Shibu Hotel

Too perfect for my vacation. Excellent location, bon odori and the 9 onsen just behind the hotel. Mr driver and the front staff team, dining team and housekeeping team are all excellent. Very personalised services that beyond my expectations. I really appreciate their time, sincerity and kindness towards us. Thank you shibu hotel team. :)

Of course there's nothing that I dislike. Everything is well.

The sraff was incredible. Very nice, professional and kind. The onen experience both on site and in town was amazing. The hotel staff explained the appropriate way to use the onsens and even helped my husband dress properly. They drove us to the monkey park after calling and getting an update on whether the monkeys were in the park that morning. Would go back again. There was a small sushi reataurant next door ( Family type of place) we enjoyed our meal and the hospitality of the owners.

ロビーにフリードリンクがあり、外湯を巡って休憩の際に利用させて頂きました。とても良かったです。

Die Familie führt den Ryokan mit viel Liebe. Wir waren dort auf Hochzeitsreise und es war wirklich daps Highlight der Reise. Wenn wir könnten würden wir 100 Punkte vergeben. Die Onsen im Ort sind wunderbar und der Affenpark ist ganz in der Nähe. Aber der Service, das Kaiseki Menü und der Aufenthalt im Shibu Hotel waren für uns einfach das Highlight.

The breakfast lacked imagination Vegetarians don’t just eat vegetables I had vegetables raw, boiled, & broiled at breakfast & dinner. Very disappointing

Cheese, noodles, eggs

Excellent meals, comfortable room and amenities. Great location for onsen hopping and snow monkeys!

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Super nettes Personal und tolle Unterkunft

We really loved this place. The traditional rooms gave us an authentic Japanese experience, while still having everything we needed for a comfortable stay. There is a private outdoor onsen that we absolutely enjoyed, as well as a private indoor onsen, which was also very nice to have. It made our stay even more special and relaxing. The hotel’s location is excellent, with easy access to the town’s main street. We also had dinner and breakfast at the hotel, and both were absolutely delicious. Everyone was incredibly kind, welcoming, and helpful. We truly had a wonderful stay and would definitely recommend it.

Nothing

房間、餐點

我是台灣人，到日本旅遊是想體驗日本文化，但從進入旅館後負責接待我們的是中國籍員工，晚餐及早餐也是中國員工服務我們，這點我非常不滿意，如果之後還是沒有改善那我不會再去住了。

Friendly staff. Excellent meals. Appreciated the transportation to and from the station and to and from the Snow monkey park. Also appreciated being loaned cleats to wear at the snow monkey park.

Great location, great staff. They shuttle you to/from the train station and the snow monkeys. Tip: go see the snow monkeys as early as possible to avoid larger crowds.

Be warned that lunch options are limited in Shibu Onsen. For the places that are open for lunch, make sure you have some cash because some don’t take credit cards.

Magical area and very close to transportation

The onsen experience was epic!

This place operates at very high standards. A van provides pickup from the train station and daily trips to visit the monkey park. The private outdoor Onsen can be reserved daily and it is magical. The food is thoughtfully prepared and served. The room is very spacious with a nice area to sit and look out the window. The owners knew it was our honeymoon and gave us a gift before departure.

Meals included were terrific! Rooms are beautiful and onsen is very well maintained and stacked with amenities.

Wish there were some options for room food service. Many shops closed early nearby.

Family owned, very nice staff, very clean property right in the middle of town.

The perfect location, a wonderful room, fantastic meals and gracious hosts. This hotel is also very close to the snow monkeys!

It may sound weird but i really liked it that a lot of the items and decor were older but very well maintained. They seem to really respect the items they use and not replace everything unnecessarily every 2-3 years, which gave the hotel a really nice lived-in ambiance. The staff were very attentive and polite. The price includes a multicourse fine dining style dinner in a private room, and the hotel has their own shuttle bus that they will use to drive you to the monkey park and back or the station and back. You can also use private hotel outdoor onsen which is very nice in the winter (you sit in a very hot tub with snow all around you).

The location was excellent, right in the heart of the charming resort town of Shibu Onsen. The staff were outstanding, and we really appreciated the pickup from the train station as well as the shuttle to the monkey park. Everyone was very kind and attentive to our needs. The hotel’s onsen was also very enjoyable.

We stayed just after New Year, so the room rate was quite high, but we understand that the whole town was sold out and demand was exceptionally high. The town shuts down very early at night so it was a challenge to get dinner after 8pm and there was no dinner at the hotel.

Sehr netter Service. Angefangen vom Shuttle, welches uns am Bahnhof abholte und zu den Schneeaffen brachte, über das leckere Essen bis zu den Schneeförmchen, mit denen wir spielen konnten. Das private Outddor Onsen ist auch sehr schön.

Really beautiful building with amazing hosts. It is located right in the river which looks stunning covered in snow. The staff were really attentive and welcoming and all the little touches such as cute little complimentary drinks made us smile. The outdoor onsen was something special too. There’s a lovely cafe round the corner “Yamanochi”

The room facilities were a little outdated but it definitely wasn’t a major due to all the positives 🙂

this would be one of the best places i have ever stayed (and i travel a lot). the staff, the food, the location, the private outdoor onsen, the showers, the beds were all excellent. the shuttle pickup from train,to the snow monkey park and from snow monkey park and back to train were all included and prompt. stay for at least two nights to explore the village, snow monkey park and area

having to leave!

The location was excellent. The staff were absolutely amazing…I mean mind blowingly amazing & utterly kind & beautiful

The staff at the hotel are undoubtedly the best. They care about your experience and subtle touches like cleaning your shoes and shuttling you around are what made the difference. The private onsen is idyllic (we were fortunate enough to be around on a snowy evening). The dinners were one of a kind, with so much thought and detail put into their presentation. Once in a lifetime experience.

Japanese meal was outstanding variety and taste. Setting for private onsen had a very natural feeling. Our corner room and view was exceptional. Shuttle service saved us a lot of concern.

9湯巡禮很好玩，每個湯都有所不同，是個充滿樂趣的活動。 猴子公園很迷人，沒有猴子到訪的秋季末，有滿山的秋色以及天然溫泉眼的作業過程供人觀賞。酒店工作人員很專業親切，講解很詳細。有巴士接送到火車站和野猴公園。司機叔叔手車好辣為人好親切。

房間物品自動掉落。有d驚驚，播放大悲咒1分鐘保心安。另外booking開放預訂的房間其實一般，想得到更好的體驗下次會選擇官網。

Wir waren das 2.Mal hier. Alles ist immer noch perfekt. Die ausserordentliche Gastfreundschaft, schöne saubere Zimmer und wunderbares Essen. Nochmals herzlichen Dank an die ganze Shibu Crew.

Staff was kind and attentive, we got a great authentic experience with the dinner and breakfast addition. We would love to come back!

Excelente o quarto que fiquei, o jantar e o café da manhã excepcional e os donos muito atenciosos

Gostei de tudo

Staff made us very welcome and the shuttle service was excellent. The dining at the hotel was a very special experience (our first). An excellent choice.

Excellent dinner and breakfast. It was the first time we had such beautiful meals. Hotel is located in the middle of town so it was easy to visit all of the onsens.

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Honest and exactly as described

Very little.

We had a fantastic stay at Shibu Hotel. The staff were so kind and welcoming. They made us feel so special throughout our stay. The Kaiseki dinner was such an experience. The room was very nice, clean and had nice decor. I would recommend this hotel to anyone staying in Shibu Onsen.

Excellent service and delicious food. The hotel is clearly well run and cared for. The onsen baths in the hotel were the perfect temperature and the location ideal.

Shibu Hotel is an absolute gem! The beauty of the property is matched only by the incredible hospitality and service. From the moment we arrived, the thoughtful touches impressed us – our names were on shoe cubbies and our room door. When we went down for the multi-course traditional dinner, we were met with a warm welcome by a line of staff who even placed name tags on our shoes. This dinner was a culinary masterpiece, truly one of the most incredible dining experiences of my life. The ryokan was impeccably clean, and our room was spacious and spotless. The food, especially the unforgettable dinner and breakfast, is an absolute must-try. A delightful surprise was the availability of generously sized yukatas that comfortably fit both my husband and me (both over 280 lbs). The hotel’s hot spring was pristine and beautiful, offering a tranquil retreat and a lovely outdoor hot spring. They also offered a private hot spring for families/groups for an additional charge. The level of service was truly exceptional. They took care of our car, and upon check-out, it was brought to the entrance, backed in for easy loading. As a final touch, they even wiped our car windows before our departure. Without a doubt, this has been one of the best hotel experiences I've ever had, and I've traveled to over 20 countries. I wholeheartedly recommend Shibu Ryokan!l

It was tasty abd they tried to cater to our individual needs.

Meals could have an option. The onsen was a bit run down but still enjoyable. Love the private onsen booking.

Very friendly and helpful

Off the beaten path… beautiful scenery and people

Fantastic place with lovely friendly owners. Food is outstanding and catered for our two vegetarians. Great public onsen nearby for which you are given a key. Get your t towel and stamp it as you visit each one! All 9 provides eternal youthful looks and good health. Snow monkeys was the highlight, of course.

Nothing - amazing stay!

The property could stand some renovation, but was nice overall and in a pretty location. The best part was the staff. They were very kind, considerate, helpful and accommodating. I appreciated them very much. And when I think back on my stay, that will be what I most distinctly remember.

We thoroughly enjoyed our Ryoken experience. We stayed in the Japanese style room and had dinner and breakfast. Both exceeded our expectations. The meals were served in our own private room and were very elaborate and delicious. So many different dishes were included. The staff were very nice. The onsen experience was also very fun. Finally, they made it so convenient to visit the snow monkeys upon arrival. Highly recommend.

The host was very accommodating and made the stay warm and enjoyable

This traditional Onsen and inn has excellent staff that is very patient, kind, thoughtful, and pays attention to details. They were very friendly, and willing to speak English to explain and introduce new foods. No matter what time we stopped by front desk, they answered our questions with a smile. They cleaned mud off our shoes after our visit to snow monkey park. Their shuttle service to park and train station was super helpful. They even returned my mother’s forgotten hat to her on the rapid express train before we left town after check out.

Shibu Hotel is such a lovely place to stay the staff is very kind and attentive. Most of them spoke some English. We would definitely come back for the hospitality and beautiful location.

Highlight of trip. Service excellent. Stayed 2 nights and food for breakfast and dinner different each night. So fun and delicious . Onsen each different and very relaxing. Snow monkeys incredible. Borrow boots from hotel. We forgot and they cleaned our shoes.

One of the best staff who was always super helpful during our stay. Food service at both breakfast and dinner were always of very high quality. Lastly, onsen experience was also very relaxing. I recommend booking the private outdoor onsen.

Excellent service and awesome breakfast I truly recommend and forgetting to mention to high quality of the staff

Staying the night here was unnecessary and expensive. I would advise you to visit the monkey park and then continue onward to wherever you’re headed. Having said that should you decide to spend the night, the room was large comfortable and well appointed. Beds were comfy and there was free tea and beverages in the public lounge. The kaiseki dinner was good but the breakfast was a single tray set menu. No buffet. It’s a sleepy town with 9 onsens, so spring onwards might be worth to get the onsen key, put on your Yukata and go to town (sic). The owners brother drives the shuttle to the money park and the station. He is a lovely person!!! Oh and don’t miss the Chokkun Izakaya. The owner is a character alongwith his wife so you will have a very enjoyable and filling meal - guaranteed.

The food was fabulous and delicious, the location was perfect and the hosts were amazing and accommodating.

Love every part of it

Amazing staff that are so accommodating, the dinner was a great experience and the food was delicious. Couldn't fault the experience here.

Such a wonderful stay! The staff were so friendly and accommodating. They drove us to and from Yudanaka station, and had no trouble offering us vegetarian kaiseki. The room was spacious and comfortable, with a great sunset view.

We felt like royalty. Excellent food and service. The van ride to the Monkey Park and the outdoor private onsen was icing on the top! Highly recommend!

Even though the lobby is a little dated, our stay was awesome. Room nice and comfy. Breakfast was fantastic. Shuttle from train station and also shuttle to Snow Monkey Park and back was a great bonus. The owners are really nice. All the staff went out of their way to treat the best. Really enjoyed our time there. Comp drinks in lobby and in the room were great. We would stay here again and every time we are in this lovely little town.

The shoe thing in the lobby was over cumbersome. Took a couple times doing it to get it together.

Fantastic location, staff were very friendly and picked us up from the train station.

Very caring staff and thoughtful experience. The private and group onsens on site were beautiful and clean. The guidance and support navigating the town were exceptional. Will go again.

The room is spacious and the onsens in the hotel are great. I really recommend trying the outdoor private onsen, that was our favourite. The food was very high quality and the staff was very polite and helpful. Very close to the public onsens of the village. They also offer free shuttles to the station and the monkey park if needed, that is explained in advance. They also had English speaking staff members (not so important to us as we speak Japanese) overall great service and very good hotel.

Not that we didn't like it, it was just unusual that they asked for our car key to park the car for us (it's similar to parallel parking which is not a thing in Japan, so I'm sure this is great help for many guests). We haven't experienced this kind of service in Japan so we were a little confused about it.

Dinner, Breakfast, the facilities and the town area provided an amazing traditional Japanese experience and everything was great value.

Bed was very firm but quality.

Great location. Staff very nice and helpful. Room was comfortable and quiet

Lovely service with top notch onsen

great clean helpful proprietor, they go out of their way to accomodayte any request, will come again

Very nice traditional hotel decent price and friendly staff. They picked me up from the train station and even drove my luggage to the next hotel I was booked at since they only had the one day available. They also took me to the snow monkey park for free even though it was after my check out time and found my next hotels shuttle bus to have them take me to my hotel after I was done. Excellent customer service definitely worth staying there. Also you get access to the 9 pubic onsen in town.

The room was amazing, great location, and the private onsen was such a special experience! The hosts were so sweet and went above and beyond! Was a beautiful experience all round

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Incredible experience. Hotel was clean and comfortable, the staff is very helpful and nice, and I had some of my favorite meals in all of Japan. Would highly recommend this place.

Amazing service, this hotel felt like home. They are the nicest people! Loved the private outdoor onsen.

I loved the food, but the hotel dinner and breakfast are not suitable for people who can't eat traditional Japanese food.

Traditional, clean and very well maintained.

Loved it, didn’t want to leave. The food was outstanding and the service was amazing. Huge comfortable rooms. They even cleaned our boots for us. The owners are just so lovely and really add to the character of the hotel. Sitting in the hotel outdoor bath while it snowed is hard to beat. My suggestion is stay at least 2 nights and on the final day, leave on the 10.50am train which will give you enough time for one final onsen after breakfast.

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Owners and staff are extremely pleasant and kind. Onsens were wonderful. We booked a Japanese room and it was huge! And the free shuttle from station and to snow monkey park was an added bonus!

Nothing!

I really liked the athmosphere of it. It felt like traditional Japan. We had half board that allowed us to try japanese food beyond what we would dare to order in a restaurant. The staff was exceptional!

We were picked up from the train and immediately got a ride to the monkey park, a major reason for our visit. The hotel then sent a shuttle to pick us up and return us to the hotel where our luggage had already been taken to the room. This was a more traditional place with shoe removal and slippers provided. Dinner was incredible despite my not loving a few of the items in the set course menu. Breakfast was equally fulfilling. We did not take advantage of the public onsens due to our short visit but did use the private onsen in site. At the end of the stay we were driven back to the train station for our departure and given a small token of candies. An excellent stay!

Very comfortable and relaxing stay. Staff was very hospitable. Rooms were very spacious and clean. Breakfast and dinner were delicious. In house onsen was very nice. Right in the heart of Shibu Onsen area and a short 10 min drive to snow monkey park.

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The food was amazing as was the food service.

何と言っても従業員の方々が素晴らしいかったです。 これぞ温泉旅館！といった感じでした。 ありがとうございました。

Our room was large and beautiful. I liked that there was a shuttle to take us to and from the monkey hot spring park. The shuttle will also pick you up from train station. There were only 2 monkeys at monkey park , but the hike was worth it - really beautiful hike-eat at the park’s restaurant it was great food at a good price. The hotel gives you a key to all the onsens in town. The town had a few cute shops. The hotel employees were all very nice.

I assumed when I booked and they asked me about food allergies that breakfast and dinner were included- the price of this hotel was really high- mid $300’s so I assumed food included. But on arrival they said the meals were not included- though I will admit it was my fault that I didn’t scroll down and see the half board option.. it would have raised the price to over $500 for one night. Not getting breakfast was an issue because there was only one place in town to get breakfast and it was not good. For the price a basic breakfast should be included.

Superb onsen experience. Our room was very clean with comfortable tatami/futon. Outdoor and indoor onsen was very pleasant as were the private onsen. Kaiseki was delicious and filling. Most of all staff and owners were very welcoming and kind. Will come back.

The location was good for us as we wanted to stay in an onsen town. The owners are absolutely wonderful. We were very kindly given a lift to the monkey park and to a lovely spot to take some pictures and were really looked after during our stay. We had one Japanese style dinner and breakfast during our two night stay. It was delicious with real attention to detail and was beautifully presented. All the staff were lovely and warm. You are given a 'master' key to the nine different onsens in town to use at your leisure (during opening hours)

Our room was very dated and overpriced for what it was. Breakfast and dinner came at extra cost. This was the most expensive location we stayed at during our two weeks in Japan - it was offset a little by the availability of the town onsens and the lovely welcome from the owners.

The staff was helpful and pleasant. The food was great considering it is a traditional Japanese meal. We were a group of Asians and Caucasian Americans, with not everyone used to eating traditional Japanese food, but everyone enjoyed the meals. There was plenty to eat, and it was fun to discover what was next. I strongly recommended adding the meat option to round off your meal.

We tried the traditional room, sleeping on the mats. It was fine for me, but my husband would have preferred a regular bed, so if you have someone that has back issues or may need more comfort, you may want to consider the regular beds. However, they also provide extra blankets so you can layer them on the mats to have more cushion.

Great location, they collected us from the train station, and dropped us up to snow monkey park and collected us. Dropped us back to the train station when we were leaving

The staff was amazing. Very friendly and professional. I especially like the fact that they picked us up from our bus stop and took us to Snow monkey River. Thereafter, we called them, and they picked us up and took us to the hotel. The private onsen was amazing. I enjoyed it. The 13 course meal was exceptional and tasty This is a must place hotel to be at because they make the whole transition from the bus stop to their place very easy. There is a couple that runs the place and they are helpful, professional, and beautiful!!!

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We had the best time at the Shibu Hotel! The staff was so friendly and went above and beyond to accommodate us and make us feel welcome in their little slice of paradise. Our room was beautiful! We were given rides to and from the train station, rides to and from snow monkey park, two great meals, and friendly helpful service at every juncture. The hotel’s private and public onsen’s are great but don’t miss out on the public bath house tour!!! The hotel perfectly placed in the middle of the public bath house tour and will give you a map and a key to access each little bath. One of the best experiences of our entire Japan trip (or any trip). I would also pick one night to and try one of the local restaurants. We loved our smokey bar and home closing experience at a place down the road called Chokkun Izakaya.