The Z Hotel Soho

Rooms are small but location is great.

Staff was great and helpful. Hotel was great.

this hotel was great value for its location, and although from the outside it looks a bit average, once inside it is a really interesting place, with open bars and I think a roof top terrace. However, the room was very compact, no windows, and a wet room which soaked the bedroom floor, sink was impossible to wash or shave in, but the shower was good, so it was a mixed stay, would I stay again, yes because the location and value for money is superb!

Very very small rooms with tiny window. Clean, little bit over priced.

Great staff, clean room but very small room with lots of noise until about 12:30 am on a Monday night. Busy area. Staff was incredibly wonderful

Location!Location!Location.

Great hotel for short stays. I had a double room for three nights. The room was quite small but ok as i was on my own. Hotel in great location for getting around central London.

Great stay, lovely area and upgraded to an excellent room.

Perfect location ideal for 1 night stay in London

Fantastic stay. A little noisy until quite late on a Sunday but not the hotel’s fault, the pub opposite had entertainment on until 11:30. Breakfast options were limited to flatbreads and continental despite seeing menus for full English dotted around the hotel.

As expected, slightly more worn than other Z hotels. Cleaner entered room at 9am when i was getting out of the shower

Terrible room... absolutely tiny.. Had to climb over my partner to use the bathroom... The Bathroom is a squared off glass box that offers no privacy for using the bathroom or showering.. The shower soaks the whole floor. The floor of the bathroom is rotten and uneven... rooms are only made up every other day and when I asked for fresh towels (all original towels were soaked) they didnt show up

Great hotel in heart of soho!

A great location very central with lots of things to do around it.

Good friendly check-in, we were able to drop our bags off before the 3pm check-in. The room (with added window) was very small, particularly as the large television - which seemed unnecessary - meant that it was very difficult to get in and out of the bed which was pushed right up against the wall. The shower was good but very small so not easy to dry off in the shower area. You would want to be intimate to stay in this room with it's frosted panel not quite hiding the toilet! However, we accept that it is in a fabulously convenient location so the drawbacks didn't detract. We had breakfast in the cafe and it was excellent .

Amazing Hotel, Room, Staff and service.

The hotel was lovely. The room was small, but well appointed and had everything we needed, including working AC, which was needed after a hot day in London. It was in the heart of the theatre district, with the Harry Potter show literally a hop, skip & a jump from the hotel front door! We were seeing Stranger Things, which was a 5 minute walk from the hotel (an excellent show!). The staff were very friendly and helpful, and the food was delicious (we had pizzas for dinner and they were very tasty!). Under 12s eat breakfast for free (with a paying adult). I will definitely stay here again as it was positioned perfectly for Leicester Square, China Town, the theatre district and for shopping down Oxford and Regent Streets (a taxi from Waterloo to the hotel was roughly £19).

The location was excellent, close to many tube lines. My only complaint was the room was so tiny that it was claustrophobic. I could barely walk to the bathroom from my bed as my suitcase was on the floor. It was hard to be in the space without wanting to get out as soon as possible. The AC was freezing and I couldn't lower it.

This was a terrible hotel and not as advertised. Soundproofing was non-existent. The mattress was a hard mat. I had to walk outside to go up a small staircase to my room where I tripped and bruised my knee. If I that been raining it would’ve been a real liability. The staff were friendly tried to help but the property itself was a mess and they know it.

The room first of all was quite small, but was nice and clean. However, there was no AC or window so my room was 30 degrees making it a very unpleasant stay. All I had was 2 fans pushing air around to keep me cool. During the night there was also constant trains (I assume from the tube) which would shake the room and be very loud. Would not recommend.

The location was perfect! And the hotel was clean and pleasant. The room was especially small and difficult to navigate with luggage, but that was expected and made clear in the listing. The water pressure in the shower was spectacular!

Excellent service from the moment I stepped in, Gary was so lovely and very helpful when checking in. In stayed in queen room and it was nice and quiet the beds were also comfortable.

Absolutely excellent staff and location Right in central Soho Very comfortable bed, but should have a proper wall seperating room from bathroom and shower not just barely frosted glass!!

Wound up not even staying. Staff was rude and unhelpful. Would not support us in finding a suitable room.

A quirky little hotel in a great location for the West End. Smallest room I have ever stayed in but perfectly formed. Would definitely go back.

The hotel was perfect for my trip. It is very good for the price and I would definitely stay there again

No A/C and the windows don’t open all the way.

This is perfect for a short stay and/or solo travelers. The room was small but it had everything I needed. I was only in London for a short period of time and wasn't planning on being in the room very much so it was perfect for my trip. The location is unbeatable: very central and close to shopping, food, nightlight, transportation and incredibly walkable. My room faced the interior courtyard so despite the liveliness outside, it was quite in the room. My only complaint was that the bed wasn't very comfortable. The mattress was definitely worn down and was visibly sagging in the middle. But honestly it didn't matter because with all the walking, travel, and jet lag, I had no problem sleeping. I do not have a disability or mobility issues so staying on the 3rd floor was no problem. FYI, even with a lift, I can see this place being difficult to navigate for a wheelchair user and/or anyone with mobility challenges. But I believe they offer an accessible room option.

Booked an inside room as only staying for one night. Arrived on the hottest day of the year >33 degrees. On checking in around 17:30 informed that the air conditioning was not working. Offered free breakfast as compensation which was declined due to other fans. A small tower fan was provided but did not improve the heat in the room which was in excess of 38 degrees overnight. It was impossible to sleep. Also the shower cubicle- seal was broken on the bottom of the door causing the water to poor out into the room. Whilst the offer of breakfast was kind, I would have preferred to be informed prior that the air con was not working and possibly offered a room at an alternative z hotel. In any case it would have given chance to find an alternative hotel. I would not have booked the hotel and especially an internal room, without air con being available.

It was good, quick, convenient, good to sleep.

Overnight stay perfectly situated for soho,Leicester square, Covent Garden. Small room but perfectly adequate. Aircon worked well.

Great location and price, the room is very small even compare to other Z hotels but overall totally worth it

I ordered a room with a window. Only 2 rooms were available. The first room I was given someone was inside sleeping when I went into the room. The second room I was given the AC was broken and there was no window even though I’d ordered a room with a window. A fan simply blew the hot air around the room all night. It was like trying to sleep in a sauna. Terrible experience and will never visit again.

The hotel had a marvellous central location and everywhere was within walking distance. The room itself was very small and the bed too close to the toilet

Amazing central London location for a fair price, and the staff were really helpful. I would've liked a bit more natural light or a bigger window in my room, and the air conditioning was a bit noisy, but honestly for the price and as it was a last-minute booking I can't complain. Would stay there again.

Dreadful. Took far long to check me in and the staff seemed to have no be surprised that I had a booking. The two male receptionists kept talking to each other in Indian in front of me. The AC was broken so the room was far too warm and the light on it kept blinking.

Arrived early and staff was able accomodating and was able to store luggage away to explore the Soho area whilst waiting to check in.

It is a great situated hotel. The rooms are beyond tiny. But good enough. Few things in the room that didnt work but overall it was ok.

The air con was broken There were no windows so the room was so hot!

Awesome location, great price, good company, super small but well designed

I love this place. Its perfect.

Single room …. Dry small and compact

Centralt hotell med närhet till shopping, restauranger och teater. Små kompakta rum, inget extra, perfekt när man vill bo centralt, men inte vara på rummet för mkt. Städar varannan dag.

My wife and i were staying in London for the night but were a bit late in booking a room and so were paying over £250 for one night. For that we got a room (room 320) with a double bed pushed up against a wall and a toilet and shower room which leaked into the room and had a door which wouldnt shut properly. The room could not have been smaller. Great location, friendly staff, but wont be back.

Favourite of the z hotels. Great location

You can't beat the location! This was steps away from Covent Gardens (right next to the Harry Potter theatre) and a really short walk to Oxford Street. And also close to many Tube stations. You are surrounded by excellent food and shopping and it's the perfect location. The elevator was broken when I was there so it was a bit of a journey to climb 4 flights of stairs multiple times a day for 5 days. But the staff were super helpful and helped carry bags up and down - they were lovely. The rooms are small but they are clean and comfortable and exactly what you need. I would stay there again!

Great location and friendly staff. The room was so small as to be barely functional for two people. The single toilet/shower would get all wet everywhere upon every use. It was the hardest mattress that i've ever slept on. Staff, location, great. Room... Not very good.

Room is poor and too small for the price charged.

I booked a 1 night stay in the hotel, check in was at 3 but arrived at 14:50 being told I was early and might have to wait. I waited while they dealt with a phone call and they then started to check me in. I was advised that the AC was broken in the room, I refused this has it was incredibly warm and due to the location of the hotel, opening a window would have meant no sleep what so ever! They then offere me another room but on the 3rd floor but then advised me the lift was out of order. This didn't bother me. I made my way to the room but had to navigate around the cleaning carts and laumdy bags (which were still there the next morning). The room was compact but clean and tidy. The staff need to learn how to smile to make the customer feel valued. The situation of the hotel was right in the heart of Soho and very busy so ideal to just pop out and wander around. If they could just pick up on those few points that would make such a difference to the rating of this place, I would stay again but I was luck that the price that had been £120 all week had dropped to £94 for the night i stayed, it certaily wasn't worth the higher rate.

Veldig bra beliggenheten, god seng , rommet er veldig lite men som forventet. Litt vel trangt bad mht bruk av toalett 😀

The room was very small with a tiny window.. there wasn’t a shower cap, toothbrush, body cream or iron.. the lifts weren’t working either.. expensive for what you got..

Great location. Good design for small room.

Room was uninhabitable due to excessive heat. Room 131. Extremely poor.

Convenient position for our visit to London

Centralt, nära till affärerna, oxford, piccadely mm. Väldigt rent hotel och trevligt personal.

Staff were friendly and helpful. Check in and out was a breeze. Room was clean. Location was central to food & entertainment. As advertised the room was small but it was quite a challenge with 2 people and 3 suitcases. I would not recommend if you had any mobility issues. Also, hotel was located on a street that is not accessible by car.

Små rum men allt finns och det funkade bra för oss, bra pris prestanda. Bra läge centralt i Soho så nära till det mesta.

All good, although the sound proofing could be better. It didn't disturb my sleep, you hear movement in the adjoining areas.

Amazing location and reasonable value. VERY small room (even for central London)

Great stay, very convenient location and friendly staff

Rooms very small nice location

Great place to stay for ease of movement & location Staff were really helpful

Great location, went to bed around 10.30 and hardly any outside noise ( and I was on 1st floor). Didn't affect me at all. Quick and efficient check in/out too.

it was okay

Short overnight stay

We had a free upgrade on arrival but room smelt strongly of sewage but they changed our room and was a perfect stay,in a perfect location at a great price ! Will be booking again.

This place was disgusting. The hotel is in a great area, but avoid it at all costs. Biggest issue was that the hotel had no hot water. I was told to let the shower run for 30 minutes, but after over an hour, freezing cold. The mattress is a thin cot or army type mattress on wood. It’s extremely uncomfortable. The floors in the room were filthy. My feet were almost black from walking around. The room smelled very strongly of mold. The staff were not helpful as they could not tell me anything about how to get hot water. The construction outside of the unit was unsafe and unsightly. The pictures on the web site for the hotel are when the hotel looked better I assume. I immediately got a headache and allergies started to flare up when enter the room. Restaurant had terrible food. I hated this place and left about 3 hours after being there. I didn’t care about finances, but I had asked the staff and they said they could not reimburse me. I told them that I need hot water and they once again assured me that I just have to let the water run for 30 minutes. Anyway, terrible place. Please don’t give them any of your business.

Overall, my experience was satisfactory. However, I encountered an issue during my shower when the water refused to drain. The drain became severely clogged, causing the water to accumulate rapidly. To address this problem, I had to contact the reception desk, who dispatched a maintenance representative to unblock the drain. This could have been rectified during the housekeeping service, as maintenance should have been notified to perform the necessary task. Great location, friendly stuff and clean

Amazing location, central to everything! At this point, this comes at a cost - the rooms are very, very small. But the room was clean, the bed was comfortable, the shower was hot and the staff was very professional and kind. Overall, would recommend.

Great location, a little noisy outside but comfortable and warm