Premier Inn Wigan Town Centre

This Premier Inn looks modern from the outside and we were not too surprised to find screen check ins, however it was disappointing that the technology didn't work and even the staff when called struggled to get room cards that would work, these needed changed again during our stay. On entering the room it felt cold and unwelcoming, the heating was turned up but it didn't work. Visit to reception - heating turned up from staff computer, after two hours the room was stifling hot so another visit to reception (no opening windows). This process was repeated most days of our five day stay. The room had cobwebs hanging from the ceiling and felt well worn. The hairdryer didn't work, positively dangerous - glowing red! The replacement only worked occasionally. The room was not cleaned unless we asked at reception each day - towels didn't dry because the heating was mostly off so unless you repeatedly asked for a room clean or replacement towels you had had to put up with wet towels after your morning shower. Breakfast was poor compared with other recent Premier Inn visits. Staff, with a few exceptions, seemed unhappy in their work with few able to raise a smile. Only one lift was working most days and the other did not give any confidence operationally.

I was a bit sceptical of the premier inns but we gave it a go and gee I’m glad I did, it was very comfortable. The food was awesome, my child ate free and the entire experience was glorious. I will definitely be staying again.

First impressions the staff were very polite and made checking in really easy, the room was spotless and the provided tea and coffee was a great extra. Being able to manually control the heating or the room was brilliant as I'm someone that is always cold and made me alot more comfortable. Check out was super easy. All in all brilliant experience

We really enjoyed our stay here. As always with Premier Inn, our room was clean and comfortable. We slept very well. The staff were really helpful. A special mention for Jackie, she was delightful and very professional. Jackie helped us with our check in. At breakfast Jackie was again, very polite and very friendly and is a credit to the hotel. Other members of staff, were equally pleasant, and we'd like to thank them all for making our stay memorable.

Hosted my sisters baby shower here and will definitely be using this venue again for further functions. We had the full restaurant to ourselves as it’s closed for service during the daytime. The staff let me know when breakfast was finished and allowed me in to decorate beforehand. A couple of family members stayed over as they don’t live near and they said they would definitely be back. Room clean and modern, breakfast brilliant and plenty of it. Unfortunately I didn’t get pictures of the latter as I live locally. Such a shame this venue isn’t used more for functions during the day time. Thank you to the staff (especially Will) for helping make a memorable day x

We are a Norwegian couple mid 6o ies farily competent in both English and computers but here we met our match At arrival we tried to check in but the reception consisted of a big flat screen and no people. We pushed a button for help and a man appeared from a rear room. We asked for help and he pointed at the flat screen and disappeared behind a door. We tried several attempts but the system didn’t allow me to put in my postal code since it wasn’t English. We stepped aside and another couple tried the machine but with the same result. They needed too buzz for help, the same man appeared and he helped them. We did our last attempt with no result so we had to buzz for help again, we explained that since we wasn’t able to get any help from him and that we didn’t understand the machine we had to find another hotel. The man then told us to calm down and not being rude….But he finally did admit that it wasn’t too easy for a foreigner to get registered so he reluctantly helped us. Premier inn sent me prior to arrival at least 5 emails about breakfast offers. We hadn’t ordered breakfast and that was a wise choice. On Sunday we had to eat at the hotel since the local bakery was closed. For 10,5 punds or 9,5 pounds we could choose between Continental or full breakfast. The full breakfast was as expected, several fried fatty thing too choose from but the continental breakfast was a insult. Bread to make toast Several types of jam and other breadspreads in portion packages Youghurt Cereals No vegetables no cheese no ham or other sliced food Our suggestion is to save the money and eat another place if at all possible. The pluss side is that the rooms were ok for the price and since we had a room facing the parking on the rear and not the street in front the rooms were very quiet. All in all it is a fairly cheap hotel but some of the staff should realise they are there for the guests, no guests no hotel, no job.

My company paid me bed and breakfast. I stay in this hotel 08/09 (Monday to Tuesday) of September. When I visited restaurant in the morning, staff told me I am not on list. I asked later another staff member; you are not on list. Not any booking check, I do understand sometimes mistakes happens, I don’t want to understand lack of willingness to double check for mistakes. Guest Room 7.

Stayed here for a weekend to visit friends. The hotel is in a perfect location, a 10 minute walk from both train stations. Again it’s a less than 10minute walk to all the local amenities. The hotel staff were very welcoming and there was always someone available no matter the time. Will definitely go back.

Staff were lovely, room was clean and comfortable. Only minor issue was how warm the rooms got at night, but it was more than made up for by how well kept everything was.

Had a great stay with my family in one of your family rooms, beds were super comfortable and loved the cleanliness of the place. Really enjoyed the breakfast!

A premier inn never disappoints. This could have been bad though with a power cut and water outage both of which were outside of the control of the hotel, but they handled everything very well. The only disappointment from the trip was the greedy snd over zealous Hull Rugby league supporters who very selfishly completely over indulged themselves with ridiculously huge breakfast portion sizes, leaving slim pickings for others who had paid for breakfast. I know it's all you can eat guys, but one plate at a time out of respect for others . But again the staff handled this extremely well and did their absolute best to keep other guests happy.

Fairly clean and quiet but stray hairs in bathroom and almost no toilet paper and shower get. Food poor and overpriced. But appreciate service staff are probably on min wage.

From the second we walked in, Danny made us feel like old friends rather than just guests. He had that perfect mix of warmth, humour, and efficiency that instantly puts you at ease. Whether it was recommending the best nearby food and drink spots, sorting out little details in the room, or simply checking in with a friendly smile, nothing was too much trouble. It’s rare to meet someone who clearly loves what they do – and it shows. Our stay was comfortable, but Danny made it memorable. Give this person a raise – they’re a credit to Premier Inn! I’ll be back again :)

Fantastic stay in the premier inn, Wigan town centre,lovely team members nothing was toooo much trouble, can not wait to return

I stayed here in order to be close to the Edge Conference Centre, where I was attending Stationeryfest for two days. All in all I stayed at the hotel for 4 nights due to flights from Copenhagen. The hotel was recommended by the organizer of the event and I agree, this was good value for money. We did wanted to be in walking distance and spend our money at stationeryfest and not blow it all on hotel costs. The hotel is nothing fancy but I have seen some truly bad hotels in London, so I was impressed with this UK hotel. What sort of room one can get outside London for less money. They do not have someone man the reception at all hours, you have to knock on the staff door to get someone to come out and talk to you but staff is friendly and helpful. There is a lift for you which is a plus. I have been in London hotels that do not even if you are on the fifth floor. The room itself was not a shoebox and since I was there with an IG friend I had never met before in real life, I appreciated that we did not have to live on top of each other but had some space to ourselves. The staff had pulled the double bed in to two beds! We had plenty of room for suitcases and our personal items, both in the room itself and in the bathroom. The only bad things were really these: 1. I did not have an electrical outlet on my side of the bed which was bad because I needed to charge my phone at night and my tooth brush during the day. My friend could lay in bed and look at her phone and post on IG while charging her phone over by her window bed, but I had to get out of bed every time I needed to look at my phone and my alarm woke her up since I could not get to it quick enough to turn it off. So she was forced to wake at the same time as me. 2. I totally hated wiping myself with Kleenex. That is what is used for toilet paper in a lot of UK places now and as a woman, I do not appreciate getting pee or poop on my fingers because this Kleenex paper they use is too thin and the little squares too small to make in to a wad. I used oodles the first day and hated this system so I was forced to get to the shopping centre as soon as I could and buy proper toilet rolls for my five day stay! 3. The doorless closet is too short for dresses to be hung up so the newly ironed dresses could not hang straight and I ended up going to the event looking wrinkled which was alright I guess, but a little of a nuisance when I wanted to look my best. 4. My friend was drying her hair every day and she hated standing in the hall drying it by a poorly lit mirror that we also had to use to apply make up by. If you are a man who will use an electric razor or you are a woman who wants to dry your hair with a hair dryer, there are no electrical outlets in the bathrooms, so hall it is. 5. Our first night, after the event, we were exhausted. It had been hot at the Edge with no AC, we had walked with heavy things we had bought and all we wanted was to sit down and have a pizza at the hotel, which actually have a restaurant. But… despite the restaurant having tons of tables and only one table had occupants, we were told that there would be a 20 minute wait for a table because they only have one chef. We felt that the waitress did not really want us there, so we left and our little group of women had to head out again, around the corner and order take out pizzas at Papa Joe’s. We were invited to eat them in one girl’s room since she had a three bed room all to herself. So there we sat all of us on the beds, eating out of boxes when it was not really what we had wanted to do. But I guess it was a fun experience. It did turn us totally off the hotel restaurant though. I do not know if they only have one chef on Friday evenings and more staff other nights? But we did not even bother finding out the other nights since the negative vibes on the Friday turned us off to the restaurant in general.

I had a fantastic stay at premier inn last month. Room was spotless and the staff are outstanding especially Danny who gave us such a warm welcome and was so helpful answering all our questions.

Had a lovely stay at premier inn, staff were very friendly and so helpful! In particular Danny who was amazing, room was spotless and food and service very good!

Recently stayed here with friends while attending the Billie Eilish concert in Manchester, the room was clean and tidy for us arriving, the very good looking guy at reception (I think his name was Danny) was so lovely and was able to help us out with all our questions, going above and beyond helping us out with where we could get a nearby train from to Manchester. Every time we seen him he was so friendly and always so smiley. Will definitely book this place again!

I went to this premier inn a couple of weeks ago, and had a really good experience. The room was super clean and check in was really easy. I always want a couple extra towels and one of the members of staff called Danny was super helpful got me the towels straight away and was very helpful and friendly throughout my stay. His service was simply great and will be returning!

Being a company and having staff stop there for 9 nights I would expect the rooms to be cleaned and towels changed regularly without asking. We work outside in a dusty dirty environment and also work long hours leaving at 6 in the morning and arriving back around 6pm and would not expect to have to try and find staff to request a clean of the room or towels to be replaced. I would have thought with health and hygiene laws this should be mandatory for anyone stopping more than one night without having to request this

Very limited parking. Check in was appalling very under staffed. Room wasn’t ready on arrival. Chaos in reception area. When got in room everything was acceptable just about, not very clean. Bar and restaurant closed and no offer of water while waiting for the room.