Poor Service. Old Hotel. Had various issues with the room due to cleanliness and due to the older hotel the room was very dated and lacking modern facilities. I would say I also had problems with the heat as it kept not working in these cold weathers. I went to reception on new occasions about how the room was up to plenty of standards the lack of toilet paper in one of the rooms and every receptionist I’ve spoke to just made excuses to say this building is old and expected me to agree with that, even though I paid for a room, when I asked to either a move rooms or move to another hotel in the local area, the team members refused and said unfortunately they won’t do that. It’s very upsetting. Every time I walk past the reception or try to speak to staff members regarding numerous issues including some bad service at the restaurant the staff are completely on their mobile phones continuously watching videos playing on them talking to other people while myself and another guess of walking through the office area. Very dated hotel in need of major refurbishment and clearly lacking in good leadership as the staff have more interest in playing on the phones watching videos that had trying to assist their guests. I have racist complaint with your management head office team.
English