Kingston Hotel 16 - Legoland Johor Bahru, Formerly known as Amansari Hotel Nusajaya

Low quality

Improve svc

There was no proper check in system. We were told to take a seat and will be called for check in. And yet the person behind the counter never even get our name. How can she knows who come first when people start coming in for check in. End up people who came in later be entertained.

Run down and there was no housekeeping done.

No. Very disappointed

The aircon is bad. Like a soona inside the room, outside cooler than room temperature. I did request an invoice few times, but staff no respond on this for a month.

Far away from malay restaurant & food stall

Good

Good

1. Nothing to like at all

1.when entered smoke at at full of room 2. Aircon not functioning well 3. Toilet water leak 4. Toilet celing damage. 5. Poor wifi

Nothing is working here

Water shower flow very little water, aircon not working in bedroom giving out hot air, sofa in living room broken 1 leg, iron not in good condition, shampoo and bath soap dispenser broken.

no

acc broken and no replace room

Poor air con and poor showers facilities

No aircond Room dirty A lot of basic item don’t have Smelly at room

All I am not sacrific

Location near Educity. Only 7 min away

1. There is no complimentary parking for guest. It charge me RM5 per day. My trip 2 days 1 night, it charges me RM 10.😅. 2. No extra power point for hair dryer. The one near mirror that was terrible damaged. It connected to kettle power point. But, it is melt and can't be unplug. I have to use the power point behind the TV. Just wandering why the management cannot repaired it.

Nothing

location near highway

Water heater not working

Room clean. Service good. Location good.

Breakfast not much choice.

Use to be good under Aman Sari now Kingston it became hopeless Nothing is good

All of it For one aircond not working on and off call the maintenance ok at 230 am hot again No kiblat sign Sink clogged Breakfast not as good Parking also charge I dont think I will be staying there again pls take out from your list

Located at very good location

Nil

I Could't use meal

The staff mixed up the reservation, so we couldn’t stay at the hotel and had to go to another one.

The building was nice. Furniture etc was okay

Customer service is severely lacking. The staff didn't seem too interested in serving. A few times they said okay to a request but didn't follow through. Mostly though, they just outright decline. The bidet was leaking. The bathroom was very awkwardly designed so the door touched the sink when fully open and the toilet was behind the door. WiFi was patchy and almost non existent. And most mind bogglingly, they do not provide hand soap. You can have toothbrushes, toothpastes, shower gels and shampoos, but you will not have hand soap.

I would like to formally raise a complaint regarding my very disappointing stay at this hotel. The staff were clearly untrained and unprofessional in handling guests. We were repeatedly disturbed by staff knocking on our door multiple times, despite already informing them that we did not want to change rooms. The room facilities were problematic, especially the air conditioning which was not functioning properly. One indian female staff member was extremely rude and raised her voice at us, which is completely unacceptable. There was a clear lack of internal communication among staff, as our request was not properly conveyed, leading to repeated disturbances. This experience falls far below acceptable hospitality standards. I strongly urge management to take this matter seriously and improve their service quality.

I would like to formally raise a complaint regarding my very disappointing stay at this hotel. The staff were clearly untrained and unprofessional in handling guests. We were repeatedly disturbed by staff knocking on our door multiple times, despite already informing them that we did not want to change rooms. The room facilities were problematic, especially the air conditioning which was not functioning properly. One indiab female staff member was extremely rude and raised her voice at us, which is completely unacceptable. There was a clear lack of internal communication among staff, as our request was not properly conveyed, leading to repeated disturbances. This experience falls far below acceptable hospitality standards. I strongly urge management to take this matter seriously and improve their service quality.

Lokasinya

No all ok

Very Clean.

Location

Nil

cheap

air conditioning is bad sweating the whole night , ask to change room and the staff say is normal, need to wait for 1 hour for the air con to be cold , but still not cold yet sweating alot

The personal parking was convenient. To be honest, the only other "pro" was that the lobby was actually cooler than the rooms.

​I checked in at 11:50 PM and immediately found bloodstains on the bedside table and some unidentified stains on the sofa. I was too exhausted to complain right then, so I tried to lie down at 12:30 AM. By 2:30 AM, I still hadn't slept because the room was incredibly stuffy—around 27°C. The AC was blowing, but it was just warm air. The central AC in the living area (the lounge area outside the bedroom) was completely broken. ​I called the front desk at 2:30 AM, and they sent a "technician" who was actually just a security guard. After a reboot, he admitted the living area AC was dead. They moved me to a smaller room, which I accepted just to get some rest, but it had the exact same AC issue. I didn't sleep a wink. ​At 5:30 AM, I complained to the person in charge, and they promised a refund. I checked out at 6:30 AM. It has now been 7 days and I still haven’t received anything. I won’t be back, and I’m not even going to bother chasing the refund anymore. Save your money and stay elsewhere. *Too bad booking.com not allowed to upload more photo n video

Hari kedua duduk bilik lain . Bau busuk dalam bilik dn tandas bau asap rokok sgt kuat

There are little ants in the room. And the people at nearby rooms leave rubbish and food at the hallway overnights.

Rooms furniture was old as well as aircond. No cool air from aircond. Customer services truly not responsive and non friendly.

Need to upgrade with the facility..first checkin the aircond having problem not cold, was change to another room but door lock having problem very tight to lock. But overall stay was ok..

Lots of parking space.

No wifi access in my room!!! 📶😤😩

The room was dirty. The sofa bed was so dirty & mouldy. The aircond were not working but they gave us a portable aircond. Request for extra pillow and told them we could pay, but they couldnt provide them.

Hotel nearer to Lagoland about 10 mnt..

Does'nt provide iron, need to request at counter..

Very bad

Staff was not friendly,bad attitude and bad communication.I ask for early check in,they said cannot.came at 430pm room was not ready.once the room is ready aircond not function.they send us fan.hilarious.then downgrade our room to smaller room

Bad

Very bad

breakfast

room air con. the room was feeling stuffy and sweating while sleeping

Nil

Room key doesn’t work properly, staff are not responsive! Key can unlock many different rooms

Nothing

Everything

Waited for an hr still unable to get my room . Been told that Aircon issue and troubleshooting is on going. Requested to change to other room. But informed all the room / whole building is had a problem with it . Very disappointed and request for refund end up. That was already passed 10pm.

Bad service. Receptionist just keep asking to wait. Never updated us the issue. Not just my room been affected. All the others room having a same issue.

Bilik kemas tersusun elok

Aircond bilik tak sejuk, iron baju takde, tisu tandas tak disediakan, sabun and shampoo tak refill, and service agak slow untuk ambik kunci bilik and tersalah bagi kunci bilik.

Clean and accesibilitu

No daily room cleaning service

Cheapest price

nothing

the room was so hot and the aircond not funtioning while at the lobby was freaking cold!!the room was left with smoke smell. even we have change the room for the 3rd time the aircond still not functioning.we have made multiple report but the problem does not resolved! the sucurity door guy that work from evening till night was so arrogance!not even a smile and look at people with fierce face! so rude!!!!!

I like that the staff assisted me every time. My room the first day was having an aircond problem, and they prepared me a new room for exchange. The thing is I like that they solve the problem quickly. I would give the experience 10 if it wasn't the AC prob. But I am honestly to admit that we will come again because of the staff friendliness. The breakfast is good too. My kids were having a blast.

Too bad the hotel was fully booked and I only got 2 single beds instead the previous one I booked a Queen bed, 1 single bed and a pullout sofabed, a room and a hall. It doesn't fit all my family the 2nd night stay, but they assisted rearrange the bed and gave extra sheets and pillows. I wonder if I can be charged for the new 2 single beds room instead of the family suite price. Can I get a refund for the extra pay for the room price?

Hotel biasa best

Aircorn panas.. Tuala koyak, alas kaki pun tiada

no water heater no aircond

Location. Price.

Staff so slow. I have to wait almost an hour just to complete the check-in process. Wrong card multiple times. Staffs not smiling.

Good to stay... Coffee house staff very friendly n helpfull... Credit waiter Fathul.. very good waiter..keep it up... Food very nice...