Sterling Kodai Valley

The view is okay Nothing great Better to stay near lake

The property is isolated, with no nearby restaurants or food-delivery options, so guests are effectively forced to eat at the hotel. The buffet costs ₹2,000 per person and is not worth the price; the other food options are also very expensive. The towels were dirty, and the atmosphere was not suitable for families, as groups of guests were talking loudly outside our room until 2 a.m. I would recommend staying closer to the lake.

Best thing is welcoming by divya and took care of us very well and excellent service

Excellent service by divya and team

Room, car park facility, suitable for family , property location

Need improvement in food taste and variety

STAFF BEHAVIOUR WAS VERY GOOD..

NOTHING

Food is great. Staff is courteous. Property is neat and beautiful They upgraded us to a double room (living + bed)

Location could be more close.

Perfect stay for families

Nil

The staff at the reception were great. It was quite a trip to reach the hotel, however we had a warm welcome by the staff.

The reception area is excellent. Yet the room were rather far, and on the second floor with no lift facility. That was quite problematic for the elderly persons travelling with us as well as for the luggage.

Good resort. But valued more. Nice breakfast.

More priced. This is my 9th visit kodaikanal stayed many resorts especially one resort more than 4 times. So comparatively it's doubled the expense and have the amenities are less than that. During the night we called for a doctor's assistance they said no. and in morning they said why you didn't called and we have assistance? Means no properly guided staff during night and in our emergency.

Staff behaviour is nice and polite

Play area or much costly

The pricing at the restaurant is very high. its as equal to a 5 Star Hotel restaurant.

Had a wonderful stay at Sterling Kodaikanal Valley. Loved the room, beautiful valley view, food and excellent service. We had booked a Premium Room with balcony and were pleasantly surprised with a complimentary upgrade to the Cycle-Themed Valley View Suite. A really thoughtful gesture! Special thanks to Deviya and Lakshmi from the Front Office for their warm and courteous service. They made our stay even more memorable. Thank you,

nice

all

Need renovation.. poor front desk staff behaviour. In-room dinning need to be improved.

Staffs are good👌🏻

Need better cleanliness..

It was a pleasant stay. Karthika and tika in reception were very kind to us and showed all the amenities in the rooms

Hospitality

Room

We booked the valley view room, Rooms were clean with an amazing view & the bonus was sunrise that we didn't expect, location is little on the interior side but that's also good as it's away from the traffic

NA, everything was good

Better

Service

We had an amazing stay at Sterling Kodai Valley. The staff were incredibly friendly, polite, and attentive, making us feel welcome from the moment we arrived. We were pleasantly surprised when they upgraded our room without us even requesting it. The accommodation was spotless and very well maintained, and the buffet had a fantastic spread with delicious options. Everything about the stay was comfortable and enjoyable. Highly recommend this resort – we will definitely be coming back!

The room was facing the valley, the room had a big glass window. They provided complimentary idli for kid.

The room was small and congested, outdoor kids play area was small but lawn was big. The receptionist didn't give a tour of the property. The coffee and milk products in room were not up to the expectation, my kid had to wait until 7.30 am for milk. My driver was also complaining about driver accommodation, they mentioned that 500rs will be collected in advance and 400 will be returned in reception but they charged 300 and the place was fully packed with other drivers. he could've easily got his own room for 250 outside. Food was ok, but don't expect south Indian. Had lunch at the restaurant, overpriced and the desert was not good. Campfire was also canceled due to rain, so overall you can still choose this place for the valley view, but it was not worth it if you are playing more than 10k per night, we had better experience in another stay in city with complimentary breakfast as well and it was half the amount we paid at sterling.

The hotel stay was decent overall. The location, spacious rooms, and beautiful views were definitely highlights of the experience.

I was disappointed that the activities were not complimentary. Additionally, the food felt a little overpriced for the quality and portion sizes offered.

Location

Maintenance

NO Internet Connection so it was a disaster to plan working during vacation

View and cleanliness of the property

Inexperienced staff

Ambience was good.

House keeping was bad. This time food also was no at all up to the expectation like earlier.

Location & view

Response from staff, took 2 days after 4/5 calls to clear used plates, kept outside, spread all around . Food not Upto the mark. Even restroom near reception was not clean.

Excellent rooms,and facilities....

The location was amazing and easy to access to other spots , and the staffs were friendly and it was neat and clean , safe for family 👏

Unfortunately the food was too bad and very costly, if yoh want good food with money value you better get it from outside and have , again the food was very costly 🤷

Restaurant pricing are very expensive.

Stayed for one day in the most premier double room 122 they had to offer and cancelled for second day. Hotel property is spread on a stiff cliff. Moving from one place to other is very difficult. Not at all suitable for parents and elderly. View is available from limited rooms only. No valet available. Parking is at the top and you have to walk all the way up every time. Rooms are dark with limited sunlight getting in. Space management inside room is poor making the rooms feel even smaller. Bed headboards were stained and dirty. Dining table was having marks of dried up food remains. Don’t go by the pictures on website and app. Restaurant is filthy with stain ridden seats all over. Breakfast menu was very limited and not worth it. Menu prices is more than 5 start hotel for no reason. Restaurant staff were wearing unclean uniforms and we could smell foul odour whenever they approached. Rotten food spilling from torn black plastic bags stacked at rear side of kitchen spoke a lot about their hygiene standard. Overall a very bad experience and we packed up from there a day early.

Hygiene and location

I like the view of vally in the morning

I didn't like the breakfast, staff's behaviour, room linen, dinner

All good and Great experience, we will meet this again

Nothing to say

Rooms

Ambience and common amenities

Riom

Location road very lliad noisy

Everything

Few more buggies can be bought

The food menu was not good and repetitive. This property is for sterling members , do not book if u are not member .the location is 30 min from city centre . I booked sunset tour from them , very poor and life danger experience.

Hospitality, service and the location of the property

Nothing as such

View from room

Toilets were not well maintained. Buffet had very limited menu though we paid in full

Ambience and property location

Food was too costly

Property was. Wonderful but the food isn’t that good

the rooms were clean..service was good

the food was not that great..I really didnt like the taste of food..food varieties were limited..may be because of lpg scarcity we are facing now..

Location and property itself

No complaints

Nothing except the breakfast

Amazing stay in the beautiful Valley. Food, Staff behavior and all is absolutely top notch. Would definitely visit again.

The stay was amazing, nothing to mention here.

We had a wonderful stay. The staff were courteous and attentive, especially in taking care of my baby, which we truly appreciated. The service was excellent, and the property itself is lovely and well-kept.

Beautiful view in theme based rooms, room was spacious and clean and all amenities were well organised . Service was on point.. we stayed at room no 235 the room with the best view in Entire property.

Except food everything was good.. food was very pricey and didn’t feel worth the price. If food alone improved I would given 10/10

Service

Nothing