Classic Regency

Everything was exceptional

First of all, I would like to say that all the staff were excellent, very friendly, helpful, and well-mannered. They were always willing to assist and made our stay very comfortable. The food was great, and the rooms were clean, tidy, and well maintained. Overall, we were very happy with the service and the hospitality.

The only thing we did not particularly like was the railway crossing nearby. The gate was closed quite frequently, which sometimes caused a little inconvenience. We could also hear some noise from the trains, especially at certain times.

The hotel is immaculate and modern and the staff are wonderful. The food is delicious.

There's not much to see around the hotel.

Beach is very closed.

The water is cleaned.

Excellent Food and Service

Good stay....recommended...

We really loved this accommodation. It was clean and comfortable, the staff were amazing, the pool was great with fantastic rooftop views. The on site restaurant was amazing.

Nothing

NICE PLACE GOOD AMPIENCE

Staff's were helpful

Well maintained, tidy and clean hotel. Food was excellent. Lounge bar great. Pool and pool bar would have been great, but was windy when we were there. Short walk to beach and rickshaw rides everywhere else.

Location and overall experience

Breakfast menu can be with bit more option

Location

Staff was very arrogant and not at all consumer friendly

Location and clean

Nothing

Room, Service, location were excellent

Breakfast menu is limited and items are not so tasty

The location was good, nearer to the beach

It’s a long drive

Close to beach.

Restaurant did not sell alcohol. Pool area did not sell tea. Shower was blocked on three occasions . Breakfast was so boring. Everyday it’s the same thing. Same juices, same everything. Everything is catered for vegetation’s and not international guests

Everything

Location

Response

Location and breakfast

None

Pool. Breakfast

No sun loungers on the pool deck

We must thank the ops manager Ravi Kumar - Menon . And Sophia . We were disappointed on arrival and wanted to leave - it isn’t five star (there are four outside the property) but the it’s not four star really - it isn’t beach front , it’s a bit of a walk over and main highway too. The bar isn’t great and pool area also need a refurb . The room was basic however Ravi managed this situation very well to ensure we were comfortable. He has great customer care skills

Breakfast wasn’t good . The bar area isn’t good.

Location Food Rooms Friendly helpful management and team

Breakfast was good. Near beach,we recommend nearby harbour bar and restaurant.

Location far from boat trips but cheap Tuk Tuk ride away. Pool closed at 6pm and staff cleaned it At 5pm for 30mins, please clean after 6pm

Excellent service, location, cleanliness, views and food. Staff were super helpful brining a wheelchair for my mother when we arrived and allowing us to use it during our stay.

The only part of the whole hotel that wasn’t wheelchair friendly was the shower, it was a shower over a large bath with very thick sides and no anti-slip coating on the floor of the very curved bathtub. So it was difficult for my mother to shower and she needed our assistance. Other than this one detail the whole hotel, reception, carpark, restaurant, pool area and spa were all wheelchair friendly.

Sea view from balcony was good. Service was amazing. Breakfast was realy good.

Central, modern and good restaurant

Some mosquitoes

Better than ihg itc and accor good cleanliness , greeted well by staff sofia

All good

Overall Ambience. Staff behavior. Quick room service

The price. Over priced

The lifts had some bad smell. I reported this to the reception but nothing was done. It is advertised as a 5star. But this hotel is 4star. I will rated as 3 star. Breakfast has to order from small menu they gave. Not worth the breakfast.

Nothing!!

The experience of check-in was awful. The receptionist was very rude and not welcoming at all. The restaurant staff were really bad and did not provide the right service. The breakfast was limited and there was no choice of any food, only toast and no coffee and no fruit juices. The staff were unwilling to make any fried eggs or omelet did not want to make any other breakfast, there were no cereals.

Our overnight stay here was lovely. Clean rooms, comfy bed, great swimming pool, lovely breakfast.

They advertise a luggage room but you have to fight to get them to store your luggage as they also use this room for the staff to eat in. They would only store 2 out of our parties 4 bags. We then asked if we could have a room the use when we got back from our houseboat. In the end they wanted to charge us £90 to use a room between 10am and 8pm. We just wanted it to store our bags and have a shower before heading off to the airport later on that day. They were really inflexible. In the end we went down the road to the Raheem Residency who charged us £30 for a room. We ate at their restaurant and used the pool and they were lovely!

Great room and view over to beach from balcony fantastic rooftop pool and bar. Close to train station

Service in pool area slow, some staff need more training .

Good location and clean

The staff front office and Mr Prem Kumar Nair General Manager

I like everything out there.Fantastic location.Spacious and cozy rooms.Staffs very helpful.Should be back soon!

Great location, next to the see. Beautiful, comfortable and very clean. The hotel has a large swimming pool and restaurant on the roof with a picturesque view over the see. Delicious and inexpensive food. Last but not least......professional, proactive and very nice staff who are always ready to assist you. We really enjoyed our stay there.

Nothing to complain

Did not have to wait long.

Only 4 beds at swimming pool

Google and booking com

Food is just average including breakfast buffet which is below average

Our stay at this hotel met our expectations for a 5-star property in India. The room was spacious, modern, and clean, with a comfortable bed that ensured a restful night's sleep. From check-in to check-out, the staff was consistently friendly, accommodating, and helpful. The reception team, restaurant staff, and management were all wonderful, making us feel welcome and well cared for throughout our stay. As we visited during Christmas, the hotel was quite busy, but the F&B manager thoughtfully offered to reserve a table for us in advance, which we truly appreciated. For those planning a backwaters trip, keep in mind that the embarkation point is about a 10-minute drive from the hotel. We were leaving early for a sunrise tour at 5 am, and the receptionist was incredibly helpful in arranging a rickshaw for us.

Unfortunately, throughout our entire stay, we encountered persistent WiFi issues. While we were able to use our own data as a backup, it was still inconvenient, especially considering that reliable WiFi is a basic expectation at a 5-star hotel. This issue definitely impacted our overall experience, and we hope the hotel can address it for future guests.

We loved the comfort of this hotel, great facilities and air conditioning. The staff were very helpful. The swimming pool was excellent. Rooms very comfortable and clean. Food very good. Walking distance to the beach.

Wifi was a bit inconsistent. Service in the restaurant was a bit slow as very busy.

I like the food the services of front desk and The restaurant manager Mr Joseph, Anu, Nitin They help us a lot I recommend everyone to book this hotel, a big thanks to all the staffs You are doing great keep going

Hotel is located almost at the heart of city, beach and backwaters are near by. The Food is really good and value for money. I would love to come back here again.

Nothing much..

The worst property I have stayed in recent years. Food, cleanliness, service, staffs etc all horrible.

The worst property I have stayed in recent years. Food, cleanliness, service, staffs etc all horrible.

The worst property I have stayed in recent years. Food, cleanliness, service, staffs etc all horrible.

The worst property I have stayed in recent years. Food, cleanliness, service, staffs etc all horrible.

Good breakfast spread, good food, room quality etc were very good.

Food service was poor and mismanaged.

Please remove the door closers from bathroom and room entrance from living room, its very annoying and dangerous for kids

Location and comfortable room

No flexibility in check-in time.

Great staff, booked all of our activities and taxis! Let me use their phone when I needed to call Indian numbers! The room was big and clean, the room service was great and the shower was really nice!

Twin beds unfortunately were not available, but the queen size bed was big enough luckily! The door for the bathroom we couldn’t keep open so it got quite steamy, and the rooftop bar was not really a rooftop bar and was being renovated whilst we were there

Modern and clean rooms with views of the ocean.Staff was friendly and breakfast spread was good.

Wifi was barely usable inside the room because of weak network strength.

Good and clean hotel.

We reached early, did not allowed to check in. Took time even after actual check in time.

Reception desk is cordoned off! On entry guests are directed to the couch and presented with a POS machine for payment in full! Greedy for money! Rude backoffice staff.

Cleanliness is very good, front of house staff very kind and helpful. Shout of to the security guard and bell staff - really made our stay welcome and nice with their friendly approach

There isn’t much to do around the area tourist wise, the lighthouse is good but that’s more or less it. Lots of building work going on outside the property but that’s the location rather than the hotel itself

The staffs are very friendly and supportive

Very good location, value for money