Premier Inn Bracknell - Twin Bridges

Decent

A perfect hotel for family stays We went as a family with grandchildren in tow. The rooms were perfect and fine for our needs , clean and tidy. The staff were helpful and accommodating. The attached restaurant was great for our needs. The staff were very friendly and the menu suited the children too. We used it for both breakfast and dinner and enjoyed the food. Thanks to Emil and Sheila who looked after us so well

This was an enquiry, before booking. Lucy made a really stressful situation into a comforting relaxing experience. She listened to my concerns, showed complete empathy and was able to assist with no hassle. I wish all managers had these skills. She is one in a million!!! 👌

I received brilliant service by Sheila at breakfast she was very helpful and polite and couldn’t ask for a better service

Disgusted! £240 for a 2 night stay! If I had a van I would have slept in it! Room and bathroom outdated and smelly! Shower looked and smelled urine stained! Restaurant Ha! Again a cook who can’t poach an egg! More Brittania than Premier! A race to the the bottom! Close it

Stayed here when taking our 2 grandchildren to Lapland UK. Hotel was easy to find, staff were lovely. Room was good. Price was excellent and included free breakfast for the little ones.

Enjoyable stay. Friendly, welcoming staff in reception and restaurant. The bedroom was a good size and clean. Would return.

Very friendly staff both in reception and in restaurant. Went out there way to have conversation with us about how we plan to spend our day and on return was keen to ask the kids whether they had a wonderful day. Little things like this goes along way.

Fantastic hotel, very close to southern industrial area and restaurant was good as well. Car parking wasn't a problem and staff were all pleasant and helpful.

Whitbread have made a poor decision closing a Beefeater and leaving the F and B offering to be run by the Premier Inn. The management of this hotel need to get control of how it’s run. Three tables in on a Friday night, two staff sat down complaining about a dislike for children while the place looks dirty screams a lack of leadership. That being said the receptionist on duty was excellent and provided great customer service.

Just outside town centre on busy dual carriageway perfect for a work thing. Staff in the Premier and pub were first class, price good, beer excellent, rooms new. Food (fish and chips) hot. Why only a 3? The restaurant was dead and the portion small with batter a little soggy. Tasted fine and I feel guilty not giving a 4 but to be honest the food was just fuel on this occasion and did the job. As my school reports always said, could do better.

Very welcoming!! Ashleigh, Leaih, Mel, Sheila, Emile and the guy at Reception in the hotel, FANTASTIC all of them!! Wish everywhere I went had staff like them. Massive Thank you!

Love this hotel! It’s a lovely find in Bracknell when travelling for work. The staff are all really friendly and welcoming, even the lovely ladies that clean the rooms! Very chatty in the mornings. Thanks to all, I’ll be back when I travel the next time.

Overall had a great experience, rooms were very clean and neat. Definitely cannot complain about the price, staff were all lovely and welcoming especially a young lad called Samir I believe at front desk who carried my suitcase to my room. Overall great value for money and would definitely recommend!

What a dreadful dirty place. Finally met at reception by a scruffy person, asked for a different room that was not on the road front but told fully booked. Room was ok just so noisy. Booked a table in the restaurant for 19.30. Went to the bar first then headed into the restaurant 5 minutes early and was told table was not ready so go back to the bar. Eventually we were taken to a table which was dreadful right next to where they empty the slops and a bucket containing cutlery. No thanks said we didn’t want to sit there, no customer service and offered no where else so we walked away. The room was so noisy hardly any sleep would never ever return 😡

A lovely overnight stay from a wonderful day in Legoland with the family, from the outside the Premier Inn looks run down and in need of some TLC but in the inside it’s clean and tidy, the staff were great, professional and attended to all we needed, our family room was on the small side but for an overnight stay it was fine. Had a meal next door in what was the Beefeater and it was a lovely meal, only a couple of staff on but we didn’t wait long, did the meal deal which is still worth it, gave our kids a free breakfast each which was nice in the morning, all in all it was a good stay.

We stayed as a family of 4 with primary school aged kids in a family room, B&B, for 2 nights; we were attending a wedding a 15 minute drive away. I have to write a review because the value for money & service we received was exceptional! Quiet hotel, mega comfortable bed, friendly & professional staff, clean, fantastic bath & shower. We were able to schedule an iron and ironing board & I needed a third key cut in between the wedding ceremony & evening reception and this was done no questions. We’d missed dinner on our first night but they could advise where we could get fast food & supplied us with plates & cutlery to our door. MASSIVE shout out to David in the PM & to Nicky and Co AM for the iron and being interested in the wedding we were attending. Ideally located for Wokingham and we also found a local shop at the wild ridings estate; enjoyed shopping at the lexicon & bowling at the Hollywood bowl. My kids didn’t want to leave ! It was a really relaxed stay and the breakfast was top notch - do order a full English because it was perfectly cooked !

I was woke up at around 4:30am because a Premiere In employee thought it was a good idea to change the bin bag in the metal bin on the concrete right under my window. He then took it inside and banged around for another 15 mins. Premiere inn have not replied after saying 'No-one remebers this'. Of course they didn't!!!!

The parking was very easy at the hotel, the hotel and rooms were clean. However, the rooms were VERY hot! No Aircon, just a small fan that did nothing. Meal times were very slow, 2 staff waiting tables, one night we went in at 6pm as booked, to be told it will be a wait because they already had 3 tables in for that slot (not sure that's our fault?). We were a group of 7, but evening meals took 2.5h, with a wait of almost an hour for the meal (which is not ideal with 3 kids). We will still be back, because the location and cost only

Dated hotel. Needs some TLC. Hotel room was very unclean. Standing dust on desk, lights, and fan etc. No air con in the room so very hot. Fortunately we checked the fan provider before turning it on otherwise an inch of dust would have been blown into the room. Room looks like it hadn’t been dusted or ironed in years. Hotel generally felt unclean and same in pub/restaurant. Staff were lovely though but it appeared 2 people were doing all the jobs. Definitely wouldn’t return to this hotel but we do love premier inn.

Was a comfortable stay in a good location for work, yes I'd have like air-conditioning but I wouldn't have had it if I'd been staying at home. The staff were so helpful and couldn't do enough to help. Mel was fantastic as were the two ladies serving at night but I didn't catch their names