Totul: perfect.

Nu există ceva care să nu-mi fi plăcut.

The receptionist, Georgis, is really helpful! He allowed us to leave our luggage early and helped us book tours and taxis. The location is perfect and close to everything in Old Chania Town. Very affordable price and the hotel is really clean and well-kept. Would book again in a heartbeat.

None.

Fantastic location, right in the heart of old town Chania, close to the bus station and lots of restaurants and shops. Room was great, big comfortable bed and good facilities. Host was incredibly helpful, gave us a detailed handwritten map of places to go and things to see which really made our trip.

Nothing!

Posizione centrale, pulizia e cordialità dello staff Georgios

Parcheggio non immediato

Such a great find. We had an amazing time. Great view!

This place is an absolute no-brainer. I usually stay at 5-star hotels, but the options were pretty limited for my travel dates, so I ended up booking this family-owned place instead. Honestly, I’m so glad I did. George at the front desk is hella nice. He’s friendly, genuinely welcoming, great to chat with, and incredibly helpful. He gave us directions, helped us plan our itinerary, and even recommended a bunch of restaurants. So far we’ve tried five of them, and every single one has been fantastic (we will try two more today). The whole experience felt warm and personal. This place deserves way more love and recognition. I’d happily stay here again and wouldn’t hesitate to recommend it to anyone visiting Chania. The view is amazing btw!!!

Son hôte, Georgios !!

Excellent location and view from window.

Hosts are georgus, very kind and friendly.

Mycket centralt, gillade dom fina gränderna. Det var väldigt varmt när vi kom. Ac:n i rummet var väldigt tacksam.

Henkilökunta on mahtava. Häneltä sai etukäteen hyvät ohjeet saapumiseen. Paikan päällä hän antoi hyviä vinkkejä Chaniaan. Huoneesta löytyi kaikki tarvittava yöpymiseen.

One of the best parts of our stay was the location. The hotel sits right by the Old Harbor, and you can reach the waterfront in just a few steps. Waking up to the view of the lighthouse and the harbor every morning was something truly special. The room had everything we needed. The air conditioning worked perfectly, the refrigerator was useful, the bathroom was spotless, and everything felt well maintained. Daily housekeeping kept the room fresh, and you could immediately notice the cleanliness each time you came back. What made the biggest difference, however, was Georgios. From the moment we arrived, he welcomed us warmly and shared practical tips that helped us enjoy Chania like locals. His restaurant recommendations were excellent, his sightseeing advice saved us time, and his genuine hospitality made us feel at home from day one. Another thoughtful touch was the free beach umbrellas and mats available for guests. Small details like these show how much the hotel cares about making every stay comfortable. This hotel offers much more than a great room. It gives you an unforgettable harbor view, an excellent location, outstanding hospitality, and the feeling that someone truly wants you to have the best possible holiday. I would happily stay here again.

Honestly, nothing. My only complaint is that Georgios made us feel so welcome that leaving Chania was much harder than expected. Maybe that's the famous Crete hospitality—and as neighbours/brothers understand it very well. See you again, φίλε!

L'emplacement dans la vieille ville. A proximité immédiate du port, des commerces et des restaurants. L'accueil de la famille était très chaleureux et aimable.

The gorgeous view over the port and perfect location

Nous avons particulièrement aimé la gentillesse de notre hôte Georges

Mauvaise isolation, beaucoup de bruit dans les parties communes

Struttura nel centro storico.La camera ha una vista incantevole sull'antico Porto Veneziano. Accoglienza eccezionale

Nulla

Location in the old town with great views of the harbour. Staff were extremely obliging.

Stairs to our room. Then again I'm quite old and the view was worth the effort!

Location is superb and staff really friendly! View from the window of the port truly the big advantage of this room

There is no elevator since it is in the heart of old town but this was known and expected and the room is a tad small.

The location is perfect, right in the center, yet quiet and peaceful. The host is also amazing and welcoming, highly recommended!

Great location, great host

We enjoyed a very pleasant stay at this hotel. It is clean and equipped with everything you need for a pleasant stay. The room was small but with a wonderful view of the old port. At the reception, which is generous and beautifully decorated, we were warmly welcomed by Georgios who provided us with all the necessary information. We would return anytime with pleasure. I highly recommend it.

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ממוקם מצוין במרכז עיר העתיקה

שירות מצוין

Nice small hotel right in the centre of the old town George was so helpful and very talkative advised on bars and restaurants.

No breakfast!! Although we did get a small discount front in another hotel/bar but for the price this should have been included, also parking is now a major problem due to the new parking charges 4.8 euro per 4 hours with no return for 24 hours so booking an hotel in the old town is horendous.

Amazing location, walking distance to Chania port and many restaurants around, fantastic staff, they told me their best spots for dinner/breakfast and all were amazing.

The parking situation was a bit hard at the beginning to figure out, but after a day all was okay, basically there is public parking 3 minutes away from the hotel but it was just a 4 hours parking, I just had to move my car to a different street in front or around Hilton hotel and then you could leave your car there overnight or all day for free, and that location is just 2-3 more minutes walking from the hotel, so 5-6 minutes total

Location. Friendly staff. Very clean.

sehr netter Gastgeber

Great location- so close to port . Georgios was a superb host who made immediate contact upon booking. He gave inside info ahead of time & made restaurant reservations for us as soon as we arrived. Highly recommend!

Mattress could have been better.

George was exceptionally helpful and kind! Thanks George!

Friendly and helpful staff, excellent location, great view.

The location is perfect! Right at the heart of the old town, close to the everything. Georgios was amazing! Very helpful, friendly and extremely knowledgeable.

Small but roomy enough for 2. Beautiful view of the port 24/7. Staff is very helpful and considerate. Really enjoyed everything about staying at this hotel.

Loved George! After 8 days of being foreigners, it was nice to be greeted by someone so friendly. The view from this room was also incredible.

We had a wonderful stay at this beautiful historic hotel by the old Venetian port of Chania. Special thanks to Georgios and the entire staff for their warm hospitality and for making our stay so memorable. Every moment felt special, and we truly couldn’t have asked for a better experience.

Finding a parking

The view !

Everything was fine

Τοποθεσία δίπλα στο λιμάνι. Θέα στο λιμάνι. Εξυπηρέτηση, φιλική διάθεση, πληροφορίες τουριστικές.

L’emplacement et la vue sur le port. Super accueil !

A great location with a beautiful view! Only a few minutes walk into old town and the harbour, many restaurants and shops. It’s an old building but it’s all very clean and well cared for. The staff are incredibly welcoming and they truly go the extra mile to ensure you have a great stay!! The best hospitality we’ve ever experienced!

Wish we could have stayed longer :)

Bon petit déjeuner et chambre très calme

Location was excellent 10/10

No natural light in the room - shutters were closed

Świetna lokalizacja. Super, pomocny właściciel. Przepiekny widok z okna.

הבעלים ממש מדהים!

Great small hotel in a fantastic location in Chania old town, just a few steps from the Venetian harbour. The view over the harbour from my third floor room was spectacular. Very clean and well equipped rooms, and the most friendly and helpful staff I've ever encountered at a hotel. George is a star, he really makes you feel so welcome and gives great recommendations for local restaurants. I would definitely stay here again.

It's a historic building so there's no elevator. The shower is quite small in the single rooms. These things didn't bother me at all but they might not suit everyone

Very good weekend stay at Helena Hotel. Affordable price and everything in the room was exactly as advertised. Staff were really friendly and the room had an amazing view of Chania. Strongly recommend!

Wonderful view across the old town, super friendly host, a lovely retreat away from the busy streets

La localisation, la vue époustouflante. L’accueil tres chaleureux de Georgios, et ses précieux conseils gastronomiques.

Équipements datés, douche petite, l’hôtel mériterait un rafraîchissement pour être parfait.

Excellent location, superb view, very comfortable bed. Georgios was very helpful, lots of recommendations for my short stay in Chania. Highly recommended.

Nothing. For me, everything was good.

Gorgeous view.

The stairs! Finding a park for the car and walking back

George upgraded me to a double room .The view of the habour was amazing one of the best views on the Island Also my room was very nice cleaned every day.

Nothing

The view is just amazing and well worth the money. The staff is simply fantastic. So friendly and helpful. I spent the check-out morning chatting a lot with the receptionist and even got to practice my nearly non-existent Greek and a bit good ol' receptionist therapy as well. Everything was super clear and well taken care of. The owner seemed like a genuinely good person. And yes, the view was probably the highlight of my whole trip

The single room is kind of small, that's true, but it didn't bother me much. I had some very noisy neighbor as well, but luckily they calmed down past ten in the night. In general, the experience was just amazing. Ah, just as a reminder, there is no lift, and the good views are on the third floor, so if you have a very heavy suitcase this can be a problem.

A fantastic location for sightseeing in and around Chania. Yards from the harbour, this was an ideal, quiet place to stay. George was a fantastic host, welcoming, extremely knowledgeable and couldn’t do enough to help us. Thank you Hotel Helena!

N/A

L'emplacement, l'accueil, les conseils et les attentions du personnel (Georges).

Isolation phonique entre les chambres

No Breakfast included, there are a plethora of excellent nearby eateries so not important in the hotel.

Stairs, but we accept is an historical old charming building with lots of traditional features, the staff were very helpful but perhaps it might help to highlight the vertical access challenges?

The ambience of the hotel, the location, and the very friendly and helpful staff.

No complaints.

Uitzicht + personeel + faciliteiten

Badkamer was oud en douche zat los

stuff gave me useful map, AI can't tell me such nice restaurant. local hotel owner know nice restaurant.

It's impossible to expect the comfort of a modern hotel from an old building in a historic area. Instead, enjoy the atmosphere. That's what I did.

Heel gastvrij ontvangst en info over de omgeving

L emplacement de l hôtel et George qui est de bon conseils

Die außergewöhnlich tolle Lage und Aussicht sind einmalig. Georgios hat noch viele Tipps für tolle Restaurants, Frühstück und Parkplatz gegeben. Wir kommen gerne wieder.

La ubicación, la habitación era muy amplia y personal muy amable y atento, nos recomendaron sitios para comer y visitar y todos fueron un acierto.

Super friendly staff, great location, quiet, clean. Everything was great!

The proximity to the port of the old town was excellent, there was a nice little view from the window. The old town is teeming with life and energy, and it was a quintessential euro summer experience to wander the streets at night and eat alfresco, with window shopping. Our host George was outstanding, his recommendations for food were impeccable.

The old town does not allow cars. There is all day parking that is a few hundred metres away but it can be a challenge to find a close park in the evenings. This is not really a problem but If you have heavy luggage bear that in mind.

Beautiful location, very comfortable rooms and wonderful views to the old port. The staff were very friendly and gave us some great recommendations for food, drinks and beaches too!

Struttura pulita nel centro storico della meravigliosa Chania. A disposizione ogni gg acqua , caffè e The. Il personale gentilissimo è sempre disponibile, ci hanno dato consigli su dove mangiare e tanto altro. La vista dalla nostra finestra sembrava un dipinto . Letto comodo Grazie per aver reso speciale la nostra vacanza

L’aria condizionata va pianino e il Wi-Fi funziona male ma sono cose di poco conto in confronto a tutte le note positive

Le staff adorable disponible et super arrangeant

Rien du tout, l'hôtel est super bien situé, avec deux parking à proximité si on est véhiculé

The location is very close to the touristic area and the staff take their time to explain to you the necessary information

I cant complain

Lokalizacja i personel

Brak

Hospitality and location

Nothing

Sehr schönes Hotel, super Lage

La cordialità di George, assoluta! Posizione ottima e struttura pulita

Niente