The Boardwalk Hotel

A great reception when checking in but downhill from there. Apart from reception the staff attention to residents is shocking. The room was poorly prepared, signage said do not drink the water, water is provided, we are still waiting! Dinner in the bar was a joke, staff pay no attention and when the food eventually arrives it is cold. We will not be back.

It was conveniently located to shops and restaurants. Food options in the hotel limited and served a chicken and vegetable soup to a vegetarian (requested vegetable soup).

The staff was unfriendly. There are no family dining options. There are no amenities in the room. The room was very hot and we couldn't sleep.

This hotel is absolutely GORGEOUS! Every detail is solidly and thoughtfully constructed, from the chair rail lining the hallway to the sliding bathroom door. But form without function is of little value, and the staff brings the function in spades. Everyone we met went out of their way to answer our questions. Special shout out to Reginald at the concierge desk-he was kind, knowledgeable and generous with his time and helped us to book an amazing outing! He knows the area and the hotel inside out and made our stay even better. The property is located across from the beach-it’s an easy 5 minute walk to the water and the pier as well. There are many restaurants adjacent-don’t skip Hello Beach! for some truly delicious food. There are also several restaurants and bars within the property, and a gorgeous indoor pool plus a stunning outdoor pool as well. We will definitely be back!

It was a beautiful location and the stay was comfortable. The hotel was clean and well kept. The breakfast buffet was delicious and a lot of variety.

Always a pleasure staying here. The staff make it worth it. The breakfast is very good. Rooms are clean and the hotel is walkable to everything; the beach, mall, shops, etc.

Amazing stay. Great hotel. Wish the breakfast had water and sparkling water included. Awesome how centrally located for all Ironman activities.

Nice place

Great location in Summerstrand. Having the mall right beside us for beach and restaurant access was excellent. Enjoyed the pool both days but it really needed to be vacuumed on the second day. Breakfast area was lovely and the food was good but not great.

The staff is friendly, clean but they didn’t clean me room. Reception and kitchen has to co-ordinate as my daughter was denied breakfast I had to fight that she’s in the booking. It needs to improve my toilet flush was not functioning it needs an upgrade . Staff helpful and friendly. Safe environment, security is good, spa excellent

It’s 5 star That’s it

Dinner service was very slow.

Pretty Georgian style Hotel that was conveniently close to the airport and the shopping mall and across the road from the beach. We had Large spacious room on the 4th floor overlooking the pool area and sea. I nearly cancelled this Hotel as I read the reviews but to be fair, it actually exceeded my expectations. I don’t have anything negative to say about the hotel. We use the spa The treatments were quite expensive for South African prices but we’re from the UK so it was reasonable for us. I did think it was a little bit cheeky that they charge Extra to use the sauna steam room which would double the price of your massage. However, the massage was exceptional experience. The spa is an outsourced supplier to the hotel sitting. In door pool and out swimming pool there’s also a small gym with a couple of treadmills and a few other machines as useful as also water available. The shopping mall is very close by and a couple of supermarkets. Lots of restaurants you’ve got children is a cinema and an arcade. Breakfast was ok - buffet but included in room rate . Platinum level Expedia members we got a free bottle of fizz waiting for us when we arrived, which was a nice touch. They were secure car parking facility underneath the hotel with direct access into the list and straight into the hotel. The hotel was very quiet at night. We had no loud noises which I do and we felt safe.

This was a really nice and really comfortable hotel. The room was beautiful! I did a massage at the spa too and it was wonderful. It’s not on the water but it has great views of the water. They had a mall attached to it that we walked around and at dinner there. It was very nice.

Good hotel in a convenient location. Rooms have awesome sea views. Hotel has the best Spa in the city.

Fantastic dream hotel. And we got an upgrade to a,suite room. Incredible breakfast. All great !!! The service, the swiming pool. Awsome

We had a fantastic stay at the Broadwalk hotel. Amazing service and really big rooms! Staff were all so lovely and helpful. Would highly recommend

breakfast very good check in went check out very nice but i arranged transport to airport by hotel and wasn't annotated in the system for early morning transport so i had to wait over 20 minutes.

Hotel was lovely. Easy free parking. Situated right night to a small mall where we had dinner in a restaurant on the seafront. This was great. Room was large and so was the bathroom. Windows opened fully to show sea and pool view. Only stayed one night. The only thing I didn’t enjoy was breakfast. This looked like it would be lovely but didn’t taste great, particularly the pancakes and coffee.

Nice enough hotel but super outdated. The beach area used to be nice but is really rundown these days. Close proximity to the mall and beach.

Love the bath in the room.

Superb location and lovely room on top floor. Outside pool was deserted but indoor pool full of kids. Nice peaceful sunbathing 😎. Staff were so helpful although a little slow at breakfast. Casino has smoking and non smoking areas which is good and I paid for the stay with my winnings 🤑

Convenient area and close to beaches and shopping centre

The standard of the hotel has dropped significantly. The curtains did not close properly. There some tv channels that were not playing. The bed side lamps were not working. All of the above were reported, but nothing was done. Lastly, at the dinning hall during breakfast you are made to wait because it is full and yet there's a space where they could prepare for more guests. The experience there was 3/10.

Majestic property for an overnight stop.

Great hotel, good service and value for money

High-end hotel very well located. Quiet rooms, comfortable beds, great breakfast. Would go back. The casino across the hotel is disappointing. We left after 10 minutes.

It is an nice hotel. The rooms are clean and spacious. They are under staffed in the breakfast area or the staff are.very well managed. The assistant manger was excellent. She resounded personally to some feedback I gave about the state of the gym equipment. And gladly extended by check out time. I would happily recommend it as a place to stay in PE

Perfect location for why we were there. The information desk could be more helpful but the other staff were very friendly and accommodating. Very comfortable hotel.

First class everything, loved the breakfast !

the hotel is nice , and we had to big window to the beautiful seaside.

Great

Clean hotel with good service. Breakfast was average at best and staff creating lots of noise in the kitchen.

Very nice hotel with friendly reception and concierge staff. Restaurant staff in the morning could have been more attentive but overall would recommend staying here.

The hotel is in good area,shops,food courts and entertainment facilities are very close to this hotel

We wanted to have dinner in the restaurant, and were told we didn't need to book, just to turn up, which we did but it was closed ???

Very large suite with all we needed. Good recommendation on places to eat. Good service.

Great location, close to lots of bars and restaurants. Lovely breakfast

Excellent location. Stylish rooms. Great spa. Flies in room not ideal

Good location near beach, restaurants and shops. Immaculate interior with luxury feel.

LOCATION IS FANTASTIC . THE SEA VIEW IS VERY LOVELY. THE RESTAURANT HAS VERY GOOD MEALS. BOARDWALK IS ALSO WONDERFUL.

Lack of staff, no restaurant and any other nearby restaurants poor quality. . Only bar smoking allowed. Gives the impression it is by the beach but have to cross a road and car park to get to it

Lovely location close to many amenities. Staff were very friendly and willing to assist

Stunning room! Best hotel on our 3 week stay in South Africa.

Beautiful hotel. Very friendly staff, great facilities, lovely indoor and outdoor pool. Great location - couldn't ask for more.

The view that we had of the sea off our balcony was really beautiful and breath-taking. The Hotel was convenient to the Boardwalk for restaurants and etc

Lovely hotel, beautiful large room with lovely view. Found the restaurant service and food to have deteriorated over the years.

View rooms with sound proof,bed comfort and linen, breakfast. Limited in- dining service is its only downside that I experienced.

The hotel is amazing but on arrival at airport the driver met me .my husband who had been in port Elizabeth for awhile also met me at airport but the driver Would NOT take him to the hotel even though we were both staying their told my husband there was no room (which I did not find out till later) but I was the only person in the car so the business people had to drive out of their way to take my husband to the hotel not very happy wish I had not given him a tip

Very good

First time at the Boardwalk. Usually stay at a smaller facility for the ambiance but traveling with kids this time and wanted a safe place to wander around after dark. This worked very well. Enjoyed the heated indoor pool and got a great Foot Massage from Fatima. Breakfast buffet had a nice variety of choices.

On first sight looks nice, but service not at the standard expected. View from room was beautiful but room were dusty. Pool area closed for service and restaurant in hotel far below 5 star standard.

Our overnight stay here was truly special, especially since we received a complementary upgrade to a luxury suite. The room was exceptional, lovely ocean view and friendly staff. Will definitely come back.

A huge conference and casino complex with excellent reception staff. Vast room - just what we needed. The complex is a little old fashioned but it works well.

The whole ambiance was very good, however it was organised chaos for everything else. We arrived at 13.45 and expected a 15 min wait as check in was 14.00. The room wasn’t ready and we eventually got the key to the room st 14.25. We were also expecting a bottle of wine upon arrival - this didn’t happen so we had to ask for it. The balcony was a communal one and other guests were walking between rooms past ours - no privacy whatsoever. The shower leaked badly, flooding the bathroom floor.

We had a very comfortable night in a duplex room but the air conditioning downstairs did not cool, only blew air, and there were only two feather pillows when we would have liked 4 or 6. We were disappointed not to have dinner at Kiplings which was closed on Friday night but had a great meal at Ginger next door to the hotel.

Overall experience was a great one but my light switches in the room was not working. It a pity I only stayed for a night but I will definitely go back because the team is friendly and very attentive at the Boardwalk Hotel.

Location is perfect because the are many things to do around. People is very friendly.

Lovely hotel opposite beach breakfast excellent free underground car park very good hotel.

Stayed for 2 night, good restaurants on site. Lovely decor and friendly staff. Breakfast was fantastic. Beds were comfortable and I enjoyed the heated indoor pool. Only thing was The room smelt a bit like stale smoke, although a non smoking room.

I had booked a normal room. When I arrived I had a nice surprise. They out of the blue decide to update me in a big suite. Like really big one. Them 5 minutes after I was in the room. A girl just comes to bring me a bottle of wine has a complementary of the house. I could have passed the week there! The attention was exceptionnel. Thanks all the staff of The Boardwalk.

Spacious, colonial and lives up to 5 star rating. Reception always willing to help and nice shower and bath.

Friendly and attentive receptionists. Deep Victorian baths and separate strong hot shower. Luxurious bed with awesome views of the Harbour. Two clear blue pools and a relaxing bar. I left my passport In the safe and one phone all it arrived with the hotel driver at the airport in 20 minutes. Room service hake goujons were not the best. But breakfast was good

Lovely hotel, great breakfast especially the pastries and the little wag tail that ventured in for crumbs off the tables. Good location and super spa.

Nice spa experience .... priced right ... excellent massage ... best spa for the price ever !

Not up to expected standard!

We loved our stay at the Boardwalk. We were there for a week and we were happy with our choice.

Located just across the road from the beach, the hotel is well positioned fo cater for all requirements. Plenty of restaurant choices in the attached boardwalk area means you can safely walk to dinner. Just a short drive away are some lovely fine dining restaurants, and the hotel are happy to provide a readonably priced car to take and collect you from these. A small outdoor pool provides a cooling dip from the heat of the sun, with comfortable loungers for relaxing. The room was large and comfortable, ideal for a longer stay.

We didn't expect to find a hotel this nice in Port Elizabeth. First class.

The experience was very good. The theme of the hotel is vintage and that is carried everywhere. The location is amazing, with lots of restaurants and the beach in close proximity. The staff is friendly and the breakfast was a good spread.

After spending nearly £400 pounds on a 2 night stay I booked a twin room with 2 single beds I received one double bed for 2 men to sleep in for 2 night When I went to unpack my clothes the wardrobe had the previous gusts clothes in there so asked reception to remove One towel for 2 guest had to complain to get more Toilet roll not replaced second night had to ask for this It makes me laugh you sent email did I get vip service the answer was no did a get a free something the answer no Shame the service was bad

Nice hotel but the service in the restaurant was very poor and much of the menu was not available including basics.

The staff was very accomodating and attentive to our requests. Great stay. My hotel of choice for the area

We decided to get married whilst in South Africa and stayed at this hotel in the run up to our wedding. All staff from porter up to management went out of their way to help us, even decorating our room for the occasion. The hotel was scrupulously clean and nothing was too much trouble.

Booked twin room but was treated as though only one person staying - only one breakfast available even though two people staying - Wifi blocks port 5901 and as such could not work as could not connect to remote machines.

In general an OK hotel. Only get the service during check in where staffs are eager to take your luggages, and show you how to operate the elevator, as well as where light switches are. Then, don’t expect any service. No turndown service - and we had a big suite. No towel at the swimming pool. Electric outlets in the room are not working. Staffs in the restaurant chatting to each other rather than serving guests. The Food at the hotel restaurant is horrible. We barely touched them, same to their breakfast. We only had some fruits - things not easily go wrong.

The best hotel in PE. Shame that breakfast is so disorganised it doesn't match the standards of the rest of the property.

Good experience. Stayed there twice now. One thing I noticed is that when I took the stairs to the basement parking. The wallpaper was coming off the wall from possible water damage

Totally amazing!

Given an upgrade to the Suite.. Enjoyed the hospitality.. Friendly employee's... the chef made special effort for preparing Vegetarian dishes for the breakfast... Cheers chef..

Amenities ,rooms and building very good. Staff generally not helpful e.g when requesting info or service no-one gets back to you.

Super location ,great welcome and Abby in the pool bar a real treasure. Concierge top rate. We lost a pair of glasses somewhere between the aircraft and the hotel. The guys went up to PE airport found and returned the specs to my very happy wife.

Requested early check in due to flight time did not get room until after 2pm

After reading the reviews I thought this would be a great experience, but it was not. Check-in was very quick. The hotel was empty so no wait. The gentleman who showed me to my room was nice, but he kept saying "welcome home." It got annoying after the third time. I stayed in a suite which was spacious, but I found the room to not be very functional. The only outlets that could be used were in the dining room which meant that all charging had to be done two rooms away from the bedroom. The lights had a mind of their own and could only be controlled through a main panel. Even the technician couldn't figure out how to get the lights to turn on in the lounge, so I didn't use that room much. The safe didn't work, so again another call for a technician to fix that. The view was okay, but you had to look over the gas station to see the beach. Room service...cheap, but poor quality. The chicken roll was okay. The drinks in the pool bar were cheap, but absolutely horrible. The fitness center was small and poorly equipped. Valet service was acceptable. FYI: You have to pay to use the refrigerator in the room. I've never seen that before. The worst thing of all: I asked for a late check-out (1 hour only, not a long time) and was told "no." Never have I been told that I couldn't leave an hour late. I was shocked. The hotel was not even remotely full. That tells you the level of service that you should expect. So many other minor problems that you shouldn't have at a 5 star hotel.

An excellent hotel with efficient and friendly staff. Cannot fault them in any way.

This hotel was an awesome place to spend our final nights of our two weeks in fabulous South Africa! We can't wait to return and stay longer at The Boardwalk next trip!

Excellent hotel, location, staff, pricing and service. Wish we could have stayed longer !!!

Great hotel. Beautiful location on the water.

I stayed here with my mom after a semester of studying abroad in Port Elizabeth. After seeing the outside for 5 months, the inside was even better than I imagined! The staff, facilities, and amenities were excellent!

We stayed at this location in conjunction with the IRONMAN African Championship and could not have been more pleased. The location proved perfect to support the logistics of the race and the staff was absolutely fantastic. I would highly recommend this hotel.

Stayed there twice now. Love it. Very friendly staff. Huge rooms.

Unfortunately we could only stay for one night. Had a beautiful and spacious room looking out at the sea. Staff were very friendly and helpful.

Excellent service,lovely big room with all the luxuries included. Breakfast was good and free parking was a bonus. We will definitely stay here again. Well worth it's 5 star rating!

One night only after long flight. Three rooms for double, twin and single occupancy double. Excellent value and service. Close to all amenities and entertainment. Friendly staff.

NO COMPLAINTS EVERYTHING PERFECT

One night stay after flying in from uk and before drive to game reserve. Lovely hotel room and very warm welcome on arrival. Breakfast was also very good and served in very pleasant surroundings. Not here long enough to use facilities but would definitely return or recommend

Great architecture and excellent attention to detail. Hotel is top class.

Good hotel and room had a beautiful view over the ocean.

Staff tries really hard, very friendly and comfortable hotel. However, too many glitches to call this a 5 Star Hotel. Had 2 rooms - lights all programmed off a central switch in room - did not work properly. Had to be re-programmed. Shower went from hot to cold, hot, cold etc. In second room, the drain from the bathtub not connected properly to the floor, hence a mini flood every time you let the water drain. Several other similar glitches experienced.