Hotel Museo Matan Ka'an

Nice Stay

It’s just ok, I guess for your money. I have been staying in this hotel for years every time I visit Mahahual. They have not mad any improvements. Just a place to sleep and shower. The breakfast is not good at all. Not much effort in the cooking and serving.

The hotel Matan Ka’an is not well maintained and we had cockroaches in the room gaviota, the towels and sheets were not clean, they didn’t have the necessary amenities like hair dryer or mini fridge. The pool was in terrible condition.

Excelente atención del Sr que nos atendió en recepción.todo perfecto en el hotel !

Close to the beach, restaurant hostess attitude was nice, and breakfast good. Pool is big and clean. Hotel has a unique style but needs upgrades and maintenance.

The hotel is nice but the rooms are very small and the bed are not confortable. The Ac you can't ajust it as you please is set on one speed!!

Pros: Visual architecture is beautiful...very organic looking ! Located close to everything in the town, playa, malacon...easy walks...plenty of eating places. Parking is mostly on street but, easy to find and safe. Clean linen everyday...big walk-in showers...artistic ceiling treatment. Cons: Rooms are sparse and, unfortunately, bathrooms smelled slightly of sewer. Overhead shower spray was weak, irregular, and non-adjustable;

Great place...everything as expected

Very nice clean location, right across the street from the beautiful beach And close to everything We will definitely stay here again

Second visit at this hotel Always a pleasure

The hotel is well located and comfortable, but there are many details showing a lack of general care. For example, there is no bidet in the bathroom as shown in the photo; instead, there is a tile covering the drain, and the pipe is still there.

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It was raining and water went into my room from under the door and the walkways of the hotel were all wet. The entire hotel looks like it would have been very nice at some point but for now just a bit run down. But they are clean, beds and pillows were comfortable but only a sheet to cover. Good location

Exelente spot

The hotel should have a policy of cancelation due to evaquation when a hurrycane is aproaching and give a REFUNDO of the days not used right away This hotel denyed the refund in money back.

Our family of four adults enjoyed a four-night stay. Check-in was easy and our room was roomy and comfortable with one double bed and two twins. (The double bed was more comfortable than the twins). The air conditioner worked great. There was a musty smell in the room, however, that is common when you're so close to the ocean. We loved the architecture and design of the property. We loved the pool and the location was perfect, right near the beach, shopping, and restaurants. The view from the rooftop was beautiful. There is a pool as well, but we did not use it. There are only a few reserved parking spots specifically for the hotel but parking can be found on the street. We wished they had a mini frig but we would stay at Matan Ka'an again!

Rooms are clean and spacious. The pool is clean and refreshing. Walking distance to beach and local food.

Wery dirty. Hairs in the bed, dirty towels etc. Receptionist really not friendly... The town is very sympathic...

Clean and affordable!

great price and a lot of dinning options. Love it

No me cambiaron las toallas de baño en varios dias

Good location

The rooms were clean and had lots of closet/drawer space. The pool was great to have for cooling off. Great atmosphere for hanging out around the pool/library/outdoor picnic area. The restaurant is a bit underwelming. Open for breatkfast only until 11:30 a.m. Food was ok but not much to write home about but there are tons of options nearby. About a football field from the beach. Hotel is on a corner where the breeze comes up from the ocean which is nice. Good value for our $ for sure.

I have stayed at this hotel three times in the past. Their new management sucks!

Only downside was they don’t provide beach towels

The location was great, reception check,in could habe been better

Basic hotel - the management and staff do the bare minimum

The rooms need updating & blockout curtains. There was a dead cockroach in our room. The pool area is very clean and nice. The location is perfect as it’s close to the beach.

No parking and no elevator. Our room was on the third level and it was tricky to go up and down the spiral stairs.

Our family really enjoyed the pool. The rooms were great but could use a bit of maintenance and updating, specifically the shower heads. We’ve frequented this area and something we didn’t enjoy this time was the amount of trash surrounding the hotel. On one of the times we were exiting the hotel, we witnessed a stray dog pooping on the hotel name sign.

Everything was excellent near the beach very clean friendly staff.

If the cost is less than $80 a night this place is a pretty good deal. The rooms are neat and clean, but amenities are lacking. You get the bare basics. A bed with sheets and pillows, a bathroom with a towel, TP, soap and shampoo. That’s it. My stay would have been much better if the room had a mini fridge. The location in town is excellent. You can walk right to the beach and all the restaurants. The building and property are really cool and interesting. All in all 4.5 out of 5 stars.

The following are my comments: 1. The front desk was asked to change my room because l only booked one night. 2. The bathroom had really poor drainage. The shower water flooded the bathroom and began entering the room. 3. Booked 1 or 2 Queen beds and was given double and single bed. 4. Hot shower was limited.

The staff all around and especially front desk are amazing and wonderful hosts. I will return

Hotel stuff ask us ti leave hoyell room 30 minutes befor noon time, othere included servive never wore offer

Very nice hotel one short block away from the malecon and the beach.

Buena ubicación. Todo el personal es muy amable! Buena experiencia, definitivamente recomendable y volveremos!

For starters the room I was put in was not a superior room by the Expedia pictures. The staff assured me it was. Not much superior about it. My supposedly king bed was 2 queens. The AC had a major water leak. I had a staff member come to my room and tell me it was because I had the temperature set too high. They set it to 20°c from my setting of 25°c. Well needless to say that didn’t help. I just moved the dresser it was dripping onto and let it hit a towel on the floor. Real messy. The patio curtain were shredded on side. The night table had a disgusting torn cover on it. The toilet ran water steady. 1/2 of one electrical plug in worked in the whole room. The pool was nice. The view from the roof top pool was amazing.

We enjoyed our stay a lot even though there were issues. The architecture is amazing. the location superb. good breakfast. spacious rooms. The wifi however was horrible in our rooms. I went down to the common area and it was still weak. The proprietor said it is because of high winds, however we were there for several days and it was equally poor.

Busy little hotel, but not too crowded. The inner courtyard is quite picturesque. My room was clean. I didn't use the pool, but the view from the rooftop pool was special. Close to everything in Mahahual. It's across the street and then across the boardwalk from the beach, but honestly that didn't matter.

All good but no internet!

Very well located just a few meters from the beach. Basic room but very clean, and with excellent wifi! It worked great from the room (My room was called Vainilla). Breakfast was ok but pretty basic. In general good service and super nice staff! Was worth the stay and good value for money.

Matan Ka'an was perfect for our needs. The location is one block from the malecon, the staff was excellent and the checkin/check out was smooth. We will definitely stay here again.

Very nice, attractive hotel. Friendly staff. Would stay again

Very clean, great location, great breakfast and friendly staff

Super amable la gente en recepción, a unos cuantos pasos del mugar do de llegan las camionetas ADO que salen del aeropuerto de Chetumal y 2 minutos a pie de la playa.

Staff was very friendly and was willing to help. They need to update the entire building

Ensure you read the fine print. You will not be able to eat breakfast if you don’t request it. Only 1 towel per person. No extra blankets or iron. Smelled musty. Basically just a room with a bed, tv & restroom.

Really Nice Place to stay, close to the center and the beautiful beach

The hotel needs a bit of work to its amenities and room upkeep. The staff was welcoming and nice. The parking is on the side of the streets.

I really like this hotel, good location very close to public and private transportation and the breakfast was delicious

Muy bonito el hotel y excelente atención... Muy buena ubicación y cuenta con dos albercas muy padres...

Very close to bus station & beach. Clean Room & staff nice. Pool is really pretty & clean. Would recommend to stay here.

Very cool and unique hotel. Clean and comfortable with excellent food!

Very nice Tobias and Manuel exelentes empleados muchas gracias por todo!

T.here is no elevator. The water of the “jacuzzi” needed to be clean. There was a cigarette butt in my room’s balcony that was not picked up. I do not smoke. The clerk made no attempt to help carry my luggage, instead he gave me directions to my room located in the third floor.

Nice, colorful room on first floor, although the window had a staircase in front and the room was dark. The hotel is steps from the beach in a quiet sector close to restaurants. The pool was empty, being fixed but Expedia advertised it as part of the deal.

Well let’s say after seeing the picture on hotel.com I was super excited but Reality was not as seen. And since there is no cancellation after booking. Well I had to stay. They were redoing the pool. Bed it’s mediocre but hey that’s Mexico. lady at breakfast was super nice.

I liked that they had a good view from the roof. The restaurant food was good. Service in the restaurant was slow. For the price we paid the bathroom had one hand towel, no tissue or hair dryer. No telephone to call the front desk when we had problems with the air conditioner.

Great hotel, clean rooms, perfect location for beach and food. Very fair price. Only thing is the pool looks like it needs a bit of a renovation. I would absolutely recommend this hotel.

It was good. The only thing I didn’t like was the charge that I got from hotel.com was lot more than the invoice from the hotel

Only a few pools in Mahahual, i stayed there because the beaches are covered with extreme seaweed, SARGAZO!!. Te POOL was filthy and contaminated. I am a Fl. Licensed Commercial Pool Builder, and this pool was ATROCIAS, FULL OF DISEASE FILTH. DON T STAY HERE. MGR SAID THE OWNERS WONT PAY FOR THE NEEDED REPAIRS AND RESURFACING REQUIRED. AFTER I COMPLAINED THAT I CAME HERE WAS TO USE THE POOL, THEY SHUT IT SOWN AND ROPED IT OFF. FALSE ADVERTISING. IM UPSET... BAD BEACH AND BAD POOL AND EXTREMELY HOT THERE.

Beautiful hotel. I would have liked to find better decoration in my room. Worry more about unifying the decoration including the balconies. My experience was good but I could improve to feel at home even while in the hotel

The bathroom had a foul smell- stale urine! Smell was very bad!

It was a great hotel. The only things I would recommend is having ice available and mini fridges in the rooms. Being in a climate that's so hot, it would be nice to be able to keep beverages cool and have ice.

Great location. Loved the rooftop pool/bar! A/c could be cooler. Great experience

Big rooms. Comfortable. Has restaurant, 2 pools, terrace. Near beach. At the center of town.

Location was great.Staff was friendly. I would have given the best rating except for one room named Coral Negara had a terrible sewer smell coming from the bathroom. We had two rooms the other one was very good. The food in the restaurant was very delicious.

Definitely is a place for my best fiend, I can refer to any one to go to Mahahual and be in the Hotel, is best place a incredible price.

The interior courtyard has a stream that flows into the pool with meandering paths and stairs.

i wouldn't know what this hotel was like. when we arrived we were told they were over booked and they sent us to a "sister" hotel. when we got to the new hotel about half a mile away we were given one bed instead of 2 beds for 3 people. the sink and showers were full of mold. the shower door was missing. and we had no pool at the new hotel. we paid for one thing at a certain hotel in a specific location and were sent to a hotel with nothing around of what we wanted.

This hotel was a easy access close to restaurants and on the main Street. the decoration is fun and everything works properly. The room is basic, I just recommend a better quality on the sheets since on the beach your skin gets delicate so a softer sheet would be great. I would stay there again.

We initially booked this hotel but upon arrival it was under renovations so we were sent to their sister hotel. Great place, stay and overall experience .

Great location and we'll decorated, breakfast was excellent. The kitchen personal did everything to make us feel at home

We got upgraded to a beautiful room upon check in when we asked for a room with a balcony. Very nice room.

Very good and clean, the location was perfect, close to beach

Had premium suite w/incredible view. Gerbern & Flower were sooo wonderful & breakfast amazing! Majahual such a find & great central location. Perfect,But pool always shaded & little sun. Will return for sure!!!

Close to sea side and downtown very convenient for finding a place to eat. Bring cash since there are no banks

Pool was cloudy and dirty. No safe and the window lock was broken from a previous break in. Very loud and you could hear everything from the family living in the room next door. Staff was friendly but we never did find out what was included for breakfast.

Nice hotel with a friendly staff. The room was big, comfortable and quiet. Nice decoration with artist sculpture and photography and plenty of external space to relax in the hotel.

The room was sparsely furnished. The beds were very uncomfortable with bad pillows and threadbare sheets. The cable television worked intermittently. The pool was not clean and no pool chairs were available. The internet was good. The location was also good.

Close to beach, close to main areas..boardwalk and restaurants. Breakfast menu small but really good

We arrived on time only to find that the "superior" room that I had booked and paid for was not what I had received. superior was to have been 2king or 2 queen. Got one double and one single. Asked for ground floor because of my partner having trouble with stairs, and got 2nd floor. Pool needed cleaning, restaurant was only open for breakfast. Of course got no refund, so walked up the street and got waterfront with private terrace for less money. Will not be recommending this hotel.

Well located and well kept property. We stayed as a couple and our room felt tight as there was little space for our luggage. Clean and well sized washroom.

Worst Service in a long time. I was traveling with my kids and wife during Christmas time. At arrival the Manager told us that there were full and that they could not longer honor my reservation. No apologies, NO regret, nothing. No even a glass of offer I requested to my son.

It's not on the beach but almost all hotels they don't have there own beach. So don't worry book it! it is just 1 minute walk to the beach. I wanted to say longer but unfortunately they did't have any rooms. BTW the manager was very attentive and helpful. Thank you sir!

We are big travelers and we usually love the Koox hotel chain....we do not expect luxury at all.. This hotel should not be part of this chain... Room description and pictures are not accurate... We asked for no stairs...they offered a room on the 3rd floor...2 double beds instead of king beds...we refused....and asked for ground floor room...1 queen and 1 twin..one tiny window obstructed by stairs... weird smell....not very clean...filthy sheets no mattress cover we asked for extra sheets to put more ....to be able to sleep NO WIFI in the bedroom... NO SERVICE (no beach towel, no ICE...they said go buy some).... The POOL!!!!!!! green water, not clear, not clean not filtered...could NOT use it..so we LEFT...and the management said they would refund and finally refused...WHAT A SHAME!!!!!!!

We loved it, The hotel was beautiful,quiet and just what we needed. The check in was hassle free and the rooms were amazing. The WiFI was not the best but all in all we had a great stay..

Our third visit. Good value for money. Would be good with small children as it has a central pool. Don't count on the wifi: it was intermittent in the central courtyard and unusable in 2 of 3 rooms we have stayed in.

Nice big rooms and bathroom. Clean and comfortable. Pleasant place to stay. One small block back from the beach.

Overall quite enjoyed this hotel during a 5 night stay in beautiful Mahahual. At check in we were originally put into an extremely small room that did not accurately reflect the on-line room photos. After a short discussion with staff, they made arrangements to move us to a larger room starting the next day--Thank-you. The new room was so much better. The rooms are simply decorated, but are adequate and have a beachy feel. The bathroom is very large and the shower is excellent. Lovely tile work. My only recommendation would be more wall hooks to hang towels and bathing suits on after a long day at the beach. A good breakfast is served at the on-site restaurant and the staff is very friendly. This hotel is not beach front, but it is only a very short walk away. You can access the loungers at it's sister hotel up the north beach. The hotel maintains a quirky and authentic feel. The only addition to this hotel that would improve it, would be the installation of safes in the rooms. I would gladly stay here again and would recommend it to others.

So annoying to have to schlep down to the check in area for internet, but the place is dandy, and the pool is beautiful. The restaurant is a little over priced, but hey it is the Jungle out there.

Great little find. Loved the artistic pieces. Wifi needs to be improved.

Room was a touch small, but with the beach that close and a pool right outside, you shouldn't be spending much time in there anyway! Friendly staff, clean facilities, lots of options for food within easy walking distance, and located in the heart of a perfectly charming beach pueblo.

First time in mahajual. The hotel was nice and the man that walked us to room was very polite..happy with our stay..

Stayed one night Nice hotel cute decor clean and good a/c internet was spotty

Excellent

One of the best hotels ever. Highly recommended!

There was a mistake in my reservation because at Expedia appeared to include breakfast but hotel did not, Expedia tried to help me but finally, Maria at reception did all she could to make the experience the better!