Travellers Suites Serviced Apartments

Mariam the front staff was really good trying to accomodate us but everytg in the hotel was not helping her

Arrived at 12 pm for early check in was told to come back at 3 pm..waited till 5.30 pm to finally get the room.was kept waiting 2 hours with no any complimentary drink or even a cofee Bedsheatels in tbe room was stained and called the room service and it took so long for them to replace..was told that washing bedsheets was outsourced ..but is it the hotels responsibility to check if it was clean before placing it on the beds Main cushion was sunken and had back ache seating there Pillow was hard and was not comfortable Will never come back here as it was a disastour

I waited 3 hours and got checked in at 17.30 pm as they give me reasons that room was being cleaned.What a bullshit.Room was substantial clean and there was no soap ,washing shampoo and ets.poor facility..in booking .com mention has a gymnasium but actually there was no gym and said it was under renovation.

Nothing

Run down property. Toilet bathroom in bad condition. 2nd bedroom was worse than a maids room.

very delicious

a soft mattress with a sagging middle

We used Medan as our base, travelling out to other areas of Sumatra so stayed at the Travellers Suites on 3 separate occasions. The hotel is well situated, 45 minute drive from the airport (and that takes into account Medan's nightmare traffic!). We had a suite which was perfect for our family of four - two adults and two teenage children. We had three good size rooms which meant everyone had their own space. There were also two showers and toilets, which again is useful when travelling as a family. The lounge area was huge with a small kitchen area (which we didn't use). Our first night there we ate from the room service menu, there was a good choice of food but it is a little on the spicy side for those who don't like hot food. The breakfast, which was included, was excellent - a really good choice of options from local food to omelettes and cereals. What made this hotel, for us, was the staff. Everyone at the hotel was so warm and friendly and nothing was too much trouble. On our first morning we met the Marketing Manage, Teguh, who introduced himself and gave us his card telling us to contact him if we needed anything. We had an issue with our credit card which meant our final stay was cancelled - a quick WhatsApp to Teguh and he sorted a room for us.

If I am being picky, in places bits of the room are a bit tired - shower curtains not fitting properly, leaky showers, loose door fittings etc. but that was it, nothing that caused us any issues or spoilt our stay.

The location

Staff friendliness and the service they provided.

The aircon seem to not be powerful. The wifi sometimes is good sometimes bad.

close to mosque that i can perform my jumaat prayer

shower not too good but acceptable

I like the space, it is big, even it is very old. Location in the middle of the City.

The cleanliness was poor , very old furniture and tear down. No microwave, the shower drain is blocked. The breakfast quality is very bad, The food is cold. Including the chicken, tofu etc. Not enough parking lot as well. It is not worth for 1.75 million rupiah per day.

Great facilities in the apartment if you were staying a while

Smelled badly of smoke in the communal areas and lifts but we are used to the UK so I guess we are fussy about smoke

Breakfast is good and delicious.

The bathroom

Breakfast was good. Location near city center. Good hospitalities

None

Goede bar aan de overkant van de straat en makkelijk bereikbaar

Beenharde bedden, mooi gekuist maar overal kleine beestjes (vlooien, luizen?). Verouderde kamer en beperkt ontbijt.

Las camas eran muy cómodas, aire acondicionado en las habitaciones

La limpieza era algo mejorable

Das Personal war nett, z.B als wir Probleme hatten waren sie gleich zur Stelle ☺️

Viele Ameisen 🐜 und Zigaretten Stummel

Everything was good. Totally satisfied from the moment of checking in till checking out.

Breakfast was great and staff were amazing

The Property kind of good and they did some renovation to the Building

The sink in the toilet was block. The shower room was flooded. They didn’t put any kitchen stuf until you ask. Microwafe not available.

The apartment was very spacious. The breakfast spread was good, there were a variety of selections. The staff were all friendly and helpful.

Nothing

Location .

Big appartement with 2 bedrooms

Everything was old, the bathroom, the kitchen, the bedrooms, the furnitures and the appliances are crying for upgrade and refurbishments. The appt we got smell terrible, looks like the management allowed the guests to smoke inside the rooms, so the house keeper tried so hard to get ride off the smooking smell without any luck.

The breakfast was great to set you up .

The staff was really helpful. We check in at night and they upgraded our rooms to another more spacious room with same price.

Nothing

Very spacious apartment with a big shared space, kitchen and balcony. Comfortable beds, fridge. Tasty breakfast. Very close to the main attractions of the city, but not directly on busy streets. Very helpful staff. There was a possibility to leave the luggage after the check-out.

There was no kitchen equipment (if someone wanted to prepare a meal) and places to sit on the balcony, but this did not affect the comfort of the stay in any way.

We stayed 2 x one night with our family of four during our holiday through Sumatra and had a very good stay. Large clean appartement, friendly staff, good Indonesian breakfast, second time when we had to leave early they offered a take away breakfast. Also handy is the CIMB bank opposite of the hotel.

Friendly and helpful staffs

Bathroom tub leaking and no hand towel

Location

Kitchen tools. You have to request your kitchen tools. Staff is helpful.

Spacious appartment, good location, friendly staff

It is aging; WiFi was very slow;

Loved the staff. Very accommodating and helpful

Only that I had just one night. I would have happily stayed a lot longer

The restaurant had many items depleted because of holiday period. The staff were very helpful. The location was good.

There is no alcohol at these apartments and its prohibited to bring it to your room. The wifi was slow and cut out often

Location

Good place for a short break

Average hotel breakfast. stuff is a bit inexperience.

The apartment facilities (AC, kitchen, kettles) maintenance can be done better.

Wifi poor

Spacious 2br unit for big family.

Aircon in one of the two rooms are not functioning well. The road at lobby turning in to the car park is narrow.

Breakfast/ convenient Location. Size flat great. Many defects in the flat

Noisy, nightlife District, tiled floor while furniture legs not protected resulting in noisy moving furniture. Poor isolation windows, can hear all noisy scooters

Convenient Location, good breakfast. Easy for I driver to find.

Outdated furniture/ old bedlinen and towels. Very noisy both from outside as moving chairs on tiled floor. Guests allowed to make noise till lat including several people in one flat

Helpful and understanding staff, Receptionist to Manager

Management are serial victims or poor workmanship by air conditioner installers and maintainers. Vibrations in walls and floor caused personal discomfort and inability to sleep. No sleep refects the score. After meeting management to share technical engineering shorfalls I understand remedial works are planned. Experience was over 2 rooms and 2 nights. The whole outlook toward this accomadation will change if and when the vibrations felt through floor and walls isolated. I sincerely wish Mangement wellin acieving that. GT

Big space for family and near to many facilities surrounding the area

Small thing should look after likes shower pipe leaks and cleaniness of the kitchen cabinet

Good location and clean. Reasonable price

Nil