Grand Sakura Hotel

La chambre était assez grande

Pas de fenêtre dans la chambre Tu prends une douche et ca reste bouchée pour un hôtel de ce prix là c’est limite.. Le personnel pas si agréable que ca à l’accueil

Confort petit déjeuner

location and clean

Broken plates, cups and glasses not changed for last long

Good hotel in medan with friendly staff, clean rooms and good facilities. The breakfast is good and even offers some western options.

My room was facing the street and it was hard to fall asleep because of the loud noises.

Amazing

Amazing

Kamarnya lebar2..

Room

...

Çalışanların ilgisi

Bulunduğu yer ve çok işlek bir cadde

Only bed

I had a very disappointing experience staying at this hotel. The staff were not helpful at all. I called the front desk several times, but no one answered the phone. When assistance was needed, the response was very slow and unprofessional. The hotel also seemed to accommodate many intoxicated guests, which created an uncomfortable environment for families. In my opinion, this is not a family-friendly hotel. The room maintenance was poor. The bathroom door was damaged and could not be locked properly. The toilet was also not clean upon arrival, which was unacceptable. Overall, the service, cleanliness, and maintenance standards did not meet my expectations. I will not stay at this hotel again and would not recommend it to families looking for a comfortable and peaceful stay.

Als ich wieder eingecheckt. Und die Mitarbeiter in der Rezeption hat nur die Karte gegeben ohne erklären wo ist das Zimmer, ob das inklusive Frühstück oder nicht, wo ist di Aufzug, wann ist die Frühstück Zeit und wo genau ist die Frühstücksraum.

Der Lage ist in der Stadt

Es war so schmutzig und auch gab creme in Schublade und konnte nicht benutzen.

Ligging in Medan tov veel bezienswaardigheden; zowel te voet als via becak of Grab; auto-scooter, te bereiken. Zelfs gunstig tov Airport!

Middageten en diner was afwezig, maar wel via roomservice te verkrijgen!

Food

Traffic

Overall average

Restaurant staff..... Working slow

Stratégie and bell boy was so nice and helpful.

The room not sound proofing , you clearly hear all sound from outside. The room is not like on internet , the breakfast is not like 4 star hotel . The reception not professional at all , you need to training your staff .All food is spicy and Tableware not really hygienic.

Room was spacious and at the city center

1. Bath towel very small cannot fit for a guy like me 5’ 10’ guy 2. 3 night stay and the breakfast never change. Same food every day 3. I was injured because of the nail at the restaurant during breakfast time. My heels was bleeding, ask receptionist for plaster, but the hotel dont have one, even first aid kit also not available 4. The lobby (covered) for visitor was occupied for parking. When heavily rain the grab cannot drop us at the lobby because of visitor car park their car there. At the end we are wet because of the rain

Clean facilities, spacious room, comfortable bed. Warm shower. Polite staff

Çalışanlar iyi.ve.yardima.hazir.kavaltids.bol.iyi. farklı seçenekler olması temiz.ortam

Akşamlar.dah.guzel.gecmesi.icin..salonda.kucuk.de.olsa.eyleceli.biseyler.yaplmamasi.

Felt safe at least

Awful smell in the entire hotel, probably because smoking is allowed inside the entire hotel. Inside the room there was a different smell from some horrible detergent or refresher. Breakfast was traditional indonesian, not very fresh. Staff weren’t very friendly or good at communicating in english.

Rooms food

All good

Locatie

Herrie en lawaai van de airco

Susahnya cari makanan sekitar hotel dan juga susah cari minimarket kayak indomaret / alfamart

Clean room

New tools

Wardrobe and drawer lots

During breakfast, lots of food and drinks almost finish/finish but staff did not add-on (since i went during year end maybe they are super busy). Can provide tissue too in the room

Nothing was good !!

The bed is hard , the pillow is super soft , they had no umbrella to spare for customers , They couldn't help call a taxi when needed .

Le petit dej et le personnel. La proximité de la station de train vers aéroport.

Rideaux déchirés, ensemble vétuste.

Near town

Bed sheet dirty..

No spa for women, even though the description says so and the receptionist sent us there. Room had a view of the AC equipment and the next house 3 m away. Laundry was ridiculously expensive. The front desk said to order ride to airport ourselves, because the one taxi company wasn't yet open in the morning.

Nothing

Western travellers avoid at all costs, this place was disgusting. They market the hotel as ‘up market’ but it is incredibly tired and dirty. We originally booked a deluxe room but it was too dirty to stay in - no windows (unlike the ones advertised), flies and mould in the shower and dirty walls. We complained and they refused a free upgrade. We paid for the upgrade to a superior as the other was too dirty to sleep in but this was also dirty - hairs and toenails under the bed, stains on the sheet, an ant in the bed and dripped food and other liquids on the walls.

Netheid

Nvt

The strategic location, good staff and good buffet.

-

The room, lobby and rastuarant

Good

Noise

De accommodatie was netjes en de prijs was goed voor wat je krijgt. Het ontbijt was behoorlijk uitgebreid maar wel typisch Indonesisch.

De kamer stonk naar rook bij binnenkomst. De badkamer is erg verouderd waardoor er permanente smerigheid te zien is. Het personeel is verre van vriendelijk. Wij hadden een ongeluk gehad op straat waardoor mijn been open was en onder het bloed zat. Wij kwamen binnen in het hotel en de receptioniste ging vrolijk verder met kletsen zonder naar ons te kijken. Toen ze na 5 minuten klaar was vroegen we om een ehbo kit omdat onze bagage nog niet gearriveerd was werd er simpelweg nee gezegd. Wel kon iedereen je lekker aanstaren maar niemand nam de moeite om te helpen. Echt totaal niet gastvrij.

Mooie hotel en aardige mensen

Beetje verouderd en geen stopcontact bij het bed

The breakfast was okay. Housekeeping came daily. The guard helped to escort us to the grabcar when it rained.

Booked a room with window but was given no window room. I paid extra for a room with window so I deserved my window room, plus was given a room at the old building. Asked to change room but was given a really judgy look and was told to wait till other people check out. Repeated for two days and we gave up. The aircon had a funky smell. Toiletries were given only one when there are two person staying. Asked for top up but never gotten it. Asked for hairdryer for two days in a row but never gotten it. It’s just “We will check” over and over. Not sure if it was the hotel or the website to blame but sadly and surely was not a pleasant stay. The pictures on the site must be updated to not let people be disappointed.

Kamar yang dikasih Tidak sesuai dengan boking

Nothing like

All thing i didn't like especially front desk staff. Not friendly at all !

GOOD NICE AND CLEAN

ALL

Room cleaning services

Want to go to the hotel on weekdays office hours heavy traffic.

The staff was accommodating for late check ins.

Bedsheets was not that clean. Room smells a little. Aircond takes a longer time to get cold.

The breakfast was very delicious.. Various choice and fresh.. The location also good..

They dont have the 'do not disturb' sign to avoid thr cleaner come into our room. When we came back, they have cleaned our room which is dangerous if we left our valuable things inside. The toilet looks old but still functional. The main things that i don't like is limited plug point, we cannot charge our phones and other electronics item.

Location quiet good

Not so clean . Not even have iron like as per advertise.

The price is reasonable and the staff was very calm and cool even though im a lil bit pissed off with the map direction on the way to hotel.both of them (man/woman working infront) are still smiling and entertain me until i enter the room.You have the great staff and as a senior logistic manager of Petronas Malaysia,i will recommended this hotel to all my staf which are sending to pertamina indonesia for working purpose.BTW....the food and your maintenance guy was superb.All timer worker.lol😁 but very respectfully.Before this I always check in at Grand Mercury as a place me and my staff but now for more budget control,i will suggest your hotel to the high top management to put as priority hotel if any requirement needed in indonesia.

Pls update your location direction. Pls provide an indoor pool if necessary. Pls provide bathtab if pool costing. thats all.

Room with basic facilities.Location. Breakfast with lots of local dishes.

Bathroom not maintain well.

Nice

Nice place and good breakfast

Location of the hotel was strategic located at reachable area

the hotel Ive stayed have no window looks like a cave

Limited breakfast without milk

The breakfast provided is delicious and enjoyable.

Many of the staff are very pleasant and trying their best.

PLEASE READ. I have 4 big issues with this place: 1. WiFi. “High-speed internet” was virtually unusable in my first room. Very annoying as I had to work while I stayed at the hotel so had to spend hours sat in the lobby as the WiFi didn’t work in my room. After complaining, I was upgraded to a suite where the WiFi was better, but still poor. 2. Possible scam? Upon check out, they tried to charge me 20,000Rp for drinking a water bottle in the room. I never drunk it, instead one of the cleaning staff had drunk it. Luckily I took a video of this when it happened and I showed it to the man on reception to prove that I didn’t drink it. It took a little bit of back and forth but he finally agreed to give me my whole deposit back. 3. Smells of cigarettes everywhere. This hotel has an indoor smoking area in the restaurant (which they leave the door open to, so the non-smoking part of the restaurant also stinks of cigarettes while I’m eating breakfast… there’s also big ash trays in every corridor of the hotel which smell and are frankly disgusting. No high quality hotel will let guests smoke in the corridors…. 4. Facilities are subpar. The only nice area of the hotel is the lobby. They clearly spent a lot of money making the lobby look nice for the Booking.com photos. The rooms are not good enough. My initial room didn’t even have a window. It felt like a prison cell. The gym is TERRIBLE, which is why they don’t post any pictures of it on Booking.com which I think is MISLEADING TO GUESTS. Here’s some advice, spend a little bit less money trying to make the lobby look nice and a bit more money making the gym, pool, rooms, and restaurant nicer… because that’s what people ACTUALLY care about.

Their executive room is the best value in Medan and beyond. Breakfast is very rich, they have a business center too, not sure why the hotel is only 3-star, maybe due to it's relatively small size or the immediate surroundings (location is centric but outside street is a bit dusty and hectic). But the experience is 5 star, at least when staying in an executive room.