On arrival, we went into the beefeater for evening meal and I couldn’t help overhearing the waitress talking to guests on the table behind me how she acted how she presented herself and how she gave options. It made my head turn. I thought oh my God quality staff When she came to address me and my daughter it was the same very helpful giving us options and even offered us a 25% off our next meal her name was stef and she is a credit to your team and a figure head for others to learn from 😉 Moving on to breakfast Sandra was over run nearly bumped into her twice I said to her you need help she agreed and her order taking was good also because a lot of workers leave early I feel she needed back up but on the hole rooms are as usual spot on and the two meals where very nice good chefs made me 3 perfect pouched eggs runny with no snot and my Daugther’s 3 pouched eggs where spot on❤️ And I like the fax the it’s not a buffet and made to order cuts down on waist and is freshly prepared and not dried out under heat lamps Look after your staff and they will look after the company 😉 Andy parker


