Parque de La 10
Parque de La 10, Comuna 1 - Centro, Perímetro Urbano Cúcuta, Oriental, Colombia- Park
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About this hotel
Contemporary Design Rooms with Modern Amenities
Hotel Tonchala offers stylish rooms with air conditioning, minibar, and modern decor. The private bathrooms provide a luxurious touch with both a bath and shower for ultimate relaxation.
Convenient Location for Business and Leisure
Located in the heart of Cucuta's commercial and financial district, Hotel Tonchala is just a stone's throw away from the Venezuela border. Guests can easily explore the area or seek travel advice from the tour desk for nearby excursions.
Delicious Dining Options and Nearby Attractions
Indulge in a culinary experience at Tonchala's restaurant, serving a mix of national and international cuisine for breakfast, lunch, and dinner. With the Ventura Plaza Shopping Centre across the street and General Santander Stadium a short stroll away, entertainment and shopping options are abundant.
Book your stay at Hotel Tonchala now and experience the perfect blend of comfort and convenience.
Nearby Attractions
parque del ventura
parque del ventura, Comuna 2 - Centro Oriental, Perímetro Urbano Cúcuta, Oriental, Colombia- Park
Parque de La 10
Parque de La 10, Comuna 1 - Centro, Perímetro Urbano Cúcuta, Oriental, Colombia- Park
Fuente Luminosa
Fuente Luminosa, Comuna 1 - Centro, Perímetro Urbano Cúcuta, Oriental, Colombia- Park
Parque Fuente Luminosa
Parque Fuente Luminosa, Diagonal Santander, Comuna 1 - Centro, 540006 Perímetro Urbano Cúcuta, NSA, Colombia- Monument
Concovado de Cucuta
Concovado de Cucuta, Calle 11, Comuna 2 - Centro Oriental, 540006 Perímetro Urbano Cúcuta, NSA, Colombia- Monument
Parque Cúcuta 300 años
Parque Cúcuta 300 años, Comuna 1 - Centro, Perímetro Urbano Cúcuta, Oriental, Colombia- Park
parque nacional
parque nacional, Comuna 1 - Centro, Perímetro Urbano Cúcuta, Oriental, Colombia- Park
MONUMENTO A LA VICTORIA
MONUMENTO A LA VICTORIA, Calle 12, Comuna 1 - Centro, 540006 Perímetro Urbano Cúcuta, NSA, Colombia- Memorial
Parque Colon
Parque Colon, Comuna 1 - Centro, Perímetro Urbano Cúcuta, Oriental, Colombia- Park
Parque la concordia
Parque la concordia, Comuna 2 - Centro Oriental, Perímetro Urbano Cúcuta, Oriental, Colombia- Park
parque sayago
parque sayago, Comuna 2 - Centro Oriental, Perímetro Urbano Cúcuta, Oriental, Colombia- Park
la golondrina
la golondrina, Calle 7, Comuna 2 - Centro Oriental, 540005 Perímetro Urbano Cúcuta, NSA, Colombia- Memorial
Parque Santander
Santander Park, Comuna 1 - Centro, Perímetro Urbano Cúcuta, Oriental, Colombia- Park
Plaza de Banderas
Plaza de Banderas, Comuna 5 - Nororiental, Perímetro Urbano Cúcuta, Oriental, Colombia- Park
Estatua Santander
Estatua Santander, Avenida 6, Comuna 1 - Centro, 540006 Perímetro Urbano Cúcuta, NSA, Colombia- Memorial
Gobernación de Norte de Santander
Gobernación de Norte de Santander, Avenida 5, Comuna 1 - Centro, 540006 Perímetro Urbano Cúcuta, NSA, Colombia- Historic
- Civil
- Castle
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Lift / Elevator
Laundry
Luggage storage
Express check-in/check-out
Safety deposit box
Bar
Fax/photocopying
Tour desk
Ironing service
Meeting/banquet facilities
Hot tub/Jacuzzi
Packed lunches
Valet parking
Casino
Non-smoking throughout
Private parking
Outdoor pool
Private check-in/check-out
Daily housekeeping
Designated smoking area
Accessible parking
Special diet menus - on request
Grocery deliveries
Kid meals
Electric vehicle charging station
Pool bar
Swimming pool toys
Nightclub/DJ
Outdoor furniture
Sun loungers or beach chairs
Shallow end
Kids' pool
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
24-hour security
Delivered food - securely covered
Security alarm
Breakfast takeaway containers
Key card access
Mobile app for room service
Room Types
Standard Double Room
Up to 2 guests30 sqmDouble bed (131-150 cm wide)
Guests will have a special experience as the double room offers a pool with a view. Providing free toiletries, this double room includes a private bathroom with a shower and a bidet. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a seating area, a wardrobe, a safe deposit box as well as pool views. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
30 sqm
Pool View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningMini-fridgeRefrigeratorSeating AreaPrivate bathroomSatellite channelsInterconnected room(s) availableSofaTile/marble floorPrivate poolWardrobe or closetBidet
Deluxe Single Room
Up to 1 guests30 sqmTwin bed (90-130 cm wide)
The pool with a view is a top feature of this single room. This air-conditioned single room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 1 bed.
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-130 cm wide)
Room details
30 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningMini-fridgeRefrigeratorSeating AreaPrivate bathroomSatellite channelsSofaTile/marble floorPrivate poolWardrobe or closetBidetCleaning products
Superior King Room
Up to 2 guests39 sqmQueen bed (151-180 cm wide)
Features a king-size bed and LCD TV.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
39 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningMini-fridgeRefrigeratorDeskSeating AreaPrivate bathroomSatellite channelsSofaTile/marble floorPrivate poolWardrobe or closetBidet
Double Room with Two Double Beds
Up to 3 guests30 sqm2 Double bed (131-150 cm wide)
Features 1 extra large beds.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
2 Double bed (131-150 cm wide)
Room details
30 sqm
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningMini-fridgeRefrigeratorSeating AreaPrivate bathroomSatellite channelsInterconnected room(s) availableSofaTile/marble floorPrivate poolWardrobe or closetBidet
Superior Suite
Up to 2 guests66 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
This suite's special feature is the pool with a view. This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a seating area, a wardrobe, a safe deposit box as well as pool views. The unit offers 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
66 sqm
Pool View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningMini-fridgeRefrigeratorDeskSeating AreaPrivate bathroomSatellite channelsSofaTile/marble floorPrivate poolWardrobe or closetBidet
Presidential Suite
Up to 2 guests66 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
The pool with a view and hot tub are the standout features of this suite. This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a coffee machine, a seating area, a wardrobe as well as pool views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
66 sqm
Pool View
In-room amenities
ShowerSafety deposit boxTVTelephoneAir conditioningHair dryerMini-fridgeRefrigeratorDeskSeating AreaPrivate bathroomSatellite channelsSofaTile/marble floorPrivate poolWardrobe or closet
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(1,233 total)
Provider-sourced guest reviews.
8/10
Reviewed Sep 16, 2026Ubicación
8/10
Reviewed Sep 15, 2026La ubicación del hotel, muy cerca al centro comercial Ventura Plaza, la habitación era cómoda y espaciosa. La piscina grande y el agua tibia.
Creo que falta un poco de iluminación en las habitaciones
10/10
Reviewed Sep 3, 2026Excelente ubicación Buen precio y cerca de la Plaza Aventura
Que no hay para comer ahí a pesar de que tiene restaurante Solo desayuno
8/10
Reviewed Sep 2, 2026Muy buena ubicación, cerca de todo, personal atento
TV antiguo
10/10
Reviewed Sep 1, 2026Excelente
De verdad no tengo comentario negativo
10/10
Reviewed Aug 24, 2026La ubicación es fenomenal, no muy adentro de la ciudad y frente a un centro comercial. Super limpio, la alcoba cómoda, amplia, desayuno delicioso, productos de aseo. Recomendado.
8/10
Reviewed Aug 23, 2026Die zentrale Lage Einkaufszentrum 200m entfernt
Zimmer schon etwas in die Jahre gekommen
1/10
Reviewed Aug 13, 2026Desayuno normal
Los aires de las habitaciones no servían , de hecho me cambiaron 3 veces de la habitación por problemas con el aire acondicionado, solo funcionaba un ascensor y tardaba demasiado en llegar , llegamos a esperar 10 minutos , el precio que pagué no se corresponde con la calidad del servicio, no lo recomiendo a nadie
8/10
Reviewed Aug 11, 2026Las habitaciones muy limpia
Todo estuvo bien
10/10
Reviewed Aug 9, 2026Ubicación
Las instalaciones se ven muy viejas
7/10
Reviewed Aug 8, 2026La ubicación es perfecta, y a veces tienen buenas ofertas.
Algunas áreas del hotel que requieren remodelación
10/10
Reviewed Aug 6, 2026Si
Todo estuvo bien
10/10
Reviewed Aug 6, 2026El area de la piscina
10/10
Reviewed Jul 23, 2026EXCELENTE ATENCIÓN, PERSONAL MUY CALIFICADO Y ATENTO.
TODO MUY BIEN. SIN QUEJA ALGUNA.
5/10
Reviewed Jul 22, 2026El desayuno es bueno y el trato de los mesoneros es excelente.
La habitación en general.
7/10
Reviewed Jul 21, 2026Buen desayuno y buen servicio por parte del personal
La ropa de cama es muy vieja
4/10
Reviewed Jul 19, 2026Ubicación Piscina
Limpieza Check in Habitación Desayuno
4/10
Reviewed Jul 15, 2026Buena ubicación
Aire acondicionado no funciona muy bien, instalaciones se ven viejas
7/10
Reviewed Jul 14, 2026No sirve la ducha caliente y el agua del sanitario sale turbia
10/10
Reviewed Jul 12, 2026La limpieza y el trato del personal
que no tiene Gimnasio
10/10
Reviewed Jul 6, 2026Excelente, personal muy amable 10 de 10
Todo muy bueno
10/10
Reviewed Jul 1, 2026El servicio, en el área del restaurante siempre nos atendían super bien a mi pareja y a mí, el desayuno es rico, puedes pedir algo que te preparen aparte de tomar o comer algo que siempre ofrecen. Además el personal de recepción siempre muy atentos con nosotros ya sea temprano o incluso ya muy entrada la noche cuando llegábamos de pasear por la ciudad. Son personas muy amables.
No hay algo que no me haya gustado, creo que un área de oportunidad sería que en las habitaciones hubiera cafetera, es todo.
10/10
Reviewed Jul 1, 2026Ubicación y personal fue muy amable
Sería chévere poder disfrutar la piscina en la noche después de llegar todo el día se afuera, que fuera hasta 8:30 o 9:00 pm
8/10
Reviewed Jun 29, 2026nice swimming pool
not the best breakfast selection
10/10
Reviewed Jun 28, 2026Personal muy amable, muy limpio, buen desauno y muy buena ubicación
nada, todo fue excelente
1/10
Reviewed Jun 26, 2026Ubicación
Desayuno, antigüedad
9/10
Reviewed Jun 22, 2026La ubicacion. Cerca de todo
El desayuno pudiera ser mas variado
10/10
Reviewed Jun 21, 2026La comida muy buena, los empleados atentos y muy limpio
8/10
Reviewed Jun 20, 2026El desayuno deve de mejorar, e estado en 3 ocasiones y el desayuno a sido lo mismo pero lo demás y el personal que atiende el el restaurante es excelente.
El aire acondicionado en los pasillo y en el lobby deve de mejorar también la iluminación en los pasillo y por último el baño la basineta o toile no se como le dicen en Colombia deve de ser mas grande por que es incomodo pequeño.
10/10
Reviewed May 31, 2026La comida es lo maximo
Todo ok
8/10
Reviewed May 23, 2026La ubicación es Exelente porque es céntrica y cerca de los lugares comerciales. La atención del personal es muy buena .
Las instalaciones si están un poco deterioradas y durante mi estadía no tuve internet. El restaurante ha desmejorado ya no colocan el bufet como siempre lo hacían. Si mejoraran esto sería ideal
6/10
Reviewed May 19, 2026el desayuno
Instalaciones viejas
10/10
Reviewed May 13, 2026Excelente atención, personal muy querido.
5/10
Reviewed May 12, 2026Ubicación
Deterioro en las instalaciones.
10/10
Reviewed Apr 22, 2026Hubiera estado bien tener un microondas, pero la verdad superó con creces mis expectativas por el precio.
5/10
Reviewed Apr 20, 2026Lo cerca que queda del centro comercial
Las toallas tiesas como una lija, el aire acondicionado funcionando mal, por el edredón de la cama descocido
8/10
Reviewed Apr 13, 2026el desayuno bien la atención del personal excelente
mejorar los colchones de las habitación
8/10
Reviewed Apr 13, 2026el desayuno bien puede mejorar en variedad y ubicación excelente serca de los cc ventura plaza y del centro de la ciudad
las camas pequeñas y los colchones un poco duro
4/10
Reviewed Apr 12, 2026No
La cama muy pequeña, en el baño muy sencillo hasta cortina tiene para el valor del pago es la habitación más sencilla. Hasta el TV no es tan avanzado en. Fin .
7/10
Reviewed Apr 10, 2026Mal
Calidad y variedad
9/10
Reviewed Apr 10, 2026Limpio y personal
Almohadas
9/10
Reviewed Apr 2, 2026Localização
Nada
4/10
Reviewed Apr 2, 2026HA DESMEJORADO EL SERVICIO Y LA CALIDAD
HA DESMEJORADO EL SERVICIO Y LA CALIDAD
9/10
Reviewed Mar 30, 2026Limpio
Mejoraría las almohadas
9/10
Reviewed Mar 24, 2026La ubicación muy buena cerca a todo
6/10
Reviewed Mar 23, 2026El hotel esta muy bien ubicado ....las habitaciones son normales pero bien ...
4/10
Reviewed Mar 19, 2026Únicamente la ubicación
Es un hotel antiguo no tiene una calidad precio realista
9/10
Reviewed Mar 18, 2026La atención es excepcional
Las ventanas permiten oír los ruidos de la calle.
10/10
Reviewed Mar 17, 2026La atencion por parte de todo su personal increíbleee
10/10
Reviewed Mar 16, 2026Buen sitio para alojarse en Cúcuta
6/10
Reviewed Mar 12, 2026La ubicación, aunque hay mucho ruido
Instalaciones antiguas
7/10
Reviewed Mar 10, 2026Su personal muy amable
Los alrededores del hotrl son poco recomendables de noche.
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Excellent, central location
- •Very friendly and attentive staff
- •Generally clean rooms
- •Good breakfast and restaurant service
- •Nice swimming pool
Areas to consider
- •Aged/deteriorating facilities and installations
- •Air conditioning and hot water issues in some rooms
- •Limited amenities (no gym, no in-room coffeemaker/microwave)
- •Breakfast can be repetitive/needs more variety
- •Room maintenance issues (towels, bedding, small bathrooms)
Cleanliness
8.4/10Many guests explicitly praise the cleanliness and mention 'limpieza' and 'very clean'; a few comments note issues with towels or occasional maintenance but overall cleanliness is consistently reported as good.
Service
9.2/10Very strong positive sentiment throughout: repeated mentions of 'personal muy amable', 'excelente atención', attentive reception and restaurant staff. Service is a standout strength.
Location
9.2/10Numerous comments highlight the excellent, central location and proximity to shopping and attractions ('ubicación perfecta', 'cerca de todo'). Location is consistently praised.
Room Quality
6.6/10Multiple negative mentions around aged installations, air conditioning issues, small/uncomfortable beds, worn bedding, shower/hot water problems and general deterioration—room condition is the weakest area.
Amenities
7.3/10Mixed feedback: pool is appreciated but pool-hours are a complaint, guests note absence of gym, lack of in-room coffeemaker or microwave, intermittent internet—amenities are acceptable but limited and show signs of aging.
Value for Money
8.8/10Several reviews state the hotel exceeded expectations for the price and is recommended (good value); despite some facility issues, guests find it a worthwhile option for the cost.
Food and Beverage
7.6/10Breakfast is frequently described as good and the restaurant staff praised, but multiple guests request more variety and note the buffet has declined—generally positive but with room for improvement.
Overall Experience
9.3/10Overall sentiment is strongly positive: many '100% recomendable' and repeat guests, with excellent service and location outweighing maintenance shortfalls, producing a very favorable overall experience.