Thilina Hotel

Frühstück war gut und der Willkommenstee war nett. Aussicht vom Balkon war recht schön. Ansich sehr schönes Gebäude!

Fleckige Bettwäsche, !Kakerlaken! (und weitere Insekten), allgemein recht dreckig Besitzer meinte er kümmert sich um das Problem

The staff member Frank was very helpful and the location is amazing. The breakfast was good as well.

The bathroom needs an upgrade with mold removal in the washing area. Also there were two heart pillows which was ripped open and still it was kept in our room when we arrived.

We had a lovely stay here for 2 nights. Frank was very attentive and made us feel at home ❤️ The location was great and the rooms were very clean and comfortable. The dining room was a lovely spot to eat breakfast in the morning.

Good service and peaceful environment.

room is good. toilet is good. Beds were clean. Balcony view is superb!

Breakfast is over priced! String hoppers, Egg, Pol Sambal, Dhal (Very few dhal seeds) for 800/- LKR is too much. Balcony was not clean. There were mud.

None

We booked the hotel, however, the hotel was closed and it was very dark there. The hotel should not be listed on the booking.com if it is close. Very pathetic. It was night and heavy rain was going on.

Clean

Stairs

Not matched our expectation . Very normal hotel . Location is good but they are using the third floor only for hotel . Others are occupied by bank .no lift .

Nothing good about the property .I dont like the property .

Hosts were very friendly and knowledgeable. Lots of great recommendations and were keen to help. Easy to get tuks and good value for money. Nice views over the track and onto the hills.

Bathroom was a bit basic.

The manager was wonderful, spoke very good English, met all our requests and recommended a few good sites to visit during our stay. The beds had lovely duvets for the colder nights. The sun room upstairs has great views. Quiet location but close to everything. The best restaurant in town is just around the corner.

A clean, nice and light airy room with rap around balcony. Very comfortable and warm bed (was quite cold during our visit so much appreciated!) and shower with hot water.

rate is v good v friendly and helpful staff and manager v beautiful scene in balcony

toilets are not properly and routinely checked..so the toilets were not slandered room was small and needs white washing to give clean look

The stink in the reception area and the room was awful. The weird room freshener in the room and the bathroom was giving a bad headache. The stink was so strong that it stayed in our bags and stuff till we came back home.

We liked the helpfulness of our host the most. He immediately gave us the best tips to visit Nuwara Eliya. The beds were covered warmly because it was quite chilly outside. We had a delicious and extensive breakfast in the morning.

Nothing

outside Noise

1. Good location with reasonable prices. 2. Kind staff.

1. No elevator; the hotel is on the third floor of the building. 2. The bathtub was dirty and rusted. 3. The hotel uses physical keys, raising security concerns as they can be easily copied. 4. Flies and mosquitoes in the room. 5. No air conditioning in the room. 6. Dogs barked all night. 7. Noisy area with traffic starting early in

Very classic and beautiful building. A spacious room and bathroom. Nice view from a balcony. Walking distance to the Gregory park and Victoria park. Delicious breakfast. Staffs were nice.

Bathroom needs some work. It was clogged and hot water was not available at the moment?

Comfortable and friendly staff. Charming windows. Reasonably central between the lake and the town.

It was a little far from any restaurants and no food was provided at the property. No drying racks for cloths and with the wet cold weather this was a problem for us.

The beds were soooo comfortable. The room was spacious and the staff were kind and helpful.

It was very noisy. The rooms are placed around the lobby and the noise really carries. The TV in the lobby was blaring until very late at night and was on and off from before 7am again in the morning. You couldn't sleep through it.

Location was good. Room was clean.

There is no comforter. The room was a lot cooler. The staff offered heater on rent but it was costly for a night. The bathroom latch dint work.

Clean rooms and comfy beds. Nice view of Nuwara Eliya from the dining room

The hotel is on the 2nd floor. So elderly people found it difficult to move in and out.

Very good location abd friendly staff.

Bathroom might be a little small depending on how many people are sharing it.

The staff was really nice, we got a tea as we arrived. The room facing the road was a little noisy in the morning. We really enjoyed our stay in this hotel.

Very friendly staff. Enjoyed a good location. Very clean except for the shower sealing. Good wifi.

Mould in shower. Shower leaked from below the module wetting the bathroom. Some road noise. Noise outside the room from 0530 each of the two nights we stayed. Music from 0630. Hard surfaces outside the room made it noisy inside the room.. Furniture being moved in the breakfast room above was noisy inside the room.

The rooms were big and clean, and the beds were comfortable. The bathroom was also well maintained with access to hot water. The staff was very friendly and helpful. They provided us with extra things when asked like electric kettle, adapters, plates, cups etc. They also serve morning tea free of cost! The view is nice and the hotel is a 15 minutes walk to Lake Gregory and Victoria Gardens. The Wi-Fi worked well and the TV had many channels including English and Hindi programs.

The charging point in our room was far from the bed so it was a bit inconvenient. The access to the hotel is only by stairs (wasn’t a problem for me just a disclaimer)

Very warm and helpful staffs. Quiet environment

Could have provided shampoo etc.

The host was very nice and helpful. They greet you with a yummy hot tea. The room had a beautiful view from large windows, and a balcony. There is also a great view from upstairs if you want to have breakfast.

I will start by saying that this is a decent value for the money. Nuwara Eliya seems to be more expensive for lodging than other areas in Sri Lanka. So your money doesn’t go as far. That said, the room was pretty basic. There was a weird smell coming from the bathroom. The bathroom in general was not great, a bit dingy. The hot water in the shower only lasted a few minutes. Also, there is no mosquito net so we got bit at night. Thus, we didn’t sleep great. The bed was not very comfortable. Actually shorter than a standard bed, would be a problem if you are tall. There were no chairs or a table on the balcony, so while it was pretty it wasn’t very usable. Finally, one night the people who live downstairs stayed up playing guitar and singing loudly until 1am. I like that they were having a good time playing music, but there should be an agreement with the hotel to have quiet hours after 10pm.

Very spacious room, with a fantastic view of the scenic part of town from the breakfast floor

Geyser for hot water isn't big enough therefore hot water didn't last long

Lovely, helpful staff, comfortable clean beds, good working bathroom with hot water, good location

Good location

Check in was confusing, beds were not really clean.

It was very clean and the staff were very nice and accommodating.

It was quite chilly at night.

The location was good, in between the town centre and lake gregory. The staff (The manager who doubles up as other staff too) was a pleasant fellow who helped us with tea and fruits when requested. Access is only through stairs but the beds were large and comfortable. You can hire room heaters for an extra charge as the place gets really cold in December. Overall good value for money.

Shower cubicle was a little too small. But the water pressure was good and hot!

More clean room and friendly staff...

The rooms very exceptionally clean, the breakfast was delicious, and it was very cozy and peaceful. The staff were amazing to us and very kind. They let us check out a little late and made us a late breakfast.

The most comfy beds and the best hot water pressure in the shower in Sri-Lanka:) the room was clean and cozy.

-

Great location within walking distance of the town/lake, very helpful and friendly manager, filling breakfast.

The bathroom got very wet when we showered.

Cleanliness. Staff. Meals

Entrance and no proper direction to the 3rd floor hotel.

Perfect! Everything was really great. Owner was very nice and helpful. Great breakfast, great location. Room was clean, wifi was great. I recommend.

Perfect spot in Nuwara Eliya, half way between the lake and the town. Very friendly and helpful host and staff. Would love to come back one day

I had an outstanding experience at this hotel, and it's all thanks to the wonderful owner and staff. They were incredibly attentive, accommodating, and friendly throughout my stay. The facilities were clean and well-maintained. I look forward to returning in the future. I recommend this hotel all the way!

The bed was very comfortable and the owner was super nice and helped with everything

Really nice and cozy place, with friendly hosts. The location was a bit away from the hustle and bustle with a relaxing laid-back atmosphere. You could just take an enjoyable walk to the Victoria Park from the hotel. Highly recommended!

Very clean and comfortable, good mattress, very helpful staff, hot water available in the bathroom, room heater provided for our request. Beautiful view from the room, and also dining area. They helped us to find a good driver. It's totally worth the price. We don't feel like a hotel, for us that's home.

Nothing!

The staff were absolutely lovely, they were really helpful and not pushy about anything - they just let you enjoy your time. They even made us a tea as we had a long wait until our next train. The property was in a good location, it was clean and the room was spacious!

Nothing!

I den't take breakfast from the hotel is very expensive. But they provide bed tea is very tasty. The staff is very friendly 😊 special Mr Adrian is very helpf

The bathroom hot water system is not working properly. Should must have heater to operate from inside the bathroom, and the room I got in 2nd floor is very difficult to get in staircase there should be a lift or must information to the guest before they booked. My wife is very upset when she showed the staircase, even I don't expect like that.

nice location near to city.friendly staff.

best matras i ever slept on, i had a bad back and neck from travelling and even in a bad position while sleeping i got out cured. good shower as wel

The location of the hotel is slightly away from the main strip which means it has beautiful Mountain views and feels really relaxing. We wasn’t sure whether to stop in Nuwara Eliya but we loved the area and this hotel so deffinitly was worthwhile! The staff were incredibly friendly and helpful and made our stay even better. The beds were the comfiest we’ve experienced in Sri Lanka and we had a great nights sleep We recommend to try food and drink at Themparadu which is a 3 minute walk from the hotel.

The room was clean and comfortable. you had a nice view. the staff there was super nice. they were very friendly and caring. they helped us get tuk tuks. the checkout was flexible and they even drove us to the train station because the tuk tuk didn’t arrive on time. we would absolutely recommend that place, especially because of the nice staff there.

Staying at Thilina Hotel felt like staying at your cousin's place! The staff was very friendly and supportive and really made an extra effort to make our stay comfortable. The rooms were clean and comfortable, the food was great and the location is very convenient and close to Lake Gregory. Prashanth, the manager of the hotel even supported us with finding transport to get around.

The additional bed in the triple room was small and not very comfortable, that's the only thing I'd recommend for improvement.

what a nice set of people working here. they were absolutely helpful and wonderful host. easy and convenient. truly amazing and kind people.

Good location, nice house. Thanks to Prasath, he was very helpful and friendly.

The location was very nice

The hotel must have had a heater as it was very cold inside