Awila Villas Kuta

Fantastic villas with a great pool

Zero communication from staff through Booking.com and their WhatsApp message. No replies whatsoever just automated texts and no response.

It was on a nice quiet street, the staff were friendly and professional and were there for us straight away if we had any issues. The pool was fabulous.

The doors werent the best, we couldnt use the safes properly and we had issues with the keys and only having one set. They also could utilise the outdoor area to have more seating options.

Could not fault the staff they were very helpful.

Management could implement some higher standards

Good location and very nice pool

Toilets weren’t like Australia

Absolutely nothing, the worst accommodation i have gone to stay in ever. As a Motel manager myself, I found our accommodation was very sub standard, the rooms were appalling, 1 room leaked, as we had a 2 room Villa, with private pool, doors didn't lock, ants everywhere, Manager or who ever is in charge, didn't ring me like I asked, the photos are very deceptive, very old and out dated, we left after staying only 1 night of our 12 day stay, lovely girl on reception was very upset, but i wasn't even offered a different room, nothing. The owner of this Villa needs to up his standards, or i will seriously post everywhere not to stay in this accommodation. Very poor Customer service on the owners behalf.

Everything.

Great value for money staff were lovely

Location and the price and the helpful staff nothing was a problem. They sorted things out for me. That was nothing to do with the hotel. Very helpful all round. Highly recommend the property and staff.

Staff were nice that’s about it.

⭐ 1-Star Review Absolutely the worst accommodation experience I’ve ever had. I booked Awilla Villa for 8 days and it was an absolute disaster from the moment I checked in. The photos online look nothing like the reality. The villa was unlivable, and here is exactly what I experienced: • No hot water for the entire stay – 8 days of cold showers • Air conditioner not working in Bali heat • Toilets constantly blocked due to faulty plumbing (and staff tried to blame guests) • The villa was unstable, unsafe, and poorly maintained • I was told I could shower in a completely different villa, which is unacceptable • Staff insisted issues were “normal” even though I have full video evidence Instead of fixing anything properly, they offered me only AUD $200 for a stay that cost over $1,000. When I requested a full refund, the property gave false and conflicting information, trying to blame Booking.com even though their own staff told my management that the refund was Awilla’s responsibility. The lack of honesty, accountability, and professionalism is shocking. I travel to Bali often and have stayed in many villas — this is by far the worst experience I’ve ever had. I spent 8 days in uncomfortable, unsafe conditions and was not provided the service, facilities, or quality advertised. Avoid this villa at all costs. There are plenty of beautiful, well-maintained villas in Bali — this is not one of them.

Good location, rooms are large.

We were disappointed with a couple of issues during our stay. The fridge in our room wasn’t working and it took two days for staff to fix it. Because of this, we had to throw out a large amount of milk and food that spoiled, which was frustrating and costly. On top of that, we were charged for extra cleaning due to an accidental stain on the bedding caused by our children. While we understand cleaning fees can apply, it felt unfair to be charged for this when we had already lost food due to the faulty fridge — something that was completely outside our control. Overall, the combination of the fridge issue, the food loss, and the additional cleaning charge left us feeling quite disappointed.

Грязно! Очень грязно. Старые полотенца с несмываемыми пятнами (на просьбу принести новые принесли стопку таких же) и жёлтое постельное бельё. Вся мебель старая и сильно изношенная. Сантехника и кондиционеры работают на последнем издыхании. Персонал даже не пытается работать нормально: любую просьбу приходится повторять по несколько раз. Бассейн после каждого дождя нужно чистить — в него стекает вся грязь с крыши. А дорога к отелю после дождя и вовсе превращается в непроходимое болото, так что даже в ближайший магазин приходилось ехать на такси.

The staff was friendly and accommodating

There was a flood in the area and pool was green. We had notified staff and we could not use the pool for 4 days which impacted the kids and we had to make alternate arrangements for the kids. Location was pro flooding with the heavy rains and taxi wouldn't drop us close to villa so we had to walk through pools of water ankle deep. No cooking utensils. Had to constantly let villa staff know about lack of hot water in bathrooms. Villa does require a bit of updating.

Comfortable and good location

Stayed here for 8 days, the staff goes above and beyond, the pool was amazing, and the air con was an absolute life saver. Definitely coming back here again!

Nothing at all

Pool was good being set back off busy roads meant it was lovely and peaceful

Kitchen could do with updating

Staff were lovely and accommodating. If there was an issue the staff were straight on to it!

We had trouble securing the doors with the keys. Any issues were addressed immediately. Nothing was a bother and staff were kind and accommodating.

La taille Le personnel

Beaucoup de moustique La climatisation des chambres fonctionnait très mal . La fontaine à eau ne faisait pas d'eau froide Piscine sale

Pool was great, and close to many restaurants and shopping

Very clean comfortable but in a real grotty area , staff very pleasant and obliging

Friendly staff Able to be on our own

Flooding in the bathroom in the downstairs bathroom Also flooding in the downstairs toilet

Large rooms, friendly staff. Proximity to good supermarket and laundries was good

The street is filthy, some more crockery and utensils would be nice with mugs for tea and coffee.

ベッドが広く快適、絵になる美しさ、キッチン、スタッフの人当たり

宿泊した施設のリビングのエアコンが効かなくて蒸し風呂でした。伝えましたが次の日なんとかすると言いながらも対応なく。残念でした。

Nothing at all.

I rarely leave negative reviews, but my experience at Awila Villa Kuta was unacceptable and far from what was advertised. The villa was in a filthy and poorly maintained condition, making our stay uncomfortable from the moment we arrived. Here’s what we encountered: • Dirty, stained linens and pillows, some with visible marks that looked like they hadn’t been cleaned at all. • Yellow, worn-out towels that were clearly old and unhygienic. • Bathroom ventilation full of thick dust and grime — clearly neglected for a long time. • Moldy and peeling paint on the walls, especially near curtains and mirrors. • Old, rusting safe inside the wardrobe — it didn’t look secure or usable. • Unclean door frames and furniture with grime and mold buildup. • Pillows were flat and lumpy, providing zero comfort or support. • Toilets and bathroom corners looked like they had not been properly scrubbed in ages. All of this made the villa feel unsanitary and not worth the price paid. The property clearly needs a deep clean and serious maintenance upgrades. Unfortunately, this stay was more stressful than relaxing. I would strongly discourage others from booking here unless the property undergoes major renovations and cleaning improvements. Photos attached speak for themselves.

Gustu was an amazing host, he was always responsive via whatsapp and if he wasn't on shift he arranged somebody who was very quickly and effortlessly. The entire staff were kind, helpful and respectful.

Having to leave! Awila Villa is amazing!

Every thing

All good

The location was great close to shops , restaurants and the beach .

Bug infested and water issues when rained.

The bugs and broken facilities, also water flooded when rained and wet person belongings

The staff were friendly & tried to help.

The picture of the Villa that I paid for was not the Villa that we got. There was no hot water. The pool was dirty so we couldn’t swim in it.

The staff were exceptional they couldn’t do enough for us. Facilities were great. Beds were great sizes. Set up of villa was great. The service couldn’t be any better

If I had to fault one thing. The beds could be abit for comfortable.

The property was beautiful. Breakfast was amazing each time. The room service we ordered was delicious!

I wish i had a drying towel so i could do the dishes. Wish there were something on the tiles around the pool and the whole family and i kept slipping on them getting out of the pool. The room service took an hour to arrive at our villa.

The location was great easy to get around

The location was ok Staff were friendly

Didn't match the description The kitchen wasn't well equipped The pool wasn't really clean Beds were hard, and pillows lumpy The aircon in one of the rooms was broken for 3 days Just wasn't to the standard we expected.

The location was great. Pretty central to Kuta, Legian & Seminyak.

The rooms were not clean and had a horrible musky smell in all the rooms. The beds were the most uncomfortable I’d slept in, they were like a rock. The bedding was not changed daily or even every second day, we were there for 5 nights and not once was the bedding changed. The service from the staff (they were lovely) but were extremely slow, and we had to continuously ask for toilet paper, towels etc. For a group booking of 6, we didn’t have enough towels, amenities (such as coffee, milk etc). The mosquitos were extremely rampant at night, probs the worst I’ve experienced. The aircon in 2 rooms of the villas didn’t work properly, and our group has become extremely sick from them. The aircons were leaking water all of them onto the floor. The pool had missing tile chunks and one of our group members cut her foot in the pool causing a trip to the hospital for stitches.

The villa was spacious each room had its own bathroom and toilet. Having our personal pool made for a huge difference in terms of keeping cool. Staff were amazing and nothing wasn't too much. There were times where our messages got misses on the whatsapp but all was dealt with accordingly. The in-house water cooler & hot water was a great touch. The complimentary drinks and house wine was a lovely gift.

Air conditioning was not strong at all. There were times it felt like it wasn't working at all. It's unfortunate that you can't actually cook in the villa as there are very limited cooking utensils. Perhaps the villa might look into offering this as part of the villa service. The tiles inside the bottom of the pool need entire replacement. There were so many cracked tiles. The pool water was so dirty looked like it didn't get cleaned for a while. The tap where the water cones out was full of green slime & moss.

The bed

To far out villa dirty ,pool was green didn’t have clean towels for 3 days we asked for some milk never received it , no hair dryer yet I emailed them before arriving and they said they supply them. Day 5 our toilet was blocked I told the staff 3 times no one came to fix it ,my son got concussed fell in the middle of the not going to the toilet , due to toilet leaking I was so disappointed in our stay the pictures are nothing like the real thing .

It was pretty set out with pool ect

Was very far away from anything, was tidy but not clean not hot water in some rooms & twice we had black water come out of taps legit black water was disgusting bathrooms always have mosquitoes coming out of drains & awful smell.

ファミリービラに宿泊しました。 トイレは4つありましたが3つが詰まりした。部屋の清掃員はトイレを直してくれませんでした。バスタオルの補充もしません。バスタオルの補充とトイレの修理を依頼したら、直してくれました。しかし翌日にはまたトイレが詰まりました。部屋の清掃を依頼しましたが、トイレを直すことはしませんでした。バスタオルの補充もしてくれません。 プールは、柵などの安全策がないため、子供が足を滑らせて転落したら、命に関わる重大な事故が起こると思います。このホテルで命を落とす子供が現れるのは時間の問題だと思いました。 まずは清掃員が、頼まれていない内容を含め、一般的な部屋の掃除をきちんとできるようにする教育が必要だと思います。宿泊前に施設の評価を読んでいた悪い指摘の内容通りでした。宿泊する前は、オーナーがいつも「改善します」とコメントしていたので信じていましたが、オーナーの言葉は、口だけで、嘘だということがよく分かりました。

It was clean & spacious

That daily cleaning is not available everyday

We loved awila villas,comfortable,clean,good breakfast and exceptional staff great value for the money very quiet and relaxing,suited our families needs will definitely be back again,

It was perfect,nothing to not like

Villa with the pool

shower was not working. can improve the facility

The villa has lots of space for a family to stay in. The private pool is a great addition for the hot days. We found our preferred breakfast option which was delivered to us in the mornings. The villa is close to many great restaurants and cafes, as well as a short walk to the beach. The area around the villas is quiet. For a big group or several families this is a good option as you are close enough to meet up when wanted but you also have your own space when needed. The staff were lovely and it was easy to communicate with them and they were very attentive.

Each house has great potential but they all need to be updated and cared for. We had rented 3 villas and all villas had some hiccups throughout our 1 week stay. 1 had a water leak in the roof, one lost hot water and one had the water turned off. Some A/C:s worked better than others. Small things like toilet flushes/taps etc are lose and we had to “manually” flush the toilet in one of the villas. The staff will see to this if mentioned but unfortunately they only end up doing quick fixes. There is room for improvement and with some proper fixes the villas would be lovely.

Size of the villa is decent.

Dirty washroom, electric sockets not working, fridge is dirty, pool was dirty, sliding door for the ground floor rooms are pain to close since locks doesn’t work. Overall villa is really old and not as it looks in the pictures. Almost everything in the villa has some sort of flaw or issue.

The villa was spacious and nice. Easy walk to legian beach.

No kettle in the villa.

Spacious and clean. It’s a good size for bigger families. Staff are friendly and prompt in getting our needs met. Breakfast was good.

One of the room air con has moldy smell and not cold.

Very strategic location. Staffs were super accommodating.

Place is slightly ageing. Please replace to a new set of utensils. Mosquito repellent needs to be present and covers the whole villa.

The staff were amazing! Very friendly and helpful, good location nice and quiet. Beds were huge and the pool was a blessing with the kids. Breakfast every day was in included and we had a good range to choose from. Nasi Goreng, Pancakes, Waffles, French Toast and more. TV in every room and Netflix in lounge. 24 hour reception aswell.

The Villa was a little run down compared to the photos on website, no cushions on our loungers and no umbrella. Doors didn't lock in rooms properly and had gaps where mozzies could get in. Pool was leaking so had someone come and fill every few days. But completely comfortable and did the job for our family :)

Nothing much at all

Was dirty falling apart nothing like the pictures

Overall was good...very acceptably clean. Housekeeping can be improved if only they clean the rooms every two days...

Only issue is the last room air conditioning....not cool and leaking. But staff were able to follow up and repair immediately... 👍

Our stay at Awila Villa 3 Bedrooms was fantastic! Big thanks to Gustu, Ngurah, Ari, and the engineering team for their excellent service. The villa was spacious, big Parking area, the staff attentive, and our every need was met with a smile ☺️

big

water

Rooms doors and door to enter villa wouldn’t lock

The location, staffs and property is awesome

Air-conditioning, bathroom need more improvement

Hospitality

Facilities

Staff were super friendly and helpful. The Villa was as comfortable as expected . The private pool was big. The kids and myself enjoyed it. Breakfast was served in your dining area. Our return flight was at 1030 so we had to leave at 730. The staff packed us breakfast before we left. 10 star service.

Location was off the main road but walkable. Hotel description says there’s a tumbler dryer but it was not included in the room. Fortunately there’s a reliable laundry nearby (hottie’s laundry). Turn left around 200m away. Went there 3 times. Good service.

The Villa was in a quiet location and away from traffic, great design, 2 bedrooms down stairs and the other upstairs, each bedroom has own en-suite plus an extra bathroom

The Villa is old and needs a renovation, very limited kitchen items, no tea, coffee supplied, nice pool but was dirty and over priced for what you get

The staff were beautiful and helpful!

Rooms were hot need better aircon

Nice pool

Where to start ... bed rock hard. Linen yellow discoulered. Power points didn't work in bathroom downstairs also not attached firmly to walls. Door didn't close in bedroom downstairs so you couldn't lock it also had a gap to let mosquitoes in and also blew open and shut with wind. Power point in bedroom worked when it wanted to. Safe in bedroom wasn't bolted down so you could just lift it up and walk away with it, kind of defeats the whole purpose of a safe. Air conditioning in bedroom downstairs and in loungeroom wasn't good at all. PowerPoint's held together with silicone. Breakfasts were always cold. Housekeeping for 10 nights Was done 2 times? Asked for more but didn't happen. Was supposed to be every 2nd day. Pool never cleaned so flower's and leaves all through pool. Was supposed to be daily clean. So many more issues. And yes spoke to staff over and over again but got nowhere. Rooms were not described as we requested prior to booking. And we had asked same question about showers in room several times before booking to make sure it was as needed but when we arrived it wasn't. Wanted extra 3 hours late checkout reception girl said yes was OK noone coming in our room then later that day she told us we had to pay $150. Needless to say we didn't stay for late checkout. I could keep going. People pay alot of money to stay in villas and you should have maintained rooms. Would we stay there again NO WAY would we recommend to anyone NO WAY. If I could have got a refund straight away we would have definitely moved to another place.

Air conditioning was great

Ants and the toilets, breakfast was often cold but the staff were friendly

Very friendly and helpful staff

The villa was a little run down, the sliding doors would slide beyond its stop, so there was no use in locking them and the doors were gappy so lots of mosquitoes visited at night.

All the staff are super friendly and tried their best to accommodate our needs. We are traveling with our friends and the villa is perfect for our stay. The villa is clean and spacious. Thank you to the Sindi reservation team and Gustu from the Front Office who were always attentive and ensured our stay was memorable.

Everthing

The gardens

Run down, plumbing issues, bugs, pool bottom unclean (rubbish), bad smell in kitchen

It’s was beautiful and modern clean

Staff and appearance

The property is lovely, the pool is great and there’s plenty of room. It’s also nice and quiet.

The property has a lot of potential. I wouldn’t recommend it for younger adults travelling on their own. My room was just off the pool which was fantastic. However it wasn’t secure. The sliding doors weren’t attached to anything at the bottom which meant they could be opened even when locked. There was also quite a large gap at the sides of the doors. We didn’t use the main house bedroom as it was just the two of us, we could tell that someone had been in the main house on the last night as the lights were on in the bedroom. This made us nervous. It’s a beautiful house and outbuildings, however the kitchen needs a bit of work. I was surprised that there wasn’t a toaster, kettle or microwave. It would be good to have a bottle opener too. The staff were great. But communication was a bit of an issue as there was only one person who could speak English and we only saw him in passing once. We requested information on what was nearby and no one could tell us. There weren’t any leaflets or maps. We depended on google the whole time. It’s a short walk to the main strip but a small shop on site would have been good.

Location

Cleanliness, faulty plumbing, staff were hard to find

Its very disappointed, very dirty and not well maintained. It was very hard to contact the house keeping also.

The villa for a family of four was a very good size with cold pool in a nice garden courtyard, rooms and beds were big, air con worked well in all parts of the villa. Master suite bathroom was huge and the other 2 were good size all with good storage space and good water pressure hot and cold. Breakfast included and delivered to villa each morning at your time request with choice of eggs, sausages, ham, fruit , juice tea or coffee. 🍳☕🍉 room cleaned every day and staff will help you with anything 😊🙏

Only thing was a big spider in the room I asked staff and taking care of very quickly. 😝👍

Location, staff wer friendly

The staff wer nice but not very attentive. We had to ask for housekeeping, we had to ask for the pool to be cleaned, we had to ask for more toilet paper as they wouldn't re stock when they did finally do a clean. Sometimes we would be out and they will have gone into our villa to clean after we asked and they would leave our door wide open and not locked. We paid alot of money to stay here and it was VERY run down and overpriced

Everything is good 👍

Lantai nya licin , air agak berminyak

place is exactly like the pictures. the place is really nice and private the staff there is very kind and helpful they speak English very well. if there is any problem even outside the villa they will help you all the way. we felt totally safe at the place

Facilities so low. Staff are not professional. Breakfast no taste, different what we order.

no aircon came in n try to fix also cannot work so got to wait till the next day to have replacement

not too much to like. the photos are deceiving.

rusty sink, never any hot water for showers, drawers falling apart, scum in the showers, toilets weren’t flushing properly. The place has not been maintained and will never go back or recommend

Villas are beautiful with lots of space. Private pool was squeaky clean with surrounding garden beautifully arranged providing a very private and exclusive feel. It seemed as though nobody had stayed there in a while as it was a teeny bit dusty in the kitchen area and bathrooms, but overall was clean. We ordered dinner once and it was delicious and staff was helpful in arranging transportation. Only thing was the kitchen wasn’t fully stocked. Just one fork, two spoons, 5 knives and no bowls. Seemed like they did washing and forgot to return cutlery, but they brought it to us after we called. Also, be aware that you you need to bring an adapter for your phone charger, and in the extra bedrooms you will have to unplug a lamp to charge as there aren’t any extra plugs. Front desk found an adaptor for us to use though which was nice. Overall was a lovely stay and will definitely return in the future

The villa itself is absolutely stunning, 5 star luxury. The private pool is a generous size and best of all it gets sun for a good portion of the day so water is perfect temp! The bed is huuuuge and the furnishings in both the bedroom and lounge are extremely tasteful. Location wise it's a little out of the way if you're planning to beat the feet to places but doesn't take long to get to places by taxi as you seem to avoid having to go on the busy one way roads that you get stuck in. One improvement we did recommend to them was better lighting leading up to the place as when you do return from a walk at night it can be a little unnerving walking down the roadway/side street. All in all it's a wee gem of a place and we will return