Renaissance Shanghai Caohejing Hotel

Staff were friendly and food was great

Cortesia

Um pouco longe

A lot of choices but limited western options but still very good

Hotel ini sangat baik

整体乾淨及位置方便

被子有點薄

綺麗でスタッフが親切

市街地から離れている

Pulizia e qualità della camera oltre alla colazione e alla cena

Nulla

いつも清潔

Breakfast was very good, except for the tea and coffee.

Breakfast: the tea was very weak and had almost no taste. The coffee didn't taste very nice like normal coffee.

Clean room and friendly staff

Keine zahnpaster im Zimmer bei 5 Sternen.

Много хубаво

Super hôtel and great facilities and staff Good breakfast

Location

Booked with my wife name on reservation with a confirmed night award upgrade certificate on one of the suite with lounge access, due to my flight cancellation I could not make it to the property for the 2 night stay. We completely understand the fact they're not able extend my Titanium benefit to guests on reservation . But the on site manager Natalie Zhou insisted on refusing the lounge access which should already be part of the suite room rate that we've paid for and confirmed from the certificate , this absolutely nothing has nothing to do with Titanium benefit. When we requested a housekeeping at night , the housekeeper on scene made unnecessary remark while requesting to make the bed she proceeded smirked on her face and said " why bother , you're going to sleep on it anyways for the night" outright in my wife's face. This is just absolutely horror for them to say this. Worst of all , during the check out , the manager Natalie Zhou cancelled my stay and moved / charges stay to my wife account , without my consent . I have booked and confirmed the room , I would think the account holder deserves the right to earn the stay credit and not to just cancelled the stay. We've stayed many marriott properties in China, this by far is the worst. The onsite manger contiunusly requesting that I need to call in while I stranded on remote destionation with cancelled flight. Just to be clear, before the arrival I have chatted the property numerious time that I have told them my wife will be checking in , and gave them the heads up prior to confirm her name both in english and chinese name on the reservation and not just random person.

Very clean and comfort bathroom, location is good, just 7-10mins to difference metro station. Very quiet. the only flaw there is no bellboy to help.

I am writing to report a very concerning and unacceptable incident that occurred at your hotel on the night of Tuesday, 28th May, at approximately 11:00 PM or shortly thereafter. While I was attempting to use the guest elevators, I was approached and followed into the lift by an individual who I believe was not a registered guest and was present for illicit purposes. This person was a lady dressed in a black formal shirt. She did not press the lift button to call the elevator, nor did she select a floor upon entering the lift with me. Once inside, she proceeded to offer me illegal massage services. This experience was deeply shocking and unsettling. I chose to stay at/visit a Renaissance hotel expecting a high standard of safety, security, and professionalism. To encounter an individual soliciting illegal services within the hotel, and specifically in an area like the guest elevators which should be secure, is completely unacceptable and raises serious questions about the hotel's security measures and vigilance. This incident has significantly impacted my perception of your hotel and the safety it affords its guests. I am extremely disappointed that such an occurrence could happen at an establishment of your reputation. I urge you to: Investigate this incident thoroughly. Review and significantly enhance your security protocols to prevent unauthorized individuals from accessing guest floors and soliciting guests. Ensure the safety and well-being of your guests is treated as the utmost priority. I trust you will take this matter with the seriousness it warrants and implement immediate corrective actions. I would appreciate being informed of how you intend to address this issue to prevent future occurrences.

The service was professional, friendly and efficient. I had a morning call, but I missed it. 5 minutes later, a lady came to knock knock on my door to make sure I was up.

We appreciated the staff’s professionalism and warmth throughout the hotel during a busy holiday. Very special thanks to Natalie, who, at check-in, dinner, and our departure met us with friendliness, thoughtfulness, and kindness—again, despite being very busy. Much of our lasting positive impressions of the hotel stem from her superb hospitality. Further thanks to Bella at check-in, Cora at the fitness center, and Maggie, Mary, and the entire staff on 28. The entire staff was excellent during our brief stay. Thank you.

Excellent experience , and I like the hospitality provided by all.

The sleeping bed is soft in the middle

We had a wonderful stay in the hotel. The room is clean and nice and the staff are helpful and friendly. It was a short 8 mins walk to food and Caohejing in City, a swanky mall where u can get your shopping done. The 12 mins walk to the subway station is also a pleasant one. The hotel is just next to Tencent.

The bathroom was big, few English speaking channels (4) , very good breakfast

Rooms not well maintained Corridors had a bad smell

Top-notch

Clean and comfortable bed, near MRT and shopping area

Great hotel for the money.

Peaceful!

Nothing

Peaceful stay!

Nothing

Gym

Na

Hotel is extremely well kept. Breakfast is very good and staff is very helpful. Metro is just a short walk away.

Everything the food, tge staff, front desk, housekeeping everybody did great job. They found money in my pocket during laundry and it was returned immediately. High standards from all aspects. Close by tge train station whihc can take you anywhere in Shanghai.

Pros. - very nice front desk service with warm welcoming gestures - superb breakfast buffet and service with extraordinary food quality and variety - spacious bath with stunning view of neighbourhood area - nice bar/lounge Cons. - a bit hot in the room even with AC due to unexpected hot weather in this season

Excellent service, amazing breakfast, very clean and nice room, clean and functional fitness facilities. Really enjoyed the stay.

The staff were excellent and friendly. The breakfast options and quality was great

Spa not open

All the staff was excellent. Breakfast had a good variety and quality. I enjoyed the stay a lot. I stayed in 2029 room number. It was a corner room having a large window with a lovely view outside. 👌👏👌👍

NA

Best hotel ever and I stay in different hotels every month. Hospitality of the staff is top!

A lovely hotel close to a location we needed to visit. Rooms were nice, all facilities very clean but the stand out were the staff. Not only were they very visible and polite but spoke very good English for what is not central Shanghai and were extremely helpful.

Pillows were too soft but that is personal taste.

Everything about this hotel is wonderful, from the rooms, breakfast buffet, staff and location! We love this hotel, we recommend it!

Great all around- highly recommend good value for the money

The perfume smell they pump into the lobby- grateful it’s not in the room

출장으로 묵었는데 깨끗하고 좋았습니다

The hotel was clean at all times and the staff was really helpfull and friendly. Really recommend this hotel if you are planning to stay in Shanghai.

It’s a good place to stay. Not so far from metro and SHA.

The rule of wearing swimming hat a bit weird for the hotel pool

Best experience. High recommendation ! Room, hostess, breakfast.

We had breakfast and dinner included in our booking. Especially the dinner was great value for money, and we would like to thank the dinner staff for their fantastic service! Considering also the pool, the hotel is ideal for a staycation

The jacuzzi was under maintenance. Will it be repaired soon? Then we would like to come back!

Return customer here. Again, very pleasant stay, amazing buffet breakfast experience.

Hotel is well maintained and room is good size. Has shower stall and bathtub.

Seems quiet in the evening as it’s surrounded by offices.

Todo excelente, solo que está un poco retirado del centro de la ciudad, aunque no falta nada en los alrededores

Lovely hotel, will certainly stay in Renaissance hotel more in the future and especially if I’m in Shanghai

This is a very good hotel, I don't have a single bad experience. Its clean and in very good shape, all personnel are very friendly and helpful. The hotel have several restaurants and they all are above average and affordable.. The fitness area is also really good for a hotel. This will be my goto hotel for future visits in Shanghai.

The staff are very friendly and helpful, restaurants and shops are about 10 minutes away and taxis are easy to find.

The only problem is the air conditioning; the maximum cooling temperature is 23 °C. I asked the hotel to decrease the temperature to 19 degrees C, but it cannot be achieved and air conditioning controller is ineffective. Therefore, I did not enjoy sleeping well for two nights. Overall, it was a great experience.

The hotel is very good. Customer service is ok. They are good at English and care for customer’s feedback. However, I forgot something in my room, when I come back to ask for it, they need to check for a bit long time. It will be good if they can help customer to check if anything forgot. Room decoration and arrangement pretty good. Breakfast is very dynamic and change menu time to time. Metro 12 station just 100 meter far away very easy to reach city center.