Floating garden
Floating garden, Jalan Sri Wedari, Ubud, Ubud District 80571, Bali, Indonesia- Attraction
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Luxurious Balinese Architecture
Dwaraka The Royal Villas in Ubud offers a royal experience inspired by Balinese palace architecture. The infinity pool set amidst lush greenery provides a serene escape for guests. Each elegant room is intricately adorned with traditional carvings, offering a blend of luxury and cultural charm.
Indulgent Amenities
Guests can unwind in rooms equipped with modern amenities including air conditioning, flat-screen TVs, and plush seating areas. The en suite bathrooms are stocked with premium toiletries, robes, and slippers for added comfort. Some units even boast private terraces or balconies with stunning pool or mountain views.
Exceptional Services
From on-site dining options to spa treatments and complimentary bicycles for exploring, Dwaraka ensures a memorable stay. The 24-hour front desk is ready to assist with airport transfers and car rentals, making travel arrangements seamless.
To experience the epitome of luxury in Ubud, book your stay at Dwaraka The Royal Villas now.
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Sleeps
Up to 4 guests
4 adults
Beds
2 Queen bed (151-180 cm wide)
Room details
358 sqm
In-room amenities
Sleeps
Up to 8 guests
8 adults · 7 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Queen bed (151-180 cm wide), Queen bed (151-180 cm wide), Queen bed (151-180 cm wide)
Room details
450 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
120 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
120 sqm
Rice Field View
In-room amenities
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
180 sqm
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
50 sqm
Rice Field View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide), Sofa bed (Variable Size)
Room details
50 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
50 sqm
Garden View
In-room amenities
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
50 sqm
Garden View
In-room amenities
Sleeps
Up to 4 guests
3 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
50 m2
Pool View, Garden View, Mountain View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Large bed (151-180 cm wide)
Room details
50 m2
Pool View, Garden View, Mountain View
In-room amenities
Sleeps
Up to 2 guests
2 adults
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
120 m2
In-room amenities
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Provider-sourced guest reviews.
El lugar es espectacular, buena ubicación e instalaciones. Personal muy atento y sus servicios excelentes. Queremos destacar especialmente el trato recibido por Koming, fue nuestro conductor y guía en los distintos tours realizados, siempre disponible y amable. Gracias Koming por hacernos sentir tan bien en tu compañía. Gracias a todo el equipo de Dwaraka The Royal Villas.
Nos gustó todo.
The ambience and the nature surrounding the Villas
Stayed at Villa 511. Place is unfested with ants as the Toilet on one side is open to a small garden.
Service, die Lage und die grossen Toiletten und genügend Platz um Sachen zu verstauen. Auch dass es täglich neue Maniok Chips gab und neues Wasser fanden wir sehr toll. Das Restaurant und das Frühstück waren auch ausgezeichnet. Ich würde das Hotel sehr emofehlen
EL SERVICIO DE DESAYUNO. EN GENERAL HAY MUCHAS ESCALERAS EN BALI, EN CONCRETO EN NUESTRA VILLA TAMBIEN Y EL ACCESO AL RESTAURANTE FUE DIFICIL PARA MI MADRE QUE IBA ALGO LIMITADA EN SU MOVILIDAD, PERO ES UN SITIO PRECIOSO.
EL PRECIO FUE DESORBITADO PARA LOS PRECIOS QUE SE MANEJAN EN ESTE PAIS.
We loved this place. Rooms were marvelous. Staff attentive and helpful. Breakfast delicious. Beautiful to look out over the rice paddies.
Was a bit out of town but that was expected and not an issue.
L emplacement au calme d Ubud , les navettes gratuites et la gentillesse du personnel.
Rien, c était vraiment parfait
Everything. Amazing pools, gardens and staff
Nothing
Absolutely beautiful hotel! It is located close to the city center, yet you can’t hear the hustle and bustle of the city. It is quiet, peaceful, and a perfect place to relax and unwind. The hotel has a beautiful, authentic Balinese style, just as you can see in the photos. There are two swimming pools on the property, both perfect for relaxing. The staff are extremely friendly, polite, and attentive. Breakfast is served à la carte, with many options to choose from. The hotel also offers a floating breakfast, which is a lovely experience. I really enjoyed my stay here. If I return to Bali, I would definitely choose this hotel again! 🌴✨
Villa très confortable et spacieuse .
Le robinet dans la douche qui ne fonctionnait pas bien
Breakfast was excellent! The staff were lovely and always happy to help! It is a great location! Not too far from the hustle and bustle of downtown Ubud but far enough away that you can relax in the peace and quiet. The room was beautiful and I loved the bath!
I just felt that they were a little busy during my stay and were struggling to keep up. At times, breakfast service was a little slow. I found it was better to go later than earlier. I needed to ask for tea and coffee in the room each day as housekeeping had not replaced when servicing the room. However, whenever I did ask, they quickly rectified the situation. Check-out was a little time consuming as my bill was not up to date but they were very apologetic about this.
Отличные экскурсии с водителем от отеля, отель не соответствует своей ценовой категории, цена слишком завышена, завтраки оставляют желать лучшего, трансфером практически не пользовались, приходилось заказывать grap, полотенца серые, за такую цену хотелось бы получить хотя бы белоснежные полотенца. Персонал доброжелательный
Очень не понравился Убуд, обходите его стороной, как и сам отель не очень
Nic
Hrozne zacházení
Spacious, comfortable room overlooking the pool. Good food and lovely friendly staff. Easy access to the centre of Ubud but a green oasis/welcome relief at the end of the day.
Can't think of anything
Struttura immersa in un paesaggio bellissimo (mai vista una vegetazione così spettacolare prima d’ora). Ottimo cibo sia a colazione, che a cena. Bagno molto bello, con doccia spaziosa (sia all’aperto, che al chiuso). Personale estremamente gentile e disponibile. Ottimo il servizio navetta per portare gli ospiti in centro a Ubud. Il centro benessere fa dei massaggi da 10 e lode!
- la pulizia della stanza lasciava molto a desiderare. Sotto il letto era completamente sporco e in bagno abbiamo trovato un bel po’ di capelli degli ospiti precedenti. - in un albergo del genere, non mi aspetto che shampoo, sapone mani e bagnoschiuma siano la stessa cosa. - il wc era perennemente pieno di formiche giganti. Sarebbe stato sufficiente spruzzare uno spray per allontanarle. - in una struttura del genere, non mi aspetto un phon da hotel a 3 stelle. - la finestra della camera non si chiudeva bene, permettendo l’accesso a qualsiasi animale (infatti avevamo un geco che ci lasciava “ricordini” in giro per la camera) - poca cura dei dettagli: lampada sopra al lettini della piscina non funzionante; non ci è stata messa la carta igienica nonostante fosse finita (e ho dovuto esplicitamente chiederla); non ci è stata messa l’acqua che avrebbero dovuto fornire ogni giorno - illuminazione della camera pessima. Nonostante tutte le luci accese, era praticamente buia. - a cena, tempi biblici per farsi servire un piatto. Una sera abbiamo ordinato il dolce e si sono dimenticati di portarcelo.
Le lieu est idyllique, se réveiller dans la nature chaque matin est incroyable. Le personnel est aux petits soins, tout est facile.
Le restaurant est en retrait pas rapport au reste, sauf pour les petits déjeuners qui sont impeccables. Les chambres pourraient être un peu rafraîchies, niveau peinture.
Beautiful gardens Incredible food The kindest staff
Rendkívül kedvesek és segítőkész a személyzet
Nem volt érdemes medencés szállást foglalni mert a víz jéghideg a medencékben . Sajnos a félpanziós foglalás is rossz döntés volt, mindig agyaz a 3 menü volt. Nagyon untuk. A szállásról azt írják hogy séta távolság Ubud központja. Sajnos ez nem igaz, nekem legalábbis nem volt az. Számomra nem séta 1,8 km- er, a veszélyes motorosok között.
Everything!!!! Absolutely gorgeous!!!
Aracınız varsa konum iyiydi. Kahvaltı iyiydi. Calışsanlar yardımcıydı.
Spa ücretlerine ekstra ücret eklemeleri bence sıkıntılıydı. Ortalamaya göre fiyat yüksekti.
Fantastic location and staff very welcoming.
Nothing to dislike. The only observation we had was that it would have been great to have an area with more sun, rather than just shade.
We booked a Room with our own pool and it was just stunning with a beautiful outdoor bathroom. The entire place was calm and peaceful away from the hustle and bustle from the main strip in Ubud but within an easy walk or the free shuttle a bonus. Breakfast in the restaurant each morning was fantastic and a lovely start to the day.
Nothing.
皇家别墅,设计非常好
无
Nice staff, Natural atmosphere, conveniently located with transport facilities, varieties of breakfast and overall satisfied.
No Oven,
Absolutamente todo es fantástico en este alojamiento, la impresionante belleza de sus habitaciones, el excelente servicio de comidas, un personal de 10, una piscina con vistas a los arrozales que no puedes dejar de disfrutar. Aquí me he alojado en la mejor habitación en la que jamás haya estado. De verdad que no alojarse aquí es un error
Nada
静かでリラックス出来ます。ウブド中心部までシャトルバスがあり、渋滞しなければシャトルバスで5分程度の立地です。スタッフはとても親切でフレンドリーです。プールのロケーションも良いです。朝食はアラカルトです。夕食も美味しかったです。お風呂もパスタブがあるのでゆっくり浸かれます。何よりとてもリーズナブルです。コスパ最強だと思います。おすすめです。60分のスパのサービスもとても満足出来ました。
特にはなかったです。
Wonderful in every way
Norhing
Absolutely stunning place. Beautiful lush grounds in quiet location. The two bedroom pool villa was amazing, spotlessly clean and extremely comfortable beds. The pool was crystal clear too. The staff are amazing and very attentive and helpful. Food at the restaurant is very well cooked and presented beautifully, and the coffee is superb! We thoroughly enjoyed our stay and will definitely return on our next Bali adventure!!
Everything from the staff to how good the hotel was.
There was nothing there to dislike.
Die Suite war super ausgestattet, mit direktem Blick auf den Pool. Ruhige Lage. Am Pool hat man einen schönen Blick auf die Reisfelder. Das Frühstück und das Essen waren super. Mit dem Shuttle Service ist man schnell im Zentrum
Great property. Pools everywhere, excellent spa, great bar and restaurant on site. Close to main strip of town.
Rooms a bit dark so hard to see much in your bags/the room but not really an issue at all
Harika bir yer, çok güzel zamanlar geçirdik ve personeller çok güleryüzlü ve yardımseverdi, otel tertemiz ve çok güzel tasarlanmıştı
Herşey çok güzeldi :)
2nd visit to Dwaraka this time with family, The location is perfect. Villas are beautiful and well kept and staff cannot do enough for you. The restaurant has amazing food with a good selection.They have cultural dinners on a Saturday which are very enjoyable and a great price. Free shuttle service return to Ubud runs every 2 hours. Can't recommend this highly enough!
Property is very nostalgic and antique and room is very clean.Morning walk to the rice terrace.Swimming Pool was amazing view,and restaurant food were delicious.
Massage. When I went to massage bath towels were wet, I explained but they said they changed, but really uncomfortable by moisture. They changed but unhappy, they changed the bath towels but they didn’t close the door, we were nude.It was terrible experience. Shuttle bus pick up time was terrible especially 4:00 pm, there has traffic, I tell them traffic time should change the pick up time 4:30 pm to write or more frequently bus should come and pick up. We were waiting 4:05 pm bus in the end bus arrived at 4:35pm. No one’s fault but this is everyday, and sometimes too many passengers were waiting when bus arrived 9:00pm, everyone rush to the bus. Almost we couldn’t seated.Waiting so long and no seating will be terrible, need to improve.
Quiet and very clean
The time of the shuttle bus. Because due to the traffic, always late to pick up point. Stuffs are really depends on the people. Two I really don’t like were massage ladies. Especially yesterday the towel was wet, I explained and asked them to touch. They were unhappy and told me that towels were not wet, I think the moisture changed the towels wet, I asked them to touch, it was very uncomfortable. We were full nude but they open the door full open and unhappy face to change the bath towel. It was my birthday, who brought me the girl and a man were very nice and kind. She remembered me always nice to me in the restaurant. The man walked with us in the morning in the rice field. He arrived late by accident for the rain and he is living really far from this area, but he apologised us and after that kindly took us around the field. He was nice. Depends on the people, sometimes I don’t like the What’s App reception’s message but again depends on the people who reply.
Wir hatten ein Deluxe Zimmer gebucht. Dieses lag auf der dritten Etage,dementsprechend hatte der Balkon eine tolle Aussicht. Die Ausstattung war sehr gut und das Zimmer war extrem geräumig. Das Frühstück war à la carte, man konnte von lokalem bis europäischen Stil aussuchen worauf man Lust hatte. Das Personal war sehr freundlich und extrem hilfsbereit.
Spacious villas, a chance to get close to nature, an excellent breakfast, and most of the staff are very nice.. We were very satisfied overall.
Our reservation included half-board, but we only received 1 dinner (!). Therefore, the terms of the reservation were not met.(This was the confirmation: "Meal plan: Breakfast is included in the final price. Dinner is included in the final price.") The website does not mention that if you book through a third-party site, you are not entitled to the complimentary floating buffet breakfast. We were disappointed. The hotel provides a free shuttle bus. However, one evening (May 2, 2026 at 10:00 PM), a smaller vehicle arrived than needed, so we couldn’t all fit in. When we told the driver this, he grumpily went to get another car. When he returned (we waited 30 minutes), he didn’t say a word, he was angry at us. He didn’t even say hello. He was very rude. We had booked my son for a 15-minute foot massage (complimentary), but no one was there to greet him at the spa at the scheduled time. All the staff were busy.
Tout était super y compris les piscines
De hele groep werkt aan het zo goed mogelijk verzorgen van de gasten. Beste hotel ooit.
Niets
Hotel room, grounds, service, food, sraff friendliness and poola
Some stairs could use handraios
旅館裝飾古色古香,寬敞舒適,隱密性高,工作人員服務親切,值得再回訪住宿!
To był zjawiskowo piękny hotel - przekroczył najśmielsze oczekiwania. Piękna przestronna willa, z własnym basenem, otoczona morzem zieleni. Wewnątrz wszystko było piękne i gustowne - właśnie estetyka tego miejsca była czymś absolutnie spektakularnym. Willa urządzona ze smakiem, wygodne łóżka, piękna łazienka, dwa salony na parterze i piętrze, z piętra widok na przepiękny ogród. Tak mógł wyglądać raj. Cisza, spokój, prywatność. Bardzo pomocna i przemiła obsługa. Smaczne śniadania. Dwa baseny do użytku wszystkich gości - z bajecznym widokiem na pole ryżowe i ścianę lasu, otoczony pięknymi roślinami. Mnóstwo kwitnących kwiatów. Gustowne kamienny rzeźby. SPA na miejscu. Lokalizacja też bardzo dobra - 5 minut samochodem (hotel zapewnia transport co centrum co 2 godziny), ale można tez się przejść.
Nie było niczego takiego - wszystko było znakomite.
Un hermoso y acogedor lugar
The private pool is a highlight. We highly recommended it.
We mentioned that this was a birthday trip for my fiancé, and we were pleasantly surprised to receive a cake that said "HAPPY ANNIVERSARY." Hahaha, while it was a lovely gesture, we appreciated it nonetheless. Overall, we enjoyed the excellent service throughout our stay.
Great Villa and pool. Lovely food and wonderful staff
De stijlvolle ruime kamer met authentieke Balinese uitstraling in een prachtige tuin, het heerlijke eten, de rustige ambiance, het supervriendelijke meedenkende personeel
Niets
It was a really beautiful resort! Food was also delicious at the restaurant. Loved the private pool villas.
There was a water issue in the entire hotel where we didn’t have water all day. That was inconvenient but i suppose it doesn’t happen often. Just unfortunate this occurred during our stay.
Sijainti luonnon keskellä, oma uima-allas ja yhteiset altaat, spa, ruoka, huonepalvelu, henkilökunnan asenne ja palvelualttius.
O pequeno-almoço à la carte era fantástico e acaba por ser muito melhor do que se fosse buffet. Os funcionários são muito atenciosos e o hotel é lindíssimo.
This property is exceptional. We loved it. Paradise. We rented the two bedroom fellow with pool and we really enjoyed all of the amenities and decor. The restaurant was excellent. We enjoyed breakfast and tea each day. The pools were amazing.
Not a thing.
Fint hotell med egen liten pool , stora poolen hade 6 solstolar men lyckades få varsin varje morgon efter frukosten ! Välskött med många fina växter och statyer överallt. Personalen väldigt vänlig och hjälpsam !
Nedanför receptionen gick en svängd trappa från två håll ner till vårat rum . På kvällen var det väldigt mörkt så man såg inte var man satte fötterna. Jag ramlade ner dom sista 5 stegen , höll på att landa med huvudet före rätt i stenmuren !! Dwaraka : se över detta genast innan någon gäst skadar sig !! Det behövs bättre ljus !! Vi brukar alltid utforska området utanför hotellen vi bor på men här gick det knappt att gå någonstans på gatan , man kom liksom ingenstans ! Fanns dock en liten Mart ute på vägen. Shuttle ner till Ubud som egentligen tog 10 minuter tog 1,5 timme på grund av trafiken , det var helt hysteriskt ! Spelade ingen roll när man åkte , samma trafikstockning hela tiden . Bokade man upphämtning åkte bilen från Dwaraka till exempel 20.00 så stod man nere i Ubud och väntade i värmen för man visste aldrig när den skulle komma , tog för det mesta en timme. Inget Dwaraka kan göra något åt men vill ändå berätta .
Antique and luxurious mood, large spa and private pool. Every staff is kind and nice. I get excellent memories from this accommodation.
Sadly... the room which we stayed has open toilet. I liked it but my wife didn't... and also I felt little bit uncomfortable to have to use interphone to order something. I think if you make online order system, you will get better outcomes.
L'hôtel est dans un cadre très agréable. A 20 minutes à pied du centre ville, il y a aussi des navettes. Les chambres sont spacieuses et agréables.
Le restaurant nous a un peu déçu (salade césar sans poulet ?) Mais reste correct.
The layout of the facility is unusual, with a maze of outdoor stairs and corridors leading to different portions of the complex. Some might find this charming. Others might find it tedious.
Location and shuttle service -pool was nice
Our villa was a bit dirty and had rats (my husband found/saw them) and they didn’t really seem to care or do anything about it. Also not a super kid friendly space
Beautiful setting and an oasis of peace in a hectic town. Spacious and comfortable rooms and incredibly attentive staff.
This resort is exceptional. An idyllic rural location, peaceful vibe, absolutely gorgeous friendly staff, amazing room service and lovely breakfast.
Nothing!
The property was gorgeous
The location was just outside a walk from town
Wir haben ein Zimmer mit Blick auf die Reisfelder gebucht, aber man konnte diese nicht mehr sehen, durch die dichte Vegetation, was überhaupt nicht schlimm war. Es war so noch viel schöner als gedacht. Es war schon fast perfekt! Shuttle-Bus nach Ubud, Teezeit zwischen 15:00-17:00 Uhr. Echt spitze! Frühstück zum Glück kein Buffet, Menüauswahl. Sehr leckeres Essen. Nach einem Tag in Ubud ( katastrophale Menschenmassen), Ruhe pur!
Das einzigste was ein wenig gestört hat, Pools bisschen kalt.
The room is clean and beautiful. I love the pool inside the room. The breakfast is very delicious!
i have nothing to complain. i would like to come back again.
There is nothing really to say about the hotel rather than it's amazing in all possible ways. The setting is so natural and in the same time luxurious, the food is delicious, the SPA is great value for money and it's a walking distance from the downtown if you don't want to wait for the shuttle. They also offer bikes if you fancy a little exercise. All in all, a great experience so do not hesitate to come give it a try :)
We booked 2 rise fields view villas but only one of them had an infinity pool that opened to the rise fields. The other one had a pool with no view but a terrace in from of the villa, which had a view of one of the main pools and in the back and a bit to the side, the rise fields. I will not take a point out of the hotel score for this but I do find it a bit unfair that this villa is also part of the rise fields view villas and is sold as such. I would much rather categorize it as a garden pool villa.
We hebben "Puri Taman Sukawati" als type accommodatie gekozen en dat was als een koning in het paleis. Dit is een typisch Balinese woning met zo'n 7 schitterende gebouwen (waaronder 2 slaapgebouwen waar je slaapt), maar eigenlijk zijn het paleizen incl een tempel. En dat is allemaal onderdeel van je accommodatie. Weet dat het personeel zelf ook gebruik maakt van deze tempel voor offerings. Dus als je 's ochtends wakker wordt en naar buiten loopt, liggen er zo'n 7 mandjes met offerings en wierook overal in het gebied. Wat een unieke ervaring. Verder was het ontbijt het meest uitgebreid van al onze resorts op Bali. En het pendelbusje brengt je in 10 minuutjes naar het centrum van Ubud.
Besef dat bij de "Puri Taman Sukawati" accomodatie 1 slaapkamer vlak langs een weg ligt. Je ziet het niet, maar je hoort het wel. Ofwel oordoppen 's nachts in, maar die heb je eigenlijk overal wel in ivm de hanen en honden in Bali.
Paradiesische Unterkunft mit individuellem Flair zum Rund-um-Wohlfühlen !
Very comfortable and clean. The staff were so friendly and helpful (even arranging a courier to send on something I left in my room after checking out). The breakfasts were some of the best we’ve ever had.
Beautiful gardens and excellent rooms
Resort a fair distance from Ubud. You had to get transport in order to get around. Contacted the resort to check if there would be issues with stairs before booking. Advised there were lifts to rooms. Unfortunately not advised that there were flights of stairs 20+ to restaurant rooms etc. This place is not for the mobility impaired as you will be trapped in your rooms. Advised that they could bring us in the back way but back room always blocked with cars and still 10+ stairs
The room and staff were outstanding. Breakfast, lunch and dinner were good. All the staff were helpful and friendly.
No soft cushions at the our villa's private pool, which meant that the sunbeds were uncomfortable.
The staff were fine but did not feel very personable
Very clean and well maintained room nestled among lush green forestry area , lovely clean pool, had limited breakfast options
10/10 would stay here again and recommend. Beautiful pools. Incredible gardens. Lovely staff.
The beds were a bit more firm than I’m used to but not a big deal for a few nights.
The staff are amazing, the room has so many thoughtful touches (eg mosquito repellant), the gardens and pool were absolutely beautiful. It felt like a sanctuary in the busyness of Ubud.
The only con was that it was very warm on a few of the nights, and our aircon and fan didn’t work effectively to cool the room. We ended up having a couple of nights where we couldn’t sleep well because we were too hot.
Perfect location privet pool
Delicious breakfast and beautifully designed villa. I loved the interior design and the Balinese sculptures! The hotel provides hourly free shuttle that takes you to the main area of Ubud. Staff was welcoming and friendly. Thank you!
We had the most wonderful stay. We loved the design and architecture of the villa complex. We watched the men prune and care for the trees each morning. The most beautiful mineral pool I have ever seen. Great food and warm service. We slept well and swam at least three times a day! It was exactly what we needed. We would love to return some day.
Other guests garbage; beer bottles, full ash trays and cigarette packs were left lying on the ground were left around the main pool until near mid day from the night before. This happened a few times over our stay and staff were not quick to clean it up for other guests to enjoy the space. I did not enjoy people flying drones around the pool.
Poor upkeep and maintenance. Mosquitoes, lizards, and cockroaches were all present in the room. We requested the cancellation of our 5-day booking. Fortunately the hotel agreed to our request and we booked 4 days in another hotel. Very dissapointing experience. The website photos and comments are not accurate and reflect a false image of the hotel. Staff were untrained and could not communicate with us. In all a very exasperating experience.
Everything.
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
Areas to consider
Cleanliness
8.25/10The villa was a bit dirty and had rats.
Service
9.72/10Incredibly attentive staff; excellent service throughout the stay.
Location
9.26/10A bit outside from town but manageable; shuttle service provided.
Room Quality
9.21/10Spacious rooms with an antique and luxurious mood.
Amenities
9.74/10Private pool and large spa available; many amenities enjoyed.
Value for Money
8.7/10Pleasant but felt it was not worth the money for some guests.
Food and Beverage
8.75/10Restaurant was decent, but some meals disappointed.
Overall Experience
9.99/10Exceptional stay overall; guests had excellent memories from their accommodation.