Siem Reap Riverside Hotel vs Similar Hotels

Some guests complained about hard beds and extra charges for room upgrades.

Mixed feedback: some tasteful, upgraded rooms and classic style, but also complaints about dated elements, dark rooms (painted windows), a problematic shower, and rooms in separate buildings.

Mixed: rooms are described as comfortable and adequately sized but basic and sometimes dated; reports of hard pillows/mattresses, downgrades and occasional poor room condition.

Complaints about room conditions including smells, outdated facilities, and insufficient maintenance.

Some reviews mentioned discomfort and issues with air conditioning.

Rooms are generally reported as clean and cozy, though some maintenance issues (debris under stairs, a cracked tile) and isolated cleanliness lapses were mentioned.

Mixed comments: several guests mentioned odors, dampness, stains, uncomfortable mattresses and insects/geckos in rooms; others described rooms as reasonably clean — overall below the hotel average.

Issues noted about unclean floors and poor room conditions in multiple reviews.

Multiple reviews highlight a great location near local eateries and attractions.

Frequently noted as central, quiet and in a great area — described as fantastic for short stays and close to central sights.

Very strong: multiple mentions of excellent, central location within walking distance of the centre; quiet street and convenient for sightseeing.

Described as excellent and close to the city center, contributing positively to the stay.

The staff are noted as very helpful and attentive.

Staff repeatedly described as exceptionally kind, helpful and welcoming; multiple reviews praise staff assistance with tours, upgrades and guest requests.

Consistently praised: staff repeatedly described as friendly, welcoming and helpful (assisted with laundry, communication and requests), making service a strong point.

Staff were described as warm, helpful, and attentive despite some reservations about professionalism.

Breakfast variety could be improved, but quality was good.

Breakfast and buffet are often called good or excellent; restaurant food acceptable, though some guests found the venue's repetitive music intrusive.

Generally acceptable: breakfast is included and described as quite complete by many, but some guests found it minimal or unsatisfactory on occasion (limited options).

Breakfast described as adequate, but not specifically highlighted in reviews.

Guests enjoyed the swimming pool and some amenities, but noise was an issue.

Pool and basic services (tour help, laundry, bike rental) are valued; minor negatives include initial lack of small room amenities (toothbrush/comb) which were supplied on request.

Generally positive: pool, AC, laundry service and fridge in some rooms noted; pool and facilities appreciated though one report mentioned brown pool water.

Noted presence of pools and good views, but some amenities were in poor condition.

The budget stay exceeds value for money expectations.

Multiple reviewers state excellent value and reasonable prices — good room upgrades and overall cost-performance praised.

Strong value: several guests stated it was great value and recommended for budget travel, despite isolated issues (refund/staff organisation) reported by a few.

Good for budget travelers, but issues with room quality suggest limited value.