Premier Inn Banbury Town Centre - Castle Quay

Great base for a low-cost overnight stay with colleagues on a work night out. Cheaper than a taxi to outlying villages and really central and convenient for all Banbury nightlife! Rooms basic but comfortable and have all you need for a night away. Very quiet and beds comfy. Sonia on reception was very charming and helped us get 2 rooms next to each other (although why this does not happen automatically when 2 rooms are booked by the same person, I do not know?) Breakfast was really reasonable with lots of choice and the staff were working so very hard to keep everyone happy, refill items and clear tables etc. The multistory carpark next door offers plentiful and good value parking (free after 6pm and until 7.30a.m. the next day) Would definitely stay here again for convenience 🙂

Nice hotel, excellent location next to a beautiful canal with nice restaurants and shopping mall. Comfy beds as premire inn standard. Good breakfast. Only one complaint, even after booking with breakfast, the staff made me wait for over 10 minutes to verify their system as my name was not in their list, could have been more organised at their end. And there's no apologises or sorry for this! Otherwise the staff in general was helpful. Nice views from windows and nice riverside walk.

My experience in this hotel is very good. The hotel conditions are very good. The food is delicious. The hotel staff is very polite. Just make a reservation and you will be very satisfied.

Room was comfortable, however it had very poor ventilation in the bathroom and no opening windows. Paint peeling and mould in the bathroom. A nice hotel but lots of knobs and buttons missing from elevators and toilets. Friendly, helpful staff and nice meals at the restaurant.

Lovely staff, nice and clean hotel. Food is amazing. Nice area and easy to going to walk next to river or park. If you forget something a shopping centre is next to hotel so easy to shopping.

The shower was leaking water in 4 places and difficult to operate. Water ended up going everywhere. The shower was extremely high to step up into. My other coworkers commented on this for their rooms too. The room was never cleaned or freshened up in a Mon- Fri stay. They kept asking for tips at the bar even for one drink?

I had a problem with my WiFi. The two people I spoke to , Fatima and Chelsea went over and beyond to help. Faultless . 2 great people with great attitudes.

Nice stay for us here. Easy check in process. Modern hotel comparison with the older generation of Premier Inns.. We had a good stay it's close to absolutely everything you want, shopping, food, cinema. We will be back!

As usual, we decided to split our drive south with a stopover. And this time we selected the Banbury Town Centre Premier Inn, and we’re so glad we did. Parking is easy, with multi-story car parks next to the hotel, and charges were very reasonable. The hotel itself is modern and situated next to the canal quayside. It appears that all rooms have a view over the Oxford Canal. Our fourth floor room was clean and tidy, with an ample sized en-suite bathroom. After checking in we headed out for a short walk along the canal, and then into town to Banbury Cross. The town centre is charming with bars and independent restaurants close to the hotel, but don’t expect many to be open on a Sunday afternoon. After our evening meal we enjoyed a glass of vino from the hotel bar outside on their terrace. The buffet breakfast was well laid out in the hotel restaurant, and staff were very efficient at seating people and making tables ready for diners. I think we’d definitely consider staying at this hotel again, the next time we drive to Surrey or beyond.

The hotel is located in a shopping mall and the property is NOT visible from any road. No sign pointing to the hotel either. Very hard to find the hotel. The room is clean and everything worked. No house keeping for the 3 days we stayed. All meals must be pre-purchased.

Room dirty, not suitable for disabled guests you have to walk 400 mts to get into the reception, poor quality food 😕 disappointed

Arrived very early for the official book in time. Elvita was on reception and proved what an excellent asset she is to this hotel. She enquired as to whether our room was ready….we’re so early it was not. However she arranged for early book in and asked if we could wait 20 minutes. She promised to let us know when room was ready and did! Very impressed with the service she gave. A real asset to the company. Thanks

Great location for families with lots to do in the immediate viscoscity whatever the weather. Easy parking directly next door, plenty of restaurants and entertainment options on the doorstep, including bowling, arcade, pool, cinema, some quirky local shops and pubs.

"The room was impeccably clean, and the beds were incredibly comfortable. The staff were incredibly friendly and efficient, making our stay feel truly special The restaurant's food was tasty and freshly made, and the service was attentive and efficient The hotel had a warm and welcoming atmosphere that made us feel right at home.”

The room was spotless, the staff were incredibly friendly,. The only downside was the limited breakfast options. Overall, I highly recommend this hotel for your next travel adventure!” We loved everything! I highly recommend Premier Inn for its cozy rooms, serene atmosphere and customer service. A big thumbs up

A truly enjoyable experience. The hotel is located in a very central area, making it easy to walk to all the main attractions and restaurants. The room was modern and well-maintained, with all the necessary comforts. The staff were professional and attentive, always ready with helpful suggestions. Breakfast was varied and plentiful, with options for those with dietary restrictions as well. Excellent value for money — highly recommended!

I walked in this morning for breakfast @ 10 ask if still doing breakfast the young lady said yes but only till 10,30 I said don’t worry but she said it’s ok well £11 pounds later the sausage was hot the eggs was hard everything else was Lukewarm nobody asked me if the food was good as I was eating the table around me was being cleared it’s not a pleasant experience because you feel now you’re being rushed. Would definitely not go back to Banbury

Great experience, the reception staff were beyond lovely helping me with early check in. The rooms are clean and breakfast is good! The location is amazing and is near lots of good restaurants and shops! Definitely worth considering this as the hotel to stay at if you find yourself Banbury way in the future

Took money from my account after stay was cancelled and still no contact from them. I cancelled my room as I decided to stay at Banbury M40 instead which I paid out right for. On the morning of leaving there Banbury town centre took £94 out of my bank for a cancelled room. I’ve been ringing and emailing various departments since December with no reply. Absolutely disgusting won’t be booking with Premier Inn again.

Stayed for one night the week before Xmas. A lovely location overlooking the quay and narrow boats. Many thanks to the staff for the upgrade to a fabulous room and beautiful birthday flowers in the room. You really made this a special day. Would happily stay again when in the area. Parking very easy and multi story two minute walk from hotel.

I recently wrote to Premier Inn with a real and valid complaint, from our room not being ready til an hour after check in, to only have tea, coffee, cups & towel for one despite the room being for two. Having to clean my breakfast table to searching for cutlery and lay the table ready to eat, to there not being food and juice at breakfast, to paying for what should have been courtesy coffees, to being charged for 2 full english breakfasts when one was the english and the other continental, too the cleaners coming in 20 mins early without knocking first!! 6 people (incl myself) from our group of 9 complained. My friend got a free weekend in compensation and i received a total of £2.89 in compensation. I am absolutely disgusted with the unfairness of how they decided to compensate us. Shocking treatment from what i always thought was a good hotel chain. Money grabbing b******s!

Great location right across from loads of restaurants, a cinema, and activities. Friendly staff, and brilliant room. Comfy and quiet with a great shower. I’d definitely come back as I was pleasantly surprised! Upgraded to a Premier Plus room for free on check in, so that was a bonus!