Premier Inn Bournemouth Westbourne

10 minutes a pieds des commerces. Personnel très sympathique. Petit déjeuner le choix pour tout le monde. Chambre et salle de bain bien mais manque un peu de modernisation mais sinon très confortable.

Probably the last time I stay at a premier inn, which is sad as I have been staying with premier inn multiple times a year for years, check in staff rude, slow and would rather talk to each other than check customers in. Air conditioning unit noisy all night, 3 times I went to reception to ask for it to be turned off but what a supisre no one around all night, then I basicly called a liar for saying ive been down because they won't admit they wasn't around meaning I cant not claim this good night sleep guarentee because they are in fact actualy lieing. I am looking into private legal action as the staff are liars who will not let me chase tge correct avenues within premier inn. Do not stay at this hotel.

Me and my friends have been coming here for yrs , have noticed a drop in standards . One member of staff running the front desk in between seating people for meals , wiping down tables and dealing with our complaint of having ordered starters and mains and having it all brought out at the same time ( not acceptable ) . Toilet tissue hard so obviously cheaper brand . Please don’t drop your standards you will drive people away and also you have 5 premier inns in Bournemouth , why not run two sites with more staff and stop cutting corners .

Guy on reception was pleasant, room had extra bed made up, only 2 of us! Only 1 coffee sachet and 1 teabag in room although plenty available in reception. 1 of lights in bathroom not working, room not hoovered properly otherwise clean. Heating went off and room got chilly, reception said engineer had been called. (Hotels heating had broken down) It was working when we came back later. Basically for the price paid it was ok but probably the worse Prem Inn we’ve stayed at, definitely in need of an upgrade.

Not the best Premier Inn in Bournemouth as this is one of the oldest and the rooms vary a great deal in size and spec. If you are lucky you can get a room about 30% bigger than the one next door but it is pot luck. Many of the rooms are quite dark and gloomy. It has been partially updated but is still tired feeling. Lifts feel long past their prime as do the bathrooms. Generally clean but it all feels a bit old and in need of refurbishment. HDMI port didn't work. They have finally updated the TV channel selection (after 2 years).

Pretty run down Premier Inn there are better ones in the area I am sure. Contractors hotel. Dirty carpet, place could do with freshening up. Cooked breakfast mediocre - rubbery eggs or watery scrambled eggs, tomatoes that have not been grilled, boiled mushrooms and don't expect to be offered anything of the vegetarian menu. There are less depressing places to stay!

Always a good stay here. Bed comfy, bathroom clean, good shower. Quiet for our stay. Car parking spaces could be wider to accommodate contemporary cars, and check-in could be easier (think QR code to phone/door). Otherwise, very satisfied.

runtergekommenes, altes Hotel. Der Teppich ist eklig und insbesondere das Bad unappetitlich mit Schimmel. Keine Empfehlung!

We use the budget hotels in Bournemouth a good deal and recognise that you get what you pay for but on a cold autumn evening a little heating is a necessity not a luxury. Our heating wasn’t working - just blowing out cold air. A bit disappointing as this place is usual fit for our needs

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This hotel is in a great position. The staff were amazing (fella with beard especially good ) Our room 120 on the first floor was clean and tidy. It was rather dull and dark though due to a piece of the hotel ( air conditioning unit? Kitchen ? ) right outside the window. Bed comfy Facilities very good. The biggest and best surprise for us was breakfast. It was unbelievably good. As much as you wanted. Fantastic value. We’ve never eaten at a Premier Inn before, but will in future. Only the dullness of the room stops it getting 5 stars.

Great location to Bournemouth town and beach. How ever our stay was not pleasant double headboard was badly stained and one pillow case was mouldy so immediately changed it. Both single beds had no single sheet only mattress protector and no duvet covers. Bathroom was mouldy in areas . And to top it all off bedroom next to us could hear there business . And ones above us had children from late at night to early morning banging constantly that it kept us awake for 3 nights and no one at desk only saw one person the whole time seems like he was dealing with everythink and everyone

Premier Inn Westbourne is great value for money. Clean, comfortable, decent sized rooms. Room facilities good. Hairdryer near mirror. Plant of hanging/storage space. Hob water. Good towels. Extremely helpful staff. Convenient for town centre.

We stayed for 2 nights (room 221), ovetall the stay was pleasant and staff friendly and helpful. Room modern and well mainrained with all the usual services and facilities. Window could not be opened which was not good as we wanted some fresh air also is this safe? Bathroom was clean but had some black mold ald ware damage around the cubicle. The shower head leaked from its base and the tray drained very slow and nearly over flowed. Parking is an issue and at £10 a day a cash cow for the hotel. Appreciate there iare not enough parking spaces but disappointing to be chatged especialy the initial horly rate of £1 per hour. Aircon did mot heat room and instructions to wall control not helpful. Noisy room above us.made for a slightly broken first nigjt but had worse. Breakfadt was good albeit some of thr hot food was cold and fried eggs no yoke. Locatiob is good for walkingninto town centre approx 20 minutes and one option was through the "gatdens'. Lovely walk and takes you to the heart of the town centre.

When I arrived early to check in, I was informed that there would be an £15 early check-in fee. I was not told that when I booked the hotel. There is also a parking fee to park at the hotel. I stayed one night and was charged £20.00 to park. There was also a rat running around the car park. The heat in my room did not work, and the windows had been left open to air the room out, according to the person at the check-in counter. The room was freezing cold. The WiFi was very bad in the room. I could not watch anything on the computer as it continually buffered. There was only one person working the reception desk, and he also covered the bar. We waited over 20 minutes just to order a drink. The wait for food was even longer. We ordered beef nachos with cheese, and they ran out of beef, so only one out of the three ordered had beef on them. Breakfast was below average. The bacon had no taste to it and looked old and the eggs were overdone. The person checking our names at breakfast was not the least bit friendly. Overall the hotel is old and dirty looks in desperate need of refurbishment. I do not recommend staying at this hotel.

The bathroom needs a major renovation, the carpet and air conditioning are disgusting. It definitely needs a good management!

We found this Premier Inn to be perfectly acceptable, considering the location, price and how busy it was. We realise other reviewers mentioned it was tired, which is true. However, that could describe almost any hotel in the country now, not just Premier Inns. The staff were very friendly and helpful. There was a useful 10-minute drop-off zone for loading and unloading luggage.

We stayed in room 410. This faces the back of the the building which was not an issue as I was pleased to be away from the front which is on a main road. When we entered, it wasn't warm outside at all and found the window open and Aircon on full. Queue half an hour of waiting for the room to be warm. The bathroom needs a deep clean, tile grouting gross. Home Bargains does an excellent tile grouting cleaner at a good price. Oh and don't forget to do around the taps. The toilet needs a good overnight soak in white vinegar to remove the limescale. It's gross and so easy to fix. The vanity unit is shared with the kettle on a little shelf. Why can't a mirror be underneath the TV? More room and you can sit and use it. Additional tea/coffee/sugar/milk is available in reception. If you plan on having more than two cups between guests grab some extra when you check in. We didn't like the public toilet tissue dispenser. There was only one USB socket. I did expect there to be at least USB A if not USB C sockets next to the bed On a plus. The cups weren't egg cup sized. Bonus. Very good sized bath, nice and deep. We did have hot water. WiFi was fine, managed to stream a film on my iPad with no issues. For the one night we were there. It was fine. It just needs a deep clean and electrical update.

Check in lady was great. Hotel was very tired and dirty. Not all premier inns are equal. Car park full of broken glass from car break ins and best avoided I think. I won’t stay there again. Try other premier inns s in the local area as this one is really below the standard.

This is my complaint that I communicated and I got £33 refunded from a potential £380.00 I am writing to formally raise a complaint regarding a deeply disappointing stay at your Bournemouth Westbourne location under Booking Reference AWA3695289. As a frequent guest of Premier Inn for both business and leisure, I have come to expect a consistent standard of comfort and service. Unfortunately, this experience fell far below expectations and was, without question, the worst I’ve encountered. From the outset, the bar and restaurant area was uncomfortably cold due to excessive air conditioning, which was particularly unpleasant given the heat outside. Members of our group had to wear tracksuits and jumpers just to stay warm indoors. While the barman was courteous and clearly doing his best, he was left to manage multiple roles, taking orders, seating guests, and serving, resulting in a 55-minute wait for food. The rooms were excessively hot, forcing us to keep windows open overnight. This led to a sleepless night due to loud music playing nearby. Our group had to be up at 5 a.m. to catch a ferry, and the lack of rest significantly impacted our journey. To make matters worse, three out of our four rooms had cold showers in the morning, which was unacceptable. I have also taken photographs of various issues including dirt, wall damage, and general poor maintenance, which I have shared below. I rarely submit complaints, but this experience was unacceptable. I am requesting full compensation for our group’s stay, which included four rooms. The discomfort, lack of sleep, poor facilities, and inadequate service were not in line with the standards Premier Inn promotes.

The front of the hotel does not correlate to the photographs online, it’s no longer a cream colour but now an oppressive grey colour but don’t let the outside appearance put you off from staying as the inside has been fully updated and refurbished to a high standard especially the bar and restaurant area with tasteful decor. The car parking is £10 per 24 hours and the customer pays on exit, it can get full up quite early in the day ,as a warning ,and I was told if you leave the car park for a day trip it’s best to pay on exit and the driver may not be guaranteed a car parking space on returning. There’s free parking on Clarendon Road and a few side streets from there, that’s right out of the hotel then turn left at the traffic lights. If you turn right on foot from the hotel there are several shops , a Co-Op with a Costa takeaway coffee machine and a Premier convenience shop for takeaway coffee. There is also a pizza takeaway and a restaurant with a real wood fire to cook the pizza on the same street. In Westbourne ,there are two very good Thai restaurants, Nusara and the White Elephant, and plenty of pubs that offer meals, a steak house, and plenty of Indian restaurants. The food at Nusara was delicious with English waitresses who made me feel very welcome, they have an impressive wine list, and whoever the chef is , they are doing a great job with all the dishes and flavours of the food. It took me 25 minutes to walk to the beach by heading towards the Travelodge then down the slope by the Bournemouth swimming pool and concert venue or down the zig zag path down to the beach with plenty of public toilets and cafes. There is a Harvester restaurant with roof top dining at Alum Chime beach, 25 minutes walking away from the hotel or further afield there’s another Harvester by Boscombe Pier, about a 30 minutes walk. Opposite the Travelodge hotel be sure to dine at the highly recommended Tien Thai restaurant, booking is essential at peak times for Friday and Saturday nights. The Premier Inn evening meal was very good and the breakfast was excellent and regularly topped up. The food was to a very high standard. The room was satisfactory, the air conditioning worked normally and it was very quiet at night. For the open top bus to Swanage via the chain ferry from Sandbanks I recommend getting the number 50 bus from the railway station in Bournemouth and not in Bournemouth town centre as you will never get a seat upstairs to enjoy the views and the downstairs can be full up too. The number 40 bus for a day out in Swanage is not an open top bus but a normal double decker bus that travels via Corfe Castle and Wareham and not via the chain ferry. At Swanage,try the vintage railway journey on a steam train or a classic diesel engine train. For a day out ,the modern buses run regularly to Christchurch, from there you can rent a boat or catch the ferry to Mudeford beach for £10, then for about £3 another ferry to the cafe and restaurant in Mudeford. From Mudeford it’s about a two and half hour walk back to Bournemouth via Hengistbury Head along the beach. The bus to Poole to admire the views of the marina and the big super yachts being constructed at the Sunseeker factory. There’s a big shopping centre in Poole. For an all you can eat set price buffet the Cosmo restaurant in Bournemouth is very popular and excellent value for money to try food from around the world.

We chose this hotel as we had an early morning flight from Bournemouth airport. On arrival the car park was rammed, eventually someone left so we had their spot. I had checked in via the app the day before but the member of staff on receiption said that this hadn't been processed so had to do that again. We dumped our bags & went downstairs for dinner, this was veruy good, the food was lovelky & staff great. On returning to our room it stunk of cigarettes but we had an early start so just went to bed. In the morning the shower was only luke warm. We complained when checking our bu the member of staff just said to email the hotel with the complaint. I did that after regturning from holiday but haven't had a response...

Excellent location very reasonably price comfortable room good service from staff especially Jack the manager Excellent breakfast

La chambre était très confortable. Le seul bémol était la clim, qui était bruyant au point de préférer de supporter la chaleur plutôt que le bruit épouvantable de l'appareil. Le fait d'ouvrir la fenêtre n'était pas mieux, car on avait tout le mécanisme de la clim juste à côté. Sinon, très bon hôtel avec un bon rapport qualité prix. Par contre, ça m'a fait très mal au coeur de voir à quel point les responsables étaient surchargés. Ils m'ont l'air d’être complètement exploités, avec une seule personne qui doit s'occuper de l'accueil, du restaurant et des problèmes qui surviennent dans les chambres - même s'ils le font avec grande efficacité et en gardant le sourire.