Redfern Retreat vs Similar Hotels

Guests felt at home, with comfortable, well-designed spaces.

Rooms were spacious, well-appointed, and comfortable.

Below average: multiple functional problems reported (very low shower pressure, heater breaking and being inadequate/noisy, leaking toilet, slipping showers, mould in bath, dated/tired rooms, limited/poor TV). Bed comfort had some positive notes but overall room condition needs refurbishment.

Rooms well-equipped but some issues with comfort (e.g., bed and pillows).

The apartment was reported as exceptionally clean and well-maintained.

Rooms were well-maintained and clean as indicated by multiple reviews.

Mixed comments: several guests said rooms were clean and housekeeping was good, but there are notable cleanliness issues reported (black curly hair in bed, nose pickings in sheets, mould in bath, tired carpet) indicating inconsistent standards.

General consensus was very clean and well-maintained.

Location was praised for its proximity to Queenstown and beautiful views.

Location praised for being peaceful and beautiful, with stunning views.

Strong positive: repeatedly noted as conveniently close to Queenstown/Arrowtown, opposite the onsen and good for skiers; some find it a little far from town if not skiing, but location is a clear selling point.

Convenient location close to town with easy access to amenities.

The host was described as very responsive and helpful, adding to the overall satisfaction.

Hosts were described as fabulous, welcoming, and accommodating.

Mixed-to-positive: multiple reviewers praised friendly and helpful staff (including after-hours help), though there were service failures (no staff in restaurant at times, courier mishandling, language/communication issues at reception). Overall staff responsiveness is a relative strength despite some lapses.

Excellent communication and accommodating hosts; many positive mentions.

Food provisions were not mentioned; assumed standard quality for this hotel tier.

Breakfast was highly recommended as an outstanding experience.

Below average: several complaints about breakfast quality (below average buffet, cold breakfast served in a chilly bowling hall, complaints about re-served food), indicating food & beverage is a weak area.

No on-site food options mentioned, but access to nearby dining and cooking facilities.

Amenities like hot tubs and thoughtful provision of essentials were highlighted.

Amenities include a hot tub and breakfast served in the room, which were well-received.

Generally positive: family-friendly amenities (bowling alley was repeatedly praised, on-site parking available, dog friendly, free bowling offered in some cases). Some amenity shortfalls noted (no kitchenette in family rooms, paid parking).

Good facilities like washing machines and kitchens, but some minor improvements suggested.

Guests felt their stay was worth the price, particularly given the quality.

Perceived high value given the quality of stay and amenities.

Mixed: guests appreciated perks like comfy beds, free bowling and convenient location, but many felt the property is dated and that breakfast/TV/room issues reduced perceived value.

Great value for the price paid, especially considering the location and amenities.