I gave one star for the room due to the extremely poor first impression. We stayed in the Premier rooms on the higher floors, which are significantly more expensive, yet the condition was completely unacceptable.
As soon as we stepped out of the elevator, the corridor was visibly filthy. The carpets looked as though they hadn’t been vacuumed or deep-cleaned for months, with stains and dirt throughout. Unfortunately, the same was true inside our room: the carpet was dirty, and the wall was chipped.
The worst part was the bathroom. There was a clump of old hair in the sink drain, the shower tray did not drain properly ( I didn’t dare to look what was blocking it!), the shower head had visible mould, and there was also black mould around the shower screen frame. This level of hygiene is simply unacceptable.
Being a three star hotel does not excuse a lack of cleanliness. I fully understand that furnishings don’t need to be brand new, but I do expect a spotless, hygienic room regardless of star rating.
At least the reception was friendly, but that’s all.
4/10
Reviewed Nov 24, 2025Great location and reasonably cheap . However - the premier inn plus room had a lot of wear and tear. The self check in didn’t work for us on two machines, which meant we had to queue (we were told this was because there was only one set of towels, which seemed slightly odd). We were not provided with complimentary chocolates or water on either night of our stay. We asked at reception and were told someone would bring them to us, but they did not. That might sound trivial, but they advertised as one of the perks of the room. Also - the shower was too cold despite being set to the maximum temperature. Overall - disappointing and not up to the standard of many other premier inns we’ve stayed in.
10/10
Reviewed Nov 21, 2025Great Premier Inn & Staff
I travel quite a bit from work and stop in various chains IHG, Marriot, Hilton and Premier Inn. As with all chains some can be hit and miss especially in recent times with Premier Inn (maybe because Lenny Henry left 😂). Anyway with a trip to London for and exhibition and function location was key.
After busy day I checked in the Premier Plus room which was clean, spacious and as expected. Too tired to venture out in the cold for food I opted to eat in which I rarely do. Prior to eating I had some calls to make which the staff left me to make in a very quiet corner of the restaurant that was probably closed but it was appreciated with a nice pint.
I ordered steak with the trimmings with onion rings and I’ll be honest not expecting too much. The service and food was excellent and better than some restaurants charging double.
Breakfasts have been equally good with the buffet fresh and nit stood and dried out as you sometimes find. Thanks to all the team including Naim, Ellen & Brenda
10/10
Reviewed Nov 19, 2025Another great stay at a Premier inn.
A good clean and comfortable room. Nothing fancy or chintzy. A good functional room and bathroom.
I slept really well so the bed must have been comfortable.
6/10
Reviewed Nov 15, 2025We had to move bedroom as there was black mold on the ceiling of the bedroom near the window - this may be because the extractor fan in the en-suite wasn’t working. The hotel should have not given us this room.
Good breakfast but no gluten free bread (one of us has an intolerance)
Ordered poached eggs but they took “ages” to arrive. The breakfast service is extremely under staffed when the hotel is busy eg on a weekend
One lift wasn’t working and the other didn’t stop on our floor for some reason (on occasion), all a bit random
Pillows are extremely hard
However, the hotel is well located and other aspects of the breakfast are ok eg lots of fruit, pastries etc.
10/10
Reviewed Nov 12, 2025The Premier inn (Old street) is a fantastic location to stay if you are looking for quick and easy access to see the sites of London. The hotel has fantastic food, drinks and really friendly staff. I have been staying in the Premier Inn for over a year now and have been really pleased with my experience. All the staff have been really helpful. Especially the manager Daria, who has been very accommodating during my stay.
10/10
Reviewed Nov 11, 2025Super friendly staff- Daria was very helpful and welcoming. As a solo female traveler it’s good to know that you have a welcoming place to stay.
Centrally located and super accessible- clean and tidy
10/10
Reviewed Nov 11, 2025Great hôtel, fantastic views from the plus rooms on the 12th floor.
Food was consistent very good. Hakar was friendly and recommended dishes from the menu. Gordona worked efforlessly keeping the restaurant clean. Will stay again.
10/10
Reviewed Nov 7, 2025It was a great experience, staff anee helpful and sensitive to guests' welfare. Will surely return.. it was a wonderful experience. Kudos !
10/10
Reviewed Oct 31, 2025Great hotel with great staff. We stayed with our young family for my partners birthday. It's a perfect base for going out site seeing the delights of our capital city, Very close to the Old street underground Northern line
10/10
Reviewed Oct 28, 2025Fantastic staff, delicious breakfast! Dinner menu is nice. Rooms are clean, super comfortable and we had a great night sleep!
10/10
Reviewed Oct 28, 2025I had an exceptional experience. The team at Old Street are “second to none”. Daria and Naim are amazing always looking out for us. Will definitely return :)
6/10
Reviewed Oct 10, 2025None
Came home covered in insect bites. Complained to Head Office and Environmental Health. No tea and coffee in the rooms. Food was mostly overcooked and cold. Just a horrible stay.
Slitet rum med många trasiga detaljer. Personalen var oengagerad.
Perfect location and in a well serves area of London but not very clean rooms and... please give us the opportunity to open the windowas and get some fresh air from time to time. The air in the room was thick and humid!
Gør rent.
Skift lugtende gulvtæpper på 8. sal
Server morgenmad til tiden. Jeg måtte undlade min forudbetalte morgenmad, da restauranten ikke var klar med buffeten 20 minutter efter åbning.
8/10
Reviewed Sep 30, 2025Located just right for us (near the family members we were visiting), decently priced for London, and reasonably quiet and comfortable. Despite the QR code reader failing to read my printed QR code, check-in was pretty good. We will certainly stay here again for future family visits.
2/10
Reviewed Sep 30, 2025Location was the only good thing about this hotel.
Cleanliness of room is in need of major improvement. Each day the room was supposedly “cleaned’’ we came back to a filthy bathroom which had visibly not been attended to. The only thing the cleaner did was change the towels.
There was remnants of toothpaste/hairs/dust etc covering the white good surfaces.
Dirty mugs were left and not replaced meaning we had to request clean ones from the bar.
Infact, one of the nights my partner had an accident on the bed (she was menstruating at the time) and it was visibly soiled on the outer surface of duvet cover - this should have prompted the cleaner to change the duvet even without request however instead it was left like this for the duration of the stay.
Due to the above, we did not feel that we were in a clean and comfortable environment and this affected our ability to get a good nights rest.
In addition, reception and restaurant/bar needed to be staffed better - there was only one person manning both reception and bar with extreme long periods of wait times to be served each day/night - customers were all disgruntled by this.
6/10
Reviewed Sep 29, 2025The staff were lovely and helpful. Breakfast was very busy but the staff always ensured the service was to a good standard and that there were no food shortages.
The rooms were very dated compared to other premier inns I have stayed in which made it feel worse value for money.
4/10
Reviewed Sep 28, 2025Meget slidt og nusset
Ikke god service
Dårlig lugt
8/10
Reviewed Sep 24, 2025Buenas atención
10/10
Reviewed Sep 23, 2025Comoda e vicina alla stazione della metropolitana. Ottimi servizi per i bambini (es. colazione gratis) e combo cena + colazione (ideale il gg prima della partenza se si e' di fretta)
8/10
Reviewed Sep 22, 2025Rigtig fint hotel til prisen
2/10
Reviewed Sep 22, 2025I have used Premier Inn many times for business and used this one to stay with my children. Very aggressive and intimidating behaviour from the duty manager when we checked in, coupled with waiting until 1am in the morning for bedding.
Raised with head office and nothing has been done, also asked for the GM of the hotel to contact me but hasn’t.
If they had monitored the CCTV that was above the reception desk that evening it would show how disgraceful his behaviour was.
The whole experience with Premier Inn has been in-excusable and will not use this chain again.
8/10
Reviewed Sep 19, 2025Good location, poor customer service
4/10
Reviewed Sep 16, 2025This is by far the least helpful and rudest staff I've ever encountered.
We had 2 rooms, for four nights, and everyday there was some issue. We had requested to change rooms, being told twice that it was no problem, only to later being told that we couldn't, and how impossible it was. Housekeeping would enter our rooms with out permission, even though the front desk clearly told us that they need our permission to do so, causing us to be awakend by staff who just opened the doors, without our consent.
When we asked for our rooms to be cleaned, they only cleaned one. When we asked about it, we were only met by a shrug and a cold "wasn't on the list", though clearly they where. Here's the part where they at least should have asked if we'd like any towels or if there were anything they could do, but alas.
The unwillingness to help was beyond, and I would not recommend anyone to book this hotel. Having been a receptionist for 9 years my self, this has been a display on how not to be a receptionist, and I have been shocked over the level of unprofessionalism of this staff. In the end we wouldn't even bother asking if we had any questions or requirement.
2/10
Reviewed Sep 16, 2025The room was smelling so bad! As we can’t open the Windows the humidity Was so high and the pipeline smell was so bad 😷. Location is good but I would prefer being far and sleep in more hygienic room and bed.
Einfache, saubere Unterkunft. Ruhige Zimmer, bequemes Bett. Leider ließ sich das Fenster nicht öffnen, auch nicht für einen kleinen Spalt oder auf kipp.
8/10
Reviewed Aug 30, 2025La limpieza de las habitaciones no es suficiente. Prdimos que nos limpiaran la habitación durante nuestra estancia y se limitaron a poner toallas limpias, limpiar el inodoro y estirar las sábanas.
10/10
Reviewed Aug 27, 2025Great location for underground access to city. Limited parking but after 8:30pm and on weekend there are free spaces nearby. NCP car park is 8 minutes on foot but quite pricey. The usual excellent Premier inn breakfast. Air conditioned room was a big plus.
4/10
Reviewed Aug 24, 2025Smutsigt. Obefintligt wifi.
8/10
Reviewed Aug 21, 2025Hotel de chaine Premier Inn, très bien situé à Londres avec bus ou métro juste à coté. Situé dans un quartier avec supermarchés, restaurants, bars... Hotel correct pour visiter Londres à ce prix, je recommande !
2/10
Reviewed Aug 21, 2025Absolutely horrible stay! We had no water for a whole day. I was in the middle of brushing my teeth when the water shut off. Then we had another day where they scheduled a water outage. Any time we asked for assistance (which we didn't ask for much) they never came. When we checked in the bedding hadn't been changed and was covered in stains, the shower drain was constantly clogged so the water wouldn't go down very much when you showered, and the complimentary waters in the mini fridge were open.
10/10
Reviewed Aug 20, 2025Hôtel très confortable, la literie est top. Les chambres familles sont suffisantes en taille. Le petit déjeuner est très copieux et le dîner parfait ! Tout était très propre !
Je recommande vivement
6/10
Reviewed Aug 18, 2025Generelt er fint ophold. Dog var der en situation med manglende vand på hele hotellet som startede søndag morgen hvor ingen værelser havde vand. Denne situation løste de ansatte absolut IKKE på bedste vis.
Da vi kom hjem til hotellet efter en lang varm dag på farten, var vandsiuationen ikke løst og de ansatte var først gået i gang med at finde alternative hoteller til alle dem som havde skrevet sig på en liste. Denne liste kendte kun de der var på hotellet hele dagen til.
Ingen af de ansatte eller hotellets manager tog ansvar for situationen og forsøgte at dysse vrede gæster ned og forklare hvad der skulle ske. De blev inde bag lukkede døre så kunne vi stå og vente i en meget varm reception.
Det kunne have været gjort smartere med flere tilfredse gæster.
10/10
Reviewed Aug 15, 2025Todo estuvo muy bien, la atención del personal fue muy buena, siempre buscaron ayudarnos en todo lo que pudieron, la habitación estuvo limpia, hay que considerar que si se requiere que haga limpieza o cambio de toallas en la habitación hay que solicitarlo en la recepción cada vez que se requiera. la ubicación es perfecta, se encuentra bien ubicado en la esquina del hotel hay una parada de autobuses, a media cuadra hay una estación de metro, a una cuadra hay una pizzería económica y una pequeña tienda de conveniencia con precios accesibles, la habitación es pequeña tiene lo necesario, el baño cuenta con bañera.
6/10
Reviewed Aug 15, 2025交通機関へのアクセスはよかったです。
6/10
Reviewed Aug 15, 2025Zimmer waren etwas hellhörig vom Draußenlärm, kennen wir in anderen Städten anders.
Bad könnte renoviert werden (Schimmel sichtbar), Lüftung sehr laut, Duschkopf könnte erneuert werden
Personal freundlich, aber freitags beim Frühstück überfordert
10/10
Reviewed Aug 15, 2025Good place to Stay, and the staff is kind and helpfull. Breakfast servirce is great
8/10
Reviewed Aug 14, 2025Muy adecuado para pasar unos días de turismo con la familia. Una habitación adecuada para 4 personas
10/10
Reviewed Aug 13, 2025Great stay for a great price. Close to tune in perfect location. I’d highly recommend.
10/10
Reviewed Aug 10, 2025We had only two nights stay. Check-in was quick even if we arrived earlier. Staff was very helpful. Good location.
8/10
Reviewed Aug 10, 2025Vi bodde på premier plus fordi vi ønsket et litt større rom. Rolig strøk så vi sov godt de tre nettene vi var der. Lett å komme seg dit ved å ta tuben til Old Street. Greit at vi måtte si ifra hvis vi ønsket renhold. Hjelpsomt personale. Litt slitent i gangene, men greit rom med stort bad. Minus for at kjøleskapet på rommet ikke virket. Frokosten var grei og det var god plass i frokostsalen.
6/10
Reviewed Aug 10, 2025Relación calidad / precio ok. La habitación tenía un olor raro, la llave no funcionaba bien, la atención del personal era un poco lenta. Ubicación muy buena. Desayuno muy surtido y tienen estación de juguetes : pintura para niños.
I was not too happy with the bathroom: shower in the bathtub but no handrail to help getting in or out. Shower was not adjustable so not easy to keep your hair dry. No shower cap. The ventilation did not work in the morning?
The tv switched on at 11 pm by itself every night.
Easy access to the Underground allowing for travel all throughout London
This hotel was good for a one night stay. The room and property are clean. Expect one towel for two guests and no facial wash clothes (must be an American thing). While check-in was not easy using the kiosk, a staff member was quick to help when asked. An unannounced fire drill, on Tuesday, was very nerve racking, especially being on the 11th floor. Luckily, it was just a drill.
8/10
Reviewed Jun 15, 2025Good hotel for a night
