Premier Inn Solihull Town Centre

I just need to say what a fantastic manager and team at this hotel. I stayed here with my daughter for over a month and she was very unwell during our stay and the whole team couldn’t do enough for us. They checked on us every day to see if they could provide any assistance and went above and beyond with their help. The rooms are spotless and the food was great. We enjoyed every single meal. Thank you so much to Sean and his whole team for taking care of us during our stay.

The staff were friendly, but we requested to move rooms and they never followed up. The walls are very thin. I’ve experienced many rude and inconsiderate people here. Go to the Crowne Plaza instead if you want a nice, stress-free stay. Experience: The people next door were incredibly loud during quiet hours and when asked to reduce the noise she was incredibly rude and slammed the door in my face. When I informed the staff, nothing was done about it. They say something will be done, but they are empty commitments.

I stay in a lot of premier inn’s & this is by far the best one, from the food quality to the service I’ve received, nothing was to much trouble. I would like to give a special shout out to Jake who was their during my stay yesterday, even though he seemed rushed of he’s feet, he always had a smile on he’s face. I would like to say a massive thank you to the housekeeping, when I asked for extra towels & tea & milk, they gave it me straight away. You have an amazing team, but Jake definitely a shout out. He worked extremely hard under the pressure, that he seemed under, I will definitely be telling my colleagues how amazing this hotel was & the service I received.

This hotel is in a great location. The room was spacious, clean and comfortable. The bed was comfy. The bathroom was spotless and we had plenty of towels. It would be helpful to have a couple of drawers (rather than 1 long shelf) and a bottle of water in the room would be a nice touch! The breakfast was quite nice. Overall, we had a very good experience and I would recommend this Premier Inn.

Had a lovely stay here. Jake really made us feel comfortable and welcome and helped when we needed him too. Brilliant service.

Stayed here this month and the rooms are grate and clean the was a young man named Jake he was very helpful and a nice young man a credit to the company I will be staying again at some point definitely also the food was well cooked and delicious my compliments to the young male chef

Ziemlich gut

We found the room very clean. Bed was so comfortable we slept very well. The staff were very friendly and helpful. The breakfast was cooked to perfection and very good value. Would definitely recommend this hotel. It is so well sited for the town centre

A good one night stay, but more expensive than the usual premier inn price owing to high demand in the area. The first room I was allocated had an interconnecting door. As I’ve had bad experiences with noise from interconnecting doors in the past I asked if I could be moved, and this was done happily and quickly. Thank you 😀 I ate in the hotel restaurant in the evening, the food was ok, but I’ve had better. Breakfast was standard Premier Inn fayre, tables were cleared and cleaned quickly but a new toaster is badly needed.

I arrived in good time. I booked in at the given time and the room was ready. It was cosy and comfortable. It was clean and inviting. The breakfast was very good.

Very stylish comfortable room! Exceptional customer service, I've never experienced such friendly, helpful, accommodating staff, nothing was too much trouble. The food was very good too, evening meal and breakfast. Would strongly recommend this hotel 100%

Always a very welcome sight. 5 minutes walk from the train station. Was met by Ricky on this trip and nothing was to much trouble, even after a long day. Arranged to change my room closer to the lift and then relaxed in the bar for a well deserved drink. Always a pleasure to stay here.

15+ of us traveled for a family funeral. The staff, especially Jenny and Ricky they were amazing!!! So friendly, approachable, helpful and funny!! On arriving late at night, Ricky got us all booked in quickly and with ease. Jenny also helped us all to our rooms with our luggage. Food was lovely, lovely clean rooms. Would 100% book again.

Excellent location. Soundproof so no external noise. Friendly staff. A nice,clean and peaceful place to get away and have some time to yourself.

I had a great stay here at the Premier Inn in Solihull town centre. Parking was easy (Lode lane NCP) and the room had all the amenities I needed but most of all, the customer service was fantastic! I was so well looked after by Mia and Debbie both at check in and also in the restaurant that evening! Would definitely stay again! :)

Our stay at this hotel was very good, the staff were very polite and helpful. The manager Ricky was such a lovely man , nothing was too much trouble for him , Jenny I think is her name helped us so much from carrying our luggage to our room and in the restaurant every morning, she was so helpful. They were both lovely people.

Booked in for one night, didn’t arrive until after 10 but Ricky on reception was great. Breakfast in the morning was really easy and delicious and again Ricky was great, really friendly and helpful

Value for money, great staff, comfortable bed and slightly larger rooms, nice food but found beer slightly expensive. Nothing was too much trouble for the staff and managers in making your staff memorable.

Not really a warm welcome when we checked in.Rooms need a good clean. Had to go downstairs to get milk sugar and tea bags spoons and toilet roll

What an amazing experience we had at this hotel, lovely clean rooms and the staff went above and beyond. A very special mention to Ricky who was amazing during our stay what a lovely man ! Also a mention for Debbie who helped us with our luggage as we were struggling with bags and a wheelchair at check in also so lovely and helpful at breakfast Thanks again to all the staff .

Ok

This is a really modern Premier Inn, I was pleasantly surprised! At check in, the woman was very informative and friendly, asking if I’d stayed before and went into detail about the hotel layout, breakfast etc! I was in room 311, the room was incredibly clean and surprisingly modern. I was really shocked by how well the room was organised. There was a vanity mirror with a plug in hairdryer, a very comfortable bed and spare pillows, the bathroom was modern and the room had working air conditioning. The bar area is big enough and it is where they serve meals and breakfast. The two women serving the night of our stay were again, friendly and helpful! Breakfast is only a small offering but it’s enough of what you’d want. A cooked option offering full English type food and then a continental.