Prime Residence Heliopolis

Very clean new friendly staff highly recommended

مكان مريح جدا . قريب على مطار .

Prime Residence is super clean with professional and helpful staff. The kitchen has the basic necessities and it comes with a washing machine too. I came with my husband and 2 boys. We all loved it!

Good

Very noisy

Friendly staff, nice and clean suite - but cheap with amenities. Stayed with my husband for 2 nights, we were given 2 small bottles of water, and enough Nescafé for 1 cup 😂 would be nice if the property considered these small details

We only stayed here for one night during a long layover in Cairo. Overall, the experience was fine and on par for what we expected considering what we paid. The room was adequately stocked with everything we needed and was reasonably clean. The location was also convenient, with plenty of restaurants within walking distance.

Nice size room. Very nice people. It’s worth every penny.

Nice and clean apartment with supportive staff.

Clean and nice building and well equipped comfortable room

Studio is fitted out. Location is very close to key area in Heliopolis and Nasr City.

Good place

The accommodation is so Good and clean. I really recommend it, and plenty of Resturants and Coffee shops around.

Great propert and wonderful staff

Super modern amenities and pretty close to downtown Cairo. What more can you ask for.

Overall great stay, these are fantastic apartment hotels in Masr El Gedida area! The rooms themselves are brand new, very modern and decently spacious. Beds are comfortable and kitchens are well-equipped! 24h front desk is also an added benefit for apartment hotels. Only two complaints: (1) rooms didn't feel like they were deep cleaned at check-in (floors were obviously not mopped), (2) Prime Residence needs to clarify the differences between the room types! When I called them I was told they're all identical in terms of what's inside the rooms and only difference is square footage but this is very false! We booked a Deluxe and our friends booked a Superior which is lower rank and cheaper and they had a full 1-bedroom apartment while we had a studio! On another occasion we also booked the most basic room and it was missing a couch and the washing machine which shows that the differences are not just square footage.

Room was very clean and comfortable, and staff was friendly and helpful. Sadly we didn't get to stay long, just a quick overnight before a flight home, but would for sure stay here again.

Price performance ratio is excellent, very nice and clean facility, close to airport

Nice place

It was great and Mr Islam was very helpful, property is very clean , area is quiet and safe, rooms were very clean , I will definitely book again

War gut bis sehr gut. Preis /Leistung Verhältnis war eigentlich sehr gut. Sie haben sich Mühe gegeben, uns ruhige Zimmer zur Verfügung zu stellen. Ich bin zufrieden.

We love the apparent perfect will choose again

New, clean and helpful staff!

Booked this as we had a 20 hour stop over in Cairo. Hotel is close to the airport. Check in was smooth. Person at reception was very friendly and also gave us recommendations on where we could visit during our short stay. Hotel is new therefore rooms are modern and clean. Room had a fully equipped kitchen which included a washing machine which could be useful. Only issue I could really point out is the lack of sound proofing in the room. Could be an issue for those who are light sleepers as the traffic from outside is quite noisy all night.

Very good

Alors par où commencer, j’ai pas envie de dénigré l’établissement mais sans mentir il y a bcp de point négatif. Premièrement nous arrivons à l’hôtel vers 22h le mec a l’accueil nous dis que nous avons un all exclusive à noter que nous avons que le petit dej compris… bon ça encore ça va. En arrivant dans la chambre des tâches sur le mur noir je sais même pas ce que c’est… impossible de ranger nos affaires car impossible d’ouvrir la porte du dressing. Nous avons Wifi gratuit dans l’hôtel mais bon faut il encore qu’il marche par ce que juste d’envoyer un message sur what’s app 10min pour s’envoyer. Et la meilleure pour la fin par ce que je trouve ça très drôle. Il y a dans la chambre une télévision à disposition avec Netflix YouTube… Lorsque j’essaie de lancer une de ces applications il est impossible de l’utiliser, « votre télévision n’est pas connecté à internet » je décide donc d’appeler la réception, il viennent à 3 pour au final me dire que c’est pas possible. Je demande pourquoi et le mec hausse les épaules sans donner de réponse. Ça reste un bon hôtel dans l’ensemble mais je suis désolé vous pouvez trouver bcp mieux pour le même prix

It not what I expected. First the hotel is on the main street but you have to walk down an alleyway to get to the entrance. There are two flights of stairs without elevator to get to the lobby. The check in was easy. The room has all amenities as advertised. However, the sheet is itchy and we woke up with bite marks suggesting bug beds. They were doing maintenance during my stay and they turned off my water. I was able to restore it with a phone call to the front desk. This hotel is not right for me.

Place was super clean and nice, staff needs to communicate a little better we had to wait 40 mins to check in even though we booked it months in advance. But it was a very nice hotel other wise, Heliopolis is in a good location

Very quiet, clean, and comfortable. The staff is very friendly.

The hosts went out of their way to accommodate me as a non-arabic speaking individual and tended to my needs deligently

This place is really good but if you choce quite side apartment street side is really bad and you cant sleep because the sound of car horns is to much

I missed a room with 2 beds

Me alegro mucho que elegi Prime Residence para mi estancia en El Cairo.El.servicio prestsdo por el personal fue excelente.El estudio moderno y bien equipado.La zona alrededor limpia y cuidada.Facil de moverse con Uber.

Great location, clean property. Would have given them 5 stars if the windows were better sound proof as the street is very noisy

Front desk employees were good, reservation employees were terrible, I had to check out earlier and they refused to refund the rest of my paid reservation.

Very Good service prívate . Always someone at the front desk. In a Good location.

I have great experience with the staff in the hotel. Great service with Islam ordering Uber everyday. Also Abdullah was very helpful ordering food. One recommendation is to offer breakfast

I’m not quite sure where to begin, as this is my first time writing a review for a hotel or residence. Visiting Egypt for the first time, I was pleasantly surprised by the level of luxury at Prime Residence. Its location is ideal—close to the airport and just a short distance from City Stars Mall. I was impressed by the design and cleanliness of the residence. The staff provided exceptional service, and I felt secure throughout my stay. I wholeheartedly recommend this place to anyone visiting, and I’m already looking forward to returning in June. Thank you for showing me that Egypt can be as luxurious as Dubai!

Très comfortable résidence et personnel très sympathique et très agréable

The location is fantastic, and the staff is friendly. The amenities are great, with a hair salon nearby, taxi services available, laundry provided, and complimentary water. The apartment itself is very good—though it doesn’t get much natural light, this wasn’t an issue for us as we spent most of our time out exploring.

The room itself was good, staff were friendly and eager to help especially the night staff young man. The downside , two main things: 1- the hotel was half an hour walk to City Stars and not 12 minutes as advertised, which considerably affected my plans. 2- It’s on a main road, almost like a very busy highway with almost ZERO noise isolation, even with ear plugs it’s difficult to sleep in spite of very comfortable bed. I would’ve extended my stay, if it wasn’t for the noise.

المكان نظيف وهادئوقريب من محطة مترو والمطار الموظفون كانوا متعاونون في تعاملهم وسهولة في الاستفبال والمغادرة

The property is very clean. Staff are cheerful and helpful. When you ask for help, they respond quickly and solve the problem The only problem is the internet is very weak.

Comfortable, clean and very spacious rooms. Excellent for singles or couples. Free bottled water on request. Used the laundry machine and hang to dry (although must bring your own soap). Air conditioner was strong and effective. Would recommend if you want to be outside of the main downtown.

The stay was very good staff is very helpful I would like to thank Abdullah housekeeper he was very very helpful, Islam front desk , Mohammed front desk night shif They are all very nice people and made my stay wonderful

Good accommodation, the staff is very helpful and the reception is fast, the room is very clean and very comfortable, I will repeat my visit to this hotel

新装修的酒店非常新，我当时住5楼，一边还是毛坯房。新装修有点味道。但是整体很新，布置也很现代，配套设施全新很齐全。有洗衣机，餐具，灶台，碗筷等，适合常住。不过服务人员服务意识一般，不知道是不是对服务费有很高预期，可能我们给少了，人家看到我们不太待见。离店时帮忙搬行李也是草草了事。所以多透气，多训练员工服务性，比让我们离店前填写酒店评价表来的重要。