Premier Inn London Gatwick Airport East vs Similar Hotels

Room quality is mixed: some guests found rooms comfortable and well-equipped (good beds, spacious in some cases), while others reported very small rooms for their party and issues like TV failure.

Mixed feedback: some guests find rooms comfortable and spacious, others report rooms are small, beds/cramped corridors and tight for families — size is the main drawback.

Rooms are generally clean and well equipped (hairdryer, iron, kettle); some guests reported cramped triple rooms and a poor sofa bed for three, reducing the score.

Rooms were described as clean and comfortable, though some issues with noise were noted.

Multiple guests described rooms as clean and comfortable; minor requests for towel change and less frequent housekeeping from one guest but overall cleanliness is reported positively.

Multiple reviews explicitly praise cleanliness and describe rooms as clean and tidy; occasional comments about compact/dorm-like layout but overall cleanliness is consistently positive.

Multiple reviews praise rooms as very clean, but there are isolated negative reports (mould in a bathroom, a used condom found in a corridor) that lower the score slightly.

Guests found the rooms pleasant, clean, and comfortable.

Location repeatedly highlighted as excellent and very central, close to main station, shopping streets and attractions; easy access to transport and nearby parking.

Very convenient near the central train station and well connected for sightseeing, but several guests note the station neighbourhood can feel rough/unsafe or slightly off the main centre.

Very close to the main train station and well connected to public transport and the Festhalle; several guests nonetheless describe the immediate area as a bit dodgy.

Well-connected to the airport with efficient shuttle bus service, making it convenient for travelers.

Service is mixed: several reviewers praised attentive staff, but there are notable complaints about unresponsiveness to emails and an instance of rude/hostile behaviour at reception.

Service is frequently highlighted as a strong point (staff described as very friendly and helpful, several mentions of 'Herr Jovan'); one negative incident noted during a fire alarm where staff behavior was criticized.

Staff are frequently described as friendly and helpful; luggage storage after checkout noted positively and reception/service described as accommodating.

Excellent and professional service reported by staff across various interactions.

Breakfast described as filling and adequate by some, though others wished for more variety or noted lack of an international breakfast option and higher cost for breakfast.

Breakfast opinions vary: some praise selection and value (kids free), while others report poor organisation, late replenishment and staffing issues on busy days.

Breakfast is repeatedly described as excellent and well stocked, contributing positively to this category.

Positive mentions of food quality and variety, with good deals noted in the restaurant.

Amenities are uneven: positives include functioning air conditioning (in many rooms), parking availability and adequate bathroom features; negatives include no minibar/fridge in some rooms, older TV sets and limited channel selection.

Amenities are functional (luggage storage, basic bar), but guests request a small in-room fridge, note pricey drinks at the bar, and complain about limited/expensive parking.

Breakfast is praised as complete and excellent; rooms are well equipped and the lobby is elegant. Parking is mentioned as difficult and narrow, which detracts somewhat.

Standard hotel amenities available; some positive mentions but also noted parking concerns.

Several guests explicitly praised the strong price-to-quality ratio and considered the stay good value; one guest felt it was too expensive given poor service, but overall value sentiment is positive.

Repeatedly praised as offering excellent price-quality ratio; several guests call it the best value among comparable hotels.

Several reviewers explicitly call the hotel good or excellent value for money; conveniences like free luggage storage add to perceived value.

Fair pricing noted but some complaints regarding the cost of WiFi; still perceived as good value overall.